Tech Broiler

Jason Perlow and Scott Raymond

Apple and AT&T: Time to Wake Up and Smell the Class Action

By | July 11, 2010, 9:30pm PDT

Summary: A federal judge has thrown down the gavel at Apple and AT&T and has allowed a class action lawsuit to proceed against the two companies. What are the short-term and long-term implications?

A federal judge has thrown down the gavel at Apple and AT&T and has allowed a class action lawsuit to proceed against the two companies. What are the short-term and long-term implications?

As with Karma, in the world of litigation, what goes around, comes around.

Apple has been extremely busy in the last year with its legal attacks and defense against HTC and a number of other firms (most recently NTP) which have threatened its lofty position in the smartphone market, particularly as it relates to patents and other intellectual property held by the company.

Many believe that with its huge war chest of approximately $25 billion and its army of high-paid lawyers that the company is impervious to just about any legal threat from a combatant of any magnitude, as long-term litigation is costly and difficult to stomach.

However, this time Apple may have run out of luck. While everyone else was keeping an eye on Spain and the Netherlands and blowing their Vuvuzelas this last weekend, a federal judge in California decided that several civil lawsuits filed against Apple and AT&T since 2007 — which address a number of antitrust concerns — could now be consolidated into a single class action in federal court and could proceed accordingly.

Who is now considered a plaintiff in this new class action suit? Well, that would be:

“All persons who purchased or acquired an iPhone in the United States and entered into a two-year agreement with Defendant AT&T Mobility, LLC for iPhone voice and data service any time from June 29, 2007, to the present.”

In other words, anyone who bought an iPhone since day one.

I am not a lawyer (IANAL) and do not even pretend to be one, but there are a number of issues here that are going to be brought into the forefront as a result of this lawsuit which in my opinion have screwed up the wireless industry in the United States for years and have begged to be remedied.

Also Read: $99 iPhones will not improve the wireless customer experience (June 2009)

The first is the issue of carrier/device lock-in, and is what the main thrust of the new class action will be about.

The plaintiffs contend that even though they entered a two-year agreement when they bought their iPhones, they were really forced into a five year agreement for voice and data services on their devices without their consent, and Apple and AT&T violated the Sherman Antitrust Act, the Magnuson-Moss Warranty Act (15 U.S.C. §§ 2301 et seq) and the Computer Fraud and Abuse Act (18 U.S.C. §§ 1030) in the process.

After two years, they could not unlock their phones and take them to another compatible carrier, such as T-Mobile.

The plaintiffs also contend that Apple monopolized 3rd-party applications for the iPhone (this presumably was before Apple introduced the app store in 2008, approximately a year after the product’s launch) and that the iPhone became unusable if a customer had unlocked it for use on another service provider (such as T-Mobile).

While a class action is a significant litigation in and of itself and the outcome has potentially serious implications for Apple and AT&T, there is certainly the possibility that this could now expand into a much larger federal case much like DOJ vs. Microsoft from the previous decade, especially since the US Justice Department has reportedly been investigating Apple regarding monopolistic practices with iTunes and the iPhone 4 SDK.

Regardless of which venue the trial ends up in — and how many aspects of Apple’s business and the wireless carrier’s business that it eventually touches — one can hope that this will result in providing increased freedom of choice for the consumer.

Carriers should not be allowed to have exclusive agreements with handset makers, and customers should be able to easily migrate from one carrier to another with a compatible network with their handsets.

While it is likely that the iPhone will probably end up on Verizon with a new device compatible with that network sometime in 2011, there is no reason why the phone should also not be offered up on Sprint or T-Mobile as well. The same could be said of the iPad, which uses a modular PCB design for the 3G version and could easily be used on T-Mobile’s, Verizon’s or Sprint’s networks provided a SIM and/or compatible transceiver daughterboard is swapped out.

Most importantly, Apple (and any handset manufacturer) should not be able to monopolize the sale of applications for its handsets or tablet computers. While the complaint presumably applies to 1st generation iPhones that only had pre-loaded Apple applications, it could be argued that the App Store “Walled Garden” where Apple fully controls what Apps can and cannot be installed on an iPhone is also a form of monopolization and could be included/expanded as part of the class action or a larger government legal venue, such as the DOJ itself.

