ie8 fix
madison

Hardware 2.0

Adrian Kingsley-Hughes

Does Microsoft need to rethink its Windows upgrade pricing?

By | June 15, 2011, 4:02pm PDT

Summary: Apple’s next OS - Mac OS X 10.7 ‘Lion’ will retail for $29.99. That’s cheap, but when you consider that you can install this on up to five different authorized systems, that brings the price of the OS down to $6. Compare this to an upgrade copy of Windows 7 Home Premium, which will set you back over $100.

Apple’s next OS - Mac OS X 10.7 ‘Lion’ will retail for $29.99. That’s cheap, but when you consider that you can install this on up to five different authorized systems, that brings the price of the OS down to $6. Compare this to an upgrade copy of Windows 7 Home Premium, which will set you back over $100.

Does Microsoft need to rethink its Windows upgrade pricing?

I think it does.

OK, first off, before all of you feel the need to point out to me that Apple is a company that sells a ‘product’ while Microsoft is in the software business, I’m already aware of that. However, bear in mind that most of Microsoft’s Windows revenue comes from sales of licenses to OEMs and businesses. Revenue from the sale of upgrades is a mere drop in the ocean. In many ways Microsoft makes its money from selling products much in the same way Apple does, except that Microsoft has a broader distribution base and gets the OEMs to do much of the hard sell.

Here’s the way I see it. There’s absolutely no reason whatsoever for Microsoft to still be charging over $100 for a retail upgrade. Even if you seek out an OEM version of Windows 7 Home premium (one that you can only install and activate on a single system, and where you don’t get any support) still costs over $80.

I know that Microsoft does offer family packs and steep discounts at times, but these are occasional and usually only used early on to bolster sales numbers in order to generate impressive numbers for press releases. This helps people who are quick enough to bag the deal, but leaves everyone out out in the cold.

In a world where there are free Linux distros and $30 Mac OS X installers that are good for up to five systems, the fact that Microsoft is still asking regular home users in the region of $100 for a single license of Windows 7 not only seems like a archaic, it’s also penalizing people who want to keep their old PC hardware but keep their OS up to date.

Poll

Does Microsoft need to rethink its Windows upgrade pricing?

Microsoft should learn a few lessons from Apple. For example:

  • Cut upgrade prices aggressively. Realize the value of getting more people onto the latest platform.
  • Cutting out the middle-man and offering cheap Windows upgrades as direct downloads. Make the download process as easy as possible.
  • Offering multi-install upgrades for home users with multiple systems. $100 x multiple PCs soon becomes crazy-expensive for the home user.
  • Make discount upgrade packs permanent. Why rush people with ‘act, don’t think’ deals.
Come on Microsoft, you’ve been slapped across the face by Apple’s gauntlet, it’s time to step up and respond.

Kick off your day with ZDNet's daily e-mail newsletter. It's the freshest tech news and opinion, served hot. Get it.

Topics

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology.

Disclosure

Adrian Kingsley-Hughes

All opinions expressed on Hardware 2.0 are those of Adrian Kingsley-Hughes. Every effort is made to ensure that the information posted is accurate. If you have any comments, queries or corrections, please contact Adrian via the email link here. Any possible conflicts of interest will be posted below. [Updated: February 23, 2010] - Adrian Kingsley-Hughes has no business relationships, affiliations, investments, or other actual/potential conflicts of interest relating to the content posted so far on this blog.

Biography

Adrian Kingsley-Hughes

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology -- whether that be by learning to program, building a PC from a pile of parts, or helping them get the most from their new MP3 player or digital camera.

Adrian has authored/co-authored technical books on a variety of topics, ranging from programming to building and maintaining PCs. His most recent books include "Build the Ultimate Custom PC", "Beginning Programming" and "The PC Doctor's Fix It Yourself Guide". He has also written training manuals that have been used by a number of Fortune 500 companies.

