Reader: Vonage assigned my Packet8 number, and I'm not even a Vonage customer

Reader: Vonage assigned my Packet8 number, and I'm not even a Vonage customer

Summary: I've just received an email from "dmuniz," who is a reader of this blog.Are you ready for another Vonage horror story this Thursday afternoon?

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TOPICS: Telcos, Mobility
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I've just received an email from "dmuniz," who is a reader of this blog.

Are you ready for another Vonage horror story this Thursday afternoon?

K, well, then, here's what he wrote:

I don't subscribe to Vonage, I use Packet8 for my VOIP. Somehow Vonage assigned my Packet8 phone no. to one of their new customers. I called Vonage and they told me that since they had a request to "port" the number, they did it.

I called their customer that received my phone # and advised them that Packet8 was in the process of taking back the #. They advised me that they didn't ask for the #, Vonage gave them a random phone #. Today is Wednesday. I have been without phone service since Monday. When I called Vonage today, the rep advised me that they won't be taking any further action on the matter.

FYI, in California, the Public Utilities Commission doesn't regulate VOIP phone providers.

Truly a bad customer service experience and I'm not even a customer of Vonage.

Has anything remotely similar to this happened to any of you readers? If so, how did you deal (or not deal) with it?

Topics: Telcos, Mobility

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2 comments
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  • Wonder who made the mistake?

    Although the tone of the article indicated Vonage was at fault, there are a lot of hands in the soup when porting numbers. Could have been a Packet8 mistake, a LEC mistake, a CLEC mistake or a vonage mistake, though I wonder how a number and the owner who has NO relationship with Vonage could have intitiated a port to Vonage.

    I'm betting on the LEC or CLEC.
    edaniel@...
  • RE: Reader: Vonage assigned my Packet8 number, and I'm not even a Vonage customer

    It seems to be good solution
    http://voipsipsdk.com/Download.aspx
    it.ragester