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The Mobile Gadgeteer

Matthew Miller & Joel Evans

5 reasons Siri frustrates me

By | October 20, 2011, 5:53am PDT

Summary: I love Siri, but it’s going to be a long time before I completely surrender to it

I’ve been using Siri on and off since I got my hands on my own iPhone 4S. I was originally excited about the possibilities of reading my e-mails, sending texts, sending e-mails, and more, all while driving. Unfortunately, while it’s fun to talk with Siri and show it off to others, there are still many reasons why the software is still in beta, and not truly ready for prime time. I have detailed my top five below:

1. Siri doesn’t observe the silent rule: I use my iPhone at night, while lying in bed. When in that mode, I usually turn the ringer off, and lower the volume on the phone itself by playing a video and then muting the audio. Unfortunately, Siri still doesn’t care and thanks to Apple integrating a microphone key into the on-screen keyboard, one mistype and you hear a tone. This tone isn’t quiet either, and tends to disturb others that may be sleeping around me. Also, if Siri is talking, pressing the volume buttons has no affect on how loud or soft Siri talks.

2. Siri needs to use U.S. English and be in the U.S. if you want to look for businesses, maps, and traffic: I like to change up the voices that Siri uses to talk to me. However, if you use anything but U.S. English, you can’t even ask it where the pizza places are around you. I can understand that during the beta period it’s U.S. only, but why can’t it speak in something other than U.S. English and still be fully functional?

3. Siri still makes a lot of mistakes: I asked Siri if it was raining outside. It misinterpreted and gave me a list of people from my contacts that it thought I wanted to call. Instead of re-starting my query I figured I’d just ask the question again. It then started dialing one of the contacts that it thought sounded like “raining”. It dialed before I could exit Siri.

4. Siri can’t read e-mails: Siri can tell me that I have “at least 25 e-mails” but then it apologizes saying “I can’t read them to you. Sorry about that.”. On the other hand, it can read text messages to me. Why can’t it read my e-mails?

5. Siri has no offline mode: Most people may be ok with this, but why can’t Siri work without an internet connection? Apple would have you believe that Siri requires the advanced hardware of the iPhone 4S, even though it has already been ported to other iOS devices, and previously worked on the 3GS before Apple acquired it, but it really just requires a constant internet connection. This is the most disturbing to me, since services like Siri existed more than ten years ago in Microsoft Research, but never released because the networks couldn’t handle it. Now we have constant connectivity for mobile devices and insanely powerful phones. Why not bake some intelligence into the phone itself, so that we at least have limited functionality when the phone is offline or the service is overloaded?

The above is just a sample of the five things so far that are frustrating me about Siri. Don’t get me wrong, it’s a really solid offering (in beta) and I’ve been enjoying it, but it’s going to be a long time before I completely surrender to Siri for some of my more important tasks.

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Topics

With more than a decade of mobile, Internet and wireless experience, Joel specializes in taking existing brands and technologies into the mobile and wireless space.

Disclosure

Joel Evans

Joel is a serial entrepreneur with his most recent business, CronkSoftware (cronksoftware.com), focusing on consulting and building games and applications for mobile devices. Joel has consulted for Microsoft’s Windows Mobile division and advises other companies on how to incorporate mobile into their existing brands and products. Joel purchases many of his devices and others are sent for review on a 30-day loaner basis and then returned to the supplier. If any devices are provided as “keeper” Joel will clearly disclose this in his reviews.

Biography

Joel Evans

With more than a decade of mobile, Internet and wireless experience, Joel specializes in taking existing brands, technologies and services into the mobile and wireless space. Joel is currently serving as the Managing Director of Cronk Software, Inc., a company he founded to offer full-service, end-to-end mobile strategy, design and development services.

Joel is the former founder and "Chief Geek" of Geek.com, a website praised by The New York Times, The Wall Street Journal, The Economist, and others as one of world's best sources of information for technology professionals and enthusiasts.

Joel also serves as a technology expert for a number of well-known publications and regularly advises corporations, analysts, journalists and bloggers on what the future of technology will bring. He brings decades of relationships with leading game publishers, online communities and publishers, along with both hardware and software product management and delivery expertise. Joel can be found online as "JoelGeek" and you can follow him on Twitter @JoelGeek.