Wherever this class action goes, I’m very interested to see how it ends up. Do you think it will be beneficial for consumers and carriers or will Apple and AT&T continue to take unfair advantage of their customers and bully software developers after all is said and done, when the litigation is finished possibly years from now? Talk Back and Let Me Know.

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Jason Perlow, Sr. Technology Editor at ZDNet, is a technologist with over two decades of experience integrating large heterogeneous multi-vendor computing environments in Fortune 500 companies.

Disclosure

Jason Perlow

My Full-Time Employer is IBM. I write as a freelancer for ZDNet.

Disclaimer: The postings and opinions on this blog are my own and don't necessarily represent IBM's positions, strategies or opinions.

I own no investments or direct financial instruments in the companies I write about.

Biography

Jason Perlow

Jason Perlow, Sr. Technology Editor at ZDNet is a technologist with over two decades of experience with integrating large heterogeneous multi-vendor computing environments in Fortune 500 companies. A long-time computer enthusiast starting the age of 13 with his first Apple ][ personal computer, he began his freelance writing career starting at ZD Sm@rt Reseller in 1996 and has since authored numerous guest columns for ZDNet Enterprise and Ziff-Davis Internet. Jason was previously Senior Technology Editor for Linux Magazine, where he wrote about Open Source issues from 1999 to 2008.

In his spare time, Jason is an avid amateur chef and food writer, where his work reviewing New Jersey restaurants has appeared in The New York Times. He is also the founder of the popular food web site eGullet and blogs about restaurants and cooking at OffTheBroiler.com.

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RE: Apple and AT&T: Time to Wake Up and Smell the Class Action
kristyhutchins 10th Oct
@DaveN_MVP

That's right. We all have choices, whether we want to be tied down with the apple monopoly or try our luck with the others. Personally, i think each has its own pluses. I myself have an android and an ipad... I like the apple better with graphics/games whereas i use the android a lot when dealing with certain tasks. Androids are a lot easier to tweak because of the widgets. Apples are for users, Androids for tweakers. just my two cents.

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This is excellent news
NonZealot 11th Jul 2010
I hope Apple is ordered to pay billions of dollars for this. happy
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No going to happen ...
RationalGuy 12th Jul 2010
@NonZealot

The app store arguments seem to be utter nonsense. However, I do hope this piece gets addressed:
After two years, they could not unlock their phones and take them to another compatible carrier, such as T-Mobile.

This is not an Apple/AT&T-only problem. It's a horrible practice throughout the industry of locking phones to a particular carrier even after the original contract is up. Hopefully, the judgement on that point will be in the best interest of the consumer, not the handset makers or carriers.

The same could be said of the iPad
The iPad is not locked down at all. It is "exclusively" on AT&T only because other carriers can't support the Micro SIM in the iPad. T-Mobile is reportedly working on bringing Micro SIM to the US, so they would conceivably be offering an iPad data plan at that time.
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You might be right
NonZealot 12th Jul 2010
@RationalGuy
No going to happen ...

Still, I can hope that Apple will still be ordered to pay billions of dollars for this. happy
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The iPad is "locked down'" ...
mwagner@... 12th Jul 2010
@RationalGuy ... in other ways.

If you have to be physically connected to a PC/Mac with iTunes installed to transfer data, you are "locked down".

If you can only buy applications sold (read APPROVED) by Apple, you are "locked down".

If you cannot write code for the iPad (even for your own use) you are "locked down".

The iPad/iPhone/iPod ecosystem is a closed system in ways that make IBM and Microsoft (and yes, even the 'cellcos') envious. I hope the DoJ comes down hard on them.
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@MWagner
First of all, RationalGuy was commenting on contractual lock in to a wireless provider, you know, the type of lock down this article and the class action are actually about.

