Sony delays PlayStation Network restart, citing SOE break-in

Sony delays PlayStation Network restart, citing SOE break-in

Summary: Sony's self-imposed deadline to get the PlayStation Network back up and running has passed and now the company is saying that further tests are necessary. Even when PSN is back, will gamers trust it?

SHARE:
36

Sony's plans to get the PlayStation Network up and running within a week of Kazuo Hirai's press conference have fallen flat. The Sony Computer Entertainment America chairman spoke to reporters at a press conference in Tokyo a week ago Sunday. Monday has arrived and the network is still down.

The latest missive from the Sony PlayStation Blog seems to lay the blame for the delay at the feet of the Sony Online Entertainment (SOE) break-in. Sony discovered that SOE servers - which run its popular online role playing games - were broken into at the same time as its PlayStation Network and Qriocity service, but only discovered that after Hirai spoke.

"We were unaware of the extent of the attack on Sony Online Entertainment servers, and we are taking this opportunity to conduct further testing of the incredibly complex system," reads the blog post, attributed to Patrick Seybold, Sony's senior director, Corporate Communications & Social Media.

A new report on Bloomberg suggests that Sony is uncertain when services will resume, though the company expects full service to be restored by the end of May. Some news services are reporting this as a further delay, but Sony's plans to restart services fully by the end of May remain unchanged - that's what they've said before.

Regardless, the missed week deadline is just more bad news for Sony, not to mention increasingly frustrated PlayStation 3 and PlayStation Portable (PSP) users who are hoping to be able to play each other online and buy content from the PlayStation Store, which has been offline since the service was shut down on April 20, 2011, after Sony discovered that hackers had infiltrated the system and absconded with copies of user account information.

Sony has already promised users a "Welcome Back" program, promising free content, access to its PlayStation Plus service and coverage through an identity theft service, but is it enough? Cautious gamers have already gone through the hassle of canceling credit cards associated with the PlayStation Network. And many PlayStation 3 owners are like me - they have multiple console systems at home.

It's just one more reason for gamers to turn their attention to the Microsoft Xbox 360 and its Xbox Live online service, which has had outages of its own but nothing to match the disastrous leakage of personal information present in the Sony debacle.

Related stories:

Topics: Networking, Security, Servers

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Talkback

36 comments
Log in or register to join the discussion
  • RE: Sony delays PlayStation Network restart, citing SOE break-in

    This is getting beyond ridiculous. If not for Little Big Planet, I'd be done with Sony completely.
    Sgt_Kabukiman
    • RE: Sony delays PlayStation Network restart, citing SOE break-in

      @Sgt_Kabukiman

      After my 360 broke on me and i bought a new one, i decided to get any multi-platform games on PC. I don't own a ps3 yet, but i still plan on getting one. What I will do is get the ps3 only games for it, most of which i want are single-player anyway, (with the exception of killzone and metal gear solid, although i probably won't play much MGS multi-player). I lost faith in consoles when they don't run cross-platform even when they are set up to do so and their knack for breaking on you, but unless all games come out on all systems, we're stuck with them.
      KBot
    • RE: Sony delays PlayStation Network restart, citing SOE break-in

      @Sgt_Kabukiman

      Cloud = Fail
      audidiablo
  • RE: Sony delays PlayStation Network restart, citing SOE break-in

    Sony can't catch a break. They better have the best E3 ever this year or they are going to be hurting come Q3 and Q4 sales.
    Bates_
  • RE: Sony delays PlayStation Network restart, citing SOE break-in

    sony will return as king,,, by the 4th quarter. Once the ps3 capabilities become fully realizable, as in graphics, and im sure once it's fully back online.. it will be Updated. and pretty bad ass (im guessing) I will just buy network cards from the store, for DLC. At least they won't be charging, like crakrox360.
    nanotech420
    • They don't charge, you're right

      Of course, I haven't heard about this sort of thing happening to XBL.

      Guess you get what you pay for.
      Michael Alan Goff
    • RE: Sony delays PlayStation Network restart, citing SOE break-in

      @nanotech420 "crakrox360"? Really? Might want to go back to the drawing board with that one.

      And seriously, if by now the PS3 isn't at max capabilities, then Sony and game developers are lacking, and PS4 will be out before they ever reach 100% for PS3.
      Bates_
    • RE: Sony delays PlayStation Network restart, citing SOE break-in

      @nanotech420
      I agree, as soon as they will reiterate Linux and OSS support, Sony will recover and win!
      Linux Geek
    • Sony to rename their console to NonplayStation3

      @nanotech420
      since you can't seem to play it very well anymore.
      Bill Pharaoh
  • Game Players = Morons

    There is nothing wrong with their PS3s but yet, (shouting at the heavens) "I can't play online. That's it I'm done with SONY."

