Linux and Open Source

Steven J. Vaughan-Nichols & Paula Rooney

Crapware is the real issue in Android suits

By | October 8, 2010, 10:55pm PDT

Summary: If you’re to go toe to toe with your phone company you need an ally. Apple and Microsoft won’t let carriers update your phone and install garbage — they control that relationship. Google admits to being powerless.

Dennis Howlett has a long piece out about Groklaw’s reaction to the Oracle suit against Google. It promises a long, bitter legal war.

(Picture by CNET.)

While open source advocates are also right that the Microsoft and Apple suits are technically not aimed at Google, all this talk misses the point.

The mobile business moves in dog years, at Internet speed, in cycles of three-to-six months. The suits are aimed at carriers and manufacturers who are making decisions now about what to order for early next year.

The suits create uncertainty. They tell Chinese companies that make phones they may not be able to close the book on today’s business decisions for many years, that choosing open source carries enormous legal risks.

They also tell carriers they must negotiate their crapware strategies, that users don’t belong entirely to them.

There is already evidence the strategy is working. Verizon is getting ready to sell the iPhone. On Monday Microsoft CEO Steve Ballmer will be able to call Windows Phone 7 a safe choice, and some OEMs will bite. So will some corporate accounts.

The success of Android is based on the idea that Chinese manufacturers can bypass the intellectual property claims of American software companies, and that carriers can control their customers absolutely through crapware.

Crapware, in this case, refers to software tying a phone to a carrier’s app choices, which users can’t take off the phone without rootkitting or jailbreaking them, voiding warranties. PC and software makers have loaded boxes with crapware for years but users have had recourse against maker’s crap that may not exist against carrier crap.

Freedom, as in the user’s freedom to control their own phone, is not in the room. Right now it’s a choice between carrier control and manufacturer control.

America does not benefit from losing the revenue, and users don’t benefit from crapware.

While I was in Munich a few days ago, a ZDNet editor explained to me how Android buyers there can get things as they want, and use SIM cards to switch between carrier networks.

Then he told me how one carrier told its Android customers they were about to get an important software update and downloaded crapware on the phones users could not erase without rootkitting their phones all over again and losing personal data.

The lesson is another layer of uncertainty. If you’re to go toe to toe with your phone company you need an ally. Apple and Microsoft won’t let carriers update your phone and install garbage — they control that relationship. Google admits to being powerless.

Bottom line. These suits are not going to court. These suits are going to the market. Based on current trends, Google is going to lose in the market. They can’t protect their customers, they can’t remove uncertainty from their OEMs, they are powerless against the carriers.

It will take more than a bunch of legal papers to beat this FUD attack.

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Topics

Dana Blankenhorn has been a business journalist for 30 years, a tech freelancer since 1983.

Disclosure

Dana Blankenhorn

Dana Blankenhorn has been a journalist, writer and part-time futurist for over 30 years.

At the present moment I run only a personal blog in addition to my ZDNet open source blog.

DanaBlankenhorn.Com has the subtitle The War Against Oil. In the past I have used it to write about political history, e-commerce, personal matters, some ideas related to open source, and The World of Always On, which is the idea of using sensors, motes and RFID to turn WiFi links into platforms for applications which live in the air.

My IRA account at Schwab holds a few tech shares, most notably some Intel and Applied Materials, but there are no open source companies in it. I don’t even own any CBS stock.

Biography

Dana Blankenhorn

Dana Blankenhorn has been a business journalist for nearly 25 years and has covered the online world professionally since 1985. He founded the Interactive Age Daily for CMP Media, and has written for the Chicago Tribune, Advertising Age's "NetMarketing" supplement, and dozens of other publications over the years.

