Generation Y prefer unrestricted office web access

By | August 28, 2010, 12:19pm PDT

Summary: The Generation Y prefer unrestricted access to the web within the working or office environment. It appeals to their inner communication abilities, and not just for social networking.

Since businesses and companies started using the web as a crucial commodity in the office workspace, the ongoing argument of whether web restrictions should be implemented to maintain efficiency has continued.

According to Computerworld, more and more employees are complaining about being blocked access to certain websites during office hours. This could be severely limiting to the skills that the Generation Y possess as part of their innate ability to use unconventional sources for research information.

Over time, IT managers can determine which sites are used the most, the time individuals spend on these sites and whether they are relevant to the work they perform. Many stories over the years have encompassed employees being banned from accessing social networking sites in particular, with the view that taxpayer dollars should not pay employees to socialise.

On the other hand, employees are using unconventional and non-traditional ways of communication to enable better internal workflow. Depending on the organisation size, one company may prefer to use VoIP technology and others use instant messaging type communications over the customary email solution.

Yet students at university are more accustomed to communicating with each other over instant messaging with Facebook chat for example, as like an inbox or a instant messaging client, to the point where they buy dedicated hardware for it. Of course it offers the distraction of your vast, multilateral friendship groups offering updates on their daily lives, outside the working environment, but it works in an effective way to some.

While working with Kent Union last year, though there were fixed landline extensions to the executive branch of the small student-oriented organisation, it would be far more efficient to send a text message or Facebook them. Even here at ZDNet, the main people I speak to internally are easily accessible on Skype, instant messengers and on occasion, Facebook, with a ‘common protocol’ email group.

One could argue that being productive includes the employee not feeling restricted or tied down could negate the need for web restrictions. However, if employees spend their entire time on Facebook and other social networking sites, this could be counterproductive in the office environment. Though if the work gets done, who could argue?

With organisations taking the modern approach and branching away from the typical office environment, favouring the ‘beer in the fridge at the corner of the office‘ system, the ‘beanbags in the meeting room‘ approach or even the ‘bring your pet to work day‘ method, Generation Y employees are expecting a more dynamic and less stringent workplace.

And, with students taking advantage of these non-traditional communication techniques, and sourcing answers from social media, Twitter, online content, forums and suchlike, policing the office web access at a managerial level will become more and more difficult.

Would web restrictions at the office be counterproductive? Can there be a valuable gain from communicating or researching using social media? Have your say; it would be most interesting to see what you think.

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Topics

Zack Whittaker, a criminologist who studied at the University of Kent, Canterbury, is a journalist, writer and broadcaster.

Disclosure

Zack Whittaker

I worked briefly with Microsoft UK in 2006 but no longer have any connection with the company. Regardless, I remain impartial and unbiased in my views.

I don't hold any stock or shares, investments or industrial secrets in any company, but have signed confidentiality agreements with a number of UK and U.S. organisations, whose names I am not at liberty to disclose.

I was involved with Kent Union, the University of Kent's student union, undertaking voluntary, non-salaried, elected positions between early 2009 and mid-2010.

No other company, body, government department, non-governmental organisation or third sector organisation employs me or pays me a salary in any capacity whatsoever.

As a freelance journalist, whenever expenses are given and taken by a company that is not CBS Interactive, these will be disclosed in each relevant post to ensure transparency.

I currently work with a UK law enforcement unit, but this is an entirely separate position which bears no connection to other work.

(Updated: 23rd October 2011)

Biography

Zack Whittaker

Zack Whittaker, criminologist who studied at the University of Kent, UK, is a journalist, writer and broadcaster.

After studying criminology at university, though still in his early-20's, he has already had a series unconventional work and voluntary positions. He has worked with researchers studying neurological illnesses like Tourette's syndrome (which he suffers from), has given lectures on the nature of disabilities in the public community, and occasionally ends up speaking on television and radio discussing the events of the day.

He first had academic work published at the age of 22, then still an undergraduate, and has been cited by a wide range of publications: from the Huffington Post, Business Insider, AllThingsDigital, The Atlantic Wire and CBS News.

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RE: Generation Y prefer unrestricted office web access
aldi_narto 2nd Nov
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Sure they do .....
wackoae 28th Aug 2010
.... they like wasting time and would love to get paid for it.

But they forget that they were hired TO DO A JOB. The office where you work is not a place to waste time yapping nonsense on Tweeter or for bragging about their none existent sexual life in Facebook (opening the door for legal problems).

At my place of work, some idiot decided to remove Facebook from the back list of websites (gossip is that some big shot forced IT to make the change to contact his mistress). Within days, the IT department was busy handling an influx of millions of spams emails (mostly selling illegal meds), at least one nasty virus that McAfee failed to block and a couple of attempts to break through the company's firewall.