Second, there's nothing inherently wrong or illegal about the type of software lockdown that you are talking about. It's a walled garden and if you don't want a walled garden you buy something else. otherwise, where are the lawsuits about the XBox, PlayStation, or Wii? All are quite powerful computing devices, but you can't just write your own code for them.
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Car anyone?
GabeFree Updated - 12th Jul 2010
@macadam

I think the legal theories that would bar Apple from saying who/what/where can develop and from whom or what you can run on your system (iPhone, iPad) are akin to those that would prevent a company like Toyota form saying you can buy a Toyota Corolla, but if you use Toyota unapproved parts we'll disable your ignition, spark plugs, and remove the wheels (read: rendering the iPad useless or significantly debilitated). On top of that, assume that Toyota had 40% or more of the sedan market (read smartphone). I'm pretty sure that would fail the anti-competitive practices test. But you tell me.

Re: PlayStation and Wii: You can't write your own code? News to me. No idea about XBox, but I'd be surprised there as well.
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Not so much...
Wolfie2K3 12th Jul 2010
@RationalGuy
Most cell phones out there can be unlocked and can be taken elsewhere. Sure. Some services will NOT work if you're with another carrier, such as Verizon's VCast, or the AT&T equivaent, but you can still do the most basic things - like make a call, send/receive texts, etc... In fact, I believe that most phones can be 'unlocked' after 90 days - so if you happen to be going abroad, you CAN take advantage of cheaper SIM cards and you're not stuck paying through the nose (and every other orifice) for the carrier's insanely highly priced international roaming plans.
@RationalGuy ... Guys, just remember that the iPhone is being sold in Europe UNLOCKED for almost two years now. The same lawsuit was filed in Europe the same time as it was filed here in the USA....and APPLE lost the case in two days, handsdown. The only reason, we are dragging this here in the USA, is that the justice system in this country moves so much slower than they do in Europe.
@RationalGuy The iPhone is special (or was when it came out) in that you couldn't unlock it and move to another network. I'm not an expert, but with most other phones you could call the provider and get the phone unlocked at some point. No so with the iPhone.
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Ma Bell, not Apple
zd-crap 13th Jul 2010
@RationalGuy

I agree about the app store being nonsense. It's not as if Apple even has a majority of the smart phone market.

The unlock issue is the only one that has merit, the rest will get tossed.

I hope this suit leads to a decision against the Telco industry and in favor of consumer choice. Once you own your phone free of subsidy or contract you should be able to use it on any network that is supported. Apple has nothing to do with it. It's a century-and-a-half-old problem known as Ma Bell that is to blame. (Verizon is formerly Bell Atlantic.)
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Apple wants exclusivity to end
zd-crap 13th Jul 2010
@tjleeland

There is nothing hardware specific that prevents the iPhone from being unlocked--it's no different from any other modem. Subsidies are an industry-wide problem.

I hope this suit changes that, but anyone that thinks this would have negative repercussions for Apple is delusional. Apple makes their money once on the front end and many times over from the sale of content (and now, ads). An exclusive deal results in higher subsidy, but drastically lower sales, and as a content provider it's in their interests to get the phone in as many hands as possible. Apple is locked into a contract with AT&T they surely wish they hadn't signed, but companies like Verizon were too greedy.
@ macadam

On the contrary... you CAN write your own code for XBox, or have you never heard of Microsoft's XNA? Don't know about the PS or Wii, but I would assume they have something similar. Likewise, there are a plethora of tools (free and otherwise) for pretty much any other computing device in existance. Not so much for Apple products.

The fact is that Microsoft, IBM, Intel, and others have all at one point or other been slapped down for similar monopolistic and proprietary behavior. Apple has decided not to learn from the experiences of others and is now getting *IT'S* chance to be slapped down.
@RationalGuy Research Paper Writing
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@RationalGuy Thesis Writing
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@NonZealot Why do you want to punish Apple? They are a huge success in the so called free market. Isn't that all American? Isn't that what we're all about? The free market means you don't buy unless you like what you're buying. And if you contributed to Apple's billions, you have no argument.
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@JoeFoerster Because he hates Apple...
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@athynz: I don't hate Apple
NonZealot 12th Jul 2010
Just you. happy
@JoeFoerster .... It is not about punishing APPLE..it is about protecting the innocent and vunerable consumer and preventing them from being scammed by these giants who dazzle you with brilliance and baffles you with bulls**t
@JoeFoerster

He has an irrational fear and hatred of Apple's success. It makes him feel small.
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Why pay billions of dollars?
BubbaJones_ Updated - 12th Jul 2010
@NonZealot
Remember, nary a company pays taxes nor fines. It is their customer and, shareholders that pay. So, when you say "I hope Apple is ordered to pay billions of dollars for this.", you are including yourself as well. Corporate fines do not hurt the company always hurt shareholders, lower dividends or share price and, the consumer with higher prices.

