Google 'does a Hotmail'; reports of deleted emails

By | February 28, 2011, 2:29am PST

Summary: Gmail has bellyflopped again, only weeks after Hotmail suffered an outage which affected thousands of people. Is the cloud the safest place for an email service?

Google has followed seemingly similar steps to Microsoft in a recent outage, which now affects around 150,000 Gmail users, deleting not only their emails but folders, personalised settings, labels and themes too.

Engineers have been working on this since the early hours, according to the company, while they state that less than 0.1% of all users are affected.

Google Apps users, including Google Apps for Education users, are also under the affected umbrella, but thankfully most students should have slept through the outage, as students sleep on average 109% of the time (gratuitous joke).

Many students, though using Microsoft’s Live@edu service and other college and university in-house services to manage their email, link in to Gmail for additional storage.

Nevertheless, this will be a significant blow to the public relations of the company, with Gmail as one of the worlds most used free web based email services.

In credit to Google, however, it updated its Dashboard pages over the weekend to acknowledge the problem, whereas Microsoft resorted to taking to the convoluted forums it hosts on their own problem pages, when it suffered an outage over the New Year break.

Is the cloud the best place to store email? Or would you prefer to manage your own in a private cloud set-up? Have your say.

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Topics

Zack Whittaker, a criminologist who studied at the University of Kent, Canterbury, is a journalist, writer and broadcaster.

Disclosure

Zack Whittaker

I worked briefly with Microsoft UK in 2006 but no longer have any connection with the company. Regardless, I remain impartial and unbiased in my views.

I don't hold any stock or shares, investments or industrial secrets in any company, but have signed confidentiality agreements with a number of UK and U.S. organisations, whose names I am not at liberty to disclose.

I was involved with Kent Union, the University of Kent's student union, undertaking voluntary, non-salaried, elected positions between early 2009 and mid-2010.

No other company, body, government department, non-governmental organisation or third sector organisation employs me or pays me a salary in any capacity whatsoever.

As a freelance journalist, whenever expenses are given and taken by a company that is not CBS Interactive, these will be disclosed in each relevant post to ensure transparency.

I currently work with a UK law enforcement unit, but this is an entirely separate position which bears no connection to other work.

(Updated: 23rd October 2011)

Biography

Zack Whittaker

Zack Whittaker, criminologist who studied at the University of Kent, UK, is a journalist, writer and broadcaster.

After studying criminology at university, though still in his early-20's, he has already had a series unconventional work and voluntary positions. He has worked with researchers studying neurological illnesses like Tourette's syndrome (which he suffers from), has given lectures on the nature of disabilities in the public community, and occasionally ends up speaking on television and radio discussing the events of the day.

He first had academic work published at the age of 22, then still an undergraduate, and has been cited by a wide range of publications: from the Huffington Post, Business Insider, AllThingsDigital, The Atlantic Wire and CBS News.

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RE: Google 'does a Hotmail'; reports of deleted emails
FAULKNE 13th Oct
Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.
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Sh** happens
pjotr123 28th Feb 2011
Sh** happens. That's about it, I think.

It appears that all lost data are recoverable, so the damage to the affected accounts will remain limited.

All in all, Gmail remains my e-mail service of choice. Switched a couple of years ago, and never looked back. No need to. happy
@pjotr123 Not for me! I use a commercial version of yahoo! email which costs me US$19.95 a year. For that price I get 300 aliases (send/receive) to my mail yahoo email address. If I signup for a site online, I make up an address just for that site. If I get spam emails to that address, I just delete the alias. End of problem. Gmail? I just use it for gtalk to my offshore teams around the world. That's all. It's not nearly as good as yahoo!
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"Microsoft behind it!!"
LBiege 28th Feb 2011
Google will somehow find a way to blame it on Microsoft, trust me.
@LBiege No - they'll just fix it and move on. Not every company is as small minded as M$
@LBiege yeah but i think the main reason is because people using hotmail mails a lot for spamming and such
moving services | Tulle
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Rest assured
klumper 28th Feb 2011
Google Street Vans are out looking for 'em as we speak.
I better take backups on my laptop. Gmail just keeps screwing up every now and then.
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@coolnerd16 How many redundant forms of storage are enough? Well, that depends on how you feel about losing your stuff. Ask yourself, "How much do I depend on, how upset would I be and/or how much would it cost to replace this data if it got wiped out?" seattle plumber
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I was wondering over the weekend how many out there would give them a free pass. If this was Hotmail again, people would be in a tizzy!