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RE: Crapware is the real issue in Android suits
Peter38 Updated - 3rd Sep
@Userama I hope Google wins. I am sure Google did not, in any way cost him 100 million dollars! order cipro online , order amoxil online , order lasix online , buy keflex online , buy diflucan 150mg , buy clomid online , buy lipitor usa , buy synthroid online , brand cialis cheap order , order brand name viagra , buy neurontin online Milking money through lawsuits is wrong and he does not deserve any money for that.
The carriers are too powerful in the United States. You've got the 4 big ones who behave as the gate keepers for the mobile internet. It's quite an extraordinary situation.

The German carriers aren't nearly as powerful (well, apart from T-Mobile which started there). There are far more carriers in Europe per population than in the USA.

The downside is that they charge each other roaming fees, but the European Union will probably soon outlaw that practice.
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@Market Analyst I'm in Europe right now and, while the carriers have somewhat less power here than in the U.S., they still have a lot. That example I gave of a carrier throwing crapware at Android users attached to its network was from Europe.
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@DanaBlankenhorn

And the biggest crapware of the lot is Google Apps.
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@DanaBlankenhorn Yeah but under EU law you're entitled to take your equipment and go elsewhere... Not so much here. That's why the carriers have so much power.
h t t p : / / 0 8 4 5 . c o m / I n r


I tide fashion
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"Open" is a two-edged sword.
Userama 9th Oct 2010
The good news: "Open" allows carriers to do whatever they want with the software. Ah, wonderful freedom!

The bad news: "Open" allows carriers to do whatever they want with the software. Oh, ****! Crapware!
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You absolutely,
thx-1138_@... Updated - 9th Oct 2010
@Userama .. 100%, hit the nail right on the button.
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@Userama I hope Google wins. I am sure Google did not, in any way cost him 100 million dollars! order cipro online , order amoxil online , order lasix online , buy keflex online , buy diflucan 150mg , buy clomid online , buy lipitor usa , buy synthroid online , brand cialis cheap order , order brand name viagra , buy neurontin online Milking money through lawsuits is wrong and he does not deserve any money for that.
You can't defend users from carriers as long as you depend on them. If the carriers want to bundle crap on their phones, they will pick the operating system that allow then to do just that. Same with handset manufacturers.
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@Theli Yet somehow my ISP is kept from throwing crapware on my line. I want the same liberty in mobile that I have on the wired Internet. I don't want a phone so much as I want a mobile Internet client, and that means I don't want it controlled by either the carrier or the manufacturer.
Otherwise I'm sure they would. The whole mobile handset thing is the big rip off. They build them for $150-$200. Then they place a mythical bs price of $500-$600. What pc, tv,dvd, etc. other consumer elctronics has that kind of mark up? Then the carrier says they'll sell it to you for $200 if you buy 2 year of lame service to subsidze the rest. It's a scam. The retail cost on a $200 handset should be $220-$240. We should be able to buy them unlocked for that. They should be free with contract. Note carriers are now also getting a cut of search, a cut of appstore revenue, etc. This should go to subsidizing your service. We need to drive high end handset margins down to the levels of other mass consumer electronics to start with, especially since unlike tv/dvd/etc we replace them every 1-2 years.
@DanaBlankenhorn
You'd better relocate to another planet, Dana. You're not going to find your "dream phone" on this one.
@DanaBlankenhorn

Pay full price instead of getting a subsidized phone
@Theli
If they don't sell those phone it's game over.
But somehow they sell more Androids with crapware than anything else... so where is the issue here...
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Microsoft's Anti-Android FUD Campaign is in Full Swing
OS Reload Updated - 11th Oct 2010
You can read all about it here.
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Fascinating
Mister Spock 9th Oct 2010
The blog was about "FUD", and here you are to add your FUD to it.

As I said, fascinating.
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How about contributing (validly) to the discussion?
OS Reload Updated - 9th Oct 2010
Am I asking too much?

I guess I am, but I'm still wondering why you oppose it so much, though I have my own explanation.
"users don?t benefit from crapware."
Users do benefit from crapware through lower prices.

