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Adrian Kingsley-Hughes

Steve Jobs might have 'finally cracked' the simplest TV UI, but here's a problem he didn't solve

By | October 25, 2011, 10:15am PDT

Summary: When it comes to TVs, UI isn’t everything.

The blogosphere is in an utter frenzy over the possibility that Apple has a TV in the pipeline.

My ZDNet blogging colleague Ed Bott says that ‘high-definition TV is the inevitable next step in the natural evolution of the Apple ecosystem.’ Piper Jaffray analyst Gene Munster (who has been going on and on about Apple making TVs for years now) says Apple is already building prototype TV sets and will be going all the way up to 50-inch TVs. Bloomberg is convinced that Jeff Robbin, who helped create the iPod and the iTunes media store, is working on TVs.

All this hyperventilation has been triggered by a claim made by Walter Isaccson in Steve Jobs’ biography:

“‘I’d like to create an integrated television set that is completely easy to use,’ he told me. ‘It would be seamlessly synced with all of your devices and with iCloud.’ No longer would users have to fiddle with complex remotes for DVD players and cable channels. ‘It will have the simplest user interface you could imagine. I finally cracked it.’”

Let’s ignore a few things shall we. Let’s ignore that the TV market is highly competitive and hugely cut-throat. Let’s ignore the fact that TVs are low-margin commodities. Let’s ignore that fact that Apple is highly secretive and it’s highly unlikely that Jobs would have given any hint as to what Apple was working on. Let’s ignore that fact that people don’t get excited about TVs any more. Let’s ignore that fact that big names like Google have tried, and essentially failed, to make any headway in the living room. Let’s also ignore that fact that Apple already has a product with a simple interface that connects to any TV with an HDMI port. Let’s ignore all that and focus on just one issue … screen size.

Specifically, what screen size (or sizes) would Apple go for? See, Apple is all about simplification of the inventory channel … there’s three screen sizes for the MacBook Pro (13-inch, 15-inch and 17-inch), two screen sizes for the MacBook Air (11-inch and 13-inch), two screen sizes for the iMac (21.5-inch and 27-inch), one screen size for the iPad, one for the iPhone. It’s simple. And that’s the problem. When it comes to buying TVs, people have two metrics - How much is it, and will it fit in the space I have for it? This is why TV makers make TVs is a huge range of sizes. For example, if I confine my search to Toshiba LCD TVs, the company makes twenty different sets ranging from 22-inch to 55-inch. Samsung makes twenty-one different LED TVs ranging from 22-inch to 65-inch.

Conclusion … people are fickle when it comes to their TVs. Now, I’ve no doubt that Apple could simplify things hugely, but even then you’re looking at what, six or so screen sizes for each screen technology minimum. If Apple was willing to operate like that, we’d have a range of iMacs with different screen sizes. The fact that we don’t have that speaks volumes.

See, I don’t doubt that Apple isn’t tinkering with TVs internally. It makes sense for the company to be doing that and filing patents along the way. It is more than possible that Steve Jobs came up with the perfect UI for a TV, but I find it hard to believe that he figured out a way to make people less fickle and size. Given everything I’ve outlined above, I find it hard to believe that Apple will come out with a TV in the next three years.

What do you think?

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Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology.

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Adrian Kingsley-Hughes

All opinions expressed on Hardware 2.0 are those of Adrian Kingsley-Hughes. Every effort is made to ensure that the information posted is accurate. If you have any comments, queries or corrections, please contact Adrian via the email link here. Any possible conflicts of interest will be posted below. [Updated: February 23, 2010] - Adrian Kingsley-Hughes has no business relationships, affiliations, investments, or other actual/potential conflicts of interest relating to the content posted so far on this blog.

Biography

Adrian Kingsley-Hughes

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology -- whether that be by learning to program, building a PC from a pile of parts, or helping them get the most from their new MP3 player or digital camera.