Adrian also runs a popular blog under the name The PC Doctor, where he covers a range of computer-related topics -- from security to repairing and upgrading.

150
Comments

Join the conversation!

Just In

RE: Ok can we just PLEASE STOP!
Sinbad713 22nd Jul
@Joe_Raby
You are absolutely wrong!

I build all my own computers, so I called Microsoft and asked them whether it was legal and legitimate for me to buy and install the OEM version of, at the time, Windows XP Pro. They said YES it was legal, legit, etc.! Comparing my computers to the closest equivalent that I can find on the internet, my computers would sell for around $4k-$6k each, but I generally spend less than $2k on the parts and software. The rest of the value comes from my time and expertise in putting them together properly and installing the software for ultimate speed and performance. The only reason I don't have a contract direct with Microsoft is that I do not build enough of these systems per year to justify the expense. I only build systems for close family members.

IF you build your own computer, then it is absolutely legal for you to buy and install an OEM copy of any version of Windows available. If you do NOT build your own computer, but you upgrade a computer you bought, it may be a gray area, but you can probably buy and install an OEM version of Windows on it. You can even get support from Microsoft because YOU are the OEM!

Also, Joe, I suggest you read that license agreement again, if you ever have. I have and I didn't see anything about it being illegal for a private individual to buy an OEM System Builder Pack and use it for their own use AS LONG AS that individual DOES install at least ONE piece of hardware in the computer they load it on. So, install a new hard drive, increase your memory, install a new graphics card or do something similar and you are unlikely to get any hassle from Microsoft, but if you build the entire computer from parts you buy elsewhere, you are doing exactly what any other OEM does and that makes YOU the OEM, so it makes it legal!
Could that be the point, so that MS doesn't have to support said hardware? Although it would depend on what kind of hardware you're talking about, and how many years it takes to be classified as "old".

From my own personal perspective, MS is welcome to "retire" wireless 802.11b hardware. But I still have several pre-SATA / AGP PCs in useful roles, and I suspect other people do too.
@Zogg
Probably not, because one thing that was hammered in the Windows 8 demos was that the hardware requirmentes are the same or less than those of Windows 7. If they keep that promise, Windows 8 should run as good as or better than Windows 7 in older hardware.
All the more reason for a much lower upgrade price.
@CarlitosLx
the specs for win xp where very low compared to what really required after downloading 3 service packs and a load of patches (when it came out a pc with 512 ram was high end, now there is no way xp will run well with only one gb). the specs are low 'now', wait till it starts downloading patches..
0 Votes
+ -
@Zogg
Then it's obvious that those are mission critical boxes, which means you shouldn't be touching them or connecting them to general purpose networks anyway, which inturn makes upgrading to a newer OS very nonsense.
@cym104
"Then it's obvious that those are mission critical boxes..."

No, they're just far too useful to throw away. And of course they're connected to networks. They couldn't possibly be useful (to me) if they weren't.
0 Votes
+ -
Message has been deleted.
BrentRBrian Updated - 16th Jun
@BrentRBrian
It might be perfect for you, Brent, but it certainly is NOT for me, or the vast majority of Windows users. If you want to push Linux, go somewhere else.
@BrentRBrian But it's NOT perfect... I have my desktop set up to dual boot Windows 7 and Ubuntu Linux and I've booted to Linux maybe twice since I installed it... I play games on the PC and use iTunes to sync my iPhone so for me Linux is just something to putter around with in my increasingly rare spare time.
@Zogg - Years for old, By Microsoft Time 6 months is old. They price themselves so high in a market place that has Free OS (yes Linux) and MAC beating them in the handheld and mobile area they are going to have to make some serious decisions about their future, pricing is just one of those areas.
0 Votes
+ -
When you're a monopoly...
ScorpioBlue 16th Jun
...you don't have to worry about things like price. You get to set your own price because people have to come to you. In most cases, they don't have any choice.

