Euros try multi-product open source support

Euros try multi-product open source support

Summary: The Open Source Support Center aims to solve your open source problems no matter in what program the problem lies, president Joe Conway told ZDNet.

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TOPICS: Open Source
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Credativ, a 10-year old open source support company launched by Postgres contributor Michael Meskes, is bringing its act to America. The Open Source Support Center aims to solve your open source problems no matter in what program the problem lies, president Joe Conway told ZDNet.

"The concept of the support center is we'll take on support for any open source software, in a holistic way. We're not just supporting Postgres or Debian or RedHat. We give the customer some place to call to get their problem solved."

Conway's description gave me a distinct feeling of deja vu. A bit of Googling found my old story on Covalent, which also tried multi-product support in the middle of this decade. Covalent was eventually bought by SpringSource, now part of VMWare.

One difference might be that Covalent specialized in Apache products, while Credativ will work with any product. Another difference is that Credativ has 10 years' experience making its business model work. " They've more than doubled their staff in Europe over the last two years," Conway said of his strong European arm.

The U.S. operatives of Credativ, under the trademark The Open Source Support Center, will be just east of  San Diego in the suburb of El Cajon.

So can Credativ succeed where others have failed? Will companies buy open source support that is not tied to a specific product?

Topic: Open Source

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4 comments
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  • support that is not tied to a specific product?

    Will anyone buy that? Support that's not tied to a specific product? Hell, why not?!?! Talk about simplificatoin of support resources: That would be fantastic if they can do it! As long as it's not just fantasStic, it's great. Even if say they only were able to help me with say 6 of my 10 products I need support for, I'd still be well ahead of the game. And, expecting them to come up to speed eventually on the last 4.
    It would be a prime example of "things don't happen overnight" all the time, but if it's real, it's a danged good start!
    I'm sorry, but that last sentence just blew me away - I'll be anxious to see other comments.
    twaynesdomain-22354355019875063839220739305988
  • RE: Euros try multi-product open source support

    A one-stop-shop for support? How could it get any better?

    Ever had a problem where two pieces of software don't work nicely with each other? Vendor A says it's B's fault and Vendor B says it's A's fault? Tired of that run around? Now someone is willing to take it on. Even if they don't solve all of the problems, but say more than half, that's better than what anyone else is delivering at the moment.

    mheartwood
    • Here! Here!

      I second that - the old isn't me!
      And to top that ever want to put an "unsupported" OS on your hardware! Forget support even if you have paid for it. As the first TalkBack said - even if they could help you with only 50% of your products you would be half a dozen phone calls and hold times ahead of the game!
      ShadowStalker
  • RE: Euros try multi-product open source support

    The time is right for this concept. Smart people are
    looking at open source not just as a source for software
    products, but as a source of software products that can
    be used as building blocks for data solutions without
    proprietary restrictions. A single source support entity
    that can speak and advise intelligently on multiple open
    source packages AND how to link them together is going
    to be worth its weight in gold over the next 10 years.
    phillfri