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Reading emails and stuff
dbpickus 13th Feb
The thing that frustrates me the most is that the commercial on Siri shows a guy running and then it is reading his emails. It does not work like that, so the commercial is misleading.

Also, you cannot "go back" so the other day when I asked for a list of people in my contacts who's names begin with George, it gave the the list. I then mis-clicked the wrong name, so I asked again. It just kept giving me the contact that I mis-clicked on. There was no way to go back to the list.

In addition, I asked it what the weather was going to be like for the weekend. It told me 45 degrees (farenheit) and that it was not so great. 45 degrees in Cleveland OH in January is pretty darn good. Siri should be comparing what she says about the weather to the average for that day, not based on anything "cold".

Still a miss in my mind.
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RE: 5 reasons Siri frustrates me
Cyberpyr8 Updated - 20th Oct
I will admit I am an Android fan boy through and through, but even I will admit that most of these points aren't fair. #1 is a valid point and they should be able to fix this in update releases. But points 2,3 and 5 are user error. Why would you not use US english? It is almost like you are trying to break it. Same with #3. You knew it didn't get it right but rather than restarting you plowed through the results. I would expect it to react that way. Since Siri uses several online sources to get answers it should need online connectivity. Complaining about it not working offline is not valid. Not sure why it wouldn't read emails but I would think that future updates would address that.
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@Cyberpyr8 Responding to point 2, why would you not use US english? simply, you can be a tourist in US using your toungue trying to find a pizza place.
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RE: 5 reasons Siri frustrates me
Cyberpyr8 Updated - 20th Oct
@devoklr Agreed, but he is not a tourist and the product probably isn't designed to use that functionality yet. I just think he was given the assignment "See what 5 things are broken in Siri". I don't think the fact that he did things that maybe the program doesn't have complete yet should be judged. The good news is that you don't HAVE to use Siri. I think that like most Android users, the thrill of Siri will fade away. I can tell my phone to do things but I only use it sparingly. You find that you don't want to be "that guy" talking to your phone in the store all of the time. I can do most things faster manually anyway. Unless I am driving I don't want to tell my phone what to do. But even driving I am trying to avoid using the phone all together for safety reasons.
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RE: 5 reasons Siri frustrates me
ExEC135CrewDog Updated - 20th Oct
@Cyberpyr8, 2; Can not be considered user error. What if you were to change your GPS to use some language other than US Male English? Would you expect it to shut down or refuse your mapping request? Of course you wouldn't. This is just a matter of Time to Market sloppiness. They wanted to be first to get this mobile feature out on the street. Now they have to deal with complaints and a tainted product opinion. 3; Have you never used '411'? How often does it result in a first time correct connection? My experience is, seldom does it work as advertised, Dragon (DNS 11.5) not withstanding. As to point 5; it is not important to me, since I don't think the technology is mature enough to rely upon it, especially for mission critical use. That said, the issue with it working off-line is a big deal. If I pay for functionality, I expect it to function error-free at least 95+% of the time. Having made that point, until they can untether the technology, they should not offer it. What's the point? The other side of that argument says that they can build more capability into the hardware, but the phone will be too big and use even more of the new battery's resources. None of these are user induced issues, although they definitely impact the all-important 'user experience'. Now, people who want to use all of the new functionality will need to wait for the inevitable patch-fest. I'd be disappointed if I bought a 4S. I decided to wait for more maturity (never buy a V1.0 ANYTHING?) and just bought the love of my life an iPhone 4 and will revisit investigation of the 4S or iPhone 5 Turbo, Gold, Super, Pro if it (they) look promising next time my contract is up for renewal, cuz the parts bin is pretty impressive looking, from my point of view.
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RE: 5 reasons Siri frustrates me
imaginarynumber 20th Oct
@Cyberpyr8

Besides if it worked off line- Apple wouldn't know what siri or you were upto.