Hence the "tax".
@ScorpioBlue ... Which Chrome is also trying to copy. They want to lock people in the same way MS has done. Learning from history? What's that, another fairy tale? NO! It's NOT!
@tom@...
What does Chrome got to do with this? And who says I use it?
@Zogg
There seems to be a distinct advantage to MS to have as mans users on the same, current, OS as possible to make support easier. If a Vista system user could upgrade to Win7 at $20 a system, how many Vista users would there be in a year? Most of the systems that are running WinXP could easily manage Win7 Basic.
@rphunter42 ... I own a win 7; XP Pro runs circles around it and is actually faster!
@tom That's funny, I have had the exact opposite experience.
  • Flagged
@Zogg. Or penalising people with 'any' PC hardware now that Lion Server is just an extra $50 !
Call me when Apple removes the EULA from installing OSX on any machine!!
@jatbains
I am sure that if you are willing to pay $1299.99 for a sinle user license, Apple would be more than happy to allow you to install it on any generic POS box you like.
@jatbains Apple doesn't care what system you install OS X on, they only care about selling those systems. If this were true the Hackintosh (OSX86) community would have been crushed by the legal team at Apple and would not have flourished over the past 6 years. And TBH, setting up your system for OSX is a hell of a lot easier than Linux!
@Bansaku

And TBH, setting up your system for OSX is a hell of a lot easier than Linux!

Really? I had no idea pushing the button to open a CD drive was beyond the capabilities of OSX users.
@Bansaku

Hackintoshs don't run on systems sold by Apple. Apple's legal team has put every effort into stopping Jailbreaking, how successful has that been?

Setting up your system to run Linux is orders of magnitude easier than creating a stable hackintosh box.
Windows 7 Ultimate is the equivalent to OSX, not Windows 7 HP. OSX is a full package, not a cut-down version like HP.

W7HP may be sufficient for most users, but that is not the point. OSX is a full package and so it should be compared to a full W7 package - that being W7 Ultimate.

I don't know what your upgrade prices for W7U are like in USA, but in Australia, those are ridiculous. Upgrade prices range from AUD$150 for HP through to AUD$343 for Ultimate (at retailers) - and that is for a single computer, not five as with OSX.

So, it is AUD$343 for a W7U upgrade for one computer or AUD$33 for an OSX upgrade for up to 5 computers.

EDIT
An additional point that I forgot is that AUD$33 is the current, new release price for OSX. When W7 was released, it was more than AUD$100 more expensive ie W7U was more like AUD$450 when first released (at retailers).
0 Votes
+ -
It's taken a while, but finally the MS pricing emperor has been outed.

Price drops for windows or office will see the end of MS revenue growth. Fun time:-)
0 Votes
+ -
OSX Server on what hardware?
dazzlingd 15th Jun
@Richard Flude Let me know when you can install OSX Server on an Enterprise grade box, not a Mac Mini or Mac Pro Tower.
e.g. rack mountable or blade, dual PSUs, dual NICs, hot swappable 10K RPM drives, quad processor etc. Or when you can virtualize 16 OSX VMs onto a single box.

It says a lot that the new Apple Data Center has to use HP Server hardware.
then again neither is windows;-)

Using HP hardware for a data centre is sensible, I'd have gone with IBM. For OS it would of course be *nix built for the enterprise (RHEL, Solaris, AIX, etc).
0 Votes
+ -
@Richard Flude So no need for MS to lower prices. You'll have to wait awhile for your party.
@Dazzlingd Actually, you can, and many do. Just don't expect support from Apple. Then again, if you are capable of installing OS X on a blade server, you don't need Apple's help. :P
@Richard Flude
"then again neither is windows;-)"

Many millions of companies disagree. Exchange and sharepoint have huge growth curves.


