In a research note emailed today, Nemertes Research says that a "move to a new facility" is the most common trigger for enterprise adaptation of VIP.
Nemertes surveyed 120 IT directors, and found that the 10 most common VoIP "triggers are:
Nemertes interviewed 120 IT executives for its recent benchmark, Building the Successful Virtual Workplace. These are the top 10 triggers that resulted in a VOIP or IP telephony implementation:
- Move to a new facility
- Replace aging TDM Infrastructure
- Need to centralize voicemail
- Need to integrate call features across multiple locations
- Workforce becomes more mobile
- Want virtual contact center
- Time for network upgrade
- Disaster recovery/voice survivability
- Renegotiate telecom contract
- Prepare network for future
This rings true for me.
When I regularly wrote case history stories about VoIP adaptation in the enterprise, the "moving to a new facility" often came up as the trigger, overarching reason, or both.