Has anyone questioned apple about the security ramifications of your conversations being cloud based(/stored)?
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RE: 5 reasons Siri frustrates me
belli_bettens@... 21st Oct
@imaginarynumber congratulations, it looks like you're the first one that used his brain on this one happy (no sarcasm intended)
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@Cyberpyr8 'Cause it's fun to have a foreign accent (like Australian) on these devices. There's no technical reason why the area you can search should be linked to the voice you choose.
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@Cyberpyr8

Why would you not use US english - when you are outside the US.
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@Cyberpyr8

Why would you not use US english - when you are outside the US.
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RE: 5 reasons Siri frustrates me
thejellymon 20th Oct
Nice post. You make some valid points. My feeling with this type of technology is that it either works perfectly or shouldn't be implemented at all. Our minds naturally use the transitive property when it comes to similar functions...so naturally when it works for something we assume it'll work for something similar (ie read emails).
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RE: 5 reasons Siri frustrates me
regsrini Updated - 20th Oct
Funny how you find something that is only come out frustrating. A few days ago, you didn't realize that it could be possible to so easily talk to your phone. Now, you are already frustrated that it isn't working very well. One impatient guy you are and it makes you sound so ungrateful. It reads as if it is disrupting your whole life. How about waiting till it is out of beta?
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@regsrini

Sounds like transitioning from girlfriend to wife. = )
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RE: 5 reasons Siri frustrates me
tim_walters 20th Oct
@regsrini It's a bit like the Louis C.K. line, "Dude, how does the world owe you something [perfect] that you didn't even know existed thirty seconds ago?"
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RE: 5 reasons Siri frustrates me
ExEC135CrewDog 20th Oct
@regsrini; I don't think that is impatience at all. If somebody just hacked up a $700 furball, they should be confident that their new toy functions the way all the advertising under the shrinkwrap, and in the industry press claim. Why would even early adopters be expected to be happy with buggy purchases? As I said in an earlier post; "(never buy a V1.0 ANYTHING?)".
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RE: 5 reasons Siri frustrates me
non-biased 25th Oct
@ExEC135CrewDog List which items it is advertised to do that it doesn't.
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RE: 5 reasons Siri frustrates me
LoverockDavidson_-24231404894599612871915491754222 20th Oct
Siri is one of those apps that will be fun to use at first then become more of a hassle than its worth after a while. Sure talking into your phone just to do it will bring enjoyment for about 5 minutes, but then as the day goes on you will see you are faster/more productive by typing in the keys.
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RE: 5 reasons Siri frustrates me
illwill112 20th Oct
@LoverockDavidson_ That is what the other voice servcies are like. I have been using Siri since release. I use it to make appointments reminders on a regular basis. Siri works fine now looking foward to future updates. Siri shines when im driving as well. I also use Siri alot to search for my latest boxing results and such and she does a good job understanding me and the boxers I follow, alot of them which have names i can hardly say.
I imagine you have not even attemtped to try and use Siri on a regular basis.
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RE: 5 reasons Siri frustrates me
LoverockDavidson_-24231404894599612871915491754222 20th Oct
@illwill112
Its only a matter of time before you stop using it. Like I said, you are using it now for the excitement of it, then eventually you'll stop.
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RE: 5 reasons Siri frustrates me
ExEC135CrewDog 20th Oct
@illwill112; More likely, most users will be the annoying fools who, not understanding the foundations of signal/noise ratio, will scream into their phones in restaurants, on the sidewalk, at work, and just annoy the bejezes out of everyone within earshot in an attempt to bend the device to their will.
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RE: 5 reasons Siri frustrates me
non-biased Updated - 25th Oct
@ExEC135CrewDog Probably less annoying than haters like yourself and fanboys running their mouths on here with no clue what they are talking about.
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@LoverockDavidson_ Are you using it? If not, your comments aren't valid. Setting up appointments and reminders is terrific and much faster than typing. Sure there are lots of silly things people are trying. Even sending a quick email has worked incredibly well. Being an initial release in beta, this is incredibly useful and can only get better. It's going to be interesting to see what happens when APIs are available to developers.