So please spare us the BS about generation Y wanting this and that. Most are just spoil brats that think they are smart and have a god given right to get paid for wasting time and abusing company resources.
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DonnieBoy Updated - 17th May 2011
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Please Explain this
anra 28th Aug 2010
@DonnieBoy

Dear young man, we old farts are not exactly against the change, but there needs to be some checks and boundaries. How would you explain that my facebook is generally full of friends feed with videos of cute kids and silly kitties, when I know that all of them (friends, not kids and kitties) are in their offices and should have been working instead of watching and posting these videos.
But, much better to do performance based evaluations than try to watch over everybody's shoulder all day long.
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@DonnieBoy

Who needs them? All the children that want a job.
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Your speech pattern would clearly imply that you are much younger then the 50 years old you claim to be.
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Message has been deleted.
Bruizer Updated - 17th May 2011
  • Flagged
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Message has been deleted.
Bruizer Updated - 17th May 2011
@wackoae All tools are potentially useful. Isn't the biggest question really whether or not the work is getting done? Some people need it and some don't --- I can tell you for a fact that restrictions placed on me (in an academic and artistic capacity) cause far more problems to my workflow than any perceived benefit.
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Explain to me ...
wackoae 28th Aug 2010
how wasting time in Facebook, Tweeter or (non-work related) IM is a useful tool at the work place??

If you have enough time to get the work done and waste time yapping, then either your talent is not getting use efficiently or you are over paid for the job you are doing.

Having immediate access to information related to work is one thing. Wasting time yapping online with your idiot friend is another.
@wackoae you are phenomenally uninformed. Good luck finding a clue....
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... and a professional person don't need clues. Clues are for the clueless.

A real professional just knows what to do because they don't waste time yapping about their non existent sexual life on anti-social networks during work hours.
@wackoae --- Your assumption is that fields where Facebook, Twitter, and other non-(directly)-work related IM (and other such tools) do not exist. As I originally stated above --- "...in an academic and artistic capacity..." --- both of those areas tend to be more fluid as they are often exploratory and research based. You're also assuming that "yapping online with your idiot friend" is an activity unable to spur creative thinking or real results on some actual task.

If your task is to move these objects from point A to point B you may have a reason to limit such social media ... but if your task is something less definable (create art ... research something ... make connections others haven't made before) then these tools certainly (if sometimes indirectly) contribute to those goals.
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Useless Frills
anra 28th Aug 2010
I could never understand the concept of "beer in the office fridge" concept. I had rather have my organization stay away from such gimmicks, save funds and lay off lesser people when the crunch time arrives.
thumbs up. Have you ever visited Google?
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And the free food is only for the select. Additionally, Google was by no means the first company that had the idea. Many companies have used that concept long before Google hit the scene. And alll you need is to look around to see companies that provide periods of personal time that the employees use, whenether they originize a game of chess, or basketball.
communicates, and is in many cases much more efficient than the old methods we used. But, just like we can receive personal calls, you have to let people do personal chats at work. Obviously, if somebody is doing personal chat all day long (like doing personal phone calls all day long), you have to reprimand them. Evaluations should be more performance based like they are at Google. At Google, if you want to take a break and play beach volley ball for a couple of hours, no problem!!!!!!
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The workplace is not the place to do personal chats. While a personal phone call last a few minutes, an IM chat usually last for 30 mins .... most of it wasted trying to figure out how to type what can be said in a factions of a second.
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Contributr
Work life = personal life
zwhittaker 28th Aug 2010
@wackoae A lot of people who work together become friends. At what point should the line be? Sure you can talk figures with Jane in accounting, but if you ask her how her kids are - should the boss with the mighty fist of workplace justice step in and reprimand the two?
phone calls can be just as long as chat. But, playing beach volley ball together is better than personal chats.
@wackoae, I'm 40 odd but I'm not too fixed in my way to see how young people use social media. They don't spend "30mins" using facebook. They multi-task, and spend a few seconds here and there responding to a post. They maintain productivity while doing so. They also make contact with other firms and I have seen on many occasions business opportunities formed and shaped on facebook. I've even worked with customers (I run an IT consultancy) who actively incorporate facebook into their communication structure. I remember when there were people like you saying the same thing about email and how "unproductive" it is, yet business relies on it now. It is far more efficient for particular kinds of communication than phone. Facebook can be a tool, and one that people who have grown up with computers are adept at using productively.
@max_wedge

I hear and see a lot about the "net generation" multi-tasking. At best multi-tasking means doing a lot of simple things simultaneously. There are certainly some jobs that demand this. But what it also often means is "doing a whole lot of things poorly at the same time", or doing nothing at a high rate. I think the clinical diagnosis is ADD.

