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Hardware 2.0

Adrian Kingsley-Hughes

Can tons of cash make Microsoft relevant in the mobile market?

By | August 27, 2010, 5:02am PDT

Microsoft has a lot riding on Windows Phone 7 series platform, and the company is willing to throw millions of dollars at the project to try to make it work.

Maybe as much as $400 million on marketing alone. That’s a massive chunk of change. Sure, it’s peanuts for a corporation like Microsoft, but combine this with the billion dollar bonfire that was called Kin. Investors much be getting a little concerned as to how much money Microsoft has bet on being able to break into the mobile market and stand up to the big boys. After all, the Kin project didn’t die, it imploded spectacularly after only two months. Just how bad does a project have to be to be terminated that quickly?

Can cash, millions of dollars of it, help Microsoft become relevant in a market already dominated by big names such as the iPhone, Android and Blackberry?

Well, cash can make a difference. $400 million on marketing would certainly get people talking about Windows Phone 7. But marketing alone can only go so far. Microsoft made valiant, but ultimately futile, attempts to convince PC buyers that Vista was a good operating system, and that failed miserably.

Cash also helps Microsoft bring developers on board. But even there, cash only goes so far. There has to be an element of forward momentum. If Windows Phone 7 doesn’t catch on fast, developers will go to the more lucrative platforms. This again is a problem for Microsoft. While Apple had the time and space to build the iPhone platform slowly (remember, there was no App Store and native apps when the iPhone was first released), Windows Phone 7 has to be feature complete, complete with apps and a flourishing development community right from day 1. If not, the platform will look lacking next to the competition.

It is possible for Microsoft to carve a successful niche for itself in the smartphone market without having to directly compete with any current players - after all, it’s a booming market. And Microsoft has been doing a few things right lately. Windows 7 is a huge hit, and Xbox, once seen as a huge cash sinkhole, is now profitable and the fastest selling console in the US. Microsoft can indeed hit home runs …

… but Kin also reminds us how it can faceplant spectacularly.

So … Windows Phone 7 … hit or miss?

[UPDATE: Microsoft-watcher Mary Jo Foley thinks that a billion dollars over the first year is far too low an estimate for how much Microsoft will spend on promoting and bringing to market.]

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Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology.

Disclosure

Adrian Kingsley-Hughes

All opinions expressed on Hardware 2.0 are those of Adrian Kingsley-Hughes. Every effort is made to ensure that the information posted is accurate. If you have any comments, queries or corrections, please contact Adrian via the email link here. Any possible conflicts of interest will be posted below. [Updated: February 23, 2010] - Adrian Kingsley-Hughes has no business relationships, affiliations, investments, or other actual/potential conflicts of interest relating to the content posted so far on this blog.

Biography

Adrian Kingsley-Hughes

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology -- whether that be by learning to program, building a PC from a pile of parts, or helping them get the most from their new MP3 player or digital camera.

Adrian has authored/co-authored technical books on a variety of topics, ranging from programming to building and maintaining PCs. His most recent books include "Build the Ultimate Custom PC", "Beginning Programming" and "The PC Doctor's Fix It Yourself Guide". He has also written training manuals that have been used by a number of Fortune 500 companies.

Adrian also runs a popular blog under the name The PC Doctor, where he covers a range of computer-related topics -- from security to repairing and upgrading.

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RE: Can tons of cash make Microsoft relevant in the mobile market?
gregnewm7 31st Aug 2010
yes MS spending tons of cash can work because there are Millions of people who want a good cell phone . over time Microsoft will get it's money back if the phone sells well. This phone has great features, good selling points. Microsoft had better start this very day to fill the Radio and Television stations with commercials so People know it exists and it's strong features so that People can consider buying it.
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The money would be better spent
Roger Ramjet 27th Aug 2010
on buying into the market - like purchasing Nokia. They could then build on Symbian - and call it Windoze Mobile 8 if they really want. Nokia is slowly (and surely) losing marketshare and needs a strategy. M$ has lost the market and needs to JUMP in somewhere.