Frankly, I hope each day that Google will some out delete themselves out of existence. Today, we were 150,000 closer to that goal!
@Cylon Centurion 0005 Hotmail? Stone age!
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I call this a BS story because
Will Farrell 28th Feb 2011
Google never has these probems, only MS does!
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@Will Farrell

We all love Google! Google, I want you to have my HDD, I want you to crack it open a mine it, you deserve all the advertising revenue you can get! Marry me Google?
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This is why you shouldn't use Google services.
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Or Microsoft services...
jasonp@... 28th Feb 2011
@Loverock Davidson
since they have the exact same problems. Heck, let's eliminate all web-based services and go back to 1993 where web meant static HTML.
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@Loverock Davidson Just like people shouldn't use Microsoft services...

As I recall Hotmail used to be hosted on SUN SERVERS....hmm..care to comment on that Lovey?
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Because they purchased hotmail years ago
Will Farrell 28th Feb 2011
@Ron Burgundy
and made it better by upgrading the service to Windows Servers.

Nothing wrong with that.
I am migrating my school to Google Apps or Live@edu this summer. Still finalizing the decision on which way to go. Kudos to Google for acknowledging the issue. Microsoft is less transparent when things go wrong. Something I have to consider in the coming months.
Don't get me wrong. Storage on the cloud when everything is working properly, makes it very convenient to access from anywhere. The problem is, everything doesn't always work properly; and the more pieces there are, the more points of failure exist, and the less often everything does work properly.

If you insist on going to the cloud, you would be wise to insist on duplicate, local, off-line usable storage and applications for critical data and information. thinking you can do without a local I.T. shop and infrastructure may save you a buck in the short run, and it may cause total failure of your business in the long run.
@Dr_Zinj Good point; Google do need to improve their offline options and allow more backup systems. They will.
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I sure wish that google would release their own computer email app so I can get rid of that lousy microsoft essentials free version. It use to be great. Now it is pathetic and hard to control multiple accounts.
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Not only that...
Hallowed are the Ori Updated - 28th Feb 2011
How about the lame-assed way WLM 2011 handles photo attachments?

I would like to know who the stupid son-of-a-b!tch is who decided everyone using the Windows Live Mail client would like to have photo attachments shown as either:

a.) A thumbnail or,
b.) A slideshow

Does your email only have one photo attached to it? Well too damn bad, you're either going to see it as a thumbnail or you're going to see it as a slideshow... consisting of one image.

And, since you CAN NOT change it back to the way photo attachments were handled in previous versions, I uninstalled the 2011 garbage and went back to the 2009 version.
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I back my emails up when I back up computer files. I trust no one who holds my information. It is best served in the hands that care most for it, ME.
I've been playing in the information technology sandbox since 1977, and if there's one lesson to be learned there (whether your data is based in paper, on film, on tapes or some form of mechanical or digital media) it's this: "If it matters, make multiple copies and mix and match your methods of storage to give you the broadest coverage of protection."

How many redundant forms of storage are enough? Well, that depends on how you feel about losing your stuff. Ask yourself, "How much do I depend on, how upset would I be and/or how much would it cost to replace this data if it got wiped out?"

The more vital, personal or expensive to replace the data is, the more copies you should keep in more redundant forms of storage. Think of it this way ... If your office building burns down, something stored on the web will be safe and sound. If your remote storage provider tanks, copies saved to local disk or USB are not effected. A water leak might trash electronic and paper copies, but CD's and DVD's will be fine.

If it matters, never assume that any one method of storage or one location (real or virtual) is enough.
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@Trep Ford - Well said. If anyone thinks that data stored in one location or form of media is good enough, is kidding themselves. Just because the data is in the "cloud", does not mean it is 100% available at all times. Many are in hybrid mode, with cloud and local network use and it's assumed that the local data is backed up, why not the "cloud".
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