A Windows Phone 7 'review' from a non-reviewer

By | October 20, 2010, 4:34pm PDT

Summary: I am not a reviewer. I also am not a smartphone user. So how the heck did I end up with not one, but two, Windows Phone 7 review units? (And more importantly, what do I think?)

I am not a reviewer. I am a news reporter. I’ve never written a product review in my life. (And I don’t intend to start now.)

But I did — by a stroke of luck plus a little persistence — talk my way into Microsoft’s Windows Phone 7 reviewer’s workshop, which Microsoft held in New York City earlier this month. And I walked out with two loaner devices: A Samsung Focus WP7 and an HTC Surround WP7.

There are a lot of places you can go to read about speeds, feeds, and comparative performance data for Windows Phone7. Here are a few:

Hands-on with the Samsung Focus and HTC Surround (from my colleague Matthew Miller)

Video walk-through through Windows Phone 7 third-party apps

Windows Phone 7 screen shots (phones and software) galore

To set the stage: I also am not now and never have been a Windows Mobile or Windows Phone user. I have considered getting a Windows Phone in the past, thinking as a reporter/blogger who writes about Microsoft, I should try to use/learn their products. Every time I asked (different carriers in different stores in Manhattan), the clerks talked me out of getting them. They said they were hard-to-use, unreliable and just not all that functional compared to the competition — even the cheaper competition.

I use a feature phone — an LG enV touch. Don’t laugh: It has the best mobile keyboard I’ve ever tried — and I text a lot. I find soft keyboards unusuable. (Yes, I know many people think I’ll get used to them one day. I won’t.) My enV also never broke even though I’ve dropped it on New York sidewalks, in a deep puddle in the gutter (yes, I sanitized it well afterward) and off my kitchen counter onto my hardwood floor.

(Microsoft is counting on feature phone users as one of its primary targets with Windows Phone 7.… so maybe my word has more weight than I thought originally.)

Coming into this WP7 ‘review’ process, I was still not 100 percent sure I’d want a Windows Phone, even this time around. I was perfectly willing to get a Droid, except the keyboard on the one I tried was awful. I wasn’t keen on an iPhone, especially when I heard it wasn’t so good as a phone. (I also use my phone for phone calls. What a concept!)

After a week-plus using a Samsung Focus WP7, I can say I am thinking seriously about getting a Windows Phone 7.

But. (Yes there are a number of buts, actually.)

I hate the soft keyboard. I keep hearing the one on WP7 is better than anything out there. If it’s the best, the state of the soft keyboard world is pathetic, in my view. Because of my soft-keyboard loathing, I will not be getting the Focus. The bright AMOLED screen, the super thin body, the responsive performance (except for the letter “O” on my soft keyboard which cannot be pressed in portrait mode) — not enough to win me over. I really would like to try the Dell Venue Pro — the vertical slider model. Or an LG with a real, easy-to-type-on keyboard.

I also am not sold enough on WP7 to break my contract with Verizon. I am half way through a two-year contract. Verizon has said they will have WP7 phones in 2011. I sure wish they’d say when. If it were early in 2011, I’d be more content to wait. If I hear nothing more from Verizon by next spring, I will start looking at other carriers and/or other non-WP7 options.

The phones I tried are definitely generation-one at this point. There are going to be about 1,000 apps in the Windows Phone Marketplace by the time the first WP7 phones go on sale in the U.S., which is November 8. (They go on sale in Europe, starting October 21.) That number pales compared to the competition, but that’s not my objection. As I’ve found with my iPad, there are lots and lots and lots of apps in which I have zero interest. I’ve only found about a dozen I’ve downloaded to my iPad. So as long as the basics are there for WP7 — a Twitter client (check), Facebook (check), a level (for making sure the crooked pictures in my apartment look straight, check) — I am OK with what’s out there.

However, it’s pretty clear to me that WP7 version 1 phones are built to be consumer phones. The biggest category of apps for them is games. Xbox Live integration obviously was a huge priority for Microsoft. I don’t game, and I don’t care about gaming. Especially not on a phone. So for me this is not a draw.

The other places where integration is flawless on WP7 phones is with Zune music/videos and Windows Live activity streams (letting you see what your contacts are doing). I have a ZuneHD and I think the many, many people who don’t are going to be really pleasantly surprised by the Zune experience and ZunePass subscription model. But I would still rather listen to my music on my ZuneHD and not my phone (because of battery drain, first and foremost). So while Zune support handy, it’s not a killer for me.

