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Christopher Dawson

Why is Chrome beating IE? Watch the TV commercials

By | January 3, 2012, 10:51am PST

Summary: Google’s Chrome continues to beat Microsoft’s IE browser and one reason may be in the messaging of their mainstream television commercials.

A few years back, I gave Microsoft a bad time over the horrible Bill Gates-Jerry Seinfeld commercials that said nothing about computing. My rant at the time: Microsoft is terribly out of touch with what real people want and need in their computing experiences.

Since then, the company has improved with its mainstream messaging. Consider the commercial that features a grocery shopping dad with a Windows being taken for a ride by a couple of giggling kids sitting in front of a desktop at home. (I would have embedded it but Microsoft doesn’t make that easy.) The commercial is a good example of how Microsoft is finally using mainstream television to show real people how modern day computing can enhance their lives.

But now comes news that Google’s Chrome browser is rising in popularity while Microsoft’s Internet Explorer is steadily declining. What gives? Why is Google beating Microsoft on this front? Is it browser performance? Is it speed? Maybe it’s the fact that Apple continues to sell Macs - which don’t support IE - to former Windows users. My guess is that it’s a combination of the above, as well as many other factors, including general awareness.

As fun as that Microsoft commercial is, I have to admit that I’m drawn more to Google’s TV commercials - and it helps that I’ve been seeing them regular on “event television,” such as Sunday NFL games.

From a creativity perspective, Google has always been very good at promoting its products via YouTube videos (which is really what these commercials are). Consider the video below. It’s an inspiring can-do message that’s especially relevant this time of year. It appeals to those of us who are looking for change in a new year - a regular date night with a loved one, getting the bedroom closet organized, taking that getaway trip, going back to school, improving the basketball shot and so on.

With these commercials, Google is telling us that it understand us, that it knows what we want and how we want it. Google is sending a subliminal message that, with the right tools on the right platform, any one of us can bring about change to make us better people. With the right tools - starting with Google Chrome - we can take this clean slate called a new year and really take ourselves to the places where we want to be.

It may be hokey but it’s also inspiring - at a time when the world needs inspiration. And, when it comes to Google’s campaign to bring more awareness about the power of the Internet and Chrome, the commercials also seem to be working.

The proof is in the numbers.

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Sam has been a professional journalist for more than 20 years and has spent the last dozen years covering the tech beat. Today, he is a Silicon Valley-based writing consultant and freelance writer.

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Sam Diaz

Sam Diaz has nothing to disclose.

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Sam Diaz

Sam Diaz has been a technology and business blogger, reporter and editor at ZDNet, the Washington Post and San Jose Mercury News and Fresno Bee for more than a dozen years. He is a Silicon Valley-based writing consultant, freelancer and quoted technology expert. For more information about Sam, visit about.me/sam-diaz or www.sam-diaz.com.

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RE: Why is Chrome beating IE? Watch the TV commercials
frankieh 26th Jan
Google are not convicted criminals, Microsoft are.
I'll put my trust in Google thanks.
Maybe, just maybe Chrome is a better browser? I might not like it, but I refuse to use IE, as Microsoft has no business tracking end users web habits.
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If you don't want tracking you don't want chrome
Johnny Vegas Updated - 3rd Jan
Or android or google+ or google apps or any other google product. IE has provideed private browsing for zero tracking for several years now. And IE now beats chrome like a harp seal on perf and HTML5/CSS compatibility.
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...we're suddenly going to trust them now?

Nope, I'm big on anything that let's users be less tethered to Microsoft. When it comes to browsers I'm ABM all the way. It's all about CHOICE.
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???
Joe.Smetona Updated - 4th Jan
@Johnny Vegas

"IE has provideed private browsing for zero tracking for several years now."

You should try to get a refund on that bridge you bought. Tracking is there for everyone - no exceptions..