As long as people buy it there will be crapware. If people would actually care more about it than about low prices they would get an iPhone...
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@sovok_
iPhone's. Now iPhone is still rather young a few years old now and only on one carrier. However Android if very young and on many carriers. My point being a lot of Android purchases with "crapware" are NEW to the consumer and the effect of said won't be seen for a few years yet. Will the consumer embrace the lower cost vs the crapware? Or with time and perhaps even MORE crapware will the consumer rebel?

Pagan jim
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@sovok_ Am I to understand your sentence as saying if people didn't want the crapware they would spend more money to get an iPhone? I always see comments about how expensive the iPhone is but as far as I recall there is not one other comparable phone on the market that is priced less than the iPhone so where does this come from? Is it just haters spouting off about Apple being over priced? Sure, there are Android phones that are cheaper but those phones also don't compare.
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Is that your idea of logic pantload? of critical thinking?
That linked article is completely crap, it's laughable.
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Is that what you call a rebuttal?
OS Reload Updated - 9th Oct 2010
Sorry but your post sounds more like another episode in the saga of a desperate sycophant than a rebuttal.

A rebuttal must counter-argue, it must immediately follow the objection it addresses and you do nothing like that.

So, what do you object in the article I link to? I'd like to know because as far as I can tell the article is accurate.

Please enlighten me.
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You really shouldn't be trying to school in rebuttal
use_what_works_4_U 12th Oct 2010
@OS Reload
With your history of stomping into any discussion thread and attempting to make it a ABMer's hate-fest you are hardly in a position to define rebuttal.

The linked article is basically an opinion piece. My opinion is that it is a pile of topic-meandering cr@p.
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The linked article is basically an opinion piece. My opinion is that it is a pile of topic-meandering cr@p.

Thank God it's only an opinion.
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In my view, anyone who is able to recognize crapware and wants to get rid of it is able to pretty easily. Rooting sounds complex until you do it once. It's user friendly these days and fear of voiding ones warranty can be alleviated by unrooting, thus returning the phone back to stock condition.

"Based on current trends, Google is going to lose in the market." This statement needs a little more explanation because I am witnessing just the opposite.
@bstringy
purchases. The consumer has to be exposed to the crapware before he/she can choose to rebel against it and that has yet to happen yet. Now as crapware grows and I think it will and the consumer becomes more knowledgable about it's effect on their experience with any given phone they the consumer will likely or perhaps rebel. There is also the factor that Windows Mobile 7 will become available soon and iPhone maybe going to other carriers besides AT&T giving consumers zero crapware options to choose from. As for rooting remember the CONSUMER has no interest in doing or learning no matter how simple it maybe to your way of thinking in doing such.

Pagan jim
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RE: Crapware is the real issue in Android suits
illegaloperation Updated - 9th Oct 2010
@James Quinn
Agree. At least in WP7, crapware is removable.
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RE: Crapware is the real issue in Android suits
illegaloperation 9th Oct 2010
@bstringy
Tell the average user that.
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Don't panic
symbolset 9th Oct 2010
First, the trend does not appear to be shrinking demand for Android - quite the opposite really.

Second, we have the Internet now. We know which phone vendors and carriers are lumping in the crudware and can stay away from them mostly.

Third, with the exception of one or two phones, the stock Android can be replaced if it's horrible.

Android adoption is huge and growing unbelievably fast. If this is what Google losing in the market looks like, what does Google winning look like?
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Two points...
James Quinn 9th Oct 2010
@symbolset
It's very early yet and you nor I know the effects of crapware on first time Android purchasers/users. They are just now becoming "use" to it's inclusion in their purchases.

You keep assuming the average "consumer" will have any desire/interest in rooting. They will NOT. "IF" that is a requirement of becoming free of crapware it won't be a seller.

Pagan jim
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Keep assuming?
symbolset 10th Oct 2010
I think you're the one assuming. I didn't say that.