Joel needs to calm down. His complaints are a little foolish at this stage of things. It is BETA and fully functional in the US. Wait until it comes out of beta before griping.
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RE: 5 reasons Siri frustrates me
LoverockDavidson_-24231404894599612871915491754222 20th Oct
@GaryREM
Same thing, you will use it for a little while then tire of it and talking into the phone. When you find yourself around people more often you won't be talking into the phone and will be typing into it.
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RE: 5 reasons Siri frustrates me
non-biased 25th Oct
@LoverockDavidson_ Guess we should put as much faith in this prediction as we did in your prediction 18 months ago that the tablet fad would be done within the year.
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@LoverockDavidson_

Now it REALLY sounds like transitioning from girlfriend to wife.
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@LoverockDavidson_ Why will illwill stop using Siri? What is your basis in making that statement? The same reason you told me a year ago my iPad would be sitting on the coffee table collecting dust? That prediction is just as wrong as this one.
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RE: 5 reasons Siri frustrates me
LoverockDavidson_-24231404894599612871915491754222 20th Oct
@jhuddle
Why will illwill stop using Siri? What is your basis in making that statement?
Already stated the reason why.

The same reason you told me a year ago my iPad would be sitting on the coffee table collecting dust? That prediction is just as wrong as this one.
I'm pretty sure I'm right about this one as well.
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@LoverockDavidson_ You lack imagination and forward thinking.
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@LoverockDavidson_ nope still using my iPad, and still finding more and more uses. Wait let me check, no still no dust.
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This article exemplifies why I stopped following ZDNET. Your main complaint seems to be that beta software is not a complete and errorless implementation. I believe you are a beta reporter.
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RE: 5 reasons Siri frustrates me
illwill112 20th Oct
@2old4fun Ill be honest i find that most tech sites today are like this. If i want Apple news and info on Apple products i go to apple sites. For all other apple tech I come to these sites.
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@2old4fun I think it???s perfectly acceptable to crtique beta software. That???s how things get fixed. He even pointed out in the first paragraph that it was still in beta. People have been ???complaining??? about features in the Windows 8 preview and it???s not even beta yet.
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@moose7710
M/S you can complain about,but Apple no no!
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Yeah right
rhonin 22nd Oct
@moose7710
Have you sen the commercials?
Gone into an AT&T, Verizon or Sprint store?
None. I repeat, none, of them say anything about beta.
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@2old4fun You must be following ZDNET or you would have nothing posted here and would not have known about the article. Am I the only one who caught this point.
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"I use my iPhone at night, while lying in bed... one mistype and you hear a tone. This tone isn???t quiet either, and tends to disturb others that may be sleeping around me."

Maybe you should find something better do to in bed, or use your noise-maker somewhere where someone isn't trying to sleep.

Sounds like user error to me.
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Biggest reason
rhonin Updated - 22nd Oct
@bb_apptix
Most voice apps have limitations and the majority of users stop using them.
It's still a gimmick.
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Number 5 should be number 1
BillDem 20th Oct
The biggest problem is that there is no offline mode. Yes, this means you can't use it on a flight, but it also means that ANY service outage from any cause will prevent it from working. When I received my 4S on Friday, one of the things I tried was Siri. I tried it a number of times throughout that day and it was never able to connect to the server. I'm sure this was due to server overload, but it points out how easy it would be to render this feature useless via DoS or some other method. This is just one more strike against the almighty "cloud." An app in the hand is worth two in the cloud.
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RE: 5 reasons Siri frustrates me
Natanael_L 20th Oct
@BillDem "An app in the hand is worth two in the cloud" happy
+10
It's one thing to not be able to search for things on the internet, another thing entirely to not be able to make a call or save notes.
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@BillDem I am an Android guy, so have no first hand experience with Siri. This is the first negative comment on Siri that would actually cause me concern. I don't know how many users are siultaneously asking Android phones to "convert 4220 feet to furlongs", but I have NEVER experienced any delay related to overloading the network. Yes, I have had low data rate connections and lack of service slow me down, but never a lack of power in the server room.

