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Windows Phone 'Mango': One user's view of the features that matter

By | September 27, 2011, 10:07am PDT

Summary: Microsoft has started the rollout process for its Windows Phone Mango update for existing Windows Phone users. Here’s what I’ve liked and haven’t about Mango since I’ve been using it for the past couple months.

Microsoft has proclaimed as of today, September 27, that Mango officially is “here.” (Well, for many of us existing Windows Phone users across the world, it still may be a couple of weeks away, but as of today, it is “scheduled” for rollout by Microsoft and carriers and seems to be rolling out to many.)

Mango is Microsoft’s biggest Windows Phone operating system update of 2011, and includes 500 new features, large and small, company officials have said.

Microsoft execs have been handing out Windows Phones running the near-final “Mango” operating system update for the past couple of months to create early buzz. The Softies also have been priming the pump by inviting reviewers to NDA workshops this week to make sure they know about the hundreds of new features in the latest release.

Thanks to some of my enterprising colleagues — not Microsoft — I’ve had a chance to run the Mango developer build for the past couple of months. Though Microsoft officials don’t consider me to be a “reviewer,” I thought it might be useful to share my “review” of Mango as an ordinary Verizon HTC 7 Trophy user.

Here are my caveats: I’m not a gamer and don’t have a single game installed on my Windows Phone. (Nope, not even Angry Birds. Just not my thing.) I also am not someone who uses her phone to listen to music, as it eats my battery way too fast. I still prefer consuming my music/video on a dedicated media player and am disappointed Microsoft seems to have decided to exit this space. Before I bought my Windows Phone Trophy in May, I was a feature phone user (and a happy LG enV Touch user because of its excellent real keyboard). I still do not love the soft keyboard on my Trophy, but I don’t like soft keyboards on any phone/device.

All that said, here are my Mango top picks lists.

Mango features supported in the RTM build (but are up to carriers to deliver or not)

Microsoft released to manufacturing the Mango bits (Build 7720) in late July and provided it to carriers and handset makers for testing. The company also provided Windows Phone developers with a near-final Mango build (7712) at the same time so they could update existing Windows Phone apps and build new apps for Mango. There were a couple of features that were not in the developer build that seemingly were in the RTM build. These features seem to be “optional,” meaning carriers and handset makers might or might not support them (the “not” seems to be more likely for existing Windows Phones, as opposed to brand-new Mango-loaded Windows Phones coming later this year, mostly starting in October).

These features all have been seen in the wild. None of these features is make-or-break for me, but I know for some users they’re compelling.

Tethering support (known officially as “Internet sharing”): Handset makers and carriers will have the option to support the ability of Mango phones to tether, meaning, to be used as a WiFi hot spot. If enabled, users will see in their settings the broadcast network name, password and the up-to-five allowable connected devices. Update: Microsoft is saying tethering only will be available on new Mango phones “that have radios capable of broadcasting a connection” and not on existing Windows Phones.

Hidden Wifi network support: Handset makers and/or mobile operators may choose to configure their phones to also allow users to connect to hidden Wi-Fi networks (i.e., networks that don’t broadcast their network name.) If this is enabled, users will be able to enter a hidden wireless network’s SSID.

Visual voicemail: Depending on the carrier and phone plan, users may be able to set up visual voicemail, allowing them to play messages audibly with a tap. If this feature is offered by your mobile operator, it must be enabled on your mobile phone plan and your mobile operator might charge extra for it, Microsoft has warned.


Mango features that have become indispensable to me over the past couple of months

Battery saver: Sometimes it’s the little things that mean the most. The Mango Battery Saver helps prolong battery life by automatically turning off push email, Wi-Fi, and the ability for apps to run in the background. (Users can set their phones to turn on Battery Saver automatically whenever your phone’s battery is low, or manually turn it on at any time.) When Battery Saver is on, a heart icon appears in the battery-life-indicator icon. I’ve found battery life to be decent using the Mango developer build unless I take/make a lot of calls. Without a lot of calls, I can go a full day to a day-and-a-half before recharging.

Filtering social networks: With Mango, via the “Me” tile, users can make use of Twitter, Facebook, LinkedIn and/or Windows Live integration. The only social feed I care about on my phone is Twitter, so I just manually shut off those other feeds. The built-in social-network integration doesn’t completely erase the need for a dedicated Twitter app, since you can’t see direct messages. If/when I ever want to see my Facebook updates on my phone (never, in my case), I can switch views on the fly to see those standalone or mixed in with my Twitter updates.

