Research in Motion recalls PlayBook tablets over faults

Research in Motion recalls PlayBook tablets over faults

Summary: Research in Motion recalls around 1,000 PlayBook devices with software issues. Though it's not their biggest disaster, it could have a serious knock-on effect.

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Research in Motion, manufacturer of BlackBerry smartphones, is recalling around a thousand of their 16GB iPad-competing PlayBook tablets, after some suffered from a software fault affecting the initial loading of the operating system.

The devices were shipped only to Staples stores, but it is unclear which country the affected stores are in.

But as many of the tablets are still in storage and warehouses, it is unclear how many have been affected, or how long it will take before customers get their hands on their new, albeit broken purchases.

Many consumers are not buying the PlayBook, opting for suitable alternatives to the late-in-the-game tablet, which had lukewarm reviews before it was even launched last month.

Granted, it could have been much worse. It is only a thousand devices of a specific model, but it does knock confidence in the PlayBook, with many knowing full well that the device was not strictly completely ready even on launch day.

A Research in Motion spokesperson said:

"RIM determined that approximately one thousand BlackBerry PlayBook tablets (16 GB) were shipped with an OS build that may result in the devices being unable to properly load software upon initial set-up.

The majority of the affected devices are still in the distribution channel and haven't reached customers. RIM is working to replace the affected devices.

In the small number of cases where a customer received a PlayBook that is unable to properly load software upon initial set-up, they can contact RIM for assistance."

As ZDNet's British-sister site CNET UK considered, "this is still bad news for the PlayBook". Not only can 'dodgy' devices deter customers from spending their cash on a product which may have to be replaced, it adds further gain to competitors like the iPad and the Motorola Xoom for which were launched without hamper.

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Topics: Tablets, CXO, Hardware, Laptops, Mobility, BlackBerry, Software, IT Employment

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59 comments
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  • So, they recalled

    every one they actually sold¡
    davebarnes
    • RE: RIM recalls 1,000 PlayBook tablets: Setup software loading faults

      @davebarnes

      LOL Dave... Exactly what I was thinking...
      i8thecat
      • They did say that most of faulty tablets are still in the channel, not sold

        @i8thecat: ... to users. So "they recalled every one they actually sold" is probably not very much far off of reality.
        DDERSSS
      • Thanks

        @i8thecat
        Thanks for the nice blog. It was very useful for me. Keep sharing such ideas in the future as well. This was actually what I was looking for, and I am glad to came here! Thanks for sharing the such information with us.
        <a href="http://www.donnecercauomo.com">donna cerca uomo</a>. bye
        Galeazzo
    • RE: RIM recalls 1,000 PlayBook tablets: Setup software loading faults

      @davebarnes
      Utcmiami
    • RE: RIM recalls 1,000 PlayBook tablets: Setup software loading faults

      @davebarnes You hit the nail on the head with that!
      athynz
    • RE: RIM recalls 1,000 PlayBook tablets: Setup software loading faults

      @davebarnes ha ha, loser
      Richard1111
  • In other news, Motorola has to recall all Xooms sold...

    to install missing 4G hardware. I am saddened by the rush to market many of these manufactures are doing. Samsung might have got a good tablet finally with the 10.1. It seems finished.
    Bruizer
  • RE: RIM recalls 1,000 PlayBook tablets: Setup software loading faults

    "Not only can ?dodgy? devices deter customers from spending their cash on a product which may have to be replaced, it adds further gain to competitors like the iPad and the <b>Motorola Xoom</b> for which were launched without hamper."

    I did not know Xoom launched without problems? Like the PlayBook, the Xoom was also rushed to market. It received well deserved negative reviews. Crashes. SD card still not supported. Expensive. Motorola touted the Xoom's Flash support as a key iPad differentiator during CES but launched without it.....

    The iPad launched in 2010 and worked as promised. These guys are still struggling to get the basics down on their devices one year later.
    dave95.
    • RE: RIM recalls 1,000 PlayBook tablets: Setup software loading faults

      @dave95. It's because they are rushing to get them out to try and chip away at the iPad. I don't care about any of them though. I don't need an iPad, I would never overspend for a XOOM, and I would never buy a RIM product ever.

      I will continue to wait for my ASUS Transformer to ship. Yea Target.com, I'm talking to you!
      Bates_
    • Yeah, having a dictatorial, monomaniacal CEO really helps execution

      @dave95. Say what you will about Steve Jobs, but his obsessive, demanding personality is a big part of Apple's execution excellence. His quoted remarks about the, uh...less than typically Apple-like roll-out of MobileMe read like a graduate MBA seminar on operations.
      matthew_maurice
      • RE: RIM recalls 1,000 PlayBook tablets: Setup software loading faults

        @matthew_maurice The "smartest" guys in the room! :)
        mschmidlen
    • That would explain the rash of issues with Macbooks

      @dave95.
      screen display problems, overheating, ect.

      When your rushing something to market because there are already competitors there with their own products you tend to get hurried, which leads to sloppiness.
      John Zern
      • RE: RIM recalls 1,000 PlayBook tablets: Setup software loading faults

        @John Zern

        Sceen display problems and overheating on a laptop?? Never heard that one before ;-)

        There were tablet competitors before the iPad, and there were smart phones before the iPhone and mp3 players before the iPod. Yet Apple were able to step in and without any excuses revolutionized each on of those markets. All Moto, Rim and the others have to do is clone what Apple released one year ago and they're still fumbling and stumbling.
        dave95.
      • RE: RIM recalls 1,000 PlayBook tablets: Setup software loading faults

        @John Zern

        Please quantify this "rash" of issues to lend credence to your baseless claim.
        DeusXMachina
      • RE: RIM recalls 1,000 PlayBook tablets: Setup software loading faults

        @DeusXMachina

        That would be the same source that's now telling us Mac OS 9 was "plagued" with viruses before Mac OS X.

        In other words, someone's rectum.
        His_Shadow
      • Here are acouple of links

        @John Zern
        Here are some I found by just doing a search

        http://www.macworld.com/article/155374/2010/11/macbook_air_screen_issues.html

        http://www.appletell.com/apple/comment/apple-solves-macbook-air-overheating-problem/

        I guess he's right - you don't get this coverage if it's something that hits 1 or 2 people, or is a repackaged return.
        ;)
        Will Pharaoh
      • RE: RIM recalls 1,000 PlayBook tablets: Setup software loading faults

        @Will Pharaoh

        Perhaps you don't know the definitions of the words "quantify" and "rash"
        DeusXMachina
      • I do know the meanings of the words

        @DeusXMachina
        [b]Rash[/b] is something the ABMer's get when they read any story and need to SOMEHOW try to associate it with MS in some negative way. The rash grows and becomes really uncomfortable to the point that they try the classic "misdirect" by dragging MS into a story that has nothing to do with them to direct the conversation away from the item at hand with the issues (this happens mostly when a negative Apple story pops up).
        It grows to the point of needing gallons of calamine lotion and boxes of benadryl when someone brings up an Apple or Linux product that this has happened to in response, or a link to anything that disproves everything they just said.

        [b]Quantify[/b] is what the people with the rash do by claiming this is the case with ALL MS products - in other words no matter what the defective Apple or Linux product is, find an MS product that has at least 1 thing in common with the item (color of the shipping box it's delivered in) and start bashing MS , their products, or the people who use them.
        Will Pharaoh
      • RE: RIM recalls 1,000 PlayBook tablets: Setup software loading faults

        @John Zern

        Watch out, the cult of Jobs is out in full force today to smite you with Apple perfection! Oh wait... too late....
        Badgered