I prefer Chrome and the family prefers Firefox. I also like Opera and sometimes use Lynx and Cromium. My statcounter account keeps track of ALL visits to my web sites. It displays the OS, Browser, Screen Resolution, search term, website used to access the site, IP Address, country and much more . It's like taking a picture of a house from the street. Perfectly legal as long as you are not trespassing. Like public domain. This information is available to anyone who wants it. People complain about this like it is some kind of invasion of privacy. It's the building block of online advertising for Google, Microsoft and others. If you don't like it, you can always choose another internet. Google is skilled enough to use the information without it being a privacy problem.

Thinking some browser is going to give you complete privacy is just incorrect.
For me, Google is big enough and smart enough to use the information and make money without having to invade or exploit your privacy. I use almost all Google services and there are no problems. People complaining here about Google never, ever give examples.
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@Johnny Vegas REALLY???
Because all of the recent test I've seen do not back your statement . for example - http://download.cnet.com/8301-2007_4-20047314-12.html

I currently use IE only if I totally have to - the boot up time alone makes me grate my teeth. And please before you claim its a matter of seconds - please see above test results.
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Pot, meet kettle
klumper 3rd Jan
@Rick_Kl
I might not like it, but I refuse to use IE, as Microsoft has no business tracking end users web habits.

While it pains me to defend big bad Microsoft, this may be one of the best examples of the pot calling the kettle black that I have ever seen. lol
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@Rick_Kl

You do know that Chrome tracks end-users' web habits, right? Their bread and butter is ads, they're using your info to make more $$$.
@Michael Alan Goff
isn't it a good business model? everyone's habits online are useful information for businesses, and based on the information, businesses can improve their marketing efficiency, that is cutting down the cost and it means room for lower price.
As to privacy,
1. Trust is crucial here.
2. If you are not doing something illegal, you should n't worry about it.
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I'm not hating them for their business model, I'm simply stating that Google will be keeping your information/tracking/etc more than Microsoft. If he's going to steer clear of IE for these supposed problems, he should steer clear of Chrome.
@Rick_Kl I cannot believe you think Google does not track you? Really?
I won't use Chrome but it beating IE is good news anyway.
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I don't know what article you read but I didn't read any articles that said Chrome was beating IE. I read articles that said IE still has the majority of web browser market share. I'm puzzled as to where your click baiting headline came from. I watched both commercials and there is absolutely no way that the chrome video was inspiring. It kept jumping around from clip to clip, I was getting confused by what it was supposed to be about. The Microsoft commercial on the other hand, that was very well thought out and made great use of Microsoft's technologies. That chrome commercial was anything but inspiring and will only steer consumers away.
@Loverock Davidson-
Bing is your friend!
http://www.bing.com/search?q=chrome+beats+internet+explorer&FORM=AWRE

chrome beats internet explorer 1-10 of 2,300,000 results?? Advanced
Ad Download Google Chrome

Bing would never lie correct?
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@daikon
The blog post linked to in this blog says IE has 51% share and Chrome has only 19%. With IE having more market share it makes it very hard for Chrome to beat it.
@Loverock Davidson-

And one year ago, IE had a 63% market share while Chrome had a 4.6% market share. I'd call that a beating. Market forecasts say that IE will be under 40% some time in March.

arstechnica.com/software/news/2010/01/chrome-grabs-market-share-from-ie-and-firefox-passes-safari.ars
Chrome is simply better than IE. I am not in love with Chrome but I use it because IE is sometimes unresponsive (even on my recent windows 7 computer). With IE (and Mozilla), it happens quite often that I click on a link and nothing happens. What use is a browser that is not even able to open hyperlinks reliably ?
@JB5645 I also think that Chrome is better than IE. I loved Firefox but then when I tried using both, I felt the lightness of Chrome. I feel firefox and IE are heavy. Chrome is soo simple and easy. Happy to hear that it beats IE.
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They're hokey
klumper 3rd Jan
when they're not tracking.
@klumper
Who is they and what are they tracking?
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@daikon

Who is they? = Googles (sorta rhymes with chuckles)
What are they tracking? = You (sorta rhymes with fool?)
@klumper
Your poetry needs a lot of work. Keep at, it will improve.
What ever came of Chrome's original EULA debacle? They removed the "irrevocable" and string of similar eternity-like terms that spelled out that they pretty much own everything you do via their browser, but often what is not explicitly spelled out is still often implied.
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You're looking at the wrong place. I doubt an ad like this would actually increase the market share significantly.