My point is that as networks ruin their offerrings with adware, crippleware and crudware, people will choose other carriers where they can still get signal. The problem will solve itself. Nothing needs to be done. As consumers do, carriers will moderate their behaviour for their own profit motives.

That's all I'm saying - and nothing more.
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RE: Crapware is the real issue in Android suits
dave95. Updated - 9th Oct 2010
Google is willfully being helpless here because of there "open" ideology. But what they've done is give carriers and OEMs the keys to create their own closed-off and controlled world. The same closed-off and controlled worlds "open" Android was built to compete against in the first place (closed vs open).

What carriers are doing instead is in contrast to that imo, they could care less about any such idelogy. They will always do what's in the best interests of themselves, always. So Verizon now have its own VCast App Store that will surely replace Android App Market on phones once it's ripe enough. They will get to control the user experience even more so, and get a piece of the revenue. They already replaced Google's search for Bing on one phone, what's stopping them from replaceing more core Google apps in the future for their own? Even Amazon is building their own store coupled with DRM lockin.

Crapware will continue to grow to recoup lost revenue for having to sell the phones cheaply to compete, (much like we've seen with PC OEMs racing to the bottom and bundling more annoying crapware to recoup revenue). Sense, Blur, TouchWiz skining will continue to replace the "pure" Android experience.

Eric Shmith already made it clear that "if we were to put restrictions on an open source product, wed be violating the principle of open source." So in a bambi-like way, he is sticking to pure principles even when carriers and OEM partners could care less. It's still early though, it will be interesting to see how this all plays out 2-3 years from now.
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@dave95. And Google Apps is part and parcel of that crapware. Just remember Google isn't in this phone game to p!ss on Apple's parade. They are going to profile you and share your PI to the highest bidder.
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@hubivedder I like google apps and they're good. Google's data isn't for sale directly, it's for use in ad targeting. Too bad Jobs just patented some really creepy spyware eh? Too bad Jobs' iAd is designed to FORCE you to look at ads even if you don't want to.
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RE: Crapware is the real issue in Android suits
illegaloperation 9th Oct 2010
@OS Reload
Troll like you blame Microsoft for all the world's evil.
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I have the original droid and from what I can tell, there is only one app I cannot uninstall and that's the Amazon MP3 app. I never use it, it doesnt run in the background and so i never think about it.

But what are the carriers doing now to "force you to use this stuff". Simply having it installed on your device doesnt mean you have to use it.
@OS Reload

What the heck does a posting a anti MS link have to do with actual crapware being loaded on Googles Free OSS OS????
Give it a rest hater,it has NOTHING to do with THIS article.
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Ok... what is with those unresearched, shoot-from-the-hip articles lately?

"The success of Android is based on the idea that Chinese manufacturers can bypass the intellectual property claims of American software companies, and that carriers can control their customers absolutely through crapware."

Eh... no. Fail. The success of Android is based on several factors (at least):
- Great smart phone features; similar to iPhone/WP7, it comes down to preference really
- More carrier choice (i.e. no exclusivity agreements)
- More brand choice (handset manufacturers)
- More form factors (slate vs. qwerty; think also Sony Ericsson X10 Mini Pro)
- More price points (from top-of-the-notch like Desire Z/HD / Samsung Galaxy S to lower-end smart phones like Acer Liquid, LG Optimus)

The author also seems to overlook that manufacturers and carriers NEED to differentiate as much as they can. Android gives them that option, WP7 to a much lesser degree, and iPhone not at all.

