Tech Broiler

Jason Perlow and Scott Raymond

iPad content streaming from your hotel? Forget it

By | October 6, 2010, 10:33am PDT

Summary: Video content streaming from your home from services such as ITunes, Netflix and Amazon Video has now become a reality for bleeding edge technology adopters. But forget about it if you’re on the road.

Video content streaming from your home from services such as ITunes, Netflix and Amazon Video has now become a reality for bleeding edge technology adopters. But forget about it if you’re on the road.

As some of you may know, when I’m not writing this column, I’m frequently on the road, working for a large global technology delivery organization. As such, I spend a lot of time in and out of hotels.

My iPad has become my best friend for off-hours entertainment and content consumption when in my hotel room, provided that I’ve pre-loaded it with movies and TV and books to keep me satisfied.

Generally speaking, In terms of Internet access, I’m usually happy with the quality of service from the major hotel chains, such as Hilton and Marriott provided I’m doing things that are not particularly bandwidth intensive, such as email and web browsing.

I also use my iPad quite a bit at home, but my usage behavior is quite different because my entire house is saturated with 2.4Ghz and 5Ghz Wireless-N and Wireless-G signal and my broadband connection is an Optimum Online Ultra link with maximum sustained downloads of up to 101Mbps and 15 Mbps uplink. I think it goes without saying that this is on the extreme edge and absolute best case scenario of what most home broadband users are capable of getting today.

That being said, I never have any problems at home with the iPad’s (or Roku’s) ability to stream from NetFlix, because only a 5Mbps connection is required to reliably stream 720p compressed content. So even if you have a 10 Mbps or 20 Mbps cable broadband, or even as little as 6 Mbps ADSL, it’s quite doable.

But from a hotel? Forget about it.

There are a number of issues with content streaming from hotels, but lets start at the source, the iPad itself. Many people don’t realize that while the current generation iPad is a dual-band Wireless N/G capable device, the implementation and transceiver built into the unit is considerably less powerful than what you would find on a typical laptop.

The iPad has a maximum sustained throughput of 65Mbps, which while more than enough for HD content streaming from within your home from an iTunes-enabled PC or a Mac, and more than what is needed to stream Netflix or from iTunes’ new cloud-based streaming services reliably (functionality that was only just introduced with the Apple TV, but presumably will find its way into iPad in the near future) is still a best case scenario provided that your wireless infrastructure is providing strong enough signal saturation and your broadband can provide you sufficient quality of service.

The iPad’s low-power, single antenna dual mode transceiver was presumably engineered by design, in order to conserve battery power. In a home, it’s not so much of an issue because you have many options to improve home Wi-Fi reception — add more bridges, access points, repeaters, antennae, what have you.

But in hotel environments, the iPad’s weak transceiver is a problem, because unless you have an actual access point in your room (such as being able to bring along your own Airport Express, which I do, provided a wired connection is available) you’re at the mercy of whatever signal strength you can get from access points placed in the hallways or on a floor-by-floor basis, if you’re lucky.

I don’t want to beat up on the iPad too much because I expect that other Tablets, once they have been released, are likely to have similar issues, because they will face similar design challenges. But even provided you have a strong signal in your room, that’s not going to guarantee you’ll be able to stream movies On-Demand. In fact chances are you probably can’t.

What most hotels don’t tell you is that they can’t guarantee the quality-of-service necessary to stream anything faster than sustained data rates of 500Kbps, and they typically outsource their connectivity to 3rd-party services that specifically service the hotel industry and actively throttle connections on a proactive basis.

So you need better than 500Kbps? Then Forget it. And sustained connectivity at 500Kbps is a best case scenario when you have a top name, 400 room hotel in a major city at 80 percent or more occupancy and every business traveler wants to web browse, email huge PowerPoints back and forth from 8PM to midnight, let alone try to suck down an On-Demand stream of the latest episode of Big Bang Theory or CSI from their SlingBox at home.

Even if it’s a vacation hotel during the off-season, unless you’re in a very connected country like Japan or South Korea, It just ain’t happening. And even if you have the connectivity if you are outside the country, there are numerous issues related to localized viewing rights that might prevent you from streaming the content from Netflix or another provider (Hulu, network television providers websites, etc) in the first place. Some domestic hotel chains and their 3rd-party ISPs will also use the unscrupulous trick of putting you behind a non-US IP block which will stop streaming from most US content providers cold.

With more and more business travelers wanting to stream content from their hotel rooms, what’s the solution? In the future, 4G wireless services such as LTE being rolled out by Verizon will allow for sustained data rates from 5Mbps-12Mbps which will be more than sufficient for streaming, if you’ve got an iPad or other device connected to a portable LTE-equipped femtocell like a Novatel Mifi. But the costs for doing so haven’t been revealed by the carriers yet, and tiered/metered data plans rather than all you can eat for $50.00-$60.00 3G per month like we’re seeing now are are likely to be costly.

