UK users give QuickBooks 2008 the raspberry

UK users give QuickBooks 2008 the raspberry

Summary: A 'first looks' piece about the UK edition of QuickBooks 2008 on the UKs AccountingWeb site has drawn a succession of criticisms and a huge raspberry from professional advisors who are key influencers in the UKs SMB accounting market. Upgrades are seen as potentially tortuous and pricing comes in for criticism, one commenter said:As a user of QuickBooks for the last 14 years and as a QuickBooks Professional Advisor, I have recently received my copy of QuickBooks Accountant 2008 from Intuit.

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A 'first looks' piece about the UK edition of QuickBooks 2008 on the UKs AccountingWeb site has drawn a succession of criticisms and a huge raspberry from professional advisors who are key influencers in the UKs SMB accounting market. Upgrades are seen as potentially tortuous and pricing comes in for criticism, one commenter said:

As a user of QuickBooks for the last 14 years and as a QuickBooks Professional Advisor, I have recently received my copy of QuickBooks Accountant 2008 from Intuit. What an utter disaster!

The problems of installation and upgrading data files from the previous version (QB2006) are immense and any existing users of earlier versions should seriously consider whether they should upgrade. I have spent about eight hours trying to install the program and upgrade just one company data file and with very limited success. It takes approximately 6 minutes to just open the program from the desktop, and that is on a fairly high spec machine.

Upgrading the data file from QB2006 to QB2008 took several attempts and a couple of hours. Over many years, I have been installing and setting up QBs for clients and training them in the use of the program. I can install and set up QB2006 within an hour. I cannot even satisfactorily install and set up QB2008 on my own computer in eight hours.

One problem I did encounter straight away, when I eventually managed to get into the program, is that templates for invoices, etc. will not transfer across into the new program. Having spent many hours designing and formatting invoices and credit notes in QB2006, I would have to start all over again in QB2008.

What other problems are lurking in there? In my opinion, this program is presently unusable. Beware.

On pricing, another said:

The overwhelming opinion was that £300 was too much for them at this stage, so they would stick to 2006 Regular. Off they all went to get their orders in to Amazon, while there's still some stock left.But what happens when all the 2006 versions in the warehouses are mopped up? Effectively, from now on I don't have a competitive QuickBooks product to recommend to new businesses.

But the main gripe was reserved for the lack of multi-currency handling. With much of the UK and Ireland trading around the world, this is a serious mis-step on Intuit's part. Regular Accounting Web reviewer David Carter summed up the views of many when he said:

Intuit seem to be shooting themselves in the foot on this multicurrency issue.

Intuit's attempts at providing software for non-US markets have been something of a see-saw affair with the company at one moment expressing serious interest in non-US markets but then backing off. At its last earnings call, the company seemed to be de-emphasizing international expansion. This level of critique will leave many UK professionals rethinking their client advice.

Topics: Enterprise Software, Banking

Dennis Howlett

About Dennis Howlett

Dennis Howlett is a 40 year veteran in enterprise IT, working with companies large and small across many industries. He endeavors to inform buyers in a no-nonsense manner and spares no vendor that comes under his microscope.

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8 comments
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  • Rest on your laurels too long?

    Through ZDNet and Vista application compatibility, I learned that Intuit never even bothers to adopt XP best practices software rules (2001 timeframe)

    http://blogs.zdnet.com/Ou/?p=413
    [B]http://blogs.zdnet.com/Ou/?p=413[/B]

    opting, most probably, to keep development investment to an absolute minimum to maximize shareholder profits on a revolving short term basis and are now paying for their shortsightedness (I call this maximazing profits in a short term gain long term pain manner). Now, they find their product extremely difficult to port, let alone add new golden handcuffs, let alone install easily or provide for excellent backward compatibility all while trying to gouge consumers with inflated prices the shareholder will demand because they can't understand why, all of a sudden "high returns, in a quarter or two" are affected.

    A lesson for all businesses, rest if you must, but only to the point where you re-focus on innovation and quality to remain at the top.

    TripleII
    TripleII-21189418044173169409978279405827
    • Doh, meant to bold the title of the blog

      http://blogs.zdnet.com/Ou/?p=413
      [B]QuickBooks Vista problems are six years in the making[/B]

      TripleII
      TripleII-21189418044173169409978279405827
  • As an IT person and CPA...

    Quickbooks has been getting worse instead of better. 2007 was a piece. It's like they have run out of any useful improvements and are simply cluttering up the app and making it harder to use.

    Features like the "Centers" (vendor, employee, etc.) are a total waste of time.

    I am currently in the process of setting up their Enterprise Edition. I do not feel like it was money well spent.

    I could spend the rest of the day enumerating problems. But suffice it to say, "Quickbooks is becoming not so Quick." I am very dissapointed in its current state.
    bjbrock
    • Any chance for a trial of different software?

      Even if just as a learning experience?

      http://mashable.com/2007/09/23/open-source/
      http://www.linuxrsp.ru/win-lin-soft/table-eng.html

      For my user's base, KMyMoney2 is preferred (GnuCASH is more powerful, a couple use it) for personal finance. Not really applicable to you, but just FYI.

      TripleII
      TripleII-21189418044173169409978279405827
      • Always a chance. Thanks...

        for the links.
        bjbrock
    • I have to agree 100%

      I prefer the 2006 interface, but as far as features go, the only new things that have been added since 2003 are trivial with exception to 2007 enterprise. There are a lot of additions to that program, particularly in the inventory module, but it's $2000 (US), so lots of companies won't get the benefits due to the unreasonable cost.

      The home page with the "centers" is handy as far as organization goes, but this is not where the development stage should rest. I'm glad you found something attractive, and it is (IMO) better than the previous method, however it's the USEFUL FEATURES that make this product something I recommend to my clients. Stop with the flowery and get back to a decent accounting program.

      AND - btw, while I'm at it, Intuit - here's a little change I want you to make - I want an automatic prompt that keeps people from voiding checks from the previous period. I can't tell you how many times I've opened a QB file and the retained earnings don't match the previous tax return. 3 guesses as to why 99% of the time. DING DING DING!! YOU'RE RIGHT!! THEY VOIDED A CHECK AFTER THE PERIOD WAS CLOSED. Clients usually don't know better than to do this, but you're program, designed by those who SHOULD know better should stop them from doing this. At the very least, make the app smart enough to "void" properly - a journal entry in the current period, so my RE isn't totally wonky. Would this be so hard? It would save accountants everywhere a lot of time and (as a result) it would save clients money.

      I'm not a programmer, but I can't imagine that it would be that difficult to fix this problem.
      laura.b
  • RE: UK users give QuickBooks 2008 the raspberry

    QuickBooks has been a fantastic product - until they invented 2008 - what a nightmare!!
    dave-foster@...
  • RE: UK users give QuickBooks 2008 the raspberry

    QuickBooks really needs to repair the damage and high cost to their customers they have committed by not allowing owners of 2007 and prior versions to upgrade their investment (which often is quite large) in customized forms to 2008,2009 and 2010 versions. Quite plainly - for our company this is a complete purchase-killer of any future quickbooks versions for us. if we must be forced to re-design all of our customized forms (which also happens to involve company identity, marketing, sales recognition and other capital related issues which cannot be abandoned or changed) then we will do so in a completely new and more powerfull enterprise class accounting software and not reward Intuit for such a callous, costly and non forewarned move.
    Customer I Think