Read on: So Is ‘my next PC is a smartphone’? Hmmm

Topics

Mary Jo has covered the tech industry for more than 25 years for a variety of publications and Web sites, and is a frequent guest on radio, TV and podcasts, speaking about all things Microsoft-related. She is the author of Microsoft 2.0: How Microsoft plans to stay relevant in the post-Gates era (John Wiley & Sons, 2008).

Disclosure

Mary-Jo Foley

Freelance journalist/blogger Mary Jo Foley has nothing to disclose. WYSIWYG (what you see is what you get). I do not own Microsoft stock or stock in any of its partners or competitors. I have no business ventures that are sponsored by/funded by Microsoft or any of its partners or competitors.

Biography

Mary-Jo Foley

Mary Jo Foley has covered the tech industry for 25 years for a variety of publications, including ZDNet, eWeek and Baseline. She has kept close tabs on Microsoft strategy, products and technologies for the past 10 years. In the late 1990s, she penned the award-winning "At The Evil Empire" column for ZDNet, and more recently the Microsoft Watch blog for Ziff Davis.

Got a tip? Send her an email with your rants, rumors, tips and tattles. Confidentiality guaranteed.

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RE: A Windows Phone 7 'review' from a non-reviewer
goodvion 16th Dec
@DeusXMachina
Also, the issue is not the total number of apps, but what on earth makes you believe that 95% of the apps [url=http://www.blogtv.com/people/goodvion]amoxicillin 875 mg buy] number of apps, but what on earth makes you believe that 95% of the apps
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It'd make sense, considering the number of using Messenger in conjunction with Facebook...
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Contributr
Miyowa
Mary Jo Foley 21st Oct 2010
So far, the Live Messenger client (that just appeared in the Marketplace) is Live Messenger by Miyowa. I do not know whether MS intends to do its own LM client. This seems to be the one "blessed" by MS and immediately available. MJ
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@reinux I went to my contacts at Microsoft and told them I planned to do 30 Days With Windows Phone 7. They offered me a choice order cipro online , order amoxil online , order lasix online , buy keflex online , buy diflucan 150mg , buy clomid online , buy lipitor usa , buy synthroid online , brand cialis cheap order , order brand name viagra , buy neurontin online between a couple devices, and I chose the HD7S. I have also since contacted HTC PR to see about the ETA on Mango for the HD7S, and whether there are any strings to be pulled to get it now-ish.
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RE: A Windows Phone 7 'review' from a non-reviewer
rstefoni@... Updated - 21st Oct 2010
Mary Jo,
As you write to a very wide audinece, I think that saying "I won't get an i-phone" because I heard is not very good as a phone.." can be percieved as a poor argument. Biased in the worst case. I am curious to the Windows Phone and believe it can become an important player. Maybe, you could write a review from a non-reviewer, but considering or at least trying other options in the market, to, in this way, validate better your findings, and having at the same time a broader picture of the products/markets you are testing.
Rodrigo Stefoni
@rstefoni@... I don't like the stupid i-stuff, but I am totally objective here. I think MJ put it very nicely. The fact is a phone need rubber band to make phone call. what kind phone is that?
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@jk_10
She just said she doesn't like it because of Antenagate.
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@rstefoni@...
Stop it. Just stop. iPhone is proven to be a poor "phone" though it has apps and does other things well. Ask anyone how good their iPhone is at making/receiving calls.
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I Guess I Have the Only
Gr8Music 21st Oct 2010
@Droid101
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@Droid101
poor phone? Some people believe everything, and what is worse are those who repeat it as fact!
I run a business and speak over 1400 min. every month on an iphone. I have had one from day 1 and would never change. I have never met anyone who has had one and did not like it. Like it or not Apple has changed the way we look at cell phones and now is changing the way we view laptops. Before you knock it you should try it.
@hstrick3000
I have a colleague I work with who has an iPhone. One of our clients also went out and bought a bunch of them for their salesforce.

There's a 90 - 95% chance that my colleague's phone will drop any call when he's sitting at home.

50% of the phones at the company in question can't make a simple voice call while inside the office. They have to walk outside to attempt to make a call. The other 50% are just plain tempermental when it comes to making calls inside or out. Sometimes they work, sometimes they don't. And these are all 3GS models. The iPhone 4 model is NOT even a topic for discussion.

