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Hardware 2.0

Adrian Kingsley-Hughes

While everyone else thinks 'tablets,' Apple thinks 'ecosystem'

By | February 21, 2011, 10:12am PST

Summary: What’s the key to Apple being able to bring out a $500 tablet when the competition can’t? It’s having a profitable app and media ecosystem.

I’ve come across a couple of interesting pieces today that look at why it seems that only Apple can make a $500 tablet. And the key to being able to bring out a $500 tablet - having a profitable app and media ecosystem.

First up, Jason Hiner of Tech Republic, who suggests that Apple’s success is down to its retail strategy:

I’ve heard a lot of reasons thrown around, from buying flash memory in bulk to Apple’s strength in supply chain management to the fact that Apple now has its own line of CPUs. However, nearly everyone seems to be missing the biggest and most obvious reason: The Apple Store.

More specifically, the combination of Apple’s 300+ retail stores and its online Apple Store means that the company sells a huge chunk of its iPads directly to its customers. While Apple has cut distribution deals with Best Buy, Target, Wal-Mart, Amazon, and a few others, those are mostly market-share grabs and ways to help spread the iPad’s marketing message.

I agree that this helps Apple make a $500 tablet, but it’s only part of the equation.

Wired’s Brian X. Chen chips in, adding some more ideas:

Designing in-house means Apple doesn’t have to pay licensing fees to third parties to use their intellectual property. For instance, the A4 chip inside the iPad is based on technology developed and owned by Apple (not Intel, AMD or Nvidia). The operating system is Apple’s own, not something licensed from Microsoft or Google.

On the iTunes media platform, Apple takes a cut of each sale made through each of its digital storefronts: the App Store, iBooks and iTunes music and video. iBooks still has a long way to go before it’s anywhere near as big as Amazon, but the App Store and iTunes are the most successful digital media stores of their kind.

Ahh, now Chen is onto something there. Selling an iPad to a consumer isn’t the last contact the company expects to have with the user. To Apple, the iPad isn’t a tablet, it’s a logical, progressive extension of existing ecosystems. That’s right, not just one ecosystem either. There’s the iTunes entertainment and media ecosystem that Apple has been fostering since the iPod, and there’s the iOS operating ecosystem. Both are ecosystems that millions are already familiar with. And they are ecosystems that bring in stacks of dollars for Apple.

This is a very different approach to the one taken by OEMs over the past few months. Their approach can be best summed up by the following phrase:

“ZOMG, APPLE HAS A TABLET! WE GOTTA HAVE A TABLET, AND NOW!!!!!”

Apple’s strategy creates a product that people want. The approach taken by other OEMs results either in endless streams of vapor, or an overpriced device that has no hopes of success.

A good 80% of all the Android or Windows tablets announced or released to date will very likely die on the bud. And many not because they’re bad devices, but because the pricing is wrong or there’s no discernible ecosystem for consumers to leverage. Consumers now demand a flourishing ecosystem to back up a purchase. And Apple has proven that this ecosystem can be used to generate revenue of the back end and helps keep down the up-front price of the hardware.

Flourishing, profitable app/media ecosystems are key to keeping tablet prices low, and an ecosystem isn’t something that the competitors can throw together in a few months.

Apple once again managed to blindsided the competition.

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Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology.

Disclosure

Adrian Kingsley-Hughes

All opinions expressed on Hardware 2.0 are those of Adrian Kingsley-Hughes. Every effort is made to ensure that the information posted is accurate. If you have any comments, queries or corrections, please contact Adrian via the email link here. Any possible conflicts of interest will be posted below. [Updated: February 23, 2010] - Adrian Kingsley-Hughes has no business relationships, affiliations, investments, or other actual/potential conflicts of interest relating to the content posted so far on this blog.

Biography

Adrian Kingsley-Hughes

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology -- whether that be by learning to program, building a PC from a pile of parts, or helping them get the most from their new MP3 player or digital camera.

Adrian has authored/co-authored technical books on a variety of topics, ranging from programming to building and maintaining PCs. His most recent books include "Build the Ultimate Custom PC", "Beginning Programming" and "The PC Doctor's Fix It Yourself Guide". He has also written training manuals that have been used by a number of Fortune 500 companies.

Adrian also runs a popular blog under the name The PC Doctor, where he covers a range of computer-related topics -- from security to repairing and upgrading.

