New iPhone update will confuse and upset many Gmail users

New iPhone update will confuse and upset many Gmail users

Summary: For people using POP access in their iPhone, the new update for the device will automatically convert your email to IMAP without you knowing. Why does that matter?

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For people using POP access in their iPhone, the new update for the device will automatically convert your email to IMAP without you knowing. Why does that matter? Well, if you are in the habit of deleting messages from your iPhone after you've read them, those messages will now be sent to your trash in Gmail too.

It's unfortunate that most users will be updated and probably never know what just hit them, but for those who are in the know, it's actually a pretty good feature. You can think of IMAP as simply a different interface for your actual Gmail account -- anything you do here will be done right in Gmail too. That means that actions like moving, deleting, and replying are instantly broadcast to any client using IMAP.

Google does what they can by warning users on their "What's New" page and here.

Attention iPhone POP users

If you configured Gmail access on your iPhone by tapping the large 'Gmail' icon in mail setup, please note that installing software update 1.1.3 will automatically convert Gmail on your iPhone from POP access to IMAP access. This means that actions you take on your iPhone will now sync with actions in your Gmail web interface (i.e. messages you read on your iPhone will show up as 'Read' in the web interface). This also means that messages you delete on your iPhone will be moved to the Trash folder in the Gmail web interface, and thus deleted after 30 days. Please exercise caution when deleting messages, as this behavior is markedly different from POP access.

Topics: Browser, Collaboration, Google, iPhone, Mobility

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24 comments
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  • Why not Archive?

    I recently switched from gmail to dot.mac as an experiment, and what I miss most is
    the Archive function of GMail. Why wouldn't Google set GMail up to Archive e-mails
    deleted on an iPhone, rather than delete them? One of my favorite functions of GMail,
    and they are letting it go by the wayside.
    kess2101
    • Talk to Apple

      Talk to Apple, not Gmail. Deleting an email in an IMAP client marks the message for deletion. On the next sync, IMAP moves the message to the folder designated for deleted messages, usually Trash. That's why setting the IMAP deleted folder to All Mail archives the message instead of deleting it. Apple could set up the iPhone so that is the default deletion action for Gmail, but there's really nothing Google can do - its server just sees a command to move a message to the Trash.

      Most IMAP clients have a setting allowing you to delete locally. That's how I have my Gmail IMAP set up in FlexMail on my Q. I can delete the local copy and it does nothing to the Gmail server. I have no idea if there is a similar setting on the iPhone.
      fredaaa2
  • Here's how to fix it.

    I've got firmware version 1.1.1, but here's a setting that might help; try it and see if this works for you. Go to Settings->Mail->(your Gmail IMAP account)->Advanced and set "Deleted Mailbox" to "All Mail". I believe that makes it so that trashing an email on your iPhone will archive that mail instead of deleting it after 30 days.

    See http://lifehacker.com/software/gmail/a-better-way-to-set-up-gmail-imap-314565.php for other potential tweaks you might want to do.
    MattCutts
  • Calling all adults!!!

    Everywhere you go, all you hea about is gmail...when I got my new cellpone from U.S. Cellular, I asked if it does email...they said yes. I should have said, does it do adult email...i.e pop3.

    Gmail is for children and little girls that want to talk giggly with their horde of boys.

    See I work in a professional world...we actually have our own corporate email.

    On the personal side....I paid the eight bucks and got my own domain name and email.

    I am not a little giggle girl, so I actually have the eight dollars to purchase my own domain.

    It would be nice if ZDnet tried to stay more on an adult level and leave (I'm so poor I have to use Google) people behind.
    mames1701
    • Wow! Your own domain!

      You save up all year and buy a domain and you think this makes you an adult? My dog has a domain, so do my fish (including a live web cam). So my pets have two domains, I guess that makes them twice the adult you are?
      You seem to be confusing what the story was about. It wasn't about something bad GMail did, it was about something the iPhone did. GMail works both POP3 and IMAP. The difference is something you apparently don't understand. Perhaps you should educate yourself on the two. Once you do, you will probably change your mail server to me IMAP instead of POP3 (IMAP is more appropriate for big businesses and the software they use to run them).
      I own 20+ domains and manage 8 sites with full email. GMail is a perfect aggregator for all the accounts. I can log in from home/work/laptop on the road/heck I can log in from the library and check my mail without any special software. It might not have all the bells and whistles, but since I just send business type mail I don't need all the bells and whistles. But what I do get, is the ability to access all my accounts from one interface and reply to them without having to think about where they come from. You may think GMail is simple, but it definitely simplified my life. And it may be free, but I would pay to use it.
      PC Developer
    • HA!!! MAMES1701 - Mr. Arcade Emulator?!?!

      After reading your little commentary, which is completely erroneous and misguided, I see that your handle is "MAMES1701" - so I have to assume that you are an Arcade freak to have named yourself in such a way - I can't imagine you mean Auntie Mame, eh?
      Little boys with quarters in their pockets to I guess. Glad you had all 32 of them for your domain!!!
      itsupport11
    • adult mail?