Adrian has authored/co-authored technical books on a variety of topics, ranging from programming to building and maintaining PCs. His most recent books include "Build the Ultimate Custom PC", "Beginning Programming" and "The PC Doctor's Fix It Yourself Guide". He has also written training manuals that have been used by a number of Fortune 500 companies.

Adrian also runs a popular blog under the name The PC Doctor, where he covers a range of computer-related topics -- from security to repairing and upgrading.

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RE: Steve Jobs might have 'finally cracked' the simplest TV UI, but here's a problem he didn't solve
n2macs 2nd Feb
You guys especially the author of this article know nothing about Apple or it's culture. Apple reinvents every market that they enter, so you have no idea what they have up their sleeve. Rumors are just that RUMORS. Apple will only tell you what they want you to know. I can assure you people will be waiting in line when Apple releases their new TV's. Apple will turn the TV industry upside down just like they have done in every category they compete in (iPod, iPhone, iPad, and iMac). They have the resources to do anything that they want and they do it better that anyone else. I bought Apple @ $24.00 when everyone else was running away. You keep running away and I'll keep running to the bank!
It's not the TV that's hard to use it the cable box menus that is complex.
@Randalllind: Some people still think of their TVs as a 'turn on and forget' device, ignoring or even forgetting that it had to be configured in the first place. Unlike the old UHF/VHF TVs where you turned it on, set the channel and clicked the clicker (or whatever style remote you had then) today you have to program it to local time, location, scan for cable channels, scan for satellite channels, digital over-the-air and who knows what else, plus white balance, image size... Good grief! Our TVs aren't simple televisions any more, they're bloomin' computers! And this doesn't even take that DVD/BlueRay/DVR and who knows what other A/V equipment you might have connected. How many remotes do YOU have sitting on your coffee table?

Now, what if all those remotes could be replaced by a single touchpad or left-right-up-down-select 5-button remote that controlled every part of the system, no matter the brand or function? Maybe, just maybe, this is what Jobs was after. I, personally, think it is. Now, how would he do it?

Well, let's take a look at some things already available:
* The Universal Remote: Probably the best available system for the average consumer, but not even close to the easiest. Depending on type you either treated it like four or five separate remotes activated by a series of buttons identifying device type at the top or maybe one of those touch-screen LCD things that even had some ability to program macros to operate the entire system. The problem was that programming them initially was never easy and if you made one little mistake, had one item in your entertainment system out of synch, the whole thing was like trying to untangle a squid's tentacles as it slapped its suckers onto your hands. You had to manually reset each device to a default state (usually Off) and hope it catches everything back in synch when you trigger a function. (My mother had a bad habit of tipping the remote up long before it had finished sending its signals to eight different components!)
*Computerized Media Center (i.e.Windows Media or other media control system for your existing hardware): For many, this is the ideal package. Everything is controlled by the computer itself, including channel selection, program guide, recording schedules and everything else. Usually it used a strong IR transmitter to blast the coded signals across the room to reflect back and seen by all the different components. Definitely more reliable than the hand-held Universal Remote, but now your dedicating an entire PC for one purpose and may still have an issue with missed signals by a component as someone walks in front of the system. It works, but is it really the best? You still have some pretty extensive programming to do and the average consumer really doesn't know how to handle it. Combined cost and setup may be more than a consumer wants to look at. Remember, they're easily confused by complex instructions and don't want to pay more than they have to for a 'set top' system.

So what really is the best way? Well, what if it were possible for the TV to detect the devices attached or given a simple setup menu that asks "What device is in 'x' input?" Quickly enough it could determine all the possible viewing options and take full control of your entire entertainment system--including game console display--with a simple menu choice off the program guide page. Click "Watch channel (select number)" and you're watching TV. Click "Play xBox" to have game video on the display and audio either through built-in or external speakers. Click "Watch DVD" and it pops open your DVD player's tray and selects the proper input with no effort on your part.