What about the universally used Google search page promoting Chrome?
What about the humongous amount of Android phones?

More likely, isn't it?
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"Why is Chrome beating IE". Seriously? The subject implies that Chome overtook IE already and even with IE's decline it will take a long while before Chrome overtakes IE.
I find it tacky [and petty] that Chrome has to resort to TV ads for a free product.
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Really???
linux for me 4th Jan
@Gisabun

Please tell us what you paid for IE Explorer on your pc.......
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With reports of IE still with a very commanding lead in the browser market, with 51%, how is 19% greater than 51%? If Google's share is increasing while Microsoft's share is decreasing, that still does not mean that Chrome beat IE. For Chrome to pass IE, it might take several more years, but, that's still assuming that, Chrome will continue to increase share, and, as we all know, there is no guarantee that Chrome will grow beyond a certain level, like Firefox stopped "growing" once they got to the 25-26% share, and now FF is losing market share. Same thing could happen to Chrome, in a market where the newness and novelty and "awsomeness" of a product or service do not remain a constant.

I'd say that, once Chrome gets to the magical 25% share, that they'll stagnate and start coming down, just like FF, and a some other second place browser will be crowned "runner-up".
@adornoe@...

to see why MS is fretting.
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and wrong. It doesn't matter what has happened to IE in the last 10 years. The discussion is about "Chrome beating IE", which is factually false.

BTW, the hype of 2-3 years ago was that, FF was growing so rapidly, that it would soon overtake IE, yet, that never happened, and FF has actually been retreating. Same could happen to Chrome, and it will attract mostly those who are fans of Google, and therefore, it's got a limited market to fill; it just hasn't gotten there yet.
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Spin, spin
klumper Updated - 5th Jan
@adornoe@...
BTW, the hype of 2-3 years ago was that, FF was growing so rapidly, that it would soon overtake IE.

The hype goes back further than that, back to the days Firefox first exploded onto the scene, thus transforming it. Their splash was so good that those happy go lucky tag-a-longs from Google decided to jump into the fray just a few years later.

The news remains, now as back then, that MS with IE are bleeding users, with no end in sight. Who wouldda thought such a thing, just 8 measly years ago?
anything I said regarding Chrome vs IE, or Firefox vs IE.

So, how much money do you think Microsoft is bleeding because IE is "losing" market share? Firefox needs to be popular, otherwise, it won't be getting the development money to keep them going. Chrome needs to get users on board, because, it's another way for Google to get eyes on their search engine. Microsoft get eyes on their cloud and internet properties no matter what browser sends people there. In fact, Microsoft could lost IE altogether, and the number of people visiting their online properties would likely still continue rising. The only thing MS needs from IE is the "prestige" of being the biggest browser,but then, that's not really a big money machine on its own.
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You're making this easy
klumper Updated - 6th Jan
Wow, where to begin...

So, how much money do you think Microsoft is bleeding because IE is "losing" market share?

No idea, but it's probably a lot. Of course everything doesn't come down to dollars and cents, even in the tech world. Prestige and bragging rights also count. And when you're losing MS, er, market share (ironic oops, eh?) as quickly and steadily as they are, you know they ain't sitting pretty or happy about it.

Firefox needs to be popular, otherwise, it won't be getting the development money to keep them going.

It's precisely because they are popular that they are getting rewarded with all that jack from their... who again? Oh yeah, competitor. That's called CHECKMATE M8. Google often acts foolish, that is true, but they're not complete fools.

In fact, Microsoft could lost IE altogether, and the number of people visiting their online properties would likely still continue rising.

Let's see you sell Ballmer on that idea. I can see you as we speak, right there in the penthouse suite: "Hello Mr. Ballmer, I have this idea about declining IE browser share that I'd like to run by you ..." just before being thrown out a 20 story window at 1 Microsoft Way. [I hope your head is as hard as I think it is.] ROTFL

The only thing MS needs from IE is the "prestige" of being the biggest browser,but then, that's not really a big money machine on its own.