In all likelihood, if business travellers want streaming, they’ll have to pay to the nose for it to their mobile providers, or the hotels are going to have to enter agreements with companies like Apple and Netflix to cache popular content on premises closer to content distribution networks (CDNs) in order to stay competitive. But if you want it today, don’t even think about it — side load your iPad or Notebook PC/Mac with what you need to watch before you leave on your trip.

Have you had problems at hotels with streaming content on your iPad or laptop? Talk Back and Let Me Know.

Kick off your day with ZDNet's daily e-mail newsletter. It's the freshest tech news and opinion, served hot. Get it.

Topics

Jason Perlow, Sr. Technology Editor at ZDNet, is a technologist with over two decades of experience integrating large heterogeneous multi-vendor computing environments in Fortune 500 companies.

Disclosure

Jason Perlow

My Full-Time Employer is IBM. I write as a freelancer for ZDNet.

Disclaimer: The postings and opinions on this blog are my own and don't necessarily represent IBM's positions, strategies or opinions.

I own no investments or direct financial instruments in the companies I write about.

Biography

Jason Perlow

Jason Perlow, Sr. Technology Editor at ZDNet is a technologist with over two decades of experience with integrating large heterogeneous multi-vendor computing environments in Fortune 500 companies. A long-time computer enthusiast starting the age of 13 with his first Apple ][ personal computer, he began his freelance writing career starting at ZD Sm@rt Reseller in 1996 and has since authored numerous guest columns for ZDNet Enterprise and Ziff-Davis Internet. Jason was previously Senior Technology Editor for Linux Magazine, where he wrote about Open Source issues from 1999 to 2008.

In his spare time, Jason is an avid amateur chef and food writer, where his work reviewing New Jersey restaurants has appeared in The New York Times. He is also the founder of the popular food web site eGullet and blogs about restaurants and cooking at OffTheBroiler.com.

67
Comments

Join the conversation!

Just In

RE: iPad content streaming from your hotel? Forget it
Joe1DISH 9th Mar 2011
Well what I wanted to comment here that I use my Ipad for a lot of things too. I work over at DISH Network and I hooked my Ipad up with the Sling box technology. So as far as shows and things I can view what ever I pay for on the road where ever. I have no issues. I can pull off my DVR or regular live TV. This is something that I like as well and the fact that I spend some time in motels as well. I suggest this product to anyone who is on the road. This device works great. Contact DISH for more info.
0 Votes
+ -
Not an iPad issue
wackoae 6th Oct 2010
Your entire rant is pointless because you actually have the clues to why this won't work.
Fact #1- The iPad actually allows the streaming. There is nothing preventing it from working .... as long a you have a decent bandwidth for the streams.
Fact #2- The bandwidth in a hotel is usually horrible because you are sharing one wifi router (or two if you are lucky) with hundreds of rooms and a signal reliability limited by the location where you room is (how far it is from the wireless router).
Fact #3- Plugged-in laptops have the advantage of having unlimited power usage and can afford to use as much power as it wants for a wireless connection. iPads and portable products a like don't have that luxury. They have power limitations due to battery life.

This is not an issue of the iPad not doing this or that. In fact, you said it yourself, you already proved it can do what you want.

You complain is about the limitations of the current technology base, limitations you fail to understand/accept, although you know the reasons yourself.
0 Votes
+ -
Correct...
zkiwi 6th Oct 2010
Although what is interesting is that Perlow if you believe word one of his blog has become addicted to the iPad.
0 Votes
+ -
Contributr
@zkiwi One is entitled to like something while simultaneously be able to criticize its shortcomings. I don't see what's so hard to believe here.
@jperlow: Is this even a shortcoming? As you said, they do it for a reason - that is if they did it differently it would be worse. So sure, killer WiFi range sounds nice, but poor battery life would spoil the fun. On balance, they have it right.

I also wonder if the problem isn't just a lack of actual bandwidth a lot of the time anyway. This does sound more like a problem with typical hotel WiFi than the iPad. You don't think the hotels would rather you watched their (paid) movies than streamed them over the Internet? Yeah, I'm a cynic.
0 Votes
+ -
I agree . . .
JLHenry 6th Oct 2010
@wackoae

I think that streaming is highly overrated anyway, but when I'm traveling, I don't rely on the Internet. I have several of my favorite movies on a portable drive, and watch them on my Company-provided laptop . . .

At hotels, bandwidth is always an issue, and with some of the hotels, they don't have the most secure network, either (or they have it really restricted in such a way as to make it very hard to even get any real work done).
0 Votes
+ -
Contributr
@wackoae You should consider reading the entire article first before replying. happy
0 Votes
+ -
@wackoae

Fact 1
I had an iPad for a week for testing and I couldn't get any sort of consistent results from its WiFi connection except for being generally slow. This was using my office WiFi, only 2 meters from the aerial.

