Another Outlook-sync problem hits Microsoft BPOS users

Another Outlook-sync problem hits Microsoft BPOS users

Summary: Users of Microsoft's Business Productivity Online Suite (BPOS) suite are reporting on July 19 yet another "service disruption" -- one that sounds very much like the June 22 one that affected a number of users of Microsoft's cloud service.

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Users of Microsoft's Business Productivity Online Suite (BPOS) suite are reporting on July 19 yet another "service disruption" -- one that sounds very much like the June 22 one that affected a number of users of Microsoft's cloud service.

As happened last month, the BPOS disruption resulted in the service health dashboard not updating, leaving frustrated BPOS users in the dark about what was happening.

The problem this time, again, seems to be linked to Exchange Online, the cloud version of Exchange that is at the heart of Microsoft's Google Apps alternative. Today's downtime is affecting users in North America, Europe, Asia and Australia, according to a notice posted on Microsoft's BPOS status feed.

(click on the image above to enlarge)

"Would you believe, another BPOS outage?" said one customer who e-mailed me around 1 p.m. ET on July 19. "I’m seeing issues with the web-based OWA (https://mail.microsoftonline.com), usually brings up a login page, and our mobile devices are having trouble syncing."

"BPOS is experiencing yet another service interruption. Just like the one on June 22nd," said another user who pinged me around the same time.

BPOS is a bundle of Microsoft-hosted Exchange Online, SharePoint Online and Communications Online. The successor to BPOS is Office 365, which Microsoft launched at the end of June. Microsoft officials have said they expect Office 365 to be more resilient than BPOS because Exchange Online in the Office 365 version has been architected to be multitenant from the get-go. (The Exchange Online version in BPOS is based on older Exchange 2007 code that was adapted to work in the cloud.)

I've contacted Microsoft Online Services for a status update on today's BPOS disruption. As of 1:45 p.m. ET or so, te @MSOnline twitter account is saying that there's an investigation of e-mail connectivity issues affecting the Americas.

As of 2 p.m. ET, @MSOnline said that the disruption was over and service restored:

As one of my twitter followers noted, all these BPOS issues are going to give a migration push to those willing to stay with Microsoft's cloud service. But in the meantime, the disruptions are definitely detrimental for partners and customers who are sold on Microsoft's cloud platform.

I've asked Microsoft officials if there is any plan to shore up BPOS as it exists now, knowing that migrations to Office 365 may take a year. If I hear back on that, I'll let you know what the plan is.

Topics: Collaboration, CXO, Microsoft

About

Mary Jo has covered the tech industry for 30 years for a variety of publications and Web sites, and is a frequent guest on radio, TV and podcasts, speaking about all things Microsoft-related. She is the author of Microsoft 2.0: How Microsoft plans to stay relevant in the post-Gates era (John Wiley & Sons, 2008).

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12 comments
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  • Anything with 365 yet?

    That is the real question. If the issues are addressed, then good for MS. If they are not, then that spells trouble.
    x I'm tc
    • RE: Another Outlook-sync problem hits Microsoft BPOS users

      @jdakula - This has nothing to do with Office365 which runs on an entirely different infrastructure and platform to BPOS.
      bitcrazed
      • Logic at it's "finest"

        Well, not really. It's not as though the code for BPOS is going to be tossed out or ignored in 365. And infrastructure? Maybe you also think that Lion is going to be removed from the problems Snow Leopard has/had.

        Who knows, maybe you think that [insert new generation product here] is not going to suffer at least in part from its ancestors is clearly suffering from a (probably fatal) attack of marketing disease. At best it's incurable optimism who's only cure would be to back, say Wolves (apologies) for the FA Cup in 2012.
        ego.sum.stig
      • RE: Another Outlook-sync problem hits Microsoft BPOS users

        @bitcrazed
        Entirely different may be an exaggeration, but this is exactly my point. BPOS is in its end-days now. The future is 365.

        Thus, the question is, does 365 address the reliability options? If so, those considering a move to MS hosted services can make the decision with confidence. If not, it may be better to look elsewhere.
        x I'm tc
  • Quality Exchange and Outlook

    Like I've said - Exchange is the LEAST reliable Email platform out there.
    itguy10
    • RE: Another Outlook-sync problem hits Microsoft BPOS users

      @itguy10
      My employer uses Exchange and I am not aware of its having gone down any time in the >6 years I've been here.
      x I'm tc
      • RE: Another Outlook-sync problem hits Microsoft BPOS users

        @jdakula I see you've never had the pleasure of rebuilding an Exchange database. Truly one of the most nail biting procedures in existence when an entire business is wondering when they can start emailing again.
        I12BPhil
    • RE: Another Outlook-sync problem hits Microsoft BPOS users

      @itguy10

      That has not been our experience. We offer 100% SLA on Exchange.
      bb_apptix
  • RE: Another Outlook-sync problem hits Microsoft BPOS users

    It was not down, it was a problem with the signin tool, Webmail was working fine.
    Aztec
  • MS needs to change that name

    Common, it is kind of pathetic that the acronym an MS product is BPOS ...... then you get news like this an the acronym sounds perfect.

    Big Piece of S*** is definitely a good 2nd name for a product with so many problems.
    wackoae
  • Every other Tuesday, really?

    Somewhat related, but what is with Microsoft Oultook rejecting connection every other Tuesday? From what I understand, that is when Microsoft sends out updates? Every other Tuesday our whole Company's Outlook rejects passwords until right around 3-4pm. Whatever Microsoft has going over there, their people have no concept of usability in a real world scenario.
    notevolution
  • RE: Another Outlook-sync problem hits Microsoft BPOS users

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