Linux and Open Source

Steven J. Vaughan-Nichols & Paula Rooney

Dell should become an open source rabbi

By | August 27, 2010, 7:44am PDT

Summary: By expanding its commitment to open source communities and software, by becoming knowledgeable and offering that knowledge, by sponsoring its customers to the open source world, Dell could win a lot of customers at very low cost.

Dell is making nice-nice with open source as it seeks a way to compete with a headless HP.

It seems a wise choice. (How did Rabbi Moshe Feinstein get from Wikipedia to here? All will be explained.)

The media focus is currently on 3Par, for which HP has bid $30/share. Dell, which had an offer accepted at $27/share, says it is considering its next move. ($31, anyone, asks our Larry Dignan.)

Analysts say the bidding has reached Crazytown, that it’s now all about corporate ego. (Can a headless company have an ego? Apparently so.) My advice would be to let HP overpay. There is more than one way to skin a server farm.

The issue with 3Par is that both Dell and HP long ago hit upon similar strategies, high-end hardware tied to services. They have been on a collision course ever since Dell overpaid for Perot Systems to match HP’s EDS buy.

But Dell has a second strategy, maybe a better one. Dell is chasing HP out the back end of the “s” curve, looking to offer bargain prices with narrow margins, which pricing theory says is the way to go in a mature market.

Thus Dell is looking for the lowest-cost manufacturing environment it can find, whether in western China or even in India. The idea is if it’s about raw cost Dell is determined to win. (Cheap money is another element in the strategy.) It’s a long way from its old strategy of build-to-order, but it’s a different world.

The Dell Streak fits well into this world. It’s an Android tablet, run under the GPL, which apparently Dell has run afoul of. Rather than argue the point, Dell promises to comply with the license.

Critics are dumping on the Android strategy, but a better play might be to double-down.

Small and medium sized businesses would love to save with open source, but many remain suspicious about support. What they need is not a big bill, but an arm around the shoulder, what we New Yorkers call a rabbi.

A rabbi in this case doesn’t have to be a Jewish teacher. He doesn’t have to be Jewish. He doesn’t even have to be a he. A rabbi in this case means a friend, a trusted adviser, someone who will guide you and sponsor you.

That’s what a lot of medium-sized businesses need if they are to make a true commitment to open source, a rabbi, a friend, an adviser. Someone who knows and will tell them the truth.

By expanding its commitment to open source communities and software, by becoming knowledgeable and offering that knowledge, by sponsoring its customers to the open source world, answering questions, Dell could win a lot of customers at very low cost.

Rabbi Michael?

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Topics

Dana Blankenhorn has been a business journalist for 30 years, a tech freelancer since 1983.

Disclosure

Dana Blankenhorn

Dana Blankenhorn has been a journalist, writer and part-time futurist for over 30 years.

At the present moment I run only a personal blog in addition to my ZDNet open source blog.

DanaBlankenhorn.Com has the subtitle The War Against Oil. In the past I have used it to write about political history, e-commerce, personal matters, some ideas related to open source, and The World of Always On, which is the idea of using sensors, motes and RFID to turn WiFi links into platforms for applications which live in the air.

My IRA account at Schwab holds a few tech shares, most notably some Intel and Applied Materials, but there are no open source companies in it. I don’t even own any CBS stock.

Biography

Dana Blankenhorn

Dana Blankenhorn has been a business journalist for nearly 25 years and has covered the online world professionally since 1985. He founded the Interactive Age Daily for CMP Media, and has written for the Chicago Tribune, Advertising Age's "NetMarketing" supplement, and dozens of other publications over the years.

Talkback Most Recent of 19 Talkback(s)

  • It seems to me the only way this saves anyone money
    is if Dell doesn't pass along the cost of becoming and operating as a Rabbi on to customers. Which means Dell eats that cost-- which is probably not something investors would be fond of. It's kind of like investors handing Dell money, and Dell turning around and handing it to SMBs.

    I'm certainly no expert in economics or business, but it seems that the rub with the theory is who funds the handouts...
    ZDNet Gravatar
    ericesque
    27th Aug 2010
  • RE: Dell should become an open source rabbi
    @ericesque It costs less to be a community member in good standing than to sell people stuff these days. You reduce your own marketing costs and still deliver more value than the competition, meaning you can sell them more of stuff you actually make.
    ZDNet Gravatar
    DanaBlankenhorn
    27th Aug 2010
  • Yeah.... No. Not for small to medium size businesses
    for small/medium size businesses the support to sales ratio is way too high and much of it needs to be onsite and within the hour. both dell and hp would seriously regret going there...
    ZDNet Gravatar
    Johnny Vegas
    27th Aug 2010
  • But who is paying the rent?
    @DanaBlankenhorn
    Dana, in order for me to understand your proposition, you have to tell me who is paying to keep the good Rabbi's synagogue open.
    If you're proposing that Open Source will save SMBs money, that means A) systems will be cheaper (the assumption here is there are no software licensing fees) and B) support costs the same or less.

