Facebook does not erase user-deleted content

By | April 28, 2010, 7:50am PDT

Summary: When users upload content, pictures and video to Facebook, it is not erased from their servers even when the user ‘deletes’ it. Video and experiment.

Nearly a year on since Cambridge University researchers discovered that Facebook, along with other major social networks, doesn’t erase server-side copies of your uploaded data, the world’s biggest social network is still guilty of such a sin.

Since then, the site has nearly doubled in size. It’s now has the population of the third biggest country in the world, with tens of thousands of servers holding your data, which as soon as it is uploaded, belongs to them to do as and what they wish with it.

Four US Senators are jumping on the privacy bandwagon concerned over users’ privacy. As Sam Diaz points out, profile data by third-party developers (ie. anybody who can write an “application” for the site:

“…used to be limited to 24 hours but that was recently lifted by Facebook. At the f8 conference last week, the executives said this was more of a technicality and suggested that it wasn’t as big of a deal as it might sound.”

So, it’s fair to say while Facebook is growing exponentially larger every day, issues around privacy, user data and information is becoming more difficult for individual users and account holders to police. Facebook, on the other hand, is rolling in it and absolutely loving it. Their privacy policies and terms of conditions covers their arse, so end users cannot complain as they would have been expected to read them before signing up.

Pretty much the same experiment enacted by the Cambridge University researchers a year ago, I have tried this myself - nearly one year on, just to be sure - but only with Facebook.

I uploaded one picture and one video with restricted permissions so only I could access them through Facebook wherever possible, then deleted them. Even though the user has specifically deleted the content, they are still stored on Facebook’s servers and content delivery network by accessing the direct hotlink.

The video proves that the content was uploaded and deleted. Using the links below, you can see that the picture and video is still available to access, and if you wish - for further proof - match the URL’s used in the video (it’s in HD so you can see) with the full direct links below.

The kitten picture that was uploaded and deleted:
http://bit.ly/aUiteD (Full direct link)
The Tango video that was uploaded and deleted:
http://bit.ly/dimpbD (Full direct link)

Now granted, it could take a while for Facebook’s content delivery system to getting around to deleting all cached files, different versions and backups of the files in question. But no, this isn’t the case.

This is something you lovely people can try at home. Upload a picture, copy the direct URL of that picture, save it somewhere for future reference, delete the file and see how long you can directly access it for. I can bet my bottom dollar that in a months’ time, or even six months’ time, you’ll still be able to access it.

This is a quickly-done experiment of which only time will tell. There are two likely outcomes:

  1. Facebook sees this post, isn’t happy, trundles through my account and manually deletes any copy of the above content. I wouldn’t be surprised, actually, but I have a backup plan. The same experiment was done yet again - including video and links but using a friend of mine’s account, stored offline and not to be published - which corroborates this story should Facebook pull the plug.
  2. Say in a week or a months time, the links remain live and proves that the content doesn’t get deleted.

A year ago, a Facebook spokesperson responded by saying:

“When a user deletes a photograph from Facebook it is removed from our servers immediately. However, URLs to photographs may continue to exist on the Content Delivery Network (CDN) after users delete them from Facebook, until they are overwritten. Overwriting usually happens after a short period of time.”

… and this morning, when I received an email from a Facebook spokesperson, they said:

“As stated in Facebook’s Statement of Rights and Responsibilities, the governing document for the site, ‘when you delete IP [your intellectual property, including pictures and videos] content, it is deleted in a manner similar to emptying the recycle bin on a computer‘. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).

It is possible that someone who previously had access to a photo on Facebook, and who saved the direct URL from our content delivery network (CDN) partner (this is different from the Facebook URL) might still have access to that photo.  We have been working with our CDN partner to reduce the amount of time that these backup copies persist.”

They did not explain how long “a reasonable period of time” is. Also, when you upload a picture or video, not only do you sign away all rights of property to Facebook, but they pass it on to their content partners and can be (and are) used for advertisements. Nobody seems to know, or want to talk about where photos are actually uploaded to - so for all we know, they could be beneath the Facebook head office, in a data center somewhere or on the Moon.

Either way, it’s a harsh reality and that the students of this world need to be extremely cautious. Once something goes on Facebook (or the web), it doesn’t come down again. Ever. Just because you cannot directly access it through your Facebook interface doesn’t mean that the content isn’t lurking around the corner for your next employer to stumble upon, and not give you that dream job as a result of the drunken photos you uploaded.

Is it about time governments intervened to scrutinise Facebook’s privacy issues?

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Topics

Zack Whittaker, a criminologist who studied at the University of Kent, Canterbury, is a journalist, writer and broadcaster.

Disclosure

Zack Whittaker

I worked briefly with Microsoft UK in 2006 but no longer have any connection with the company. Regardless, I remain impartial and unbiased in my views.

I don't hold any stock or shares, investments or industrial secrets in any company, but have signed confidentiality agreements with a number of UK and U.S. organisations, whose names I am not at liberty to disclose.

I was involved with Kent Union, the University of Kent's student union, undertaking voluntary, non-salaried, elected positions between early 2009 and mid-2010.

No other company, body, government department, non-governmental organisation or third sector organisation employs me or pays me a salary in any capacity whatsoever.