Logically it should be extremely simple, yet nobody up to now has really managed it. Has Jobs? I don't know, but if anyone could, I'd see him as the most likely to succeed first.
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Some of that's already there
spdragoo@... 26th Oct
@vulpine@...

Some HDTVs will automatically detect if there's a device plugged into an input jack. Usually you find this on a TV set with multiple inputs, though -- I don't mean "HDMI, Component, S-Video, composite, & coaxial"; I mean "5 HDMI, 3 component, 2 S-Video, 3 composite, & 3 coaxial". Some TVs also will let you put a custom label on a particular input, so that when the Input menu comes up you can find the particular input.

However, as far as auto-detecting the *type* of appliance plugged into your TV... Apple won't be able to do that alone. Not unless they come out with new input hookup standards that allow the device to send more info to the TV set than just the audiovisual signal. And unless the other TV manufacturers get on board with that, I don't see the device manufacturers developing something just for 1 *potential* TV manufacturer.
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You could be right, but...
vulpine@... Updated - 26th Oct
@vulpine@... : ... I happen to own one of the later model Samsung TVs that offers all of the above. The problem with it is that *I* have to tell it something is plugged into a given jack and then tell it what that something is--with the sole exception of the Samsung Blu-Ray player attached to one of the HDMI jacks. I have Satellite in both HDMI and Composite jacks, a Wii, a PS2 and an xBox 360 all tied to a Composite switch (to share audio as well as video, though the audio goes straight to my A/V receiver) and a first-generation Apple TV tied to yet another HDMI jack. I still have several jacks of both types still available.

However, wouldn't it be nice if I could tie the TV itself to the A/V receiver while all of those different game and video devices were simply connected to the TV and all I had to do was tell the TV what I wanted to interact with? Wouldn't it be nice if that one remote could control all of those devices for their individual entertainment capabilities so that all I needed was the TV remote and the separate game controllers instead of effectively 6 different remotes? The TV interface simply does not make it easy, nor does the satellite remote, though both supposedly have 'universal' capabilities.

Yes, things could still be easier, especially for the poor consumer who gets confused by all those plastic gadgets on his coffee table. Most of those devices have a processor chip inside that clearly announces down the data line the make, model and even the serial number of the device. This information easily comes up on screen from nearly every device (can't remember if my PS2 does or not) and as such would be quite easy for the proper software to pre-program itself to control every one of them and even detect which line the data came through. It really requires very little effort by the component manufacturers to make it even simpler. Why hasn't anyone else done it before? Because each and every one of them wants to force the user to use their proprietary data link and ONLY their own link. This is obvious with Sony, Panasonic, Samsung and virtually every other home entertainment component company in the market. Maybe Apple is a "walled garden" for its own devices, but they don't go out of their way to prevent other brands' devices from connecting. At least, not to their PCs.
@vulpine@...
You must only be familiar with the cheaper universal remotes. Get yourself a $150 Logitech Harmony 1. Plug it into your computer, tell it which devices you have and how you use it. Logitech has a huge database which downloads that data for your devices to the remote. Instead of being device driven, it is task driven. On the touch screen I select "Watch Sattelite", "Listen to CD", "Watch TV", "Listen to Zune", etc. During the setup, you tell it for each task, how and from where you audio and video sources are for that device.

I used Logitech as an example (because I have a couple), but there are plenty of other universal remotes that use a similar system.
@sgtm8: Believe it or not, I have, but you still have the issue that if you move the remote before the entire code train is transmitted, the system ends up out of synch and has to be manually reset before everything works as it should. I've seen it happen too many times.