Folks that do not own Apple products but, have 401K or mutual funds that hold Apple stock will also take a hit. None of the above is good for the consumer which you seem so sure will hurt Apple.

Now, if the outcome is a change in a the manner all telcos and phone vendors behave in the way they treat customers I am okay with that.

Oh one other thing, whatever the outcome it should apply to all telcos and phone vendors as well. Maybe there should be one format for phone service such as CDMA or CSM. Friends in Europe say they remove a SIM move to another carrier, not so here. If it were so here then maybe we would not have the issues we now have perhaps.
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yes, exactly
ursulus 12th Jul 2010
@RicD_
The behaviour needs to change, and a billion dollar fine, or the threat of a billion dollar fine can move mountains.. look at Microsoft.. they changed their practices when threatened by a big stick. At the time I did actually see it as somewhat unfair that MS were nailed to the wall over practices that all PC operating systems are guilty of.. why wouldn't you wnat to bundle as much software with your base OS as you could..

Malcolm
@RicD_ By your logic civil fines/penalties simply shouldn't ever be assessed against corporations no matter how egregious their behavior. After all, the corporation won't bear the brunt of the fine, it'll simply be passed through to its customers and/or shareholders. So we should just let corporations do whatever they want.
@NonZealot : ... by the court. The judge simply didn't want to sit through essentially a dozen almost-identical trials, each of which would cost millions of dollars in taxpayer money until resolved--perhaps hundreds of millions.

These are civil suits attempting to declare the Apple/AT&T combination an illegal cartel while both Apple and AT&T are claiming they've done nothing illegal. There's no bait-and-switch, there's no force-anything beyond what partner companies are legally allowed to do. A manufacturer can choose who can sell their products.

Interestingly, Apple didn't initially choose AT&T, they chose Verizon; it was Verizon who declined, at least partially because Apple wouldn't give them any control of the software while AT&T let Apple have full control of that aspect. Apple very clearly let it be known that they would not support any device that was 'jailbroken' and in all honesty, the majority of the claimants are people who wanted the iPhone, but not AT&T. I honestly hope that this ends up being thrown out of court as a frivolous lawsuit with no bearing on the laws involved.
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Of course you do
NonZealot 12th Jul 2010
I honestly hope that this ends up being thrown out of court as a frivolous lawsuit with no bearing on the laws involved.

Of course, that is what Steve Jobs pays you and your astro-turfing buddies to say.

Then reality hits and there obviously is some merit to this or it would have been thrown out long ago. Will it end in our favor or in the multi-national, multi-billion $$$/year mega-corporation's favor is anyone's guess. I honestly hope that this bankrupts Apple. happy
  • Flagged
@vulpine@... You obviously have absolutely no concept of this lawsuit. Why dont you read the depositions that is out there. Maybe you will soon begin to understand the importance of this lawsuit to benefit all you consumers out there...so tell me, in the nutshell...what is it that you know of the agreement when you bought an iPhone? Probably crap all hah? This is a lwasuit to prevent giants like APPLE and AT&T to try and mow down consumers to their convenience while they are thinking that their company is untouchable.
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@NonZealot

Of course, that is what Steve Jobs pays you and your astro-turfing buddies to say.

I'm not, have not, and never will get paid by Steve Jobs or Apple but because I think this lawsuit is ridiculous I suppose you think I am...

Then reality hits and there obviously is some merit to this or it would have been thrown out long ago. Will it end in our favor or in the multi-national, multi-billion $$$/year mega-corporation's favor is anyone's guess. I honestly hope that this bankrupts Apple.


