Windows Phone Mango users reporting disappearing keyboards

Windows Phone Mango users reporting disappearing keyboards

Summary: A number of Windows Phone Mango users are reporting their soft keyboards are disappearing intermittently since upgrading to the newest Microsoft mobile operating system.

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This is one for the "hasn't happened to me (yet), knock on wood" files.

A number of Windows Phone users who have upgraded to the "Mango" operating system release are reporting their soft keyboards are disappearing intermittently.

WMPowerUser.com noted last week that there seem to be a number of random problems surfacing among users who have upgraded to Mango, of which disappearing keyboards is one. The disapparing-keyboard issue doesn't seem to be tied to specific phone form factors. In other words, some HTC Trophy 7 users are reporting the disappearing keyboard issue, while other Trophy users are not.

WMPowerUser reported on October 12 that on the XDA-Developers.com Forums, "a number of users are complaining of either the keyboard not popping up when the user touches an input field, and even worse, disappearing in the middle of typing a sentence."

The @WindowsPhoneSupport account on Twitter noted on October 14 that Microsoft Support is aware of the disappearing keyboard issue. I asked Microsoft officials for information on how and when Microsoft plans to fix this -- or at least what they're advising users who are affected to do to alleviate the issue.

"Customer support is working with the individuals reporting changes to their experience. We are investigating these reports to determine the root cause of any issues users are having," said a Microsoft spokesperson via e-mail at the end of the day (ET) on October 17.

I'm hearing from a growing number of Mango users via e-mail that the disappearing keyboard issue has hit them. Anyone else out there? Any other newly introduced problems you've seen since upgrading to Mango?

(Thanks to @aharpaz for persistence in reporting this issue.)

Topics: Windows, Hardware, Microsoft, Mobility

About

Mary Jo has covered the tech industry for 30 years for a variety of publications and Web sites, and is a frequent guest on radio, TV and podcasts, speaking about all things Microsoft-related. She is the author of Microsoft 2.0: How Microsoft plans to stay relevant in the post-Gates era (John Wiley & Sons, 2008).

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57 comments
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  • RE: Windows Phone Mango users reporting disappearing keyboards

    Magical.
    tatiGmail
    • Is this statement now inoperative?

      @tatiGmail ... [iPhone] "doesn't appeal to business customers because it doesn't have a keyboard, which makes it not a very good email machine." - Stephen A. Ballmer
      HollywoodDog
    • RE: Windows Phone Mango users reporting disappearing keyboards

      @tatiGmail

      Been running mango for 3 weeks without any issues on my HTC Tropy.
      Rob.sharp
      • RE: Windows Phone Mango users reporting disappearing keyboards

        @rob.sharp@... Would be curious on percentages that are being affected. Is this like the iPhone's antenna gate which was blown way out of proportion.
        non-biased
    • RE: Windows Phone Mango users reporting disappearing keyboards

      @tatiGmail You're holding it wrong.
      LarsDennert
  • RE: Windows Phone Mango users reporting disappearing keyboards

    Absolutely, its definitely happening to me.
    jamiet
  • Using Mango since June...

    ...when it hit beta and have NOT experienced the issue on my Arrive. The only time my keyboard disappears on me is if I accidentally tap outside a text block while typing (for example in text messaging if I tap right above QWERTY).
    GoodThings2Life
    • RE: Windows Phone Mango users reporting disappearing keyboards

      @GoodThings2Life

      Not on my HTC Mozart either
      tonymcs@...
  • RE: Windows Phone Mango users reporting disappearing keyboards

    It's not disappearing. They are typing/texting too slow.
    Return_of_the_jedi
    • You're doing it wrong!

      @Return_of_the_jedi ... type faster.
      HollywoodDog
    • RE: Windows Phone Mango users reporting disappearing keyboards

      @Return_of_the_jedi I have the same ideas with you <a title="magento themes" href="http://galathemes.com/">magento themes</a>
      galathemes
  • RE: Windows Phone Mango users reporting disappearing keyboards

    Haven't experienced this on my Trophy. Maybe a driver issue?
    jatbains
    • Driver issue?

      @jatbains on a virtual keyboard?
      Info-Dave
  • RE: Windows Phone Mango users reporting disappearing keyboards

    Microsoft is forcing people to use the voice functions of the phone ;)
    LoverockDavidson_-24231404894599612871915491754222
  • RE: Windows Phone Mango users reporting disappearing keyboards

    Haven't had this happen to myself. HTC Surround here.
    The one and only, Cylon Centurion
  • RE: Windows Phone Mango users reporting disappearing keyboards

    IT did'nt happen to me... But then I use a Dell Venue Pro with Querty Keyboard for days like these.
    ravigandhi@...
  • RE: Windows Phone Mango users reporting disappearing keyboards

    i hate having to tap outside the keyboard to remove the keyboard. wish you could slide it away or click on an Exit link
    erichon99
  • RE: Windows Phone Mango users reporting disappearing keyboards

    I have another problem: Mango update not appearing for my phone on AT&T
    paul2011
  • RE: Windows Phone Mango users reporting disappearing keyboards

    I've noticed this as well but thought it was just me. HTC Trophy.

    Side note: the phone has crashed a couple of times when clicking on landmarks found in the new Bing map search.

    Still love the phone though.
    sportflier
  • RE: Windows Phone Mango users reporting disappearing keyboards

    happened to me - on a mobile banking app!! trying to xfer funds between accounts and no ability to enter amount !!! very inconvenient. (was OK pre-Mango).
    mikevpeters@...