As a freelance journalist, whenever expenses are given and taken by a company that is not CBS Interactive, these will be disclosed in each relevant post to ensure transparency.

I currently work with a UK law enforcement unit, but this is an entirely separate position which bears no connection to other work.

(Updated: 23rd October 2011)

Biography

Zack Whittaker

Zack Whittaker, criminologist who studied at the University of Kent, UK, is a journalist, writer and broadcaster.

After studying criminology at university, though still in his early-20's, he has already had a series unconventional work and voluntary positions. He has worked with researchers studying neurological illnesses like Tourette's syndrome (which he suffers from), has given lectures on the nature of disabilities in the public community, and occasionally ends up speaking on television and radio discussing the events of the day.

He first had academic work published at the age of 22, then still an undergraduate, and has been cited by a wide range of publications: from the Huffington Post, Business Insider, AllThingsDigital, The Atlantic Wire and CBS News.

Talkback Most Recent of 128 Talkback(s)

  • Just Stop Using Facebook!!!!
    They are an evil organization. Stop now and become free from worry.
    ZDNet Gravatar
    sismoc
    28th Apr 2010
  • ZDNet Blogger

    Or stop using Google, Microsoft, Apple...
    They're all the same, just in different ways. We can't just stop using them; it's how we use them that's the issue.
    ZDNet Gravatar
    zwhittaker
    28th Apr 2010
  • ....
    it's how we use them that's the issue.

    Absolutely right. No matter what they do with deleted data... if I don't put compromising photos/videos/information out there, I'm at less of a risk.
    ZDNet Gravatar
    Badgered
    28th Apr 2010
  • Paypal and Ebay are even worse
    I'm surprised that this is news to people since it has been happening with every free site. They make their money from selling your private info. I mean you didn't think they spent all that money to get the site up and running and then spent even more to keep it up out of the goodness of their hearts?
    What I am really shocked about is that eBay and Paypal keep your personal account and credit card information for at least a year after you cancel your account. That is their official time limit but it has been longer. For any company that deals in financial matters and makes you pay to use there service, keeping private financial information is unconscionable. I would be way more worried about that then a picture that I uploaded to facebook.
    ZDNet Gravatar
    PI_z
    28th Apr 2010
  • ZDNet Gravatar
    windozefreak
    28th Apr 2010
  • Sellers Do
    You don't have to pay to use it to send money; just to receive money. Under most circumstances. There are some exceptions.
    ZDNet Gravatar
    LegendsOfBatman
    28th Apr 2010
  • eBay is among my 3 worst companies
    So, I'm glad to see when others speak the truth against this evil empire that will take any advantage to pee on their clients' leg and say its raining.
    ZDNet Gravatar
    LegendsOfBatman
    28th Apr 2010
  • No, actually....
    ...it's how they use US is the issue.
    ZDNet Gravatar
    alsw
    28th Apr 2010
  • What do you mean you cant stop using them?
    What do you mean you cant stop using them? Would you allow someone to smack you upside your head every day?? No off course not. Facebook is smacking you upside your head but in another way. You and those who say that cant do without are weak and probably have addicted personality's.
    ZDNet Gravatar
    Stan57
    29th Apr 2010
  • Nope
    It's how they use YOU that makes the difference.
    ZDNet Gravatar
    MacSmiley
    30th Apr 2010
  • Good luck with that
    With such a huge user base, that ain't happening.
    ZDNet Gravatar
    Cylon Centurion
    28th Apr 2010
  • Well, I've never used ANY social networking sites...
    ...and have no plans to ever do so.

    I don't really give a crap what some loser on Twitter is thinking about at any give second.
    I've got far better things to do with my life than spend my hours "following" some moron.

    And I could really care less about some twit on Facebook wanting to "friend" me with an unsolicited email. If I want a new friend...I'll get a dog.

    I find ALL of these social networking sites to be a complete waste of time.
    ZDNet Gravatar
    ths40
    28th Apr 2010
  • Well I guess...
    a dog is the only friend you're ever going to have, considering that any human friends you may have, are to be considered losers or morons (in your words) if they use a social networking site.

    But of course, the absolutely hilarious irony, is that you hang around forums, following other people's posts, and responding to them with a rant about "interacting with idiotic strangers across the internet". In one fell swoop, you've appeared as one of those people you wouldn't want to interact with... you have to laugh really.

    Maybe you'd be better off without the internet completely. Paint your windows black and board all your doors up if any kind of social interactivity is beneath you.
    ZDNet Gravatar
    LeeC
    28th Apr 2010
  • You must be
    older in age than me, kids today are always connected, and this tool provides them with another means of accomplishing just that. I use Facebook to KIT with people I graduated with, and to share content.

    If you don't want to join Facebook, then don't.
    ZDNet Gravatar
    Cylon Centurion
    28th Apr 2010
  • What does KIT mean?
    I'm sorry, but using an acronym for every little thing is just NOT proper English. When will people learn this? I believe we should all stop posting on the web, as it is dangerous and makes us look stupid.
    Now, what DOES "KIT" mean?
    Kill Internet Technology?
    Please, spell it out for me.
    ZDNet Gravatar
    janitorman
    28th Apr 2010

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