That $150 remote is still too complicated for a person whose VCR still blinks the time after all these years. And that's my point. It needs to work even for someone who is otherwise a technophobe. Nothing we have today offers that kind of control.
Voice commands are pretty simple...
"Xbox, play live TV."
An Apple TV, eh? I don't know, TV's are pretty complex devices. After all, they can include 5 or more buttons. I'm not sure Apple can handle that. That might be too complex for Apple users. wink
@Cylon Centurion
Hehe, had to laugh! I needed a good laugh too! The other
problem with an Apple TV---it would only get programming
via iTunes, and all content would have to be approved
( censored, to be exact ) so as not to contain anything that
could be considered questionable, you know, like Microsoft
Windows ads, or Motorola Droid commercials!!
@wizard57m@... Don't forget the lack of standard input ports, because no one wants to plug in doodads and make their sleek tv less portable!
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You're just bitter
GoPower 25th Oct
because you didn't buy their stock 10 years ago.
@Cylon Centurion
@Cylon Centurion
This is how MS fans express their insecurity about Apple's momentum. I'll take that as a sign that companies that don't generate 90% of their profit from monopolies are winning.
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@anono

The multiple threads by Apple fans fans against WP7 or it's users is far larger then what I would expect. I thinks it's just an expression of their insecurity about MS's momentum. I'll take that as a sign that Apple fans don't like having other people use something they feel is better the Apple branded.

It goes with Apple TV too - just because someone may take issue against it, because TV is more the just an iTunes outlet to them doesn't dismiss their reasons for not buying it, or thinking it's a bad idea.

And Jobs says "I've finally cracked it"? That sounds like a last minute, I'm writing a book, sales pitch to me.
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What company would that be?
toddybottom 25th Oct
@anono
iPad - monopoly (using every metric other than shipping)
iPod - monopoly (in everything)
iPhone - monopoly (in profits)
Mac - monopoly (PCs over $1,000)

That easily covers 90% of Apple's profits.
@anono

Well let's see... Apple sells the hardware with it's own o/s, does everything they can to keep users from JB'ing the o/s, only allows Apple's iTunes software to be able to hook the hardware up to a computer (which by the way, you can't load Mac OS on any computer other than an Apple one), only allows purchases for media and apps to made through iTunes, controls which apps are available for sell and only gives the developers 30% of the proceeds of each sold app.

Yeah, there's nothing monopolistic about that.
@Cylon Centurion And don't forget, they have to play nice with all the different appliances (other brands) that connects with it.
Doesn't really matter as you'll still need to use your Cable/Satellite provider's cable box (Basing this on the nasty messages I get coming through the wire when I try to access my cable with anything other than the box they gave me). And even assuming you can get it to work without one, people just won't pay for an Apple TV because of the other factor you missed here: price. TVs aren't really complicated at all. My 80 year old grandmother who has to ask me to turn on the computer for her can work through a TV guide well enough. You kind of hit the nail on the head with this article: people care about screen size. That's all that really matters. Occasionally you'll get someone like me who's in the market for something a little more specific (LED+120Hz) but for the majority of people, if it's big and cheap, it's good. If Apple wants to be competitive, they won't be getting those huge margins they love so much.
@Aerowind

I know it does not enjoy a great reputation, but my CableCard works pretty well. My Windows Media Player system can record, play or stream to my XBox a total of 4 different channels at a time without missing a beat, and my hardware specs are fairly moderate compared to today's standards. The only thing the CableCard cannot do is tune pay-per-view channels, however if Comcast follows through with its plans to offer On-Demand through the XBox that will solve that minor issue.

If Apple can make a deal with the major cable companies in which the cable companies will cooperate with getting their services to work with Apple's hardware, whether it's through a CableCard or through some other internet service, Apple could have themselves a great product. That would mean, of course, that the cable companies would need a big piece of the pie.
@Michael Kelly I suspect it's your cable provider, not the box. I don't have a cable box and i can view digital channels except for pay-per-view (which doesn't interest me anyway).
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Take a look at my responses...
vulpine@... 25th Oct
@Aerowind: ... both below (sizes) and above (control). Televisions are extremely complicated devices today and I think Jobs may have figured out how to simplify them. My comment above I believe expresses what I think he's conceived.
As long as Steve has worked on it and has Apple logo, I am willing to change my house to fit the TV size...


