Microsoft, Windows Phone carriers rolling out disappearing keyboard fix

Microsoft, Windows Phone carriers rolling out disappearing keyboard fix

Summary: Microsoft and carriers are starting to roll out a service update for Windows Phone Mango that fixes disappearing on-screen keyboards and other issues.

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Microsoft and carriers have started rolling out a service update that fixes disappearing on-screen keyboards, among other issues reported in late 2011 by Windows Phone "Mango" users.

The Update (7.10.8107.79) -- information about which Microsoft added to its Windows Phone Update History page on January 5 -- includes the following fixes, according to the company:

  • On-screen keyboard. Fixes an issue to prevent the keyboard from disappearing during typing.
  • Email. Fixes a Google mail syncing issue.
  • Location. Fixes a location access issue. With this fix, the Me feature in the People Hub sends anonymous information about nearby Wi-Fi access points and cell towers to Microsoft only if you agree to allow the Check In function to access and use location information.
  • Security. Revokes digital certificates from DigiCert Sdn Bhd to address an encryption issue.
  • Email threads. Fixes an email issue related to Microsoft Exchange Server 2003. With this fix, when you reply to or forward a message, the original message is now included in your response.
  • Voicemail. Fixes a voicemail notification display issue that occurs on some European and Asian networks under certain conditions.

I asked Microsoft for a timetable for the service-update rollout and whether all carriers in all markets would be getting it and was told the company had no further information to share. (Why not? I have no idea.)

This is the official company statement that I received via e-mail: "“Our engineering team has developed a service release which has been delivered to our carrier partners for their assessment. Details on specific improvements contained in these releases are available via the Windows Phone Update History page.”

WMPoweruser.com reported on January 4 that Vodafone-branded LG Optimus 7 users were seeing notification of the availability of the fix.

Update (January 6): Microsoft officials say the 8107 update is available to "all carriers that request it." Still no more info on which ones will be rolling it out when, however. In fact, according to today's post on the "Windows Phone blog," Microsoft plans, going forward to no longer offer details on individual country, model, and carrier updates on the Where’s My Phone Update? site. Instead, "the official Windows Phone website will be the primary place for news and information about our updates."

Topics: Operating Systems, Collaboration, Hardware, Microsoft, Mobility, Software, Windows

About

Mary Jo has covered the tech industry for 30 years for a variety of publications and Web sites, and is a frequent guest on radio, TV and podcasts, speaking about all things Microsoft-related. She is the author of Microsoft 2.0: How Microsoft plans to stay relevant in the post-Gates era (John Wiley & Sons, 2008).

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14 comments
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  • RE: Microsoft, Windows Phone carriers rolling out disappearing keyboard fix

    Well, I'm on Verizon, so I'll be expecting the update right around never. Can't have much faith that a Trophy update is even close to being on their radar.

    No biggie though. A manual load of the update is easy enough.
    StuBeef
  • RE: Microsoft, Windows Phone carriers rolling out disappearing keyboard fix

    Disappearing keyboard fix will be nice. It doesn't happen a lot but when it happens it's annoying. Other than that, can't wait to see what the Tango and more importantly the Apollo update have in store.
    mikroland2.0
  • RE: Microsoft, Windows Phone carriers rolling out disappearing keyboard fix

    Do I hear fragmentation? Carriers rolling out/providing updates = fragmentation, eh?
    Return_of_the_jedi
    • RE: Microsoft, Windows Phone carriers rolling out disappearing keyboard fix

      @Return_of_the_jedi - more like an asynchronous parallel release transformation pipeline.
      scH4MMER
  • RE: Microsoft, Windows Phone carriers rolling out disappearing keyboard fix

    I thought Microsoft's whole strategy was to maintain control of the devices and avoid carrier intervention. I also recall reading here on zdnet that the idea of Microsoft maintaining that control was so that it could offer a better experience to users of their phones. So it seems a little odd that some issue such as this could happen with that level of control. Am I confused?
    SeanBlader
    • RE: Microsoft, Windows Phone carriers rolling out disappearing keyboard fix

      @SeanBlader - Microsoft doesn't control the devices, only the device requirements and the source code. I'd also argue that users are getting a better experience than before, but of course users will always prefer perfection (as defined by each user).
      scH4MMER
      • RE: Microsoft, Windows Phone carriers rolling out disappearing keyboard fix

        @scH4MMER
        User experience perfection = hi, iPhone!
        Theseus
      • RE: Microsoft, Windows Phone carriers rolling out disappearing keyboard fix

        @Theseus - that's what you're supposed to say, of course. Technology has reached its peak in the iPhone. God, how depressing!
        scH4MMER
  • RE: Microsoft, Windows Phone carriers rolling out disappearing keyboard fix

    What in the world are they thinking? I liked the communication from before, but this is a step backwards.
    grayknight-22253692004129760887070084760051
    • RE: Microsoft, Windows Phone carriers rolling out disappearing keyboard fix

      @grayknight I have to agree. I recently watched an episode of Windows Weekly where Mary-Jo listed ???Microsoft fixing the Windows Phone Update Process??? as one of the best highlights of 2011. I guess in the 2012 the update process will be listed as one of the worst highlights.
      hiawatha98
  • RE: Microsoft, Windows Phone carriers rolling out disappearing keyboard fix

    Its looking increasingly likely that MS are going to give up on WP7(8). They'll spend their $100M on trying to crack the market, but this announcement (in your update) shows they don't have a clue.

    As Apple have shown, and the fractious state of Android confirms, users LIKE updates. When that little notification pops up on iPhones it says "Apple loves you. We like you so much we've improved your already brilliant iPhone, just for you, hug, hug".
    I assumed that MS understood that and really really meant to 'Control the Update Process' but that was clearly untrue.
    Carriers, despite their huge size and pretensions are simply glorified ISPs, and generally not very good ones at that! I don't expect my ISP to block Windows Updates on my PC and nor do I expect my Carrier to interfere with 'phone updates.

    Mary Joe - please can you use your sources to try and get to the bottom of this. Is it a consequence of internal politicking at MS, have they really given up - what?
    wittgenfrog
    • RE: Microsoft, Windows Phone carriers rolling out disappearing keyboard fix

      @wittgenfrog - working with carriers is complicated, yet I doubt most WP users will suffer much from this issue. People who get angry because their update is a few weeks later than someone else's might as well get angry at water for not boiling faster. Remember when updating a phone used to mean buying a new phone? How far we've come, so quickly, but for some people that only makes them angrier in the end.
      scH4MMER
    • RE: Microsoft, Windows Phone carriers rolling out disappearing keyboard fix

      @wittgenfrog

      This is a minor update, ones that is not really crucial. I imagine it makes sense as some carriers may wait till the upcoming Tango release to deduce network burdens.
      spaulagain2
  • RE: Microsoft, Windows Phone carriers rolling out disappearing keyboard fix

    Oh, good to know I wasn't the only one with this random issue, glad they are sending out a fix!
    spaulagain2