WP7 ahead of Android and right behind iOS in customer satisfaction survey

WP7 ahead of Android and right behind iOS in customer satisfaction survey

Summary: Microsoft's Windows Phone 7 might not be making a big splash when it comes to sales, but when it comes to customer satisfaction, customers are very happy with the platform, according to ChangeWave Reasearch.

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TOPICS: Mobile OS, Apple
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Microsoft's Windows Phone 7 might not be making a big splash when it comes to sales, but when it comes to customer satisfaction, customers are very happy with the platform, according to ChangeWave Reasearch.

When it comes to customer satisfaction, 70% of iOS consumers are 'very satisfied' with their OS, while only 50% of Android consumers feel the same way. But when it comes to Microsoft mobile platforms, only 27% are 'very satisfied' while RIM consumers are even harder to please, with only 26% feeling 'very satisfied.'

But wait.

But in an encouraging sign for Microsoft, we continue to see a big difference between the high Very Satisfied rating for Windows Phone 7 (57%) vs. the much lower rating for Windows Mobile OS (14%). Even so, the higher Windows Phone 7 rating has yet to produce a sustained momentum boost for Microsoft in term of buyer preferences.

So if you break the mobile Windows OS score into Windows Mobile and Windows Phone 7, the scores are really interesting. Now a whopping 57% are 'very satisfied' with Windows Phone 7 compared with only 14% for Windows Mobile.

This changes things ... a lot.

This is pretty impressive. The data might be skewed because of the limited number of Windows Phone 7 users out there, but assuming that it is not then Windows Phone 7 is off to a good start in terms of customer satisfaction, and that's not a bad thing at all.

Topics: Mobile OS, Apple

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67 comments
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  • I'm sure we'll hear all the bashers telling us

    what the score [i]realy[/i] mean, ;)
    William Pharaoh
    • RE: WP7 ahead of Android and right behind iOS in customer satisfaction survey

      @William Pharaoh <br>+1.
      And Rick_K, Richard Flude, Return of Jedi, LG and other fandroids (not like Peter Perry) will tell those surveys are paid by Microsoft. :D
      <br><br>Well, the media is still trying to undermine the WP7 by combining it with Windows Mobile, which has been deprecated and being told bye bye. I feel combining windows mobile with WP7 and putting them under one big umbrella called Windows OS is purposeful to undermine the power of Windows Phone 7 by media. I see conspiracy theories. <img border="0" src="http://www.cnet.com/i/mb/emoticons/happy.gif" alt="happy">
      Ram U
      • The satisfaction of ....

        @Rama.NET

        early adopters and fan boys is probably far from representative of a large and diverse user population.

        Even Pharaoh and you should be able to figure that one out.
        Economister
      • RE: WP7 ahead of Android and right behind iOS in customer satisfaction survey

        @Rama.NET

        http://www.zdnet.com/tb/1-99918-1943151
        DDERSSS
      • And that's the answer

        Anything good said about WP7 is -obviously- fanboy-related. iOS and Android? Anything good said about them is real, true, and should be accepted as thus.

        And we all know early adopters never complain. >_>
        Michael Alan Goff
      • RE: WP7 ahead of Android and right behind iOS in customer satisfaction survey

        @Rama.NET
        So let me get this straight; If I am not a member of the NBM club then I must either be a android, or an iTard? You are losing respect for making comments about people you do not know.
        Rick_K
      • Economister, what you haven't figured out

        @Economister

        is that not everything you believe is true. Because [b]you[/b] don't like MS, anything positive said about them is bogus or whatever. That's how you think.

        Believe it or not, there's a whole world out there that disagrees with you, and people are happy with what they're using, it appears.