@Bansaku
"Actually, you can, and many do. Just don't expect support from Apple. Then again, if you are capable of installing OS X on a blade server, you don't need Apple's help"

I call total BS. Can you point to one single example of a production blade running OS X server? Not anecdotes, actual examples.

I bet you 100 billion Internet bucks that there's only several dozen blades worldwide that have ever run OS X server, and not a single one is or ever was in production.

The idea is just ridiculous, you've got Apple lawyers above the actual law, you seem to think "support" is something you get from a phone call, and you're claiming companies are violating their licenses. For what gain again?
@ptorning I think Windows ought to just come in one single version; not be feature-split into various packages. I've seen people pirate Win7 Ultimate just to be able to change their desktop background.
@Imrhien

What? It is Windows having different version levels with different features and capabilities that makes is a more usable product especially in the Enterprise world.

There are some features that are only needed for certain tasks or situations so I, for one, like that I can choose the level that suits the needs best. What you are asking is like telling a car manufacturer or a computer, TV, or many other product makers to make only 1 product for everybody.

What you have to keep in mind is that Microsoft's customer base is very different than that of Apple. Apple is primarily a consumer product offering consumer computers and gadgets. While some may overlap into enterprise it is mainly small business or specialized needs. Microsoft caters to both consumer and enterprise and everything in between and beyond. That offers more flexibility and needs more options.

As far as your pirating Win7 Ultimate to change a destktop background I have no idea what that is supposed to mean.
@Imrhien I've seen people pirate Win7 Ultimate just to be able to change their desktop background.

Either that's the excuse they gave, they might have Windows 7 Starter Edition, or you are lying. I have Windows 7 HP on my laptop and desktop and I have no issues with any sort of customization... nor does anyone else I've ever heard of. Changing desktop backgrounds is a feature all of the versions have across the board.
@bobiroc All the features of Windows 7 are already included in every installation anyway. Which features you actually get access to is a matter of which license you buy. So it would be no great trick to change to a model of "Pay one price and choose which version you want at the time of installation."

Also, I'm guessing that Imrhien is talking about someone who was stuck with Windows 7 Starter, which does not include the functionality to change the desktop background. I suppose I can see the logic (if you feel you have to pirate another version to get that feature, you might just as well go with Ultimate,) but given that third-party programs are available which provide that utility, that seems a bit extreme to me.
@Imrhien Like me! :P
Actually, it's more like using the W7 HB disc with a loader to unlock W7U64.
OS X 10.7 is not near the os change that windows 8 will be! You have an OS that was built from the ground up and not like OS X 10.7 where it is just some updates to the old OS! So no they should not let all the hard work from so many people go for $30. You know windows 8 was a much bigger task than OS X 10.7!
@imsimsj
"OS X 10.7 is not near the os change that windows 8 will be!"

I accept your point, but does that really justify the "massive" cost of W7 (and most likely W8, too)?

In Australia, W7 Ultimate is 11 times the price of OSX for one computer, but, given that OSX can be installed on up to 5 computers, that makes W7 more like 55 times the price of OSX.
@ptorning So I can install it on "any" 5 computers happy
@ptorning

My post is VERY clear . . . it says, "on up to". It does not say anything about "any 5 computers".
@ptorning
The cost difference is reflected in the fact that Windows 7 will run on a wide variety of hardware platforms where as, OSx will only run on a small range of systems custom built for it's requirements. More code = more cost of development (oh yes, debugging too)
@Jaytmoon Actually, OS X can be installed on a system as dated as a P4 with AGP graphics. With ease too. I have installed OS X 10.6.X Snow Leopard on a AMD64 DDR with AGP system. It ran fast, and stable with no issues with GFX acceleration, sleep, or sound.