Ah you finally got one thing *halfway* right, then blow it just as quickly. [*sheez*] GO back to to my earlier response re prestige and bragging rights, doubly applicable when you're Goliath... lather, rinse, repeat... wink
This ad doesn't inspire me one bit. In fact it is a huge turn-off. Just one more compelling reason to get up and go to the bathroom and send Google a Flush-O-Gram!

In all my life I have never seen a commercial that compels me to go and get "Their" stuff to have for my own.

I have always acquired what I need and once in a great long while, do I get something I plain want. While I own a car, no car commercial compels me to drop it and get the next thing coming down the pike. - And so with Chrome, I have a browser I like so the ad doesn't compel me to drop Opera for Chrome. Opera screwing up someday will compel to get another browser, not a commercial!
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Seriously, are we going to change the definition of everything just to claim that anything for Google is winning?

Last I checked, even the most favorable numbers show Chrome has less market share than IE ..... and I hate IE.
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Chrome is my favorite.
Joe.Smetona 4th Jan
The family prefers Firefox. I also like Opera. My statcounter account keeps track of visits to my web sites. It displays the OS, Browser, Screen Resolution, search term, website used to access the site, IP Address, country and much more . It's like taking a picture of a house from the street. Perfectly legal as long as you are not trespassing. Like public domain. This information is available to anyone who wants it. People complain about this like it is some kind of invasion of privacy. It's the building block of online advertising for Google, Microsoft and others. If you don't like it, you can always choose another internet. Google is skilled enough to use the information without it being a privacy problem.
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IE6 is not 1%.
Joe.Smetona Updated - 4th Jan
No way possible. I think Microsoft would like it to be, but in reality, there are too many large (worldwide) businesses still using it. I don't believe Microsoft, they have too much vested interest in promoting newer browsers and OS's.

However, corporate legacy programs and XP are still widely used.

A new, extremely large ultra-modern hospital in our area just recently opened. It's so large, they have three separate lobbies. They are using XP. The estimated hospital cost was $460 million.

Trying to convince readers that IE-6 is at 1% seems like a very transparent scam to kill XP.

Firefox, Chrome and the newer IE's don't work properly on legacy corporate applications, and the economy is not conducive for re-writing them or changing 10's of thousands of workstations to Win7 or Win8. Microsoft is just too expensive. Why should they, XP is still working OK. Some basic (and necessary) computer functions just don't change.
Why is Chrome beating IE?

Ya, that is a really great question for sure. Really, Why?

Well, as odd as it is there is an answer.

The reason as one might expect is not simply the "REASON" but more like the "REASONS".

Lets start with the fact that Chrome is a good browser. There is no good reason not to use it if you like the way it operates. So, with no compelling negatives about Chrome its open season for the reason to use it.

While plenty of the tekkies who are more familiar with various performance figures and potential security concerns will parade those reasons around touting them as the final piece of the puzzle, the truth is far more mundane when considering that the majority of people using Chrome will not be very tekkie yet still use Chrome.

Right off the top, there are a lot of people out there who just want to be different or like trying different things, and given that there is nothing wrong with Chrome it clearly makes it a good choice for those people.

But far more important is the fact that because IE6 caused such an uproar with all its troubles, and IE7 never fully recovered from that uproar, vast numbers of people were told by others, others supposedly in the know, that once Firefox was available that it was the only way to go. It was the big fix for everything that was supposed to be wrong with IE. For those who travel in circles where computer use is plentiful but people with real IT expertise are not available I for one frequently heard how a friend of a friend said that Firefox was the way to go. I heard how bad IE was and I tried Firefox and was sufficiently unimpressed that after a couple of months I reverted back to IE, and although I always have fairly current copies of all the popular browsers I have never ever been inspired enough to go back to Firefox in any meaningful way.

But thats just me and although I never had problems or issues with IE I guess there were plenty of people out there who found they liked Firefox well enough that they stayed with the switch considerably longer then me.

