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Googling Google

Christopher Dawson

Are apologies enough for serious privacy breaches?

By | May 15, 2010, 8:49am PDT

Summary: Google has apologized for their actions (again) — does anyone else feel that apologies are far too cheap? You can do anything you want, as long as you apologize if something goes awry.

Far too often, Google has been getting their hands slapped over privacy issues. The latest was brought forth by Google itself (after inquiry from German regulators).

As part of the Google Street view project, Google had been collecting information about WiFi networks — mainly for the purpose of providing better location data when you don’t have GPS. All you would need to do that are the network names — unfortunately, that’s not all Google was collecting.

The software that was in charge of doing this work was also collecting personal information — like, stray web requests and email. It is troubling that someone at Google thought it was a good idea to put code in the application to grab that information out of the air, and store it.

So, nevertheless, Google has apologized for their actions (again) — does anyone else feel that apologies are far too cheap? You can do anything you want, as long as you apologize if something goes awry.

Assuming Google doesn’t do this already (if they do, they should start over), I want to see Google create a team of privacy nut programmers that approve every line of code that ships. It’s Quality Assurance, but for privacy — Privacy Assurance. Come on Google, let’s see you take some solid steps to prevent (with certainty) anything like this from happening again.

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Garett Rogers has always had a deep interest in computers and the Internet, which led him to a degree in Computer Information Systems. He is currently employed as a programmer for iQmetrix.

Disclosure

Garett Rogers

Garett Rogers is employed as a programmer for iQmetrix, which specializes in retail management software for the wireless industry. He has no other formal associations with any software or hardware companies.

Biography

Garett Rogers

Garett Rogers has always had a deep interest in computers and the Internet, which led him to a degree in Computer Information Systems. He is currently employed as a programmer for iQmetrix, which specializes in retail management software designed specifically for the cellular and electronics industry.

Garett's journey into Google started with his employer asking him to "get a better rank on Google." Diving into search engine optimization sparked his curiosity for how things work and led him to create a blog dedicated to what interests him most--Google.

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ZDNet...
computer_freak_8 18th May 2010
Lately, it seems that ZDNet is the biggest FUD propagator I can think of... ironic, considering so many are supposedly "against" FUD. This article is just another example.

Yes, I'm pointing out the obvious: It helps to carefully read an article before reporting on it; that way, misleading articles, such as this one (which might even be considered defamatory by some), would be prevented.
"Are apologies enough for serious privacy breaches?" => no, they are not, so the owners of non-encrypted wifi networks shoud apologie to Google! Because the real breach doesn't come from Google's code...
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@TOMHTML Agreed. What is ZDNet's agenda lately? They seem to be coming down very hard on Google. First, they were KILLING buzz. Yet, anyone with a brain that used buzz knew it posted your location, UNLESS you were smart and disabled GPS. Then it would be accurate to just a few hundred yards. So IMHO, big deal.
Now, they're killing them over this crap, as if people that use unsecured networks even DESERVE that privacy! Get real ZDNet, stop trying to kill Google just to make headlines, or just because they're a big company, or whatever other ulterior motives you have.
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Asking Google to assemble a privacy nut team ...
LBiege Updated - 15th May 2010
@TOMHTML
is like asking Goldman Sachs to assemble an ultra customer protection team. Both make their money on their dirty deed and who'd expect them to start to behave? Such Google apologism could only come from a Google fanboy like Garrett.
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I disagree.
AllKnowingAllSeeing 16th May 2010
There's adifference between leaving your door unlocked and having someone from Google walk in and rob you because of it.
Sure, you were careless enough to leave the house unlocked, but that should never be an excuse for someone to walk in and rob you then claim (once caught) "Don't blame me! If they didndn't want to get robbed they should have locked the doors".

They had the choice to not walk in. They chose to do so, instead.
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Good example.
Rama.NET 16th May 2010
@Pliny the Elder
But with DonnieBoy, it is ok, even if a mosquito from Google comes and stinges him with viral. I know DonnieBoy is not in this thread, but couldn't resist. wink
--Ram--
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With the management and business
John Zern 17th May 2010
practices at Google these past years, they embarrass themselves. The best will move on at the first opportunity.
@Pliny the Elder

Pretty much.

That's also why I keep my door locked. To Google.
@Pliny the Elder
The better analogy is leaving your stuff out on your lawn, and Google comes by and photographs it. (In Germany, apparently, that too is verboten... but that's another story entirely.)
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Sorry goggle apologist
Stan57 16th May 2010
@TOMHTML
Sorry goggle apologist,if you read the whole article,the code was written in. Now, who should know better? This is google purposely taking advantage of theses who are lazy,or don't know any better.
Now since Google is the "Do No Evil" corporation,why would they take advantage of this? FOR PROFITS dude
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Absolutely an apology is appropriate. It is a clear accident, the payload data was never used. It will be deleted in conjunction with local government (it cannot simply be deleted because that would be a "coverup").

The data was used for nothing, harmed noone, and the nature of the incident, shows that it was an obvious accident.

Yes, Virginia, sometimes an apology is enough, so stop slobbering at the mouth to harm people. We already put more people in jail than any other nation, looking for new ways to use the government to harm people, is absurd and counterproductive to society.