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RE: While everyone else thinks 'tablets,' Apple thinks 'ecosystem'
non-biased 1st Mar 2011
@dave95. This doesn't necessarily add to their bottom line but could lead to more sales, their in store classes. My mom was recently in her nearby Apple store and there were a bunch of women about her age there waiting for the start of a class for the iPad. They were all raving about how much they loved using the iPad so she decided to go ahead and get one. Not sure what the class was that the other women were waiting on but I know she signed up for a business applications class. Keep forgetting to ask how the class was. These classes are something that other OEMs can't or at least would have a much harder time providing since they don't have their own retail outlets. This gets people in the door to potentially sell them additional hardware or accessories let alone in the case of the class my mom was taking, apps.
Everyone else yawns at 'tablets' while Apple and most ZDNet bloggers think 'ecosystem'.
@Loverock Davidson What is your point?
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I would guess since I think he's a Windows
James Quinn 21st Feb 2011
@newandrew
guy that he things nobody cares about Tablets since MS is not in it as of yet to any great extent. Just a guess mind you.

Pagan jim
@James Quinn
Close James, but not quite. Its not a matter of MS, its a matter of no one really cares about tablets except these OEMs and ZDNet. That in the long run is going to hurt them and the rest of the world is just going to go about its business.
@Loverrock

"Tablets are going to hurt the rest of the world?"
give me a break. You sound like a complete tool when you write these things.
Quinn had it right. You are madly frustrated and jealous MS fanboy who is can't stand the fact that MS had tablet technology to themselves for a decade and couldn't make it successful until Apple came along and showed them how.
The iPad is wildly successful, Android is scrambling to get in the game and Microsoft is like a deer caught in the headlights once again not knowing what the heck to do. And you are in complete denial.
Next year your song won't be that tablets are a fad, but that the whole world has gone mad and you are the beacon of sanity with your beige desktop PC.
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@Loverock Davidson ...its a matter of no one really cares about tablets except these OEMs and ZDNet.

Then why has the iPad sold millions? Why are manufacturers like Motorola and Samsung so hot and heavy to get tablets into the market? Because people - non tech people - care about tablets.
@Loverock Davidson

Microsoft runs screaming "me too me too" every time Apple blindisides them with another success, iPad included. Your smug retorts remind me of Monkeyboy laughing off the iPhone. "Everyone" should read "me."
@Loverock Davidson BAHAHAH Once again you got PUNKED.

When are you going to SHUT THE HELL UP and just throw yourself into a river with a rock around your neck?
@Loverock Davidson ...I think you should read Plato's "Allegory of the cave", because you're living in it.
@Loverock Davidson True
@Loverock Davidson Actually, you are about the only one yawning at tablets which just goes to show how clueless you are in regards to the market.
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They're in it for the whole package.
@goff256 If the "whole package" means complete control of your experience, then yes they certainly are.
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The control is not complete but it is
James Quinn 21st Feb 2011
@newandrew
TIGHT!! I keep telling my lady friends with the ropes ... TIGHTER! Wait a tic were not talking about that are we? Well hey I'm a computer support person and have been in the field since the days of the Apple II and CP/M I've seen it all. So is it control I'm looking for or just not having to bother with "Tech Issues" and "Supporting" my home system I can't say but I do know I do NOT want to take my work home with me and Apple has been the answer to that for years now. Are they a perfect company and do they make the perfect product? NO! Does every policy Apple has implemented over the years pleased me... again NO! Still as a company they have been better by far than any other company I've dealt with.

Pagan jim
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See, that's the thing
Michael Alan Goff 21st Feb 2011
I'd rather something give me 5 choices that work really well than 25 that only somewhat work.
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Subsidized
Robert Hahn 21st Feb 2011
I like your theory a lot better than the "it's the retail stores" theory. It's basically the same thing the wireless carriers are doing: subsidizing the initial hardware price if they can lock you into a revenue stream for years. Sure, there's probably someone out there who will never buy an app or a video, but I'll bet Apple can count on a minimum of $100/year from each iPad sold... and most of them generate far more than that.