[/sarcasm]
@browser.
Job$ is running out of suckers willing to buy iCraps or iTV. People are now seeing the light: http://techrights.org/2011/10/24/status-as-a-bully/
@The Linux Geek Really? So you Linux fans going off about how Windows is "blocking" dual booting on Windows 8 machines - machines that have not even been built and the OS not even in beta - is NOT bullying? Really?
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LOL!
William Farrell 25th Oct
@browser.
+1
I wonder... with the Apple TVs, will they be telling their sheep which programming you are/ are not allowed to watch?

Similar to what they do with their phones?
Do I get the iTV at discounted prices for a 2 year contract at sign up with my content provider?
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iTv will fail
The Linux Geek 25th Oct
Job$ have run out of suckers that buy his iCraps.
People are seeing the light now: http://techrights.org/2011/10/24/status-as-a-bully/
@The Linux Geek I love the comments that lambasted that whole article!
@The Linux Geek FAIL. Read the comment in the article you linked to and see if YOU can answer any of those questions... Roy has not or more likely is unable to. Come on, prove me wrong there Linux Geek... if you can.
@Pete "athynz" Athens
Linux Geek is probably one of Roy's pseudonyms. They certainly do wear similar tin-foil hats!
Knowing them, they'll just make 2-3 different sizes that are ridiculously expensive (adds to the aesthetic effect) and that'll be it... And everyone will think they are geniuses and they "just must have it"...!!!!
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dhredf
fjutyre 25th Oct
Sorry, screen size is not an issue at all for Apple if all the displays are 1080.
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@I12BPhil

People that buy TVs larger than 40" aren't buying it to get extra resolution (whether it's giving a 1080p or 1080i picture). They're buying it because they want the giant wallscreen TV that they can brag to their buddies about.
The irony is that Microsoft did solve the TV with windows media center and nobody seems to want it. Microsoft being a software company wasn't able to get compelling set top boxes on the market utilizing windows media center. Apple TV sacrifices to much capabilities for over simplification and weak hardware specs.
@kroguej@... Microsoft does have the "set top box" - it's called XBox 360.
yeah, MS just needs to toss a cable tuner in it, give it full blown WMC features, and it would be great solution.
@MSFTWorshipper - The truly sad thing is that Msft has invested billions in TV tech over the years (webtv, set top box software development and acquisitions, broadcast driver APIs, Direct/X, Direct/Show, video I/O driver/format support, codecs, Internet TV, xbox, media center, etc.) They already have exceptional technology in hand.

They just can't get out of their own way to actually develop a kick a$$ consumer focused product and will wait for Apple to show them the way. Too many internal conflicts (you think Sinofsky will let them put WMC into such a box? You think Ballmer is the type of leader to create a guerilla team to create such a consumer-focused product and then go to war to protect them? No pirate flags flying in Redmond that I've ever seen.)

Do hope they can pull something off with Xbox as it is the only integrated hardware, software, and service offering msft has and revenue can be generated at multiple levels (hardware, software, content, service, ads.) Might even tie in nicely with WinPCs, WinPhones, Etc. Could also subsidize this business (think xbox on steriods but with low consumer pricing) - combined with smart deals such as those Apple does with carriers. Think subsidized Xbox/Comcast or Xbox/DirectTV package. Sign a 2 year deal and xbox is 'cheap to free.'

Will the past repeat itself (WinMo first - blown away by iPhone, Tablet PCs - blown away by iPads, WebTv/WMC/Xbox first, blown away by iTV?) Wall street is clearly giving the nod to Apple but perhaps Msft can surprise everyone including it's own employees.
@kroguej@... : I don't fault WMC for what it is, but probably its biggest problem is that it effectively becomes a $600 set-top box over and above the costs of all the other attached components. Even then, you have to do some pretty extensive configurations to make it work right with all your different components, so setup isn't easy either. Once it works, it works fine.