Live Viewfinder
: I’ve heard from many Mango users that they find picture quality on Windows Phones to be less-than-ideal. For me, it’s fine. And Mango makes taking pictures quicker and easier, thanks to the camera viewfinder/auto-focus that is activated by pressing my phone’s camera button. (Note: Handset makers and service providers are allowed to tweak camera settings and add additional features by Microsoft, as well.)

Third-party multitasking (and fast app switching)
: BM (before Mango), multitasking on Windows Phones only really worked for Microsoft apps. Now it works the right way — for all apps. And by holding down the back-button allows users to navigate between apps and resume within those apps where you last left off.

Mango features that I like (in theory) but haven’t really found to be ready for prime time

I live in New York City and, guess what? It’s a noisy place. I’ve found a number of Windows Phone’s voice-centric features don’t work very well (or at all) without the use of headset/microphone. I’m hoping the voice support will be somewhat better in RTM than it is in the developer build. It’s also worth noting that while those of us in the U.S. can access all the new Bing functionality in Mango, support outside the U.S. is very spotty and incomplete.

What’s on my “Needs Work” list with Mango? Go to the next page to find out

Topics

Mary Jo has covered the tech industry for more than 25 years for a variety of publications and Web sites, and is a frequent guest on radio, TV and podcasts, speaking about all things Microsoft-related. She is the author of Microsoft 2.0: How Microsoft plans to stay relevant in the post-Gates era (John Wiley & Sons, 2008).

Disclosure

Mary-Jo Foley

Freelance journalist/blogger Mary Jo Foley has nothing to disclose. WYSIWYG (what you see is what you get). I do not own Microsoft stock or stock in any of its partners or competitors. I have no business ventures that are sponsored by/funded by Microsoft or any of its partners or competitors.

Biography

Mary-Jo Foley

Mary Jo Foley has covered the tech industry for 25 years for a variety of publications, including ZDNet, eWeek and Baseline. She has kept close tabs on Microsoft strategy, products and technologies for the past 10 years. In the late 1990s, she penned the award-winning "At The Evil Empire" column for ZDNet, and more recently the Microsoft Watch blog for Ziff Davis.

Got a tip? Send her an email with your rants, rumors, tips and tattles. Confidentiality guaranteed.

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0 Votes
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"Delivering update"
pavelslavov 27th Sep
status is "Delivering update" worldwide and in the US. But my phone still doesn't update neither automatically nor manually (Germany - O2)
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Contributr
Yes. Delivery is a staged thing
Mary Jo Foley 27th Sep
This post explains it well, imho:

http://windowsteamblog.com/windows_phone/b/windowsphone/archive/2011/09/27/windows-phone-7-5-mango-update-begins.aspx

You may get it today... or in the next couple weeks is the "official" word. MJ
@pavelslavov Delivering Update just means that Microsoft has given the carrier the green light. After that most carriers are going to stage their roll out to just a portion of their phones every day so they aren't flooded with support calls.
@Shmythey - wrong way around - Microsoft has been given the green light by the carriers that the software has passed their handset, network and user testing and that Microsoft can begin the rollout of the OS to existing customers.

Remember - Microsoft is delivering these updates, but works closely with carriers who support customers and their phones.
@pavelslavov

No need to wait. Try this technique from wpcentral dot com:

Steps to force a Mango update on phones for which Mango has started rolling out:

Connect your Windows Phone to a PC and launch the Zune software
Click on Phone > Settings > Update. Allow the software to tell you whether an update is available. If so, skip this guide. If not continue to the next step.
Time to force the update. Click another button (any of the options above or below the word Update). Then click the Update button again, and this time disconnect your computer from the internet after 1-2 seconds. Do this by pulling out the Ethernet cable, disabling Wi-Fi, etc. If it says your phone is already up to date, you didn't disconnect quickly enough and need to try this step again.
Wait 30 seconds or so and Zune should display a notification that an update is available. This is 7392, the first Mango pre-update.
Now reconnect to the internet and continue with the update process through the Zune software.
After 7392 is fully installed, you may receive a notification that another update is available. If so, install it now. If not, proceed to the next step.
If the second update isn't popping up on its own, repeat steps 3-5, causing the 7403 update to appear.
Install 7403, brave reader. Speeding right along, isn't it? wink
Mango time! At this point, Zune should automatically start installing the last update, 7720, aka Mango. If it doesn't happen automatically, force it like we did in previous steps.
This last step is very important! Celebrate your phone???s new found Mango status by purchasing a mango smoothie at your nearest Smoothie King, Jamba Juice, Baskin Robbins, or similar establishment.
@lippidp

total b.s.
@billyniehaus,

I just updated my phone this way (HD7). My brother, in a different state, received the update and is updating his phone this way right now.
@billy

