Microsoft resumes WP7 update for Samsung handsets, but some users still having problems

Microsoft resumes WP7 update for Samsung handsets, but some users still having problems

Summary: Microsoft has re-released its Windows Phone 7 update for Samsung handsets following an issue which caused handsets to be bricked. However, some users are reporting that they are still having problems installing the update.

SHARE:

Microsoft has re-released its Windows Phone 7 update for Samsung handsets following an issue which caused handsets to be bricked. However, some users are reporting that they are still having problems installing the update.

Microsoft issued a short statement yesterday announcing plans to begin re-distributing the update to Samsung handsets:

Starting today, we plan to resume rolling out the February update to Samsung phones. Meanwhile, we're continuing to dispatch the update to other Windows Phone models. As has been the case, the software patch is being sent out on a rolling schedule. You'll see a message on your phone when it's available.

During the past week the engineering team has pinpointed and fixed problems that were preventing a small percentage of Windows Phones from installing the February software patch. We apologize again for the delay and continue looking for ways to improve the update process.

However, some users are still complaining that the patch won't install on their handsets. Here is a small selection of comments from the WMPowerusers:

"This update failed for me. I get error 800705B4. Fortunately the phone is fine."

"I also got error 800705B4. Samsung Focus"

"didn't work for me either got code 800705B4, i tried it twice bloody crap"

"Not working here either. Got code 800705B4 as well. Then tried again, and no dice.... different code "C100..." something. jeez. Samsung Focus on Rogers in Toronto."

"Had the 800705B4 error code. Reboot the phone. Clear up 50 GB of hard disk space. Cleared up and had more than 5GB on the phone. Tried on my PC via Zune, Tried on my Mac via the connector. What in the world is Microsoft doing? Telstra here in AU."

At least this update doesn't seem to be bricking handsets.

There are lot more unhappy owners over on Microsoft's support forum too.

Here is the full text of the error:

"The timer ran out on what we were trying to do" ERROR CODE 800705B4

[UPDATE: According to the @WinPhoneSupport Twitter account, Microsoft is aware of these issues and is investigateing the issue ... again.]

Topics: Microsoft, Mobility, Operating Systems, Software, Windows

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Talkback

20 comments
Log in or register to join the discussion
  • So Microsoft fails, yet again

    Windows Phone 7 is becoming a complete farce.

    Microsoft didn't test the update the first time 'round. Now they haven't tested it second time 'round, 'cause it's still not working on thousands of handsets.

    This is shear incompetence.
    Vbitrate
    • RE: Microsoft resumes WP7 update for Samsung handsets, but some users still having problems

      @zndac
      Since you don't use any of Microsoft product, your comment doesn't hold good.
      Ram U
  • RE: Microsoft resumes WP7 update for Samsung handsets, but some users still having problems

    Microsoft is doing all it can with WP7 and getting the updates out. Unfortunately Samsung is not doing enough to get this resolved. The issue is still with Samsung and they need to step up and take responsibility. Good thing for the users that their phones are still usable otherwise Samsung would have one heck of a problem on their hands.
    Loverock Davidson
    • What an apologist!

      @Loverock Davidson
      Are you trying to tell us that Microsoft can't get their hands on Samsung phones and actually test this update before it goes out?!?! Come on! Any other company and you would be (and have a long track record of) slamming them over and over in post after post about their incompetence. Supposedly one of the benefits of Microsoft products is that they can be installed on such a wide variety of hardware. If that is a feature then it better darn well be tested on that same wide variety of hardware.

      Yes, Samsung is undoubtedly somewhat at fault here. The problem does seem limited to their devices. Given that, though, when Microsoft says "Great news it will work on Samsung phones!" it better damn well work on Samsung phones!

      You really are making a joke of yourself, you know that?
      use_what_works_4_U
      • Not so fast... Loverock is on to something here...