And that's probably its biggest problem; it's only an attachment that often costs more than any other component in the system--including the TV itself unless you've gone for one of those 40"+ rigs. How about putting all that capability inside the TV and make the configuration more intuitive? Then, maybe, you'll have an AppleTV beater if Jobs really did crack the problem.
@kroguej@... The irony is that you don't understand true irony. The reason Windows Media Center fails is that it is even more complicated than VCRs, so many of which kept blinking 00:00 because their owners couldn't figure out how to set the time. I know because my parents are two of those people. So why would they set up a Windows computer as a media center? Recently, I bought them a Tivo set-top box, which is simple enough for them to use, once I set it up for them. I'd never ask them to set it up for themselves.

The problem with the tech geeks that populate these forums is that they think that anyone else that does not put in the time and brainpower needed to figure out the details of putting a tech setup together is a moron, when most of the time they are intelligent people who have different ways of valuing their time (and fiddling with electronic equipment just to make it work is not a valuable use of time for them). Steve Jobs "got" that sensibility, and built a dominant consumer electronics company to capitalize on it. Microsoft didn't get it, at least until the XBox.
How about the bandwidth caps and limits on streaming that the cable and telcos are putting into their system? This is doing to put a major obstacle to streaming. How much HD content can you stream from a mobile phone or from comcast before you show up on a radar?
Personally I think it should be as capable as my HTPC so
streaming
DVR
blu-ray/dvd player
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Not the same thing
spdragoo@... 26th Oct
@kroguej@...

He's not talking about the hardware's capability to stream data. He's talking about your provider capping how much data you can download per month, irregardless of the destination or the type of data.

With your Internet downstream bandwidth capped, it wouldn't matter if you were using "old" hardware or a brand-new Apple TV: capped bandwidth means no more streaming for that billing cycle.
These arguments are completely flawed. Majority (including screen size) could also be applied to the time iPod, iPhone, and iPad were introduced.
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Missing the point.
spdragoo@... 26th Oct
@alokgovil

The majority of consumers don't buy 50-70" wallscreen TV sets because they need it to be that big in order to read the letters on the screen. They buy it because "big is better".
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Microsoft already "cracked it"
MSFTWorshipper 25th Oct
just look at how XBox TV works with the new Metro dashboard. Apple can't do any better, considering the obstinacy of content providers.
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Can't they?
vulpine@... 25th Oct
@MSFTWorshipper :
How does the xBox control your A/V sound system?
How does the xBox control your DVD?
How does the xBox control your BluRay?
How does the xBox control your Wii and/or Playstation?
How does the xBox control your satellite dish?

In other words, is that xBox with Metro able to control every conceivable attached device? I give it kudos for doing part of the job, but I really think it falls short of handling the full job.

Not saying the supposed AppleTV will do it any better, but if Jobs stayed true to form, I'm wagering it does.
The only tech they have to "crack" the TV interface is SIRI. Rumors were rampant that Apple hooked up with Witricity to explore an induction powered TV. Witricity could "crack" the cord problem if it is combined with a remote input box like the top end LG TVs.
TVs are rapidly becoming commodity items and margins are slim. Unless there is a truly compelling reason to pay more, TVs will continue to be a commodity item.
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@grgnv
Then I remembered 30 Rock's take on voice controlled TVs. Bing: 30 rock voice activated tv
and have a laugh.
You guys especially the author of this article know nothing about Apple or it's culture. Apple reinvents every market that they enter, so you have no idea what they have up their sleeve. Rumors are just that RUMORS. Apple will only tell you what they want you to know. I can assure you people will be waiting in line when Apple releases their new TV's. Apple will turn the TV industry upside down just like they have done in every category they compete in (iPod, iPhone, iPad, and iMac). They have the resources to do anything that they want and they do it better that anyone else. I bought Apple @ $24.00 when everyone else was running away. You keep running away and I'll keep running to the bank!

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