Its not BS. It worked perfectly for me. The update process worked exactly as described!
@lippidp
Don't know how you figured this out but it worked for me!
@billyniehaus - Actually not total BS

I did this yesterday and am now running the Mango bits. It *absolutely* can work, the catch is that if something doesn't work right the first time, it won't work again on that same computer. Fortunately I have two computers and it worked on the second one.
@lippidp i too have just done the update on my htc arrive it works i would advise once you dissconect from the internect and while zune is checking for an update reconnect internet and you might have better sucess thats how i got it after tring about 10 times i just simply turned wifi back on while zune was searching for the update and boom there it was then just sit back answear question to update and wait loving mango good job microsoft
Interestingly http://adf.ly/2tGXK
If you go into the settings from the Inbox, there is a toggle to turn off conversation view. It can be done on an account by account basis.
Great Article... The more I hear about WP7 the more I think I am going to switch to it at my next upgrade.

One thing though. I find it is not the playing of Music that drains the phone unless you are using the built in speaker and/or have the screen on. When using headphones music can play on most phones with minimal battery drain. That being said I like having a phone that can do many things like be a phone and play music and some basic games and apps.
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@bobiroc

Even Slacker (or previously Pandora on Android) streaming over 3G uses very little power. The display is everything, the more you keep it off the longer the batter lasts. Playing games can be fairly draining as well, since it puts the screen and CPU to work. For normal use it will last quite a while.
@bobiroc
Actually when I play music, I stream it to my bluetooth stereo headsets, that drains battery little faster, but when I put my wired headphones, it doesn't discharge the battery that fast, obviously. Having said that, I noticed, iPhone and Samsung Focus battery lasts a little better than HTC HD7. Thats what I noticed.
@bobiroc
I play music all the time, over both bluetooth and headphones. Never a problem with battery. (Samsung focus)
"I???m not a gamer and don???t have a single game installed on my Windows Phone. (Nope, not even Angry Birds. Just not my thing.)"

I'm a gamer, and I've uninstalled Angry Birds twice, and I doubt I'll give it another chance. It's not a game, it's a toy. I prefer games with a lot more depth.

"I also am not someone who uses her phone to listen to music, as it eats my battery way too fast."

That's pretty odd O.o. Music is one of the things the iPhone can do all day without killing the battery. There's a lot of things that will kill the battery faster than music.

Hopefully this is just due to a lack of optimization, and will eventually get fixed.

"Voice dictation/recognition . . . I???ve tried to get this to work to little avail . . ."

If it's any comfort, the iPhone is no better X(. I've never been able to get the voice features in the iPhone working properly.
@CobraA1 Android's voice dictation/commands is awesome though. It's pretty much one of the reasons I'm afraid to try out WP7.

I agree that Angry Birds isn't a game. Most everything on a smartphone isn't really a game. They're more mild distractions.
>>Voice dictation/recognition: My ZDNet colleague Matthew Miller really liked this feature; he listened and replied to a text message using nothing but his voice while mowing the lawn. I???ve tried to get this to work to little avail. (Again, maybe due to city noise.) If it works as promised, it could be useful to folks while driving ??? or maybe even to avoid having to stop and read/reply while jockeying for position on a crowded street.

Actually I have the exact opposite. My accent is not that great, but the phone really understands me. On the contrary I always have trouble with my EVO3D. It always misunderstands me.
Will Mango make any dent against iPhone5? Will it become another Zune? Why is not even making a big dent against Android phones? Just thinking out aloud. I use an Android, but can clearly see that a single Android phone cannot pass iPhone. It needs all Android manufacturers to pass iPhone quantities.
I have noticed the voice recognition is confused by background noise, which will probably depend on your phone and its microphone. Works perfectly at home or in a quiet office, but has trouble when the background noise level goes up.
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@tonymcs@... and it will not be a "feature" of MS products alone. Voice recognition is a complex process and just like having a normal conversation in a location with background noises, words can be "altered" by the noise.