And now its Chrome.

Some people just feel that different IS better I guess. Personally, I have been using IE8 for quite some time on several machines and plan to get on IE9 soon and quite frankly, I couldn't give a hang about a half second here or two seconds there, I don't notice. What I do notice is the intuitive and slick way IE has always performed for me, I certainly haven't had any significant security issues in about 6 years so I sure don't have any reason to abandon IE for Chrome or any of the other browsers.

But some people like change and some who really are in the know lavish over the spare seconds a slightly faster browser may provide, so for them, they have their reasons.

Are these kinds of reasons good reasons for making a browser switch? Well, if it wasn't for the fact that Chrome is a good browser with no significant drawbacks I would say no. But hey, to each his own.

Why is Chrome beating IE? Really, who cares, I guess MS and Google do, but are any of us here to specifically keep one software company or another happy? I think not; so its IE for me and Chrome for someone else.

Before I switch to a new flavor of the month its just going to have to somehow be more then just be that little bit better in this area or that, its going to have to somehow improve on fit and feel, that for me, so far nobody has come close to IE.
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Discovered by novices and tekkies alike
klumper Updated - 6th Jan
@Cayble
But far more important is the fact that because IE6 caused such an uproar with all its troubles, and IE7 never fully recovered from that uproar, vast numbers of people were told by others, others supposedly in the know, that once Firefox was available that it was the only way to go.

I think infinitely larger numbers discovered it all by their lonesomes, and only after it was released. Then the numbers kept growing as a certain momentum built. The Europeans were the first to switch. A lot had to do with the sub-par performance of IE. IE 6 was no worse than 7 or even 8 in that regard (security issues aside).

And then there were the add-ons, aka extensions, that if used judiciously brought added value to the highly configurable and customizable (to your liking) Firefox browser. Remember tabs, you know, the ones IE copied from FF? It was Mozilla that brought tabbed browsing to mainstream use. I could go on, but 'nuff said there alone.

Before I switch to a new flavor of the month...

Only it's been years now for all the major players, to include Opera. You gotta get out and test drive more often.
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@Cayble

Don't they call it keeping up with the Jones's? People are like sheep...one moves and lots of the others move...and they never even researched Chrome before they made the move to Chrome. I choose what's best AFTER I do the research. I do it NOT because I want to be different, I want what will work best for me.
Everyone tracks everyone now: grocery stores, post offices, UPS, Fedex, Pharmacies, including most brick and mortar businesses and most Internet businesses...

And how do you suppose they pay for all the great things they have (or don't have as the case may be if they don't track) or offer you at their businesses? They use advertising. Those little white receipts (or your computer signature with the delivery companies and the PO) give them all sorts of information. Google, IE, and Firefox are businesses as well as all the other browsers.

BTW, I only use IE when I absolutely have to because of speed issues as well as Google Chrome. IMHO, I absolutely LOVE Firefox because it's the best browser around, but some users out there have websites that only work with IE. When and if Google Chrome speeds up a lot more, then I'll consider using it--well, maybe. But as far as I'm concerned, the less I use IE, the better.

And for those if you dissing ZDNet for their subject lines, go take some classes on how to write headlines...just think how wonderful your articles will catch people's attention. Happy Anniversary ZDNET.

Celticuser
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Chrome isn't "beating IE", even if it's more commonly used than particular versions of IE.

That's because IE *has* versions, while Google silently forces you up to the latest version of Chrome.
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Firefox 6 Problems
Xyberion1K3 25th Jan
I have tried using IE in the last year and could not stand it. I used to use Firefox predominately, but Firefox either crashed or I could not print certain things. I switched to Chrome, but did not like Google having so much of my information. I switched to Comodo Dragon (Chromium) browser which is more secure than Chrome; Dragon uses the same theme, extensions, etc. as Chrome. Dragon is my most used browser. I keep Firefox and my second browser. No IE .... no, no, no!
Google are not convicted criminals, Microsoft are.
I'll put my trust in Google thanks.

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