    How about this idiots, we get up in arms over hackers and other schmucks that disturb our way of life. How about a little dealing out death sentences for killing a network, or at the very least life in prison without the chance of parole. Consequences in our society need to be reevaluated. Religion was created to give fear to the uneducated masses. Law was created to quantify good decisions from bad for the immoral and idiot. Maybe it is time to upgrade our laws and start handing out some major smack down.

    And then why aren't users more angry at the people that caused the problem and less angry at SONY. I for one have no problems with SONY, how they handle the situation or what they are doing to prevent it again. Little winy babies that can't sit and wait need to thank god they weren't born in a third world nation where water and food may go away at a moments notice and you have no rights.

    As long as SONY makes some form of reparations for the time I as a Playstation + subscriber have lost, then they will still receive my business.

    Nuff said.
    skullfyre
    • Except this is partially THEIR FAULT

      They didn't update their system OR put up good security measures. It'd be like saying we shouldn't be mad at the bank who left their doors open and the bank vault code taped to the actual vault door. We do need to be mad at Sony, they screwed the pooch.
      Michael Alan Goff
      • Interesting points

        @goff256

        However, even if a bank left the doors opened someone entering and cleaning out the place would still be treated as a "criminal" and subject to the same punishment as any other bank robber. Skullfire also has a point, businesses, government and medical facilities are very dependent upon the internet to continue operating. These are major crimes being committed.
        oncall
      • Well, yeah, we should also blame the hackers

        but it really bugs me that people are happy to allow Sony to get away with something that would get that very bank sued by people. These are major crimes being committed, but that's what makes it worse. The fact that Sony relies on their internet business and didn't do anything to protect it is worse than if a mom-and-pop's store did the same thing.

        Sony is an online business and should act like one.
        Michael Alan Goff
      • I doubt people are "happy" with Sony

        @goff256

        This is going to cost Sony millions, maybe even billions, in direct costs, legal fees and lost business. And Sony will never see those costs recouped from the guilty parties. This is about treating a serious crime as a serious crime.
        oncall
      • Ummm you guys need to read about this more!

        @goff256
        If you guys would read the group that supposedly attacked Sony arent any normal hackers. They are pretty much the best of the best. Go and google about them. You will see articles of how they have a big influence over the internet and how big they really are.

        Now that Sony got attacked doesnt mean they weren't secure. No computer system is 100% secure and never will be, and no network is 100% secure and again never will be. Sony just got unlucky that they had this group attack them.

        Also goff like you said about the banks getting sued, well Sony is getting sued too so you know.
        rockstar8577
      • RE: Sony delays PlayStation Network restart, citing SOE break-in

        "Now that Sony got attacked doesnt mean they weren't secure. No computer system is 100% secure and never will be, and no network is 100% secure and again never will be. Sony just got unlucky that they had this group attack them."

        But they were.

        They were using unpatched servers with no firewall. They WERE insecure and they SHOULD get flogged for it. I'm glad they're getting sued, maybe they'll learn to hit the update button every once in a while on their apache server and maybe they'll install actual security.

        We can hope.
        Michael Alan Goff
      • RE: Sony delays PlayStation Network restart, citing SOE break-in

        @goff256
        Wheres the proof that they werent using updated servers? Second just because something isnt updated doesnt mean its not secure. There are a lot of things that are good but arent yet up to date.

        "But they were"
        Did you not read any of what i said? Because you totally disregarded it. And so because they got unlucky your gonna lash at them?

        Also your glad that they are getting sued, even though they got attacked, even though they had a secure system? And dont say they dont have a secure system because they got attacked. The fact of the matter is that they got attacked by the elites. These people could go after anyone if they wanted too.
        rockstar8577
      • Unlucky?

        They weren't secure.

        http://consumerist.com/2011/05/security-expert-sony-knew-its-software-was-obsolete-months-before-psn-breach.html

        "According to Spafford, security experts monitoring open Internet forums learned months ago that Sony was using outdated versions of the Apache Web server software, which "was unpatched and had no firewall installed." The issue was "reported in an open forum monitored by Sony employees" two to three months prior to the recent security breaches, said Spafford."

        They didn't have a secure system, they didn't have an up-to-date system. You can argue all day that Sony was secure, but evidence shows otherwise.
        Michael Alan Goff
      • RE: Sony delays PlayStation Network restart, citing SOE break-in

        @goff256
        Did you read the first lines of your quote? It says "According to". This means that it is speculation. http://www.g4tv.com/thefeed/blog/post/712499/sony-denies-claims-their-servers-were-outdated-lacking-firewalls/ This link says that the servers werent outdated. So alls it is, is here say. And most likely their servers were updated, patched and had a firewall, else someone would have got in a long time ago.
        rockstar8577
      • "It could be either way, but"

        Since Sony (the group that got hacked) said there was nothing they could do about it... you'll get go along with it and believe them.

        Really?
        Michael Alan Goff