Capital One customers experience data corruption

Capital One customers experience data corruption

Summary: My colleague Justin James has issued a warning to all Capital One customers about data corruption in his blog titled "Capitol One: What’s in your database?".

SHARE:

My colleague Justin James has issued a warning to all Capital One customers about data corruption in his blog titled "Capitol One: What’s in your database?".  If you're a Capital One customer, I would highly recommend reading this so that you can save yourself some headaches.

But, at the end of the day, Capitol One committed more than one of the top 10 “thou shall not’s” in IT with this incident.

  • It allowed data to be severely corrupted.
  • It deployed code without an appropriate rollback or backout plan or path.
  • It did not notify its customers despite that the mistake is costing its customers to have late payments, resulting in fees and credit history problems if uncorrected.
  • It did not properly prepare the customer service team to handle the situation.
  • It allowed the user to see that data had been corrupted, which has destroyed all trust in the system.

Topics: Enterprise Software, Browser, Data Centers, Data Management, Hardware, Software, Storage

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Talkback

11 comments
Log in or register to join the discussion
  • The first two items...

    are indicative of poor IT staff. This is one of the biggest problems in business today.

    I would like to hear more facts surrounding the corruption. What, when, where, how and why.
    bjbrock
    • Follow the link

      "I would like to hear more facts surrounding the corruption. What, when, where, how and why. "

      Follow the link I provided to Justin's blog.
      georgeou
  • RE: Capital One customers experience data corruption

    [B]???It allowed data to be severely corrupted. ???[/B]
    Either part of a master plan or they have some seriously incompetent IT staff!

    [B]???It deployed code without an appropriate rollback or backout plan or path.???[/B]
    See above answer.

    [B]???It did not notify its customers despite that the mistake is costing its customers to have late payments, resulting in fees and credit history problems if uncorrected.???[/B]
    Well this is a DUH statement! Of course they are not going to notify customers! Good grief they have christmas gifts to buy and bonuses to pay out! So by sticking it to the customer they can get that extra cash by charing ridiculous fees! And then there is the money to be made in the hassle these customers will have to go through to correct their credit! It's all part of a master plan for a nice christmas for capital one staff!

    [B]It did not properly prepare the customer service team to handle the situation.???[/B]
    See above answer...

    [B]???It allowed the user to see that data had been corrupted, which has destroyed all trust in the system.???[/B]
    See first answer...

    Bottom line, I am sooo glad I do not have a credit card!
    Linux User 147560
    • RE: Capitol One

      IIRC, did they not have a commercial in the last year, (at least in the US) featuring a bunch of barbarians looting and pillaging a village????? SOOO, what the hell do you expect [u]from a bunch of "barbarians"?????[/u]

      Question: [b]What's NOT in MY wallet[/b]

      Answer: A CAPITOL ONE credit card.


      I too, am glad that I do not use credit cards.
      fatman65535
  • since when does a billion dollar corp....

    not mirror their db's.

    what a joke.
    pcguy777
    • or allow the admins to do a rollback

      sql databases are intuitive. you can granularly delete all elements of any update if your clever enough with sql.

      then you go to the source of the corrupt update, fix it and try again.

      hire me.
      pcguy777
  • There needs to be oversite ....

    Hate to say it, but there needs to be better government controls in banking IT. Business don't police themselves, they just hide the bodies. There should be some legal ramifications for this sort of thing. At least Wells Fargo notified me when a server holding my personnal information disappeeared, though it was months later.
    gurg13
  • RE: Capital One customers experience data corruption

    This proves a simple fact. Deregulation does not work! Communism never worked well because it assumed Politicians would not abuse their power. Power corrupts. Deregulation does not work because it assumes that corporations are run by perfect and always fair people. They are not. Deregulation gives companies total power, and power corrupts. It is that simple. Want to get screwed? Deregulate. Want justice? Regulate, or maybe you like eating cardboard and poisoning babies and pets?
    as901
  • I guess I'll avoid Capital One now...

    Any respectable company, especially one of this size, should have a good competent backup system. The servers should have redundant raids setup as should the backup servers. Apparently although the main servers may have had a raid setup that did no good as the programmers publicly deployed software that seems to have lacked QA and in the end resulted in customer data being improperly tampered with which should've never happened. The software definitely should've been tested offline in a sandbox before being deployed online. Not only that, but to seemingly have no automated backup system such that the backup you do have on site is a 6 year old one is absolutely unacceptable. If I were a customer of Capital One and a victim of the programmer teams incompetence I would be absolutely furious. I am glad I have been warned of their incompetence in advance and will be sure to avoid them in any future business dealings.

    - John Musbach
    John Musbach
  • RE: Capital One customers experience data corruption

    I am a capital One customer and have been since 1993. I have never had any issues with the company but have had problems with information being stolen from Citibank which nearly cost me $15k.
    Five years ago I started working for Capital One's IT department and I can tell you that Mr. James does not have his facts straight. Capital One does have rollback plans for every change made to production, they do notify customers of issues if and when they happen. We do have backups of everything and even have back ups of those taken every night. All code is tested multiple times before it is put into production to prevent issues and when an issue is found it is immediately rolled back to the last bug free version and the issue fixed. Before you or Mr. James posts information like this you should make sure your facts are correct.
    coljoh2@...
  • RE: Capital One customers experience data corruption

    we at www.dwpcorruption.co.uk have expierienced corruption with capital 1 pertaining to the 1974 consumer credit act and opportunity for the customer to get all moneys returned due to capital 1 not being able to provide a original agreement with a signiture upon it and all required legislation to enforce the alleged loan . visit us at the above address .we welcome all links that have interest in corruption and government fraud martin dwpcorruption.co.uk
    dwpcorruption