        But I was right about the bashers coming up with "alternate reasonings", right?
        William Pharaoh
      • RE: WP7 ahead of Android and right behind iOS in customer satisfaction survey

        @Rama.NET
        <i>I feel combining windows mobile with WP7 and putting them under one big umbrella called Windows OS is purposeful to undermine the power of Windows Phone 7 by media. I see conspiracy theories. </i>

        Well you cannot have your cake, and eat it too. The two were combined by Microsoft to hide WP7SOS market share. Microsoft does not want to admit that WP7SOS has around 1% market share, so they combined it with the roughly 5% market share of Windows Mobile. But feel free to see conspiracy wherever you like.
        Rick_K
      • RE: WP7 ahead of Android and right behind iOS in customer satisfaction survey

        @DeRSSS
        Well I agree, but multitouch patent filed by Microsoft is enormous and they could twist it anyway they want and thats why I said that.
        Ram U
      • RE: WP7 ahead of Android and right behind iOS in customer satisfaction survey

        @Economister<br>Well that proves you have nothing to say in this. <img border="0" src="http://www.cnet.com/i/mb/emoticons/happy.gif" alt="happy">
        Ram U
      • Yes, Microsoft could try: may be this is the reason why Apple does not sue

        @Rama.NET: ... Microsoft -- at least now. Formally, Microsoft patented methods which are not about mobile scale or capacitive screens, but there could be some vagueness which would make possible trial for Apple less effective (let alone, for now, Microsoft's share is microscopic, so there is no interest in such trial either).
        DDERSSS
      • I try not to &quot;believe&quot;

        @William Pharaoh

        I prefer to rely on facts, unlike the fan boys around here. I also do not like Apple and I am growing weary of Google. I basically do not like/trust ANY large corporation. Besides, my post has nothing to do with beliefs. It is just a rational observation and deduction from the situation at hand. For fan boys, rationality is a difficult concept.
        Economister
      • And your whining

        @Rama.NET

        about unfairness and bias is something "to say"? What exactly does that add to the discussion?
        Economister
    • RE: WP7 ahead of Android and right behind iOS in customer satisfaction survey

      @Rick_K
      I didn't say that you are an iTard, you only claimed yourself. Since I see you as a Microsoft basher and always twist whenever there is a little positive news into a something that Microsoft bought, I just mentioned.

      FYI, I am a fanboi, but not like you. I admire and use all technologies. I am not limited to one.
      Ram U
      • RE: WP7 ahead of Android and right behind iOS in customer satisfaction survey

        @Rama.NET
        IT is the typical claim of the NBM representatives that anyone not glowing over a Microsoft product must be an iTard of a Linsux user. My opinion of Microsoft is based on many years of using their products. I can also see the nightmare of Microsoft?s dream. Microsoft sees itself as a world power, above any individual government. This is why data mining is important to Microsoft, to hold on to as much data as possible to use it as a leverage point.

        I do not wish my personal data to be beholden to any one company, I will never trust a company that has a history of ethical behavior as bad as Microsoft.
        Rick_K
      • RE: WP7 ahead of Android and right behind iOS in customer satisfaction survey

        @Rick_K: it seems you talk about Google here... not Microsoft...
        EricDeBerg
    • RE: WP7 ahead of Android and right behind iOS in customer satisfaction survey

      @William Pharaoh Ok, I'll bite. Looks to me like WinMo sucked and WP7 finally got it right. ;)

      If they are breaking out versions of Windows on mobiles, they should be doing it for everyone. Version 1.0 of the iPhone sucked badly compared to the current version, too. I know because I had one. The earliest Android stuff stunk even worse. And RIM... had it even changed in the past 5 years before their brand new QNX touch version? If it did, who noticed?
      BillDem
      • RE: WP7 ahead of Android and right behind iOS in customer satisfaction surv

        @BillDem RIM's BB OS has changed a bit from 5x to 6x but not appreciably... As soon as I'm able I'm ditching my work BB for an Android or possibly WP7 device - I already have an iPhone for my personal smartphone so getting a second would be redundant.
        athynz
      • Different OS's, not versions.

        @BillDem

        That's like saying that Windows has X amount of disatisfied customers because they're grouping all versions together - Win95, 98, ect.

        Android is the same OS just different updates, slight version changes. It's not completely new each time, like WP7 is to WM6.5
        William Pharaoh
      • RE: WP7 ahead of Android and right behind iOS in customer satisfaction survey

        @BillDem : WP7 is not the next version of WinMo... They are two completely different product from Microsoft!!
        EricDeBerg