Walmart opens global IT base in India

Walmart opens global IT base in India

Summary: Walmart is planning increase their IT outsourcing in India and have setup their first ever outside US Information Systems Divisions office in Gurgaon, India.


Walmart is the biggest retail chain in the world and it shouldn’t be a surprise that they need a robust, highly integrated IT infrastructure. Walmart has outsourced close to $800 Million worth of projects to Indian companies, Walmart claims these numbers are speculative and not based on facts.  To increase their interaction and efficiency with partners they have now established a Remote Services Management (RSM) facility in Gurgaon, India. RSM is part of Walmart’s Information Systems Division (ISD) which is Walmart’s in-house IT department.

Walmart is expected to increase their outsourcing investments in India to $1 Billion by strategically partnering with a wide range of companies rather than aligning with one for all services. Wipro has been chosen to provide application development and infrastructure for Walmart’s stores globally. Along with Wipro, Collabera will provide collaborative tools for Walmart’s retail applications. India will be seeing brick and mortar Walmart stores in partnership with Bharti soon, the RSM facility goes on to prove faith global companies have in India.

Besides Wipro and Collabera, Walmart has deals with US based UST Global and Cognizant as well as Infosys for specific applications in their processes. Talking about the RSM facility, a Walmart spokesman said, “As a global company, Walmart will make investments in technology to benefit the operations here and elsewhere in the world. We will need worldwide resources, and our work with suppliers in India will help us continue to grow our business and create jobs around the world.”

Topics: Software Development, CXO, Data Centers, Enterprise Software, Outsourcing, IT Employment

Manan Kakkar

About Manan Kakkar

Telecommunication engineer with a keen interest in end-user technology and a News junkie, I share my thoughts while preparing for my Master's in Information Management.

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  • more reasons to buy somewhere else

    Walmart, the scourge of the American retail!
    Linux Geek
  • RE: Walmart opens global IT base in India

    Who will be left to buy anything from Walmart, or from any other retailer, and with what money, when all the jobs that pay us are finally outsourced to other countries and we are all left jobless and penniless.
  • You just answered your own question

    The answer is NOBODY IN THE US. I've been trying to stay away from Walmart for a while simply based on the way they do business here in the US. Their tactic of moving to small towns, closing all the mom and pop shops, then eventually closing because their sales are down is well documented. Count on the same game plan, but the small town will be the entire US. I'm not sure Sam Walton would approve when the toll on american jobs is tallied.
  • Wal-Mart "Made in America" - Right!

    Remember the "Wally World" ads about Made In America?
    My bet is Sam Walton is spinning in his grave. I'm really getting tired of India and China.