Field Report: Reported Windows 7 reliability fix problems

Field Report: Reported Windows 7 reliability fix problems

Summary: I noticed that my ZDNet blogging colleague Mary-Jo Foley has covered the reports that Microsoft's new reliability patch for Windows 7 might be causing some users to experience problems. I just want to add some field notes to this issue.

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I noticed that my ZDNet blogging colleague Mary-Jo Foley has covered the reports that Microsoft's new reliability patch for Windows 7 might be causing some users to experience problems. I just want to add some field notes to this issue.

  • I've heard from around a dozen readers who claim that there is some link between KB977074 and startup/shutdown issues in Windows 7.
  • The issues reported seem vague and unspecific.
  • While some affected users claim that uninstalling KB977074 helps, others say it does not.
  • Alleged symptoms range from BSoD and long delays at startup, and slow shutdowns.
  • No contacts in OEM supply chain are reporting complaints from users.
  • Issue does not seem to be widespread. In fact, this issue might have little/nothing to do with the update in question, especially since uninstalling the update has no effect for some who claim to be affected.
  • All systems here, along with all systems I scope out regularly, have no problems with this update.

Anyone out there with more to share?

Topics: Operating Systems, Microsoft, Software, Windows

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15 comments
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  • Trying to make it stick

    Throwing mud and trying to make it stick. Even if it will not,
    at least MS will look a little dirty.

    These battery accusations, stability accusations, chkdsk.exe,
    memory leak accusations, DRM accusations etc. are nothing more
    than mob mentality by Microsoft detractors.

    Cynic bloggers (and talkbackers) with hidden agendas are
    ceasing on what is individual hardware/driver issues and
    creating FUD around them. MS will NEVER be able to refute
    them, because the mob leaders will always just come back and
    say "of course they deny the issues - what did you expect?".

    Good scientific practice calls for a theory to have a way to
    refute it, like "if this theory is NOT true then we should
    see it through this experiment".

    That is where e.g. religion fails. Sure we find 65 million
    old fossils and the Earth is only 6000 years old. But that
    is because our deity decided to make those fossils <i>look</i>
    like they were 65 million years old.

    These accusations fail in the same way. Pick a bunch of
    similar issues off a forum and create a theory. How can we
    ever know that it is NOT caused by Windows? We can't. How
    can we know exactly how widespread it is? We can't - only
    Microsoft may know those numbers, and whatever they say is
    outright dismissed. As part of the strategy.

    What we *do* know is that some bloggers have it in for
    Microsoft. The Windows 7 success is a thorn in their eyes.
    This follows an all too familiar pattern.

    Desperation with the Microsoft haters. That's what fuels
    this. The Microsoft hate disease as Linus Torvalds calls it.
    honeymonster
    • What good does it do though?

      Most - if any - of these reports never make it out to the mainstream press. The public more than likely hasn't heard of these issues. Just a bunch of geeks fighting with other geeks.

      Last time something got onto CNN was the other update that supposedly caused problems, even then it was a third party company jumping to conclusions without proper testing.

      Computers are complex things. There is no such thing as a perfect box. None. They will have their problems regardless of what OS or brand you are using. To say otherwise is nonsensical.
      The one and only, Cylon Centurion
    • Excellent Post!

      Couldn't have said it better. Its like people are purposely trying to make Microsoft go down, you know the same people that keep bragging about competition but yet they want it eliminated.
      Loverock Davidson
    • So how much...

      did M$ pay you to spew that little diatribe this week?

      Hmmm? ;)
      Wintel_BSOD
  • Same here

    4 PCs patched. Not a single problem - all 4 are running as expected. (3 laptops and 1 desktop)
    The one and only, Cylon Centurion
  • Problem not seen on Dell Optiplex 960's

    I've installed the hotfix on two Optiplex 960's that have been upgraded to Seven (from Vista, through the Dell offer). No problems seen. My personal machine (white-box, 3-year old MSI mobo) gets every hotfix and no problems seen either.

    I have to consider this isolated. I still have several Opti's to upgrade to Seven and I am not altering my plans.
    dmoisan
  • 3 desktops, 2 laptops, no problems (nt)

    Desktop various whitebox, one age-old Shuttle PC running
    solid.

    Laptops are acer + dell. Rock solid
    honeymonster
    • So are the supports

      ...holding up my bridge.

      It's for sale, btw... Good bargain... :)

      [i]Laptops are acer + dell. Rock solid[/i]
      Wintel_BSOD
  • RE: Field Report: Reported Windows 7 reliability fix problems

    I concur, probably FUD. A Microsoft innovation.
    Tsingi
  • suspect issue is interaction with other software

    I've been in a position where it seems my machine is the only one revolting following a MS patch. My suspicion is the patch is negatively interacting with an installed application or combination of applications. At greatest suspect are those applications that plant themselves deeply in the OS - namely anti-malware suites and multimedia suites.

    Fortunately, I'm not experiencing those issues right now.
    Jim Johnson
  • RE: Field Report: Reported Windows 7 reliability fix problems

    I have experienced the sudden shutdown (no BSOD) and restart on my new Windows 7 machine. It happens when I visit a particular part of the Creative web site that has a diagram of the X-Fi Platinum sound card. I reinstalled the OS and visited the web site - no problem. Then, as I added the updates, the problem reappeared. The web site does not appear to have any suspect java, shockwave or flash scripts. It's just a diagram.
    mvargon
    • Is the diagram ...

      A JPEG image, by chance? And, does the problem appear with the patched OS without ant-malware or additional media apps?
      medezark1
  • RE: Field Report: Reported Windows 7 reliability fix problems

    I think that I will never encounter you and Foley at a Mensa meeting.
    Bearcat_z
    • How 'bout a litte common civility...

      Get down off your soapbox (i mean jerk box). Do you write a better blog? Post the link. Prove it.

      What? No blog...
      verrick
  • RE: Field Report: Reported Windows 7 reliability fix problems

    Im a miticulious person.
    Dont let the meat touch the potatoes.
    The square must be square.
    Ive used every ops since MS Dos.
    Im very happy with 7.Instead of bashing MS
    these people should go after the buggy
    softwear people.
    Why does everyone go after microsoft and yet
    buggy software is excepted as the norm!
    You cant please everyone.
    BNunn
    zolo814