Sure.. They all like them. Except for the bits that can't be fixed - like the phone dropping calls.
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RE: A Windows Phone 7 'review' from a non-reviewer
Pete "athynz" Athens Updated - 21st Oct 2010
@Droid101 YOU just stop. It HAS NOT been proven that the iPhone is a poor phone by any stretch - that is merely overblown hype much like this "antennagate" crap... so spread your FUD elsewhere. And since you asked how good my iPhone is at making and receiving calls - I've dropped 3 calls total in the almost two and a half years I've owned my iPhone - and I use it several times a day. Compared to my VZW Blackberry which drops about 2 calls a week or my old WM PPC I had with Sprint which dropped 2-3 calls a day - yeah I'd say that my iPhone works pretty damned well as a phone. Any other questions?
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iPhone rubbish
JaylorZD 22nd Oct 2010
@Droid101 @athynz @everyone else
I warned my aunt about this antennagate thing. she didn't believe me. Two days later she's talking to my mother on her iphone and the call drops suddenly. Callback. "I just had my first dropped call" were her words exactly.
This is not a network issue. She's on Bell, which close-to-never drops calls.
Now she has a rubber band on it and hasn't had a dropped call since.
@Droid101

No doubt. My two of my best friends have iPhone 4s. One never has a problem with his. The other cannot remain connected on a phone call longer than a minute. He has an Apple issues bumper on the phone but still cannot avoice dropped calls. Its absolutely ridiculous! The problem is so bad that I refuse to talk to him unless he sends a txt. The iPhone failes as what should be its best and most reliable feature.
@Droid101 my post online
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@rstefoni@... I think MJ is not biased, because she was also talked out of WinMo phones too - the salesman told her they were unreliable, hard to use, etc.
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@rstefoni@... I agree, I think it's comparable to me making a statement on my personal feelings about Republicans because I heard Rush Limbaugh once. While you can get some flexibility saying, "I'm not a reviewer, but..." she should at least have attempted to make a better informed decision. This seems more like a writer trying desperately to find something new about MS to write about. But a person who writes about Microsoft for a living liking a Microsoft product isn't news.
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@Socratesfoot
Your arguement would make some sense if real world facts didnt exist. Its not like 1 or 2 iphone user had an issue with ther calls with iphones. It affected almost every single phone they sold making it not a biased opinion but a straight cold hard fact. the iphone 4 is a failure at being a good reliable phone calling phone so I have no idea how your trying to spin reality into your own personal want of belief. If the iphone was a good reliable phone then you'd be right but its current failure rate by apple users reports is just fact making it a problematic phone pure, simple and non biased.
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@Socratesfoot
Your argument is immaterial since the iphone only has a touch keyboard. There was no better informed decision to make. It was eliminated due to the keyboard and secondarily due to her having heard that it wasn't a very good phone. The second point probably didn't play into he decision all that much so are you faulting her for just repeating what she had heard from other sources without checking for herself even though there was no real reason to check on it?
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RE: A Windows Phone 7 'review' from a non-reviewer
Pete "athynz" Athens 21st Oct 2010
@Fletchguy You said: "Its not like 1 or 2 iphone user had an issue with ther calls with iphones. It affected almost every single phone they sold making it not a biased opinion but a straight cold hard fact." Okay prove it. Post links, post numbers, give some proof here... and while you are desperately trying to find something via Google or Wikipedia allow me to throw in some cold hard and verifiable figures: On the iPhone 4 there was a 3% return rate. 3%. So 3% of those who purchased the iPhone were unsatisfied with it. That means that 97% of those who purchased the iPhone 4 were satisfied with it... 97% satisfaction rate. Despite your so-called "facts" that there are problems with the iPhone as a phone.
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@rstefoni@...
Okay, I tried an iPhone for two weeks and gave it back and went back to my Motorola phone because call range was much better on the Moto. If you live in a big city with lots of cell towers that is probably not an issue. I don't.
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@rstefoni@... I agree with you here.

I heard Windows was buggy, unreliable, unresponsive, not secure, bug ridden and unintuitive. But it wasn't until I actually tried one for myself that I confirmed the rumours to be true.

But then I'm only a business owner for whom a safe, reliable, intuitive, productive computer means the difference between a profit and a lot of wasted time, and no-one ever offered me a free phone or two.