What multi-tasking never means is solving a single very difficult problem.

Internal IM is quite useful and should be allowed. External IM less so. Internal collaborative tools (wikis, sharepoints) are great and follow the "new age" mindset.

But no company in their right mindshould allow Facebook access except to marketing. It has no security for your companies data and will actively exploit it given the chance. It's a malware cesspool. And there are better tools for business that don't have its weaknesses.
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Google also had chat enabled...
SonofaSailor 30th Aug 2010
@DonnieBoy

look how well that played out for them.
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@DonnieBoy The harsh reality is for most companies that deal with many of the regulatory supervision bodies, many of these communications are required to be supervised and archived. So standing up a robest enterprise unified messaging / IM infrastructure is not cheap. I certainly don't think many large companies want any senstive information being shared across public IM / web sites. massage sacramento | massage san jose | used cars sacramento
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Not many places are Google
MobileAdmin Updated - 28th Aug 2010
Working for a fortune 100 company I can attest there is a struggle across all divisions moving the bar in how collaboration can / will occur. HR is stuck in the 1950's mindset that the work day is 9-5. Compliance and security would prefer if things went back to pen and paper.

The harsh reality is for most companies that deal with many of the regulatory supervision bodies, many of these communications are required to be supervised and archived. So standing up a robest enterprise unified messaging / IM infrastructure is not cheap. I certainly don't think many large companies want any senstive information being shared across public IM / web sites.

Gen Y needs to learn the difficult lesson of putting a line between your personal life and business one. I've seen countless people fired for inappropiate usage of email so you can imagine how bad social networking would be. For IM whenever a conversation is started either internally or externally we display a disclaimer that the conversation will be supervised and logged. The drop rate is over 75% so the need for IM is purely for personal usage only. IM with presence is a great tool but the tools are easily abused and people need to remember they are provided for the purpose to improve collaboration and efficiency not tell your bro's about the hottie you nailed at da club last night.
Maybe Google is doing something right???
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How do you run a companies with a physical production line like you doa programming company? You cannot.

Can the employee take work home from a production line?

In a production line facility, can the person who runs the capacitor loading machine take a "volleyball break" at 10am while the rest of the line continues on?

As you can see that the Microsoft, Google, even Canonical's business model is completely different from that of the majority of companies in the country/world in which one component of the line cannot act independently from the rest of the line.

And from the looks of the lastest strings of failures in regards to google, ,and the fact that they have pulled alot of the free perks associated with working for them, it would be logical to assume that google's productivity is not as good as it was once thought.

They may have found that their "productivity ideas" where not such a good idea.
plain
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And lots wrong
Bruizer 29th Aug 2010
@DonnieBoy

All you have to do is look at the mess-up of the Nexus 1 to see how poorly Google functions out of any area besides search. Lots of this is to their laid back culture and unwillingness to look at what might go wrong.
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Are you forgetting?
SonofaSailor 30th Aug 2010
@DonnieBoy

They did recently get hacked via chat.

And, they've had a few product snafu's lately as well.
@MobileAdmin don't assume. My team is distributes across three offices & two time zones. I love IM as a lightweight communications tool & find it extremely useful.
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Not many places are Google
MobileAdmin Updated - 28th Aug 2010
Sorry for dupe
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It is odd. I just posted a single respones
Mister Spock 29th Aug 2010
and noticed myself that it was immediately duplicated.
There appears to still be many flaws in ZDNet's new site.
plain
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@Mister Spock
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So the BIG BOSS has a choice give all the new employees, who are demanding lots of Web toys, social time, etc., what they want, or just offshore the whole department for minimal cost. Umm, I wonder which will be chosen?
Just look at what those little companies like Boeing, IBM, MicroSoft have offshored.
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Facebook and other loosely controlled social networking sites are blocked not to keep people from cyber loafing but to secure the enterprise. Cyber Loafing prevention is the responsibility of managers and corporate policy. Facebook and MySpace have very lax password policies and lots of graphics. When Facebook and MySpace come up with better ways to prevent seeders of malware from compromising accounts, attaching malware to the objects on the accounts such that unsuspecting stoppers by get infected and then propagate malware through the enterprise then maybe those sites will be welcome in the enterprise. For now the security risks are just too great to allow access to those sites.
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I allow full Web access in my company and use MS Messenger for IM. Employees can also use the Web for recreation during breaks for gaming or media.