One of Apple's pricing advantages is that they have enough experience now with iPhones and iPods that they can make pretty good guesses as to how much add-on revenue each iPad will generate. Most of The Other Guys either have no clue, or have chosen to let Google or Amazon or somebody else get that money.
@Robert Hahn While in general I would agree that they are "subsidizing" through their ecosystem I think the estimates are probably pretty high on annual revenue. There are definitely going to be people that spend more but overall I would be shocked if they have made $50 of me in the 3 1/2 years of iPhone ownership and would be shocked if they make close to that much (30% of total) this year through purchases for my wife's iPad.
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Message has been deleted.
Ron Burgundey Updated - 22nd Feb 2011
@Ron Burgundey

Good point. Apple developes a lot of integration into it's products, hardware and software. For example: If I'm in iWeb or Keynote or Pages, etc., I have access to my photo assets from iPhote from within whatever app I'm in. Or I send an email to myself with a PDF, I can open and view the file and the export the file to my ACTPrinter app's library for later viewing. So thanks to Apple's heavy hand with developers, we see tight seamless integration even with third party apps.
@gtdworak Thanks to Apple's heavy hand with with developers, you do it their way or hit the highway. It's the antithesis of open, but people who love integration don't see it that way.
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You seem to be compelled to
James Quinn 21st Feb 2011
@newandrew
comment quite a bit today on an article written about Apple? Why is that? Where's the beef?

Pagan jim
@Pagan jim

So you have a Windows phone James? Is that why I see you all the time in Windows only blogs?

Pot - Kettle
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Troll
MSFTWorshipper 21st Feb 2011
@Ron Burgundey Be more specific or you're just trolling. There is plenty of integration between MSFT products.
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Agree
FADS_z 21st Feb 2011
@MSFTWorshipper
Microsoft products are for integration. Sharepoint, Office, SQL Server, Team Server, product tool, .net framework are all tied together.
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I hate to say it but
use_what_works_4_U 21st Feb 2011
@Ron Burgundey
I agree with MSFTWorshipper. I am a Mac user since 1984, and I've been supporting them in some capacity since 1990.
I am also currently working in support for a company that is well over 80% Windows based. If you really believe that the various Windows products have no integration then you show your own ignorance. I prefer Apple in general but the tools I use in my work environment to support Windows Server 2003 R2, Server 2008, XP, Windows 7, not to mention Active Directory and Exchange are all quite tightly integrated and very consistent across configurations.

I have noticed lately (and today in particular) that you are the Apple Fanboy version of NonZealot and Loverock Davidson. Do me a favor, cut it out! If you hjave nothing knowledgeable to say (and so far regarding Windows this describes you well) then say nothing. Otherwise you are merely a troll.
@Ron Burgundey
today, yet in the past it is claimed that Microsoft uses tight integration between products to lock people in.

I see that you claim that which suits you, and not that which is truthful.
plain
@Ron Burgundey

The problem with you Ron is a real lack of knowledge.

My MS file server, virtual private network, web server, office software, WP7 phones are all integrated. As a software developer I also have the best development system and best support systems on the planet as well. I can write once and deliver to PC, Xbox and Wp7.

You do know that Apple is still running a modified ancient Unix system and they gave up on enterpriose servers. Lipstick on a pig Ron - but it seems to be enough for you wink
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Message has been deleted.
Ron Burgundy Updated - 22nd Feb 2011
  • Flagged
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Think Itunes
Hasam1991 21st Feb 2011
Itunes is a huge part of the ecosystem... even if Google comes out with a music program, do you really wan to tell people your using something like ZUNE lol
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Don't think iTunes
newandrew 21st Feb 2011
@Hasam1991 I own a Zune. I buy Zunes for family members. We love our Zunes, but don't feel the need to worship them blindly, or to make snarky comments about people who don't use Zunes. That's the difference between Apple cultists and everybody else.
@newandrew

congrats! You just posted a comment where you contradict yourself.
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You'd have a whole LOT of people to
James Quinn 21st Feb 2011
@newandrew
make snarky comments about:) Probably a good idea that you are not compelled to do so.... Talk about taking a huge chunk of your time:P

Pagan jim
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Why in the name of all that is good and right...
Hallowed are the Ori 21st Feb 2011
... did some moron decide to call it an "ecosystem"?

What does fools handing their money over to Apple have to do with ecology and ecological systems?
@Hallowed are the Ori I couldn't agree with you more. In fact, chances are excellent that anyone who uses 'ecosystem' to discuss technology read it in an article and therefore thinks its an accurate usage. People like that are easy to spot.
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American English is ever changing...
James Quinn 21st Feb 2011
@newandrew
always evolving or de-evololving depending on your point of view view. In a few years it may very well be the right word for this subject matter?