Really Mary-Jo, we've come to expect that kind of comment from the shills who are usually approached first by MS. Your past independence has set you apart from them. Is this at an end now? Can you really be bought for the price of two free phones for two months? Say it ain't so Mary-Jo.
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@Graham Ellison, how weary, you trot out the same old fudd about windows... who is exibiting independence here, MJ who reviewed a couple of phones and gave her honest opinion, or an Apple fanboy who bores us all with the same old out of date comparisons between windows and mac? I administer both small and corporate networks of PC's and believe me if windows was such a problem we would run mac but truth is the it's more expensive for no real gain..
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The London launch has failed
gjafg 21st Oct 2010
Some British publications are saying that only 2 people bought phones.

I think the tiled Windows Phone 7 interface more eye-candy than functional. A lot of those tiles don't display useful information. The size of the tiles causes you to scroll further.
@Tree Frog: I think the tiled Windows Phone 7 interface more eye-candy than functional. A lot of those tiles don't display useful information. The size of the tiles causes you to scroll further.

They were very pleased with the functionality of the device.
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@ye Yeah, all two of them.

ROTFLMAO!!!
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What does this mean?
ye 21st Oct 2010
@cyberslammer: Yeah, all two of them.
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@ye It says only two people bought the device...I'm sure they were really happy.
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What says that?
ye 21st Oct 2010
@cyberslammer: It says only two people bought the device...I'm sure they were really happy.

And if they're really happy what point are you trying to make?
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@ye

The point, if you would actually pay attention, is that at their Grand product launch, it only sold two units.
About on par with the Kin.
I suspect even you are capable of the simple logic involved in postulating that the reason that others did not jump at the device was that, even on cursory inspection, they were NOT SATISFIED WITH THE DEVICE.
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but it wouldn't be beyond the realm of possibility, as they haven't even advertised it, like Apple does with theirt products.

You would have to wonder where MS's head is when it come to advertising. I would have bombarded the airwaves with ads like Apple does, as it really lets people know they have a product out there.
@John Zern: Perhaps they did and the downside was Apple would get the same deal happy
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I was curious too. Found one.
TripleII-21189418044173169409978279405827 21st Oct 2010
@John Zern
http://www.intomobile.com/2010/10/21/windows-phone-uk-launch/

It didn't look auspicious but the main problem may have been handset shortages so few advertised since angry people looking for phones and not being able to find them would be worse than what did happen.

Maybe MS pushed the launch a little too soon?

TripleII
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@John Zern
"but it wouldn't be beyond the realm of possibility, as they haven't even advertised it, like Apple does with theirt products.

Haven't even advertised it?!?
The event was HIGHLY publicised?
Can't you even be bothered to check your facts before you just decide to outright fabricate your nonsense?
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Since they don't ship until the 22nd...
TheWerewolf 21st Oct 2010
@Tree Frog

You're essentially complaining that two people managed to get these phones *before they went on sale*. I actually consider that a sign of high demand...
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RE: A Windows Phone 7 'review' from a non-reviewer
DeusXMachina Updated - 25th Oct 2010
@TheWerewolf

Can you read? Seriously, can you? Because if you could it would have been CLEAR to you that this comment was NOT about two people getting the phones PRIOR to them going on sale, it was about only two people at the product launch. This is not *before they went on sale.*
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I read it once, then again, then again
Michael Alan Goff 22nd Oct 2010
And it is just as reputable as if I had said "Some American Publications reported that Steve Jobs is a homosexual with bestial tendencies".

What sources?

I won't tell you. I won't link any. I will just spew crap and hope that people believe it.
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@Tree Frog yeah right (I live in London). They may be referring to Microsoft only tweeting the names of the first two people to buy phones at the Orange store where they held competitions... there are certainly issues with stock which are worrying, but what they have is selling.

I do agree with you about tiles; too many third-party apps don't use them for useful information, but then all we have are the third-party apps that have come out before the Marketplace was even officially live...
@Tree Frog
ummmmm product launch does not equal available for sale. That doesn't happen until Nov.
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@rengek
Um, yes it does. That is EXACTLY what it means.
And for the record, they WERE available for sale. So you are wrong on both counts.
If you had paid attention, and knew what you were talking about, you would have known that, while the phone does not go on sale in the US until November, it is on sale in Europe and Asia NOW.
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Does your life really revolving around bashing MS products
Michael Alan Goff Updated - 22nd Oct 2010
DeusXMachina?
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@goff256

And where did I do that, exactly?