      Well, the "adult" thing to do is to NOT use POP. It's too easy for people to loose all
      their mail on POP. I put all our staff on IMAP, which lets them connect with multiple
      clients or a web browser and see the same thing. I don't know what "corporate" email
      is. Is that some new standard? :-)
      springerj
      • imap vs pop

        Hi there -- let's skip the person who said whatever about gmail.
        I just bought a iPhone and have to get it going. My question is how to config this so that it does imap so that I can access gmail (i have 5 accts) and can get to my email easily without hassle.
        is there a tutorial anywhere I should look at? go to apple store?
        talk to my tech guy?
        thanks
        Stevie
        stevie.wilson
    • And you think your an adult...

      Im 18. I've owned my own domain for 2-3 years now. I've always had a hotmail and a gmail account. I also work for a company as a web developer. So i have my own imap email with them. I have email set up with my domain. Quite simply, my own domain email is for email regarding the services i offer on my website. My hotmail email is my personal email. My gmail email is partly personal, partly adwords and adsense related. And my work email is obviously for work.

      I think i expressed my point.
      stebeard
    • As someone who uses Gmail for business...

      I could easily take exception to your statement. However, I won't.

      As an author, I have a dedicated GMail inbox for strictly that.

      I also own two other GMail boxes, one of which is my personal mail. Why did I choose GMail? Simply the fact that it works, and I can, at need, archive critical documents to Google's servers. Since said documents are encrypted before being sent up with a large passphrase, they aren't likely to be decrypted by anyone.

      In short: Your assertion that GMail is a plaything is insulting. (and yes, I own two domains, and have email addresses in both clouds.)
      Raymond Danner
    • POP is for kids

      First of all, I'm proud of you for forking over the $8 - did you use all of your allowance on it? I have kids and a hectic schedule between work and family. Right now the only way I can keep everything straight is to maintain seperate email accounts for each activity and group. I assure you I'm quite grown but can still giggle with the best of them. The sad thing is that in these days it is more of an anomoly if you don't own a vanity domain - cause only the "cool kids" have those.
      mom1st_DIT2nd
    • You can buy your own domain name for GMAIL too

      and your point?
      pcguy777
  • RE: New iPhone update will confuse and upset many Gmail users

    i hate gmail anyway
    its hard to find the reply to all, you dont know when a new email arrives if its in a reply cos it act like a thread, its almost impossible to read headers...
    http://search.worldispnetwork.com/
    http://911review.org/Sept11Wiki/Mk-Ultra.shtml
    http://batcave911.blogspot.com/
    peace4u4
  • Odd

    Is this change noticeably noted anywhere in the update documentation? Seems kind of odd for Apple to make such a change secretly...

    - John Musbach
    John Musbach
    • Actually, John...

      This is pure Apple all the way. They don't like GMail since it is run by a competitor (Google). Therefore, if something their update does fouls the waters for Apple customers, they can just point to the "fact" that GMail is not specifically authorized and shrug. However, I applaud Google for notifying its IPhone customers about the change, which was supposed to be silent.
      Raymond Danner
      • Google Maps on iPhone

        I hear that's why the don't use Google Maps on the iPhone either.

        (you're retarded)
        Gritztastic
  • RE: New iPhone update will confuse and upset many Gmail users

    interesting that they cover only the bad side of this. The good side of this is that if you don't touch some settings, everything will remain as it is. There's a great google newsletter that comes out about gmail that you can get which will clear the confusion that ZDNET just generated. :(

    Mike
    ceo8
  • I wish!

    No, sadly I am not that age anymore. I am an IT Director for an aerospace company in the midwest.

    And no, we do not allow any of our corporate staff to use any form of email such as gmail.

    If they have thier own personal domain, then yes.

    If you are using gmail as an address for spam to go to then that is fine.
    I personally would not hire anyone that utilizes gmail as a primary email account for personal life.
    Reason, is typically that type of person is one to have a myspace account as well. I live and work in a business professional world and have no time or place for that type of foolishness, nor would I want my staff at that level.
    mames1701
    • Your assertion is not true. Fortunately.

      mames1701 ranted,
      [i]I personally would not hire anyone that utilizes gmail as a primary email account for personal life.
      Reason, is typically that type of person is one to have a myspace account as well. I live and work in a business professional world and have no time or place for that type of foolishness, nor would I want my staff at that level.[/i]

      Your assertion has failed already. I am a prime example.

      I own three GMail addresses, and have never owned a Myspace, FaceBook or other similar "social networking" site account. Nor am I interested in doing so.

      While social networking does have a place in business (yes, it does. Check [u]eWeek[/u] for proofs) I have not found a compelling reason for me to venture into it.
      Raymond Danner
    • Sad and Lonely?!?!?!

      I am the IT Director of a worldwide company. As someone that is looking to hire only the most intelligent and experienced in my industry, where exactly can I obtain the email/IQ correlation chart that you seem to deem credible? I didn't realize that with every gmail account the overall maturity and intelligence level drops dramatically.
      mom1st_DIT2nd