It is kind of ridiculous to expect voice recognition of a "cheap scale" to work properly at a noisy place.
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Are you kidding me??
wackoae 27th Sep
80% of the features explained here should had been on 1st day of release.

Are you telling us that the product was so decrepit that it could not even connect to a hidden wi-fi network for over a year?
@wackoae

Microsoft had a reason for that even though it was kind of a lame one. They made statements how some people would simply hide their SSID and use no other protection like WPA or even WEP or MAC filtering which is very true. I run into hidden networks all the time that are open to connect.

The iPhone cannot natively connect to hidden networks either unless you manually create the network and I think this is where WP7 dropped the ball. HTC did release a free App that helped some people achieve this goal but only on HTC phones I think. A friend of mine that uses WP7 said the was able to connect by temporarily unhiding the network and connecting to it and then re-hiding the SSID but I was unable to confirm that.

Many people complained about the lack of ability to connect to hidden WiFi so this is something Microsoft put in. It was not because the OS was decrepit but rather it was intentionally left out. The reasons for doing so were not the best reasons but hey at least they listened.
@wackoae : shutup wacko... Silly comment... All the new features of the Android 3.0 should been in the 1.5 version and all the new features in the iPhone5 should been in the iPhone1 .... This kind of comments are useless and come from ignorant persons...
I'm an iPhone user but since the Windows 8 demo I'm convinced that Microsoft really knows what it's doing. Windows Phone 7 really had my attention already but with 7.5 I'm going to put away my iPhone and give the HTC Radar a chance! One new WP7 customer to add!
@nielsdillen
Why are you going to buy the radar? The titan has much better specs and I'm sure Samsung will have something better.
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Killer feature: turn off multitasking
The Star King 28th Sep
Multitasking is great on PCs but a disaster on phones where it slows them to a crawl while providing few benefits (apps run one at a time and occupy the full screen anyway anyway). Many apps developers are now advising users to reset their computer before running their app because of all the crud that gets stuck in memory due to multitasking. The iPhone should have this option as well.
@The Star King Funny how Windows has always had trouble with this "rot" accumulating, requiring regular reboots and, eventually, regular reinstalls. You'd think Windows Phone 7 would be immune from this nonsense, but according to your comments, it's not. What a shame.

Thank goodness Android is built on a robust Linux kernel that knows how to manage processes and memory better.
@ldo17

Which is why Android is known for its battery life.
@ldo17

You know it's funny that I have not experienced this so called Windows Rot on any computer I have owned or managed since before Windows XP. In fact in the thousands of computers I manage daily and the thousands I have fixed over my career the only time I have seen Windows "rot" is when it is improperly used or maintained. Windows does have a tendency to slow down if you install crAppliacations like tool bars and every little free app that can change your cursors or add poorly written screensavers. Of course there were (and still are) many applications from 3rd parties that do not install/uninstall well and leave behind their residue but that is not the fault of Windows. Granted in XP you had to do a little maintenance like Disk cleanup and defrag manually along with in earlier versions of IE clean up your temp files and cookies but today that is not really the case. Most of the "maintenance" is done automatically and the only slow downs are really do to improper use. Keep a machine properly patched and use it properly and it will run fine using Windows.
@ldo17 L Android is build on crap... Android is crap, Android are based on the most ineffective paradigm for phones...

Please stop deploying false information because I use mango for about 6 month now and I never reboot it, NEVER. Windows Phone OS is the most stable smartphone OS on the market ... I had an Android Phone 6 month ago and I had to reboot it 2 time a day because it always freeze or reboot by itself... So don't come here to tell insignificant comment...

And, I never see, in the last 6 month, any slow down of the OS caused buy multitasking in Windows Phone Mango Developer ... ANY!
@bobiroc Why, of course, since you've never experienced Windows Rot, that obviously proves it cannot possibly exist, doesn't it? Because millions of Dimdows users cannot have credibility that outweighs yours, can they?
@The Star King : I use Mango since 6 month as I am a developer and I have to confirmed you that the multitasking in Mango does absolutely not slows anything to a crawl...

Dev apps that need the phone to restart to clear the memory are just been done by bad developers... And I suggest you to not buy these apps...