The real problem is when their chat or social site becomes more interesting than the job they are currently doing whether it be quality control, programming or scripting. Some tasks require your attention and concentration, as well as time to get back into. We can all become distracted at times and the occasional reminder seems to suffice, rather than removing all possible sources of distraction from everyone. I expect my work colleagues to act as adults rather than assume they will act as children.
@tonymcs@... Love your work buddy, atleast someone has some common sense on these issues...
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Sorry, not going to happen
NoAxToGrind 29th Aug 2010
When I and my employes are at work, I expect everyone to be working, not wasting time on social sites. Anyone that disagrees is free to quit and start a company of their own and run it as they see fit.
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Contributr
@NoAxToGrind All good and well, but what about if it were a news office, or a journalist? Facebook communicate their press releases via a Facebook group and inbox messages - so access to Facebook is vital for those covering the company. Plus, if there are tipsters out there, sometimes it's easier to get in touch via Twitter or Facebook. So it can be useful, but blocking the sites flat out could mean the employee loses an edge.
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But what if it was not?
Mister Spock 29th Aug 2010
There will be circumstances in which new tools would be a help to particular organizations, and if Facebook would help out a news agency, then it is a non issue.

But an accounting agency really has little use for Facebook, instead their job is to account for all revenue associated with a business or entity. Would face book be a help to them in "crunching the numbers"? Would MySpace have helped GM or any automobile companies with their issues?

Giving one example of a news origanization as a metric for all companies is illogical.
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@zwhittaker
...is that NOT everyone works for a news office, is a journalist, or does blogging for a living. What may be necessary for YOU in your capacity doesn't mean that everyone needs it as well.
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@zwhittaker
#1- The world is not just sudo-journalist (bloggers). In fact, journalist are not even 1% or 1% of the work force.
#2- In special cases, where access is needed for a business reason, the account of the specific person(s) can be given privileges that others don't need. Access is limited to the responsible person, while blocking access to the irresponsible journalist wannabe trying to do a non-work related blog (ie: personal project or another job) while getting paid by the company.
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Those are the exceptions
Bruizer 29th Aug 2010
@zwhittaker

And far from the rule. 99% of employees have no need of facebook at work.
Like everything it has its good and bad. Facebook is helping me catch up and restart relationships with relatives on the other side of the country That being said Work is work and personal life is personal life. Work should be friendly but it is NOT your friend. Want do personal stuff, do it during break and lunch. There are always exceptions. Obviously on a 9/11 type day not much work will be done. This is not new. Things stopped for awhile when JFK was assassinated(The Mad Men episode did a good job with this). If you need this for work it must be there otherwise it is a luxury or perk.
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Work is for work
dbkfrog 29th Aug 2010
I liked having access to facebook at work. I could check a few things before the work day began and at lunch time but it's been blocked now. I can understand why because, as is always the case, there are always those who ruin it for everyone else by misusing it and spending too much time on it though out the day.

Sure offer some food at the office and social activities for after work, but in the typical 8 to 5 work day there is no place for social networking. They are time killers and time is money.
@dbkfrog, I've seen cases where a manager demands facebook be blocked because they notice one person over using it...rather than exercise some balls and deal with the employee responsible, they'd rather put their head in the sand and make the IT department block facebook and ruin it for the 99% of people who use it responsibly (some of those being work related uses even)
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If only one person was using it...
Bruizer 30th Aug 2010
@max_wedge

Then blocking Facebook only impacted a single person. Sadly, Gen Y thinks they can multi-task and be interrupted for 15 seconds and continue on. This is far from true from what I have seen. A single phone call, TM or alert on their FB can kill 5-10 minutes of loss productivity.

First, their train of thought is broken. They get a 1 minute interruption. They go back in time 5-10 minutes to figure out where they were at. Get started working ont he problem. Get an IM on their phone. 30 second interruption. Repeat.

Study after study has shown they CANNOT multi-task. Experience in the workplace shows the same thing.

With few exception (like marketing), there should be no work related use of Facebook. There are so many security and legal issues raised by this, it is not funny.

Now, if in the future, companies abandon normal web pages and start making data sheets, pamphlets and specification available ONLY on FB, then it will be time to reconsider. But as long as FB is primarily (as in >95%) for non-work/entertainment, it is not a legitimate work tool.
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Give me a break
rluxemburg 29th Aug 2010
NOBODY likes locked-down web access. This is not exclusive to Gen-Y.
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Bingo
Bruizer 29th Aug 2010
@rluxemburg

Fully agree. I also fully understand why there is filtering. And agree with that as well.
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Let them have access
tech-wise 31st Aug 2010
They have entered the adult world, treat them as responsible adults.
Pay them. If they spend too much time on social networks and such, it will reflect on their performance. They will get poor appraisals, lose promotions and quite likely their jobs. What better way to teach them about actions and consequences?
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