ie8 fix
madison

The succession malaise at Big Enterprise Vendors

By | July 18, 2011, 8:30am PDT

Summary: Succession planning is often ignored at big software vendors. The problems it brings are not inconsiderable.

It must be a slow news day when Henry Bloget pulls an evisceration of John Chambers, CEO Cisco outta his ass with the fiery title: THE TRUTH ABOUT CISCO: John Chambers Has Failed. I think he could be right but for the wrong reasons. As I opined on Google Plus:

He misses the underlying point - networking has become a commodity and in commodity markets it is almost impossible to sustain growth the way Bloget expects to see it when compared to other tech. He does make a good point about the foray into consumer - that was definitely poorly thought out - as were their internal social strategies. On balance, the notion of bringing in a change of leadership might be a good thing - if Cisco has a succession plan in place.

Who cares you might say but I am a firm believer in ensuring I understand the likely longevity of a software vendor before advising a client. The last few years of furious paced rollup, especially at the hands of Oracle, means that names which were once regarded as innovative some years back are flagging today under the dearth of R&D resource. But the broader question of succession is pertinent.

Even if you agree with Bloget’s assessment who is going to run the ship - or ships? In common with a number of software companies, there is no obvious succession plan at Cisco that makes sense.

Look at what happened at SAP when Henning Kagermann and Shai Agassi left. The company was left in the hands of the wrong chap at the wrong time in the wrong job. He fell on his sword within 10 months. SAP lost years of momentum as a result. It has taken co-CEOs Bill McDermott and Jim Snabe well over a year to start righting the ship and even now some of us have a clutch of tough questions we believe the company needs to answer.

Consider what’s happened at Microsoft the last few years since Bill Gates left. It’s only a few weeks since some people were baying for Steve Ballmer’s head.

Then there is the ongoing angst at HP - that company’s recent history is the stuff of a Shakespearean tragedy.

What would happen if Larry Ellison, CEO Oracle fell overboard one of his yachts, or choked on some tofu? As far anyone can tell, there is no succession plan though wiseacres reckon that’s not a problem for Ellison as he plans to rule from beyond the grave. But seriously…

Jim Goodnight has done a phenomenal job building SAS Institute into one of the largest, if not THE largest privately held software companies still capable of attracting some of the finest PhD minds on the planet. Yet he shows no sign of hanging up his spurs and again, there is no obvious successor.

We need these huge companies to be successful and remain relevant yet the appalling lack of apparent continuity in the wake of an anticipated or sudden departure is worrying.

The vendors always argue they have so much bench strength that any transition may mean a hiccup but that’s all it is. Nonsense. There is no history of that with one recent exception: Google. Co-founders Page and Brin had the foresight to realise they needed help and for 10 years, Eric Schmidt provided that in spades, allowing them to mature as managers while not losing their founding ethos. Some argue that in the transitional process, Google lost its way, becoming a tad too bureaucratic. Maybe so, but only a fool would deny Google’s ability to pivot as it has with Google Plus. Oh yeah - and turning in a handsome Q2 result last week.

Any company that ignores succession planning is negligent. In that context, whether Chambers should go seems something of a moot point.

Kick off your day with ZDNet's daily e-mail newsletter. It's the freshest tech news and opinion, served hot. Get it.

Topics

Dennis Howlett has been providing comment and analysis on enterprise software since 1991.

Disclosure

Dennis Howlett

Dennis Howlett is committed to maintaining the independent and opinionated stance that his writings are well known for and does not enter into contracts that would limit his freedom of expression in any way. However it is important in the interests of full disclosure to inform readers of those relationships so they can form their own judgment. This page therefore lists all Dennis Howlett’s current business relationships.

Dennis’s consulting arrangements occasionally bring him into direct or indirect business relationships with some of the companies about which he writes, and/or their competitors. Where such a relationship exists, it is disclosed at the end of any article that references the company concerned.

Dennis owns AccMan, an independently produced blog covering the professional services market, primarily focused on Europe. It is currently sponsored by selected TextLink Ads and named sponsors in the ‘Sponsored Content’ block.

He is a member of Enterprise Advocates, a loose association of consultants, and analysts who are concerned with the buyer side of the buy-sell enterprise relationship.

He is a paid contributor to IT Counts, a site dedicated to discussing technology issues as they related to ICAEW members. He also advises ICAEW on certain aspects of its member outreach programs.

He is an SAP Mentor and participates in SAP Mentor webinars. He has recently produced a guide for SAP resellers wishing to record customer videos. Other than as disclosed here, Dennis maintains no business relationship with SAP and is not financially rewarded for his role as a Mentor.

Dennis maintains relationships with a range of end user organizations and in all cases is subject to non-disclosure agreement. He has no current ‘paid for’ relationships with ITC vendors except as disclosed above although certain vendors comp travel and expenses claims. For the benefit of doubt, T&E reimbursement is a common practice among European based writers. It is often the only way we can attend important events. Even so it doesn’t impact our analysis of what vendors have to say. If you believe otherwise then feel free to ignore what is written here.

Except as mentioned above, Dennis has no other investments in any tech industry participants. This page last updated 23rd February, 2010.

Biography

Dennis Howlett

Dennis Howlett has been providing comment and analysis on enterprise software since 1991 in a variety of European trade and professional journals including CFO Magazine, The Economist and Information Week. Today, apart from being a full time blogger on innovation for professional services organisations, he is a founding member of Enterprise Irregulars and an investor in a European start-up. Prior to, Dennis was technology and tax partner in a British firm of Chartered Accountants for 10 years. Prior to that held various senior finance roles across a broad range of industries.

14
Comments

Join the conversation!

