Facebook's new features, but borking up the site in the process

By | March 20, 2011, 4:51pm PDT

Summary: New features are rolling out to Facebook, but is borking up the experience in the process. When will Facebook realise that people hate change?

You know when it’s going to be a rough week, is when Facebook throws a hissy-fit, and you have to resort to actually writing essays that are due in later next week.

Part of a series of updates, many users of the world’s largest social network will have noticed brand new features across their profile page and news feed. Seemingly small updates, these are ultimately designed to save time and increase access to the end user.

But Facebook has not learned from past mistakes. Though a free service, the customers in this case, over 500 million of them, are not pleased, with a series of borks and screw-ups which is causing the site to become close to unusable.

So far today, I’ve personally struggled with:

  • The notification counter displays zero and does not shift until you click on it.
  • When you do, it displays the usual list of notifications temporarily before swifting you away to the full notification page.
  • People updating posts half way through because they have yet to discover how to drop down to a new line with the Enter-to-post feature (it’s Shift + Enter, by the way).
  • Event pages and group pages are not displaying the wall, even though notifications are still flowing in.

And for those who have recently updated to the new messaging feature that Facebook is slowly rolling out, many users are struggling with a great deal of problems.

  • Each time you click on a person to chat to in your online contacts, it creates a new chatting tab at the bottom of the page, without any capability to send messages.
  • Or, if the user can do, users cannot close the window down.
  • If you’re lucky, your messages do go through but then your messages suddenly do not display. But, you are lucky to some extent in that all chat messages go through the Messages area, but you get a flash and a buzz from your mobile phone every time that happens.

A lesson from the younger generation to Facebook. People don’t like change. Younger people as an innate feature of their personalities, on the most part, do not like change.

It’s this sort of indiscriminate attitude towards your userbase demographics that will turn people off the site. It’s already forced me to log out for the night and resort to the mobile interface on my phone.

Frankly, I think many would rather the entire site was down than struggling to cope with the frustrating string of failures and site screw-ups.

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Zack Whittaker, a criminologist who studied at the University of Kent, Canterbury, is a journalist, writer and broadcaster.

Disclosure

Zack Whittaker

I worked briefly with Microsoft UK in 2006 but no longer have any connection with the company. Regardless, I remain impartial and unbiased in my views.

I don't hold any stock or shares, investments or industrial secrets in any company, but have signed confidentiality agreements with a number of UK and U.S. organisations, whose names I am not at liberty to disclose.

I was involved with Kent Union, the University of Kent's student union, undertaking voluntary, non-salaried, elected positions between early 2009 and mid-2010.

No other company, body, government department, non-governmental organisation or third sector organisation employs me or pays me a salary in any capacity whatsoever.

As a freelance journalist, whenever expenses are given and taken by a company that is not CBS Interactive, these will be disclosed in each relevant post to ensure transparency.

I currently work with a UK law enforcement unit, but this is an entirely separate position which bears no connection to other work.

(Updated: 23rd October 2011)

Biography

Zack Whittaker

Zack Whittaker, criminologist who studied at the University of Kent, UK, is a journalist, writer and broadcaster.

After studying criminology at university, though still in his early-20's, he has already had a series unconventional work and voluntary positions. He has worked with researchers studying neurological illnesses like Tourette's syndrome (which he suffers from), has given lectures on the nature of disabilities in the public community, and occasionally ends up speaking on television and radio discussing the events of the day.

He first had academic work published at the age of 22, then still an undergraduate, and has been cited by a wide range of publications: from the Huffington Post, Business Insider, AllThingsDigital, The Atlantic Wire and CBS News.

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Facebook Changes
margbond Updated - 22nd Mar 2011
I have to agree with you, Zack, although as an American, I can only imagine what "borking up" really means! I do think that many of the recent FB "improvements" have been made willy nilly, and without a lot of foresight into what users really want to be able to do, and what is just unnecessary. The same high-speed code writing and development that has gotten FB to where it is today could likely be the cause of it's ultimate demise. I hope that the powers that be at FB figure this out sooner than later. And yes, I also agree that people are not generally keen on change, regardless of age. And I do have to add that it's possible a little more maturity on the part of FB developers and marketers would go a long way towards creating a forward thinking upgrade plan that users will welcome with enthusiasm.
Gee Zach, younger people don't like change - as opposed to middle aged and older people I presume. As you grow older you may discover this is in fact the human condition and the only constant is change and people complaining about it.

Facebook is great for photos and family catch-up but the rest is just people pretending they're celebrities or have such low expectations they actually play games there.

As a tech blogger, I suggest you get used to change wink
I refer you to Joel on Software. In one of his many insightful discussions we argued that people would prefer a system with terrible usability to one with fantastic usability as long as the first provided a service they actually wanted to use.

And he said this way before Facebook existed.
0 Votes
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try and find your current friends list
sparkle farkle 21st Mar 2011
it seems like they're more worried about you finding more people that you barely know than staying in contact with the ones you do.
And now they keep telling me to switch my homepage to FB. No.
"Seemingly small updates, these are ultimately designed to save time and increase access to the end user."

The road to h*** is paved with good intentions. I haven't been very impressed with any of Facebook's UI changes thus far.

"But Facebook has not learned from past mistakes."

Agreed. Sadly, that has described Facebook well ever since it became popular. They refuse to learn.

"A lesson from the younger generation to Facebook. People don?t like change. Younger people as an innate feature of their personalities, on the most part, do not like change."

. . . and it gets worse as you get older. At least younger people are good at learning new things, even if they don't like them.
0 Votes
+ -
Facebook Changes
margbond Updated - 22nd Mar 2011
I have to agree with you, Zack, although as an American, I can only imagine what "borking up" really means! I do think that many of the recent FB "improvements" have been made willy nilly, and without a lot of foresight into what users really want to be able to do, and what is just unnecessary. The same high-speed code writing and development that has gotten FB to where it is today could likely be the cause of it's ultimate demise. I hope that the powers that be at FB figure this out sooner than later. And yes, I also agree that people are not generally keen on change, regardless of age. And I do have to add that it's possible a little more maturity on the part of FB developers and marketers would go a long way towards creating a forward thinking upgrade plan that users will welcome with enthusiasm.

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