Symbian would be a great buy for M$. They get to pursue Open Source without affecting their Windoze monopoly. Keeping Symbian separate (but equal?) to Windoze allows M$ to play in both camps - and wrap it up with "the strength of M$". This could bring back M$ with a vengeance! All of their consumer goods (which they fail to make a profit on) could be powered by Symbian - while leaving Windoze on the desktop, laptop and server side.
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agreed
banned from zdnet Updated - 27th Aug 2010
@Roger Ramjet
i agree. they should buy a hardware maker. even htc would do. the money is in the hardware. even if microsoft would somehow manage to have a smartphone market share of 20% within the next few years (very unlikely because of their business model; selling licenses when android is free), on an estimated $10 a pop that would make them a measly 500 million a year in revenue. substract r&d and marketing and they won't break even for a long time. (for reference apple just made 1.5 bn in PROFITS on the iphone in the last QUARTER alone).
They could conceivably buy blackberry. I think that Nokia is way too big for even MS to buy though.
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Are you expecting the market not to grow?
Johnny Vegas 27th Aug 2010
20% is very doable for them in the 3-5 year time frame, by then they should be well ahead of iphone and android. while i'd like to see them make their own phone hw there's no need. their business model is just fine, they may even stop charging for it. remember this is all about mobile search revenue, not os licensing revenue. btw in regards to htc ms already makes royalties on every android handset htc sells just licensing the ms ip that android copied.
Where is MS now?
Xbox, mice, keyboards, webcams, etc are all profiable money makers for ms. they will take much of symbians share with wp, they dont need to waste money buying it...
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money makers?
banned from zdnet 27th Aug 2010
@Johnny Vegas
it depends how you want to look at it. their entertainment & devices division (xbox, zune, mice, keyboards, webcams) broke even in 2008 and since then is posting a moderate profit (108 million in fy 2009 and 679 in fy 2010). over the last decade this division lost however around 8 bn. so even if they would manage to stay in the black from now on, they will need another 15 years or so to recoup their investment. after all, this whole consumer endavour is a money shredding nightmare for msft shareholders.

same goes for their online business. hold your breath: search and online services lost a combined 10 (!) bn over the last decade. you say their business model is not selling licenses but selling mobile ads? huh? they are not even in this business. they have no mobile ads business. so what is it?

but that's ok for me. may monkey boy stay at the helm of the evil empire for as long as it takes. if he wants to burn a few more billions of msft shareholders money, so be it. i am all for it. go, monkey boy.
Again, AKH gets it all wrong only because its Microsoft. Every company needs an advertising budget, and given the previews and early perceptions of WP7 its going to be quite a hit. So this $400mil that you speak of may pay off quite largely for Microsoft.

One of the things you failed to understand in your blind hatred of Microsoft is that the Kin wasn't a failure because of Microsoft, it was a failure because of Verizon. Verizon wanted to charge a full data plan for the phone and that made it essential DOA. Otherwise the phone itself was great, excellent UI, had social features, the Kin Spot was talked about and determined a good feature. Good thing for Microsoft that the Kin wasn't a total loss because of Verizon's failures, they now have a basis for which WP7 was formed. So you can think of the Kin as an investment in R&D at Microsoft.

And just to make yourself look even more foolish, you decided to throw in a Microsoft Vista comparison in there as well. Vista and mobile are two completely different categories. And to bring you up to speed, Microsoft Vista was anything but a failure. It was a new design in the Microsoft Windows system. It worked perfect for a lot of people and was quite the seller. Microsoft made their money back on it. The only people who had a problem with Microsoft Vista were...... tech bloggers, but since they are bloggers their opinions don't really count. If you want more proof of just how good Vista really was and that it was strictly blogger hate of Microsoft then see the Mojave experiment.
@Loverock Davidson I'm sorry, but the statement that "the only people who had a problem with Microsoft Vista were...... tech bloggers" is completely unsupportable. I know many very competent IT admins who are having LOTS of issues keeping Vista running smoothly on the same hardware that ran XP just fine. Sure, my evidence is anecdotal, but I don't think you can support your assertion at all.
@bmgoodman
Sorry, but its a true statement. It was only tech bloggers that bashed Vista, which in turn lead to your IT admins thinking they had Vista problems. It was kind of mob mentality, when one thought he had a problem so did the rest of them. Mojave experiment proved otherwise and that is support of my assertion.
@bmgoodman The Mojave Experiment was really just to prove the the interface redesign was not so horrible. I'll willing to stipulate that the interface itself was not so problematic, considering how Win 7 makes few modifications to the UI. But I'm talking about the SUPPORTABILITY of Vista over time. I'm *still* supporting Vista at work, and I tell you I hate it compared to XP. And I know others in different companies who feel the same way. I did NOT need to read about it. I'm LIVING it.
@bmgoodman