As to comments about Siri only working when connected to the internet, that was the breakthrough that makes Google's voice based command and search work as well. It takes a lot of compute power to interpret voice commands with many accents and get even close. While Dragon works pretty well on a multicore desktop with a ton of fast RAM, it is asking a lot of current mobile technology to handle this locally and do a good job.
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Could you please add this also to your list.
Ghost dialing. Siri will dail to numbers randomly from your contacts based on the noise level at the room, even if you are not using phone, let alone Siri.
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random noise story
mswift@... 20th Oct
@Rama.NET

We once used a voice to text system for data entry in accounting. On a warm day with the window open a car pulled up with a bad muffler. The system turned all that noise into garbage data. We had to restore and reprocess that days work.
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Uh no....
ShockMe 20th Oct
@Rama.NET As convenient as it may to have Siri listen continually, the process is initiated by holding down the home button. So no, Siri doesn't dial randomly, ESPECIALLY when you are not using the phone.
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RE: 5 reasons Siri frustrates me
ExEC135CrewDog 20th Oct
@Rama.NET did you try locking the phone to see if that would help prevent 'autodialing'? My iP4 does it all the time if I carry it unlocked while it is in my pocket or my motorcycle 'glove box'.
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I'm an Apple fan but even I find reason number 5 to be particularly annoying. I have used voice for years to control the music player/ipod. But, though Siri is a step forward in most ways, it is a step back fro its previous capability in this regard because I can't do this anymore without an Internet connection. Annoying.
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This seems reasonable....
ShockMe 20th Oct
@tshanno I do agree that they should decouple local functions from searches, but I suspect they need the connection to correctly interpret your context. For that reason I don't see such an improvement coming quickly.
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#5 moot
pgit 20th Oct
The power behind siri is 110% "in the cloud." There is no way to have that much data and processing power available off line in a mobile device, for the foreseeable future.

BTW my take on siri: you are paying for the next beta test in the long line of command and control "human capital" management systems. i.e. you are helping develop the slave grid that will soon be inescapable.

Don't give me any lip about "convenience" or anything remotely positive about this. Cell phones themselves (and gps) are evil spawn and never should have been released.

Humanity developed to high achievement without such things. Mark my words, in 20 years the decline into the world of "the marching morons" (CM Kornbluth) will be unavoidably obvious to those of us left who can think and reason.

The only good I can see is the "natural selection" as mobile users are run down crossing the street distracted with their little playthings.
@pgit -- "Humanity developed to high achievement without such things." So right. Except that's what many nobles (and, for awhile, the Catholic Church) said about the printing press.
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@pgit

It seems perfectly reasonable to me to have Siri make a phone call or send a text message even if an Internet connection is not available.

And, if "The power behind siri is 110% "in the cloud." why does it only work on an iPhone4S?
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Marketing
rhonin 22nd Oct
@aep528
and encouraged aka "forced" upgrades.
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@aep528 the siri app is a client, with minimal database or processing power. It collects and interprets your question, then sends the query to a proprietary server run by apple to do the real magic. (and it is very, very impressive)

That server is "out there," the loose "cloud," not a publicly accessible server, you need the proprietary siri client, probably in conjunction with a hash of some unique ID on the phone made when you first initialize (and authenticate) siri.

I'll be honest, I was playing a bit of devil's flame bait.. er, advocate with my post, but I still find the potentials here rather unnerving.

As for the comment about GPS navigating a large city, of course there's massive benefit to the user. There's still advantages accruing to unsavory ends, which I consider the actions of most governments on the planet to be, at this unfortunate juncture in history.
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Reading emails and stuff
dbpickus 13th Feb
The thing that frustrates me the most is that the commercial on Siri shows a guy running and then it is reading his emails. It does not work like that, so the commercial is misleading.

Also, you cannot "go back" so the other day when I asked for a list of people in my contacts who's names begin with George, it gave the the list. I then mis-clicked the wrong name, so I asked again. It just kept giving me the contact that I mis-clicked on. There was no way to go back to the list.

In addition, I asked it what the weather was going to be like for the weekend. It told me 45 degrees (farenheit) and that it was not so great. 45 degrees in Cleveland OH in January is pretty darn good. Siri should be comparing what she says about the weather to the average for that day, not based on anything "cold".

Still a miss in my mind.

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