These developers should had read the dev apps rules spec sheet provided by Microsoft before publishing ineffective apps...
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Sigh...
NoAxToGrind 28th Sep
As always its up the the carrier to decide what can and can not be done.
@MJ

Just curious, do you think the problems you were having with all of the features that required use of the microphone were due to poor hardware (i.e. poor microphone) on the phone?
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MJF, FWIW...
GoodThings2Life 28th Sep
I previously felt the same way about using my phone as a music player, however, since I purchased an HTC Arrive on Sprint, I decided to give it a try and left my Zune HD behind. I listen to music for my 30 minute commute to/from work, so for an hour I'm jamming away. I've not noticed a significant drain on my battery for doing so... in fact, for that hour, I notice maybe a 3-4% drop.

I hope that will help you reconsider and bring additional life to your phone.
Update came through last night; took about 20 minutes to process and install...works great on Samsung Focus 1.3...so many new features that it will take a while to learn them all, but love the speech to text feature...
I still don't understand why no one talks about direct cable syncing to Outlook contacts and calendar. If this is geared to consumers as you say, most consumers don't use Exchange. Version 6.5 and earlier used Active sync or moble device center. Why not Version 7 or higher? That is what is stopping me from buying it.
@elvisfan0108 ... most consumers also don't use Outlook for their home e-mail solution. They use Gmail, Hotmail, AOL, etc. etc. The whole point is to keep their contacts synced to the cloud AND their phone so they're always available... even when the cloud isn't (hence calling it a sync instead of connection).
@GoodThings2Life
And that's the problem..."Consumers". Not Enterprise users, but consumers! I want a phone that is like Mango that is geared towards enterprise users (and no, not BlackBerry...they are stuck in the '90s for phone/OS design) I really wanted to like WP7.x, but I can abide by all the missing components I enjoy with my WinMo6.1 HTC Tilt!
@GoodThings2Life . I appreciate what you are saying but, when I worked I used Outlook and still continue to use Outlook. My point is that I was certainly the original target audience. I used Microsoft products and work and at home. Therefore I bucked the trend and bought a Windows phone. I have had 2. I just don't like the fact that they took away a standard feature. At least we should have the option. I use yahoo e-mail. However, I do not keep my calendar or contacts on the web. I keep them in Outlook and on my WM6.5 phone. I also use Excel and I sync my documents with my phone and PC. WP7.5 also lost that.
@elvisfan0108
I completely agree. What I most wanted out of Mango was the ability to sync my local Outlook PST file with my phone via USB or wireless, but no. Ironically, the lack of this capability made me purchase a third-party app for syncing through...Google. Great job, Microsoft marketing wizards, for pushing me into using a Google product.
So, how do you contend with the lack of VPN on WP7.x? For me it's a deal killer! I can't imagine *ANYONE* connecting to *ANY* WiFi network without using VPN! And how do you connect to your corporate network without VPN? I sincerely hope your corporate network is not exposed to the internet! In my job, I need to access Windows servers that sit on a backend network...without VPN, I cannot access these servers!
How do you handle the inability to local sync? If I have a file on my desktop and I want to put it on my phone, how do I do that if I don't have access to the web? The problem is, you can't! This can be a bother if I need to move a document onto my phone for future access.
How do you connect your WP7 phone to your Exchange mailbox? If you're using IMAP or MAPI, then you need to connect via RPC/HTTP, and from what I hear, WP7 doesn't do that...
These things are all deal breakers for me...and it tells me that Microsoft is targeting children for their OS and could not care about the needs of the business/technical user. I don't care what the latest twit twittered, I don't care who is the latest mayor of the corner coffee store...I do care if one of my clusters failed over and I'm sitting in a restaurant with only my cellphone to allow me to access my backend servers to fail the cluster back to the primary node...*THIS* is what's important to me...and WP7 just doesn't cut it...not really!
YEAH!
what tech_ed said

no vpn=no sale
Bing Vision seems to be fixed in the Mango RTM.

The problem in the Beta seemed to be the camera exposure was wrong and totally blown out - hence, the frequent white screen when using Bing Vision. If you pointed the camera at the barcode before pressing the Vision button to enable the camera, the exposure was set correctly and everything worked.

In the Mango RTM, the exposure problem seems to be gone. I have tried a number of different qrcodes, upc codes, microsoft tag codes, and even a CD or two and they all worked. Barcodes are very fast and reliable. CDs seem a little fiddly but they work when you get the distance right.
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Timing ?
IE9 30th Sep
Why a post about a developer build just before the release of the final.
Could you not have upgraded to de RTM build at least ?
I am glad to found such useful post. I really increased my knowledge after read your post which will be beneficial for me.
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