Come on people, stop being ignorant, and I will stop boasting the Hackintosh community!
@Bansaku

Buying OS X to install on a hackintosh is not legal. You may as well pirate it, or windows for that matter if you're not interested in following the law.
@imsimsj Actually the update between 10.6 and 10.7 is significant, very much akin to Win7 from Vista.
@IAmMarty I am not as familiar with the Mac OS as with Windows. My experience with Vista and Win7 has convinced me that Win7 is a significant step up, so the upgrade to 10.7 could be a real boost to a user experience.
@imsimsj
So you?re saying that NT 6.2 is going to be a rewrite of NT 6.1? That by definition is a service pack. Windows 8 will not be a whole new OS, just a few GUI changes and a few baked in programs. But if you believe it will be a ground up rebuild, then I honestly have some prime land in Florida to sell you.
@Rick_K

If your claim is that .x+1 denotes by definition a service pack, then 10.7 is the 7th service pack Apple has charged for, correct?
@rtk
I am using the Windows fanboy definition of a service pack. They claim that if the name changes aft a point (OSX 10.x) then it is a service pack. If the company changes the name then it is not a service pack even though it is still a point release. So there is in fact a double standard, one for Apple and a separate one for Microsoft. These fanboy claim that NT 6.0 to NT 6.1 is a New OS, while 10.6 (Snow Leopard) to 10.7 (Lion) is just a service pack.
@Rick_K

The lines are blurred for sure, on all sides. major.minor.revision schemes have been abused.
@imsimsj

Bull.
Please post a SINGLE piece of data to support ANY of these erroneous points.
Hint: Win 8 was NOT rewritten "from the ground up". It is based on the same NT kernel platform that MS has used for YEARS.
@DeusXMachina

It's not "the same" NT kernel, but it's not a "from the ground up" rewrite either of course.
@rtk

Yes, it is.
@DeusXMachina

Except of course that it isn't. The version numbers aren't just for show.
0 Votes
+ -
RE: Ok can we just PLEASE STOP!
Sinbad713 22nd Jul
@Joe_Raby
You are absolutely wrong!

I build all my own computers, so I called Microsoft and asked them whether it was legal and legitimate for me to buy and install the OEM version of, at the time, Windows XP Pro. They said YES it was legal, legit, etc.! Comparing my computers to the closest equivalent that I can find on the internet, my computers would sell for around $4k-$6k each, but I generally spend less than $2k on the parts and software. The rest of the value comes from my time and expertise in putting them together properly and installing the software for ultimate speed and performance. The only reason I don't have a contract direct with Microsoft is that I do not build enough of these systems per year to justify the expense. I only build systems for close family members.

IF you build your own computer, then it is absolutely legal for you to buy and install an OEM copy of any version of Windows available. If you do NOT build your own computer, but you upgrade a computer you bought, it may be a gray area, but you can probably buy and install an OEM version of Windows on it. You can even get support from Microsoft because YOU are the OEM!

Also, Joe, I suggest you read that license agreement again, if you ever have. I have and I didn't see anything about it being illegal for a private individual to buy an OEM System Builder Pack and use it for their own use AS LONG AS that individual DOES install at least ONE piece of hardware in the computer they load it on. So, install a new hard drive, increase your memory, install a new graphics card or do something similar and you are unlikely to get any hassle from Microsoft, but if you build the entire computer from parts you buy elsewhere, you are doing exactly what any other OEM does and that makes YOU the OEM, so it makes it legal!

Join the conversation!

Formatting +
BB Codes - Note: HTML is not supported in forums
  • [b] Bold [/b]
  • [i] Italic [/i]
  • [u] Underline [/u]
  • [s] Strikethrough [/s]
  • [q] "Quote" [/q]
  • [ol][*] 1. Ordered List [/ol]
  • [ul][*] · Unordered List [/ul]
  • [pre] Preformat [/pre]
  • [quote] "Blockquote" [/quote]
ie8 fix
Click Here
ie8 fix

The best of ZDNet, delivered

ZDNet Newsletters

Get the best of ZDNet delivered straight to your inbox

Facebook Activity

White Papers, Webcasts, & Resources
ie8 fix
ie8 fix