Just In

RE: The succession malaise at Big Enterprise Vendors
FAULKNE 13th Oct
Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.
0 Votes
+ -
Succession planning
fscavo 18th Jul
Great post, as usual. But one thing has bothered me recently about all this hand-wringing over succession planning. For an organization as large as Cisco, or Microsoft, or Oracle, to have a fully qualified designated successor-in-waiting, *just-in-case* something happens to the big guy, seems to me to be a bit of a stretch.

What happens in reality is organizations groom one, or even better, two or three possible successors, knowing that there will always be turnover in the senior ranks. Other times, a founder or CEO emeritus steps back into the top job while a search for the next CEO takes place--whether an internal or external candidate.

Finally, how do you know Oracle doesn't have a succession plan for Ellison? I don't think companies public or private are required to disclose their succession plans, are they? So, the fact, for example, that we don't *know* who Larry's successor is at Oracle does not mean that Oracle doesn't have a succession plan in place. I'm sure it does. And that goes for all the senior leadership positions at Oracle, or at any other large organization for that matter.
0 Votes
+ -
Contributr
@fscavo - interesting thinking Frank but when I think of succession planning I think of 2 words: succession and planning. You can plan all you want but if the chosen/groomed successor is the wrong person - as is often the case - then you've failed. I've seen it many times across many industries. You need look no further than News Corp for the example du jour.

On Oracle - everything I have heard suggests to me there is no plan, let alone likely candidates. Could Safra do it? Hurd is a no go. Then who? Chuck Phillips could have been another Ray Lane but he's out of the picture. Sure, they have some great lieutenants but that's all they are, not commander in chief types. As one wiseacre said to me: 'Larry chokes and Oracle's share price goes to zero.' I don't know any better than the next person but my sources are usually close enough to the action to read it right.
@dahowlett All good points. I think the problem with having the wrong person as the successor is that you don't know he or she is the wrong person until he or she steps into the big job. You only know it's the wrong person in hindsight. I mean, it's not like you can do a dry run or a pilot test. Oh, let's have him run the company for three months as a test to see if he's the right guy.

I suppose you could correct for that by never having a "star" CEO--like Jobs, Chambers, or Ellison. Just have a middle of the road average performer. Then you would have no problem finding a suitable successor. Heck, the successor might even be better than the incumbent. I'm joking, but you can see my point. The problem is, the next "star" CEO is not going to be sitting around waiting for the current "star" CEO to retire or get hit by a bus. So, if you are lucky enough to have a star CEO at the helm, it probably means, by definition, that you are going to have a problem with succession. I think most companies would still prefer to have a star today.
There have been too many successioni fiascos for companies not to disclose their succession plans. Shareholders of public companies, in particular, are required to provide independently audited financial statements. When an organization's success is built on its human capita, why should we accept "trust me" as the standard for succession planning disclosure. I wouldn't expect them to name names but a level of rigor that included positions covered and the nature of development plans would be a heck of a good start.
John Szold
CEO
Planning for Succession Inc.
Miami/Toronto
Dennis,

I can't help but think of SAP's plan to replace the estimable Kagermann: they doubled down with polar opposites -Leo Apotheker and Shai Agassi- and ended up with a lousy two plus years of Leo which has been followed by the hugely lackluster current duo. I must be getting old because I still miss Shai and I still, on occasion, tend to wonder where SAP would be had they chosen him rather than the Grump.
I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate! nccma cooler
I used to be more than happy to seek out this internet-site.I wanted to thanks in your time for this glorious read!! I positively enjoying each little bit of it and I have you bookmarked to check out new stuff you weblog post. this thread is amazing i like your work and i appreciate you that you have share a useful stuff thanks for sharing the i shop abatwa
I used to be more than happy to seek out this internet-site.I wanted to thanks in your time for this glorious read!! I positively enjoying each little bit of it and I have you bookmarked to check out new stuff you weblog post.Bookmarking now thanks please consider a follow up post. power sa shop
I think the representation of this article is actually superb one. This is my first visit to your site. Thanks a lot and keep sharing the information. Keep updating the information for all of us. Thanks ZDNet Government was launched as the brand's first industry vertical, with a mission to cater to IT professionals in the public secto I agree with your post. However, do you have any sources I can cite for my paper wheel car com bury
Well welcome, hopefully you can become a vital member of the community and really help to push far ahead of google. Which Im sure the development team would love. This will of course earn you alot points too and get you on the leaders board. z d n e t t h a n k Im not sure i come to an agreement with you on every level, howevor it absolutely was a good posting, many thanks for taking the time to put up your ideas.
Thanks nice info z d n e t I really liked your current article write more..let me add you to its favorite
I really enjoyed reading this post !!!have bookmarked w e b s will come back to read more.
Fantastic news about the new release.I positively enjoying each little bit of it and I have you b o o k m a r k e d to check out new stuff you weblog post.Im not sure i come to an agreement with you on every level, howevor it absolutely was a good posting, many thanks for taking the time to put up your ideas
Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.

Join the conversation!

Formatting +
BB Codes - Note: HTML is not supported in forums
  • [b] Bold [/b]
  • [i] Italic [/i]
  • [u] Underline [/u]
  • [s] Strikethrough [/s]
  • [q] "Quote" [/q]
  • [ol][*] 1. Ordered List [/ol]
  • [ul][*] · Unordered List [/ul]
  • [pre] Preformat [/pre]
  • [quote] "Blockquote" [/quote]
ie8 fix
Click Here
ie8 fix

The best of ZDNet, delivered

ZDNet Newsletters

Get the best of ZDNet delivered straight to your inbox

Facebook Activity

White Papers, Webcasts, & Resources
ie8 fix
ie8 fix