Maybe the author would also like to note that all Android manufacturers with the exception of Motorola (and it looks like they're on the way too) support MS's double-dipping for their ActiveSync patents. And maybe also note that WP7 depends on carriers and manufacturers as much as Android does. Apple, admittedly, is playing in a different league, and I am not sure that MS can play in it, too.
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RE: Crapware is the real issue in Android suits
PrepaidWirelessGuy 11th Oct 2010
One aspect to consider is that while crapware is certainly an issue, carriers don't want to be dumb pipes. They truly want, and need to differentiate themselves. Otherwise it's just a commodity that becomes a lame business model with low margins. I see this as an opportunity for carriers to really add value. They can learn what customers won't want, and they can provide apps that are truly value added. Even provide free apps that users on other networks would have to pay for to download from third parties. It becomes a basis for marketing campaigns....i.e. to show consumers that they can offer an identical phone, with the identical android OS and version than another carrier, but theirs is so much better b/c of the value add. That's where the game needs to be played in my opinion; that's where innovation is at its best. OEMs can also do the same. They're trying that with Sense and Motoblur, however, I don't think they're doing a great job at marketing this, nor have they been successful at truly making these UI layers really fantastic.

Anyway, that's my two cents!

http://www.prepaid-wireless-guide.com/best-smartphone.html
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Sprint can load all the crapware they want on my phone provided:

A) I retain the same amount of memory and storage as is promised in a stock phone.

B) I don't have to wade through the crapware to get to the applications I want to run.

C) I don't have to pay extra for it, or if it costs extra, I require the option to not-have it.

Extra is always "extra", provided it doesn't take away from what I would otherwise have. I'll almost never complain about that kind of "crapware".
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I regret signing up for 2 years for the Incredible and Verizon's crapware and total control of same. I may return the phone and pay the penalty just to make a statement! Verizon limits what you can do with a phone and adds crapware that is useless and some that keeps wanting you to make a mistake and click it to start paying extra fees...
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I regret signing up for 2 years for the Incredible and Verizon's crapware and total control of same. I may return the phone and pay the penalty just to make a statement! Verizon limits what you can do with a phone and adds crapware that is useless and some that keeps wanting you to make a mistake and click it to start paying extra fees...

Wow, just 3 or 4 months ago, this was supposed to be the best deal on the planet. A smartphone to end all smartphones. A true iPhone killer. Even I was tempted.

And now... sad
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I just wonder if...
pfyearwood Updated - 11th Oct 2010
I just wonder if the carriers would adjust their business models if more people just went to prepay? Since people who use prepay, like me, don't often use all the feature on the phones. Do we really need to be online all those hours? Do we need to use every little toy the makers or carriers say we need?

I do use the web browser on my prepay phone. But, not enough to sign a 2 year contract or sign up for a data plan. If more consumers refused to play their game, just maybe they would have to change the came. But, as long as so many people pay for unlimited plans and then try to get their money's worth, then why should they change?

Paul
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IMHO and having supported everything from end-users to big organisations since the mid-80's: crapware is not the issue in the SME-business arena, it's still the overall long-term ROI-level that matters, even when choosing a business tool as a Smartphones.

The myriad of SME-businesses globally chose cheaper PC:s instead of MC:s in the 80's; chose a cheaper Ms Word and Excel-package instead of the more expensive Word Perfect and Lotus 123-package in the 90's and kept going until the breaking-point of Vista in the 00's. Now they're looking at Linux of any flavour and especially, with great interest, anything what big-enough-to-survive-for-a-decade Google churns out. You can't beat that, once it get's going.

So, the Android-approach to the overall ROI-level is spot-on and more appealling in today's business environment, providing a bigger range of choice and at near disposable investment (cost, really) to SME-businesses.

Apple, Microsoft and Oracle cannot beat that and the carriers all around the globe knows that. Hence the crapware and the last-resort-litigations, with history repeating itself, in aeternum apparently.

Now, if your thinking about the subject line: In SME-businesses, it's not the machine itself that matters, it's the numbers rolling out on the paper-strip that's vital.

//S
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The crapware will end when (probably never) the US adopts similar telecom regulations to Europe. In Europe customers are entitled to take their phones elsewhere and carriers are required to sell unlocked phones. In the US, once you contract with a carrier, you have little recourse against them because the phone isn't unlocked... So you eat the cost of the phone.

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