Keep in mind, penalties are not meant to simply cause harm for sport and enjoyment of nazi's who love to cause harm...they are actually meant for a reason, to have some beneficial effect for society.

In this case a penalty would serve no purpose.
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@rdupuy11 Well I wouldn't call it an accident if you deliberately put in code in the application to grab that information out of the air, and store it.

Hang on, wasn't Google's mantra something along the lines of harvesting the world's information and making it available to mankind?

So, no apologies one after another are not enough. Privacy needs to be policed.
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When customers get fed up, things will change.
No_Ax_to_Grind 15th May 2010
As long as the customers do their sheeple imitation it doesn't matter.
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More market share = more sheep
jasonp@... 15th May 2010
that shouldn't be a surprise to anyone. Simple mathematics.
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Say it again
klumper 15th May 2010
Baaaah is all Google wants to hear (like so many others who place profits above privacy - and principle).
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I'm sure other companies have done as bad in the past and never owned-up and so never had to apologise.
Google have exposed themselves in public again and had to apologise (again). No they should not have done it but at lease they didn't hide it.
@Agnostic_OS At least Bernie Madoff didn't hide after he was busted based on the same reasoning.

LOL. Some Google apologists are just hilarious.
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@LBiege
I make no apology for Google, but other companies would attempt to hide what they do wrong.
http://www.tomshardware.com/news/Microsoft-Spy-Guide-Criminal-Handbook,9746.html
LBiege is right.* Apologies come a dime a dozen when you neglect to apply corrective actions behind them. And we all know that actions speak louder than words.

Everyone except (apparently) "do no evil" Google. Uh, yeah. wink

*But you're right Agnostic, as it regards so many other profits-before-principles companies whoring about these days.
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@Agnostic_OS
Rama.NET 16th May 2010
I don't see any issue with Microsoft collecting the IP Address, MSN ID, Time they logged in. And it is their TOS for legal entities to get hold on someone, and the procedure for authorities to approach Microsoft for information on any suspected criminal activist. I think every ISP is responsible for having to log in this information for authorities to trace. Sorry, your example is wrong.
--Ram--
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authorities requested information on it. At that point they publiclly disclosed it, knowing that the news was going to get out eventually, so they didn't have a choice at that point.
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Last line of the second paragraph makes no sense.
Snooki_smoosh_smoosh 15th May 2010
Should learn to proof read.
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An apology should always mean changes to prevent future mistakes. If they apologize but keep repeating the mistakes, the apology is useless.
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Make a distinction.
CrunchyFerrett 15th May 2010
Apologies for genuine errors, whether they be in judgement or execution, are one thing.

Apologies for getting caught are entirely another.

So the real question here shouldn't be "are apologies too easy?" but rather "Is this an apology or a cheap attempt to cover their ass?"
The whole problem here is that was not a mistake,i repeat this was not a mistake. The code was written in to collect this data,why? thats what goggle need to be telling everyone.
And they were "forced to make this public" Or the Germans would have told us when they got all the info.
No they should be fined heavily thats the only think theses corporations understand they Hate to get fined.
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Attacking the victims?
Benjie Dog 16th May 2010
I am a Google fan (and Android fan), but I am appalled that some people are defending Google on this one, even going so far as to viciously attack the victims. Is it because the victims are living in a different country from yours?
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Do More Evil
Cylon Centurion 16th May 2010
Google switched policies. Didn't you guys hear?


Honestly I am fed up with Google and their privacy as of late. I trust Facebook more with my stuff than I do Google. I recently un-installed Chrome and deleted my Google account. I am one more incident short from blocking Google at the router. Actions like this are inexcusable. They knew what they were doing and got caught with their hand in the cookie jar.
Google hates privacy, doesn't care about privacy, and makes money by not enforcing privacy!
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It works in Politics and sports
rarsa 17th May 2010
Why not here?
They are NOT enough for something that "SHOULD NOT HAVE HAPPENED IN THE FIRST PLACE!"
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Non-issue.
jpdemers@... 17th May 2010
Nothing to see. Just move along, people.

But I'd sure like to know what the heck that programmer was thinking. Nobody accidentally writes lines of code.
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I have a common answer to this common ploy. I knew you were sorry when I saw you coming to tell me you were sorry. Now, get your sorry butt out of my face. Being sorry is always having to say sorry.
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Data deleted
lgudema 17th May 2010
I still haven't seen Google say that they've destroyed the data that they collected. That would be a good place to start...
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Perceptions
freetulisten 17th May 2010
I don't know enough of the details or have the expertise to form an opinion on this. However, politically (note that it's an EU country involved in this), Google needs to be aware of the perceptions this creates. Maybe it is no big deal (Microsoft probably felt the same NBD before they were hammered in Europe for the way they 'offered' IE). But a series of unfortunate events can make it very difficult to maintain public and governmental goodwill.
I am a Google fan and everytime I see them do something controversial, I worry that the Google I love will become the Microsoft I don't (but used to) love.
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ZDNet...
computer_freak_8 18th May 2010
Lately, it seems that ZDNet is the biggest FUD propagator I can think of... ironic, considering so many are supposedly "against" FUD. This article is just another example.

Yes, I'm pointing out the obvious: It helps to carefully read an article before reporting on it; that way, misleading articles, such as this one (which might even be considered defamatory by some), would be prevented.

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