may be a supportability issue in a small minority of companies but the subject of discussion here regarding vista is its success or failure. your issues not withstanding, vista has still been a huge success for ms. measure by sales and revenue, not tech blogs, annecdotes, or the limited scope of your personal experience.
Microsoft's problems in Mobile, and given the spectacular Kin failure.
@DonnieBoy
Failure in mobile? WinMobile was a hot platform back in the day. Kin was failed by Verizon, not Microsoft. Sounds like you are blaming the wrong company here.
money maker and the best selling windows prior to windows 7. you reloaded your pants early today pantload, whats the matter, did your mom walking around upstairs in the kitchen wake you up?
@Loverock Davidson
For those of us who had the job of providing OEM Tech Support for Vista, it was, without a doubt, the worst O/S MS had released since ME. Computers which had been speedy with XP, were suddenly slower than molases. Try telling a gamer he needs to upgrade when he has the latest and greatest and see what response you get.

With Service Pack 1, Vista became usable.

But just because it was the worst o/s MS had released since ME, doesn't mean that MS didn't sell a lot of them. Where I was working at the time, it was Windows Vista as the only purchase option and the most common call we got was "Where can I find XP drivers for this machine? I'm downgrading it to XP."
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nope!
Linux Geek 27th Aug 2010
M$ lost on proprietary front to apple and to OSS front to Android. You can't define a third front.
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Lost? HAHAHA. The competition has just barely begun. We're at the stage where the iphone is the TRS80 of mobile computing. Theres still a couple decades more to play out before anyone will be able to make any claims as to won/lost
millions in marketing might not help. Even spending a billion on Kin did not make it a success.
@DonnieBoy

As loverdock said,verizon killed the kin project. For once in your lives say something good about this company. Quit this Google and Apple kool-aid.
Be neutral man...
scuttle a billion dollar project?? Is MS really THAT stupid???????????????????????????????
the mindshare right now. WP7 is the hot app market that app devs are investing in. has been for the last 4-6 months in case your heads been buried in the sand...
The failed music player OS is interesting, and MS does have hundreds of millions to PAY to get applications developed, and to spend on advertising. But, what has MS done in the last 5 years in mobile????
The reason I will not buy a Ms Mobile phone is track record!

Let say it a GREAT phone, they will move on to the next thing and it will die a slow death! It used to be MS and BB. Buth the MS Mobile were so buggy! so NO THANKS

I shall not buy.
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Kind of like the iPhone?
Cylon Centurion 27th Aug 2010
@matt@...

Let say it a GREAT phone, they will move on to the next thing and it will die a slow death!

You mean how Apple releases a new iPhone each year? The thing is, that is how technology works, you buy, but at the same time the toy you just bought quickly grows outdated. There will always be something better.
If they really wanted to show some hair, they should offer a trade-in program. Bring in your Droid or I-phone and swap it out (maybe for say, $50.00) for a new Windows Phone 7.
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Wow, another anti-Microsoft article by Adrian
illegaloperation 27th Aug 2010
Does Adrian ever have anything positive to say about Microsoft? Ever?
Even hundreds of millions might not be enough to gain any significan market share.
either buy a hardware maker, or support the ones that make for them now. If that doesn't change (the lack of support) then they will continue to fall.
yes MS spending tons of cash can work because there are Millions of people who want a good cell phone . over time Microsoft will get it's money back if the phone sells well. This phone has great features, good selling points. Microsoft had better start this very day to fill the Radio and Television stations with commercials so People know it exists and it's strong features so that People can consider buying it.

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