This is nothing more than yet another frivolous lawsuit - just like the whole Stella va McDonalds lawsuit about the hot coffee - common sense should have told her it would burn her crotch and yet she won the case! That is one example of a lawsuit that should have been thrown out and yet was not. This suit against Apple is much the same...
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That is one example of a lawsuit that should have been thrown out and yet was not.

The courts don't agree with you, therefore you are wrong. If the courts rule on something, it is right. By definition.

Cue the double standards...
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@NonZealot I do not understand the point of this lawsuit - the 5 year contract Apple has with AT&T does not translate into the iPhone customers being locked into anything other than a 2 year contract... This is simply yet another way for some blood sucking lawyer to get rich so why not pick on a company with deep pockets.

End of the day the contract I have with AT&T and iPhone is the same contract I have with VZW and Blackberry - it is a 2 year contract for a subsidized device and at the end of that 2 years I'm free to walk away without having to pay a ETF.

Carriers should not be allowed to have exclusive agreements with handset makers, and customers should be able to easily migrate from one carrier to another with a compatible network with their handsets. And this is not an issue limited to the iPhone...
@athynz
It wasn't. That is all the proof anyone needs to know that there is some merit to this case. happy
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@NonZealot - it IS cut and dried - HOW is the customer harmed by Apple and AT&T having a 5 year exclusivity contract with the iPhone? If they don't want AT&T then they can get another device with another carrier... if they don't want an iPhone there are also other options. And after the end of my two year contract with AT&T and iPhone (which is right now BTW) I can always walk away from AT&T and go with another carrier with NO ETF or I can get another device with AT&T I can with no penalty... JUST LIKE ANY OTHER CARRIER! What exactly is not cut and dried about this? What is different between this and any other contract with any other carrier? NONE. The 5 year contract between AT&T and Apple makes no difference with my 2 year contract with AT&T - NONE.
@athynz ...if you do not understand it..here it is...You were told by APPLE & AT&T that you have a 2 year contract. After you satisfy the 2 year contract, you try to go and move to a different carrier with your phone number and an iPhone...then what? well...you have to buy a new phone coz APPLE's iPhone has a lock code that prevents you from using it elsewhere. The phone is paid for! It is yours outright! Now you have a $600 paperwieght. Is that fair? If Apple & AT&T would have told you that upfront would you have bought the iPhone anyways? if so, fine..but guess what? This information was never disclosed to the general public upon the sale of the iPhones. Every body jumped on board along with the program when in actual fact, consumers are entitled to have their phones unlocked, provided they have been a loyal customer of AT&T for 90days and their account is in good standing....
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@athynz
The difference here is that after your two year contract is up, and you decide that you no longer want AT&T, you cannot take the phone that you purchased and use it with another carrier. You now have an extremely expensive paperweight.
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Meh...
zd-crap 14th Jul 2010
@NonZealot

Apple is named as a defendent, that's customary. They aren't the target of this lawsuit, so the most you Droid fanboys can hope for is this premature celebration. AT&T settled four similar class action lawsuits this spring in which they agreed to provide--with certain provisos--unlock codes for all but the iPhone. Given that settlement, a settlement here is less likely, but still possible, which would change nothing in the mobile landscape. If it proceeds, everything in this suit will get tossed before trial with the possible exception of that unlock issue. It's the only issue that has anti-competitive merit; and tragically for you, Apple has nothing to do with it.

http://www.attlockinglawsuits.com/pdf/meolinot.pdf
@NonZealot I agree!
@NonZealot
we'll get nothing except this useless iphone 4. i mean when i stood near the tv when rabbit ears were in i got good reception, so what gives with the iphone 4. i do not recommend it. and as far as the software upgrade to fix the reception problem , how can software fix an obviously fubar manufacture defect?? as for getting locked in to a 5 year contract......i didnt know it until i heard about it today!!!!!!!!!! someday, good-bye at and t.........good bye apple for ripping us off. as for the lawsuit, we'll be lucky if we all get $1................
@NonZealot

I totally agree. From not revealing certain key information to strong arming developers who work using their hardware (speaking primarily about Apple here), I think it's high time that some regulation is put into place. Unyielded power only corrupts.