Pagan jim
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Stubborn ignorance.
i8thecat 21st Feb 2011
@newandrew

http://en.wikipedia.org/wiki/Business_ecosystem

People like you are extremely easy to spot. Don't confuse a business ecosystem with a biological ecosystem... It just reeks of stubborn ignorance... Hey... That would be a fitting nick for you, stubborn ignorance... You should consider it...

After reading several of your troll posts, newandrew is rather old. And btw, feigning intelligence is not becoming of you. Once you opened your mouth, you removed all doubt.
@Hallowed are the Ori, perhaps because "economic system" is to long winded.

Now if you will pardon me I need to grab a Kleenex on my to make a Xerox.
@Hallowed are the Ori That's a serious relief. "Ecosystem" is the most fitting word I can think of, but it's just incorrect and invites false analogy. I've been wanting to say what you have posted for ages, but was to lazy. Thanks!
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It's all the above...
dave95. 21st Feb 2011
We can also add in the "Made for iPad" program were Apple also get a cut from accessory partners and which adds to the ecosystem. Plus when these accessory partners advertise their iPad specific wears on TV or elsewhere, that's free advertising for Apple.

You would think companies would have learnt from years of iPod dominance.
@dave95. This doesn't necessarily add to their bottom line but could lead to more sales, their in store classes. My mom was recently in her nearby Apple store and there were a bunch of women about her age there waiting for the start of a class for the iPad. They were all raving about how much they loved using the iPad so she decided to go ahead and get one. Not sure what the class was that the other women were waiting on but I know she signed up for a business applications class. Keep forgetting to ask how the class was. These classes are something that other OEMs can't or at least would have a much harder time providing since they don't have their own retail outlets. This gets people in the door to potentially sell them additional hardware or accessories let alone in the case of the class my mom was taking, apps.
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Nice Thoughts, But No Explanation
dunraven 21st Feb 2011
The ecosystem is important, but it doesn't explain the price of the iPad. It would make sense if you claimed that the iPad is subsidized, and sold below cost, like the XBOX. However, given everything written about Apple, that doesn't seem to be the case by a long shot.
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Just not below cost
Robert Hahn 21st Feb 2011
@dunraven The author -is- basically claiming that the iPad is subsidized, just not to the point where it's sold below cost. It doesn't have to be below cost -- it only has to be below Motorola (and Samsung, and Dell, etc.). Unless those guys open their own App Stores and start collecting all those "thirty per cents," they have to make all the money they will ever make on the device right up front, when they sell it. That puts them at a huge pricing disadvantage.
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No, it is not about 'ecosystem'
FADS_z 21st Feb 2011
Eveything is about price, and quality.
Now you are talking sense. But we will see what you have to say tomorrow. I suspect Microsoft is sending you marching orders as I type.
So this is the future of gadgets, huh? "Apps or GTFO"?
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A4 is an ARM based CPU
naelmohammad 21st Feb 2011
"For instance, the A4 chip inside the iPad is based on technology developed and owned by Apple (not Intel, AMD or Nvidia). "

Apple A4 is based on the ARM processor architecture the last time I checked and is licensing A4 from ARM and Samsung.

http://en.wikipedia.org/wiki/Apple_A4

http://arm.com/products/processors/cortex-a/cortex-a8.php
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OSX/Ive/Apple Stores were the big coup
MSFTWorshipper Updated - 21st Feb 2011
bypassing the retailers to create the ultimate retail experience + having the best industrial designer on the planet has led to where Apple is today.
To Apple, the iPad isn?t a tablet, it?s a logical, progressive extension of existing ecosystems. That?s right, not just one ecosystem either. There?s the iTunes entertainment and media ecosystem that Apple has been fostering since the iPod, and there?s the iOS operating ecosystem. --Totally agreed, and this is Apple's success, all customers are adsorbed to the big ecosystem, along with the coming iPad 2, iPhone 5:
http://www.ifunia.com/news/leaked-photos-of-the-upcoming-ipad-2/
The ecosystem strategy reminds me of how inkjet printers are sold ? manufacturers almost give the printer away for free, then sell the inkjet cartridges like they are made out of gold ?
But in Apple's case, it's a win-win situation when most apps cost less than $5, so people stock them like squirrels getting ready for winter (myself included).
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If the apps are more important than the platform, why not?

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