    Is it cheaper to provide support for Open Source than it is for closed source? The whole Rabbi proposition seems to imply a significant effort to provide support and documentation that doesn't currently exist-- or at least not in a form as accessible as Dell would need to make it. This requires man hours to produce and maintain documentation. Time is money.

    Additionally, Dell wouldn't incur the cost of training a much larger percentage of their employees to support linux. Right now, the majority of their support is Windows based-- so SMB support, by and large, is the same as consumer support. Not so if SMBs are running linux now.

    Let's also not forget the Linux poster children: Red Hat and Canonical. Both companies make their money by selling support for the product. They don't sell the OS. Hardware itself doesn't have a sustainable margin. The only pennies left to rub lie in support.

    Please, straighten me out if I'm overlooking more subtle points that favor free support.
    ZDNet Gravatar
    ericesque
    27th Aug 2010
  • RE: Dell should become an open source rabbi
    Dell should become an open source about it is bank that website attacked from the site support from any soldier site to the light home page is great rabbi
    ZDNet Gravatar
    musdahi
    19th Sep
  • RE: Dell should become an open source rabbi
    @Wodenhelm You may be missing the point. While I put a rabbi's picture on the post (from Wikipedia) we're not talking in the rabbinical sense, but the business sense.

    Any hardware customer is automatically enrolled in a community through which they can get advice and help on open source software. That might include discounts on support contracts, which the hardware company might acquire in bulk. And of course by being part of a community rather than just a customer, there are countless upsell opportunities.
    ZDNet Gravatar
    DanaBlankenhorn
    27th Aug 2010
  • true, example...
    @DanaBlankenhorn The die hard fans over in the Mandriva forums were complaining a couple of years back when the company seemingly pulled the plug on the community.

    A couple employees assigned to support users through the forums were fired, and no official face of the company has bee seen since. (the primary forum manager went to Red Hat)

    But the community has carried on, thrived, and today earns a bit of respect for being polite, decent and above all helpful in solving problems. (ARTFM ...that's 'Anti~')

    It was a risky move by Mandriva. But whatever their intent, the result is they get almost all of their public good will for free. Same with product support for their free releases, which like fedora are a testing ground for their corporate products.

    Not at all the same as your suggestion I know, but in any community, officially supported or not, the company behind it can expect the same; a modicum of free marketing and free support help.
    ZDNet Gravatar
    pgit
    27th Aug 2010
  • RE: Dell should become an open source rabbi
    I'm going to have to call Stallman to have him do my first born son's bris.
    ZDNet Gravatar
    snoop0x7b
    27th Aug 2010
  • Stallman
    @snoop0x7b Wikipedia lists Stallman in its section on Jewish Atheists. http://en.wikipedia.org/wiki/Category:Jewish_atheists So I'm guessing you'll need another mohel. http://en.wikipedia.org/wiki/Mohel Mark Zuckerberg is on the same list as Stallman, by the way.

    Oh, in case anyone asks, I was born Roman Catholic. (I'm since lapsed.) But most of my classmates coming up in Massapequa were Jewish. Not that there's anything wrong with that.
    ZDNet Gravatar
    DanaBlankenhorn
    27th Aug 2010
  • the passenger list on the ferry across the river Styx...
    @DanaBlankenhorn

    "Mark Zuckerberg is on the same list as Stallman, by the way."
    ZDNet Gravatar
    pgit
    27th Aug 2010
  • Open Source comparable to a religion
    The Open Source movement has several attributes in common with religious movements:
    fervent believers investing time and money,
    burnout,
    forked factions,
    free stuff (for a while),
    super stars,
    and an occcasional apostate sellout.
    ZDNet Gravatar
    BrooklynPennyPincher
    27th Aug 2010
  • ZDNet Gravatar
    BrooklynPennyPincher
    27th Aug 2010
  • RE: Dell should become an open source rabbi
    @BrooklynPennyPincher Some do have problem with penguin suits. Reminds me of Italian tenors.
    ZDNet Gravatar
    DanaBlankenhorn
    27th Aug 2010
  • It doesn't have a collection box
    @BrooklynPennyPincher But it does have a tip jar.
    ZDNet Gravatar
    DanaBlankenhorn
    27th Aug 2010
  • RE: Dell should become an open source rabbi
    @BrooklynPennyPincher

    *Every* movement--in fact, every reasonably large human interest subgroup with which individuals identify--has those attributes.

    Nice try, though.
    ZDNet Gravatar
    TriangleDoor
    29th Aug 2010

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