Vince Delmonte Review
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ere
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Part of Windows problem is it tries to be all things to all people on all devices. We see how well that works. If being in a "Walled Garden" guarantees some level of performance, I'm all for it!
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Well enough to....
Economister 12th Jul 2010
@TheRealTVGuy@...

dominate the desktop for decades.
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And?
zd-crap 14th Jul 2010
@Economister

Stupid is as stupid does.
@TheRealTVGuy@... If anyone feels better about being walled in, then all they need to do is only using the most basic apps on a windows machine.
Personally I don't accept others to determine what I can or cannot use my equipment for. I bought (and paid for) it, and what I do with it is my exclusive prerogative.
That's why I would NEVER buy any Apple product.
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@cdnet@...
And it always surprises me how many people do and then ***** about it later. Oh they love their ipod/iphone but they hate blah blah.. I have been known to be less than sympathetic in these case..

Malcolm
@cdnet@...

I have a couple Apple PowerBook G4 laptops I run Linux on, and they run great. Amusingly enough, I got them because the previous owner had dropped them while running and Apple's OS X could not deal with a bad sector on the hard disc...

At the same time, I guess I'm right there with you... I didn't pay for either of these, and would not have purchased them for my use because I refuse to deal with Apple's restrictions. Getting them for free, it's worth my time to try them with Linux, and I've been happy with the hardware. happy
@TheRealTVGuy@... If you choose quality Windows apps from reliable software producers, you won't have any more problem with your Windows PCs than you do your locked-down Apple ones. If you install free apps from eastern European script kiddies or download from Limewire, don't be surprised at your bad results.

I'm a grown adult who makes informed decisions, and I don't have problems with my Windows machines, ever. OTOH, you've got Steve Jobs telling you what apps to run, what entertainment you can consume, and where to buy it. I'd rather take my chances with Windows, but thankfully we live in a world where we each get to make those choices for ourselves.
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Sure
zd-crap 14th Jul 2010
@DaveN_MVP

The problem is Windows itself, not the software. The other problem is that PC hardware mostly blows, has terrible build quality, and is made of plastic. But if you dig that, have at it. No one is stopping you.
@DaveN_MVP

I forgot to mention the lack of integration between hardware and OS. My three-year-old Dell doesn't know when the lid is being closed on the laptop, or when it's been opened, so it is always hibernating too soon, or failing to wake. The battery is useless--and its yearly fail rate is a nice side business for Dell. The Synaptics touchpad is complete garbage, cursor too fast, too slow, to imprecise--arguably the most important interface device on the computer, and it feels like a complete afterthought. Dell has been using Synaptics devices for a decade or more, and they haven't ever written a device driver that works for it.

On my MBPro, you can feel the integration in every fiber of its being. It's tight. But keep buying those PCs, someone needs to keep the grey market alive. I thank MS every day for WinME, because that got me angry enough to say, "never again." (It still took Vista to force my hand, but WinME deserves the credit.)
@DaveN_MVP

That's right. We all have choices, whether we want to be tied down with the apple monopoly or try our luck with the others. Personally, i think each has its own pluses. I myself have an android and an ipad... I like the apple better with graphics/games whereas i use the android a lot when dealing with certain tasks. Androids are a lot easier to tweak because of the widgets. Apples are for users, Androids for tweakers. just my two cents.

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@TheRealTVGuy@...
Just could not keep Microsoft out of it could you? This lawsuit is about Apple, not Microsoft. Microsoft lost many of their lawsuits and the paid dearly when the did. I suspect Apple will lose some (maybe this one) and they will pay dearly, lest we have courts with, you guessed it, "double standards." What's good for the Microsoft is good for the Apple!
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Forcing handset manufacturers to make products that run on all carriers is costly, and forcing all carriers to use the same technology stifles technological advancement.
@TheRealTVGuy@...

1) Apaprently HTC didn't get that Memo. Many of their models are available for both GSM and CDMA carriers.

2) BS. Many countries force wireless carriers to standardize and the service they get is fine.

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