Outlook 2007 users angry over Office 2007 HTML-e-mail changes

Outlook 2007 users angry over Office 2007 HTML-e-mail changes

Summary: A quiet change Microsoft has made in the rendering engine used by Outlook 2007 is beginning to sink in among individuals who have gotten accustomed to having the Internet Explorer (IE) engine render HTML e-mail messages. And the reaction of many is one of anger and disbelief.

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A quiet change Microsoft has made in the rendering engine used by Outlook 2007 is beginning to sink in among individuals who have gotten accustomed to having the Internet Explorer (IE) engine render HTML e-mail messages. And the reaction of many is one of anger and disbelief.

"While the IE team was soothing the tortured souls of web developers everywhere with the new, more compliant Internet Explorer 7, the Office team pulled a fast one, ripping out the IE-based rendering engine that Outlook has always used for email, and replacing it with … drum roll please … Microsoft Word," according to a post by Kevin Yank on SitePoint blogs.

Yank continued: "Not only that, but this new rendering engine isn’t any better than that which Outlook previously used—indeed, it’s far worse. With this release, Outlook drops from being one of the best clients for HTML email support to the level of Lotus Notes and Eudora."

On the "Campaign Monitor" site, blogger David Grenier outlined some of the Outlook changes that will take effect, as of Office 2007.

In a post entitled "Microsoft takes email design back five years," Greiner said the rendering-engine changes messes up background images; provides poor background color support; and lacks support for float or position "completely breaking any CSS (Cascading Style Sheet) based layouts right from the word go."

Microsoft characterized the reports of rendering problems as "a mixture of fact and misinterpretation," in the words of a company spokeswoman.

"Outlook can still render HTML image content -- users just need to select it, as indicated in this (Office Online help) article," the spokeswoman said. "But folks can still opt to display in HTML in Outlook, the same as they did in 2003 and XP. (There are three options for displaying email -- plain text, rich text, and HTML.)"

The spokeswoman did not respond to a question as to why Microsoft made the change in e-mail rendering engines.

On a related note, certain Beta 2 versions of Office 2007 are set to expire on February 1, 2007. Testers who downloaded Beta 2 without refreshing it will no longer be able to access their test versions, starting next month. Those who downloaded updates to the Office 2007 Beta 2 build have a slightly longer reprieve.

Topic: Microsoft

About

Mary Jo has covered the tech industry for 30 years for a variety of publications and Web sites, and is a frequent guest on radio, TV and podcasts, speaking about all things Microsoft-related. She is the author of Microsoft 2.0: How Microsoft plans to stay relevant in the post-Gates era (John Wiley & Sons, 2008).

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