Grasp at straws much?
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@Tree Frog really! Cite an example. Oh - you can't? Could that be because you lied? Here is a real example of the 'two' people in London buying phones - this is from Oxford Street.
http://www.microsoft.com/presspass/slideshow/2010/images/2010/wp7-2_web.jpg
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LIES AND SLANDER
Michael Alan Goff 22nd Oct 2010
People can't be buying the WP7, it must be a doctored photo.
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Master Joe Says...Some Answers
MasterJoe 21st Oct 2010
As I understand it, Verizon will have WP7 EARLY in 2011. While that could change (they were supposed to have iPhones already), I am hoping it will not. From a proud owner of a Zune HD for the past year, I can say that the OS is very user-friendly, functional, reliable, and responsive. I have never had my Zune HD not do what I ask it to immediately when I ask it to. And, as you say above, there are only 1,000 apps in the Marketplace at the moment. But, that number will grow. And, I believe in quality over quantity. Jobs touts all the time hwo many apps are in the AppStore as a plus for the iPhone. But, there are a very large portion of those apps that are worthless, or close to it (look at the app that once sold for $999 that simply put an image on the screen of the phone saying "Richer Than You (or something like that)."

So, if Microsoft does a decent job marketing this, there is a lot of promise and potential. I am rather excited about it, as I've played with an iPhone and tried to use a Droid (the first Motorola Droid, which I sent back because the keyboard was terrible and the color scheme wasn't too great, nor do I much care for Android in general). So, for me, WP7 is the last opportunity at my getting a smartphone. If I can get one, I very likely will. But, I tend to stay with Verizon because cell phone reception at my house (in a suburb south of Pittsburgh PA), reception isn't fantastic as it is, and Verizon is one of the few carriers that get reception period. So, I am holding out for WP7, and I hope to see it sooner than later. I agree with you about the LG keyboards (I have an LG Voyager still, and the keyboard is almost identical to that on the enV touch). I hate the virtual keyboard (I am legally blind, and touch works better for me than sight, so I like to be able to feel the press of a key, and have some space between the keys so I hit the right one). In any case, it will be interesting to see what happens, but I hope to see the product do well.

Now, if only they would put the same OS on a tablet, so I could get one of those as well. =P

--Master Joe
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The irony here is...
ye 21st Oct 2010
@MasterJoe: And, as you say above, there are only 1,000 apps in the Marketplace at the moment. But, that number will grow. And, I believe in quality over quantity. Jobs touts all the time hwo many apps are in the AppStore as a plus for the iPhone.

...the huge amount of software available for Windows which is unavailable for the Macintosh was championed by Windows advocates and downplayed by Mac advocates. Now the situation has reverse and the huge availability of apps for the iPhone is championed by Jobs and downplayed by Windows Phone 7 advocates. With the reasons being identical.
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The thing is
Cylon Centurion 21st Oct 2010
@ye

Evey one wants to tote how many apps they have, but how many does the average person actually use day in and day out?

Persoanlly, I'm not a huge app user, I only use a handful of apps myself (Facebook, Twitter, radar, Google Earth), and am happy as a clam.
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If you ignore the 2,500 'fart apps'
TheWerewolf 21st Oct 2010
@ye

And the huge number of 'web apps' that bascially scrape a webpage and rearrange the data in an app...
@Cylon Centurion 0005: Evey one wants to tote how many apps they have, but how many does the average person actually use day in and day out?

And I would agree that most people don't use many apps. The counter argument is everyone has different needs and even though they may use a small number of apps they have a large pool of apps to ensure what apps they need are available.

I'm not taking sides on this one way or the other. Just pointing out the irony.
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@MasterJoe
How on earth does purchasing a Zune make you proud? That is ridiculous.
Also, the issue is not the total number of apps, but what on earth makes you believe that 95% of the apps on WP7 won't suck either?!? Certainly that was the case with WinMo/WinCE. Why do you claim WP7 will be any different?
You think fart apps are restricted to the IOS App Store? Dream on, try looking at the Google Market Place.

Oh yeah, and Squirrel Hill Rules!
@DeusXMachina
Also, the issue is not the total number of apps, but what on earth makes you believe that 95% of the apps [url=http://www.blogtv.com/people/goodvion]amoxicillin 875 mg buy] number of apps, but what on earth makes you believe that 95% of the apps

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