        @macadam Then WHY is this not an issue with any other manufacturer's WP7 handsets? The answer is that this IS more of a Samsung issue.
        athynz
  • RE: Microsoft resumes WP7 update for Samsung handsets, but some users still having problems

    This is a Samsung issue that affects only few model. My Samsung Focus did update correctly when the update was first released.
    This is the price Microsoft has to pay for choosing not to control the hardware platform.
    TheCyberKnight
    • Well said

      @TheCyberKnight
      I hope that your success continues.
      use_what_works_4_U
  • RE: Microsoft resumes WP7 update for Samsung handsets, but some users still having problems

    I will be avoiding Samsung phones from now on...
    The one and only, Cylon Centurion
  • RE: Microsoft resumes WP7 update for Samsung handsets, but some users still having problems

    I guess these poor users will have to wait a little longer? Maybe the third time it?s released it will finally work?
    Rick_K
    • RE: Microsoft resumes WP7 update for Samsung handsets, but some users still having problems

      @Rick_K
      I am also waiting for the update for my two focuses and I am not sure whether this update work or not because the issue of the firmware from Samsung is still toasted. There two older firmwares and the phones that have issues are those who have those. I agree Microsoft should work with Samsung and make sure every phone gets firmware update before updating the phone and Microsoft should control the phone hardware.
      Ram U
    • Use original usb cable and no usb hub

      Several people have issues when they have used a USB cable or USB hub that was not original with the phone.
      IT is advisable to use the original usb cable and try a different usb port (possibly try on a diffent computer).

      The software might be a bit strict and have issues with some usb drivers.
      IE11
  • RE: Microsoft resumes WP7 update for Samsung handsets, but some users still having problems

    Has anybody heard if the update has been pushed to the HD7 on T-Mobile? All I've heard about is Samsung.
    black_bart
    • RE: Microsoft resumes WP7 update for Samsung handsets, but some users still having problems

      @black_bart
      Actually HTC phones and LG phones are good. Only issue is with few Samsung Omnia 7 and few Samsung Focus. Those two phones came with 3 types of firmware. And unfortunately all those 3 firmware burnt phones were made in short period gaps. I have no clue why Samsung never issued a notice to users about the firmware upgrade
      Ram U
      • RE: Microsoft resumes WP7 update for Samsung handsets, but some users still having problems

        @Rama.NET There is no firmware update available for the Focus. I really wish Samsung would make current firmware available on their site.
        Stephen570
      • RE: Microsoft resumes WP7 update for Samsung handsets, but some users still having problems

        @Rama.NET Thx for the info
        black_bart
  • Seemed okay on Samsung Omnia 7

    I held off the last update after hearing of the problems, especially after finding I had one of the affected ROM versions. This one installed okay, within the stated 20 minutes, no errors.
    SJLyons50
  • RE: Microsoft resumes WP7 update for Samsung handsets, but some users still having problems

    Got a new samsung omnia with w7 what a crock... after 2 weeks
    swapped it for a htc desire hd what a phone google android is waaayy better imo...
    cobblers
  • Problem is not with Samsung

    Omnia 7 8GB, I have updated fine in the end. But here's my story on how.<br>I've initially tried at work, on my desktop. Failed.<br>Searched on the net and found someone who freed 4.5 GB (in Zune not in phone) and successfully updated. I freed 4.5 GB but it still failed. I just got home and retried here, different computer, same Zune. It worked! The only difference I did is installed this: MicrosoftFixit50581.msi from <a href="http://support.microsoft.com/kb/2484484#ReceiveErrorUpdating" target="_blank" rel="nofollow"><a href="http://support.microsoft.com/kb/2484484#ReceiveErrorUpdating" target="_blank" rel="nofollow"><a href="http://support.microsoft.com/kb/2484484#ReceiveErrorUpdating" target="_blank" rel="nofollow"><a href="http://support.microsoft.com/kb/2484484#ReceiveErrorUpdating" target="_blank" rel="nofollow">http://support.microsoft.com/kb/2484484#ReceiveErrorUpdating</a></a></a></a> because for the first update attempt (from 23 Feb) I was getting the error: C1010007<br><br>Hope others can do it like I did, try it on different computers!
    TheDarkInsider
  • RE: Microsoft resumes WP7 update for Samsung handsets, but some users still having problems

    I have ATT, and I have a HTC phone. I emailed them to ask when I would get my update and they said they are not providing this update , so if you have ATT you have no update worries bucause you get no updates.
    jwolffie@...
  • Like my signature reads...

    The day Micro$oft makes something that doesn't suck is the day they start making vacuum cleaners.
    FrogWild