Fact 2
No multitasking really does suck. Poking an unresponsive iPad while it's tryuing to download a file is a common frustration. Almost as bad as most web sites not working due to a lack of Flash.

Fact 3
Actually entering any sort of information is a joke and the magnifier for moving the cursor is the punch line. Given the size and weight, it's faster typing on an iPhone.

Fact 4
Apple fanbois will always act as apologists for obvious problems with any Apple device.
@tonymcs@...

I'm using the same router Jason is with a 20mbps connection in an apt. I get wildly inconsistent results from it when trying to stream video. Sometimes it goes great, other times it can play a 300x250 youtube video without spending 5 seconds downloading for every one second of video. How close I am to the router doesn't seem to matter much.

My guess is that it easily gets overwhelmed by other wireless activity.

It's really my only major gripe about the device.
0 Votes
+ -
The author put the iPad in it to drive...
Snooki_smoosh_smoosh 7th Oct 2010
@tonymcs@... page hits. The problem described is not an iPad problem. While it is true, that if you are at the end of the hall furthest from the Access Point Antenna, then the relatively low powered antenna of the iPad might prove challenging.

Streaming content from the web in this case, will always be problematic, as the man said, 500Kbps, even in strong signal areas, are going to effect iPads and laptops the same way, regardless of the wireless card.

And like with Windows, there are always features coming in future releases. November is the expected drop date for iOS 4.2 for the iPad, which means all of the features of iOS 4 will be available on the iPad, including multi-tasking.

As for entering information on it using the multi-touch keyboard, it will prove to be just as challenging on the Samsung Galaxy slate coming out soon. If you need to enter any large amount of text, especially for larger e-mails, you are better off carrying with you either the keyboard dock, or a BT Keyboard.

As for flash, I see no need to kick the same dead horse, other than if you want it, wait for the Galaxy Tabs, if you don't need, want, or care, than buy which ever product appeals to you best, whether that is Android based tabs, or iOS devices, or full fledged laptops.
@tonymcs@... You will be happy that ther are many other products that meet your high standards better then those required by us "Apple fanbois."

I wonder if employers still evaluate attitudes like yours as we did.
0 Votes
+ -
@tonymcs@... whos apologising. The design of the iPad made many trade offs. For example, a smaller battery would have made it lighter but then it would not last as long between charges. You see, when you sell a product you need to consider what is important to a consumer. Is battery life important or price or screen size or network speed or reliability and so on. I think Apple did a lot of research and produced a well rounded product. Sounds like your just trolling or sour!
@wackoae

Wackoae, before you go off on a rant about other people not understanding things, maybe you should read what they are writing first.

Every "fact" you list is quite plainly listed in the original article.
that as long as the iPad gets 8%, that's right EIGHT PERCENT of its maximum throughput, that's sufficient to stream a netflix movie without stuttering or drops.
0 Votes
+ -
@wackoae
I have not had any problems with my laptop and Comfort Inn. I strean anything I want.
@wackoae Appropriate name. What is your problem?? This is an article for information not a political advertisement.

Has your life experience beens so sad that you have lost, or never had, all perspective or understanding of civil communication??

Thanks, Jason. For those of who also travel and were thinking about using our iPad (particularly with kids) as you describe .. good alert.
Sounds like you should have a real laptop when travelling. Once again, the iPad is proven to be just a toy for rich people.
@Droid101

Streaming video from a hotel is equally hopeless with a laptop btw.
@SlithyTove most hotel have wired connections that are likely to be faster than wi-fi
@SlithyTove

Many hotels do have wired connections which are faster. Still not remotely fast enough to stream video with in my experience. Email and light web browsing at best.
0 Votes
+ -
Contributr
@Droid101 A "Real" laptop is only helpful if the link the hotel is providing doesn't become saturated. It really only adds the additional signal strength needed to communicate with the AP, but if the pipe going out is still going to throttle you or become over saturated, it doesn't matter. Laptop or iPad, you'll want to pre-load the content you want to watch,
@Droid101 Let me just get this right. It's a "toy" because you might have a problem watching a streaming film while in a hotel. Since when did watching a film become a "business use case"? What's next it's unsuitable for enterprise use because you can't play WoW on it?

I'd also point out that the iPad isn't more expensive than a laptop (less in fact) and it's a lot cheaper once you think about putting applications on it. So let's drop this "rich people" nonsense can we? Now I'm sure it's not suitable for you, I'm sure you have requirements that the iPad can't satisfy - but that doesn't make it "useless", just means you are better off with something else.
@Jeremy-UK The reason its a toy for rich people is because its expensive as hell for a device that does relatively nothing other than consume certain types of content.
@Droid101 Which from your post it is evdent that is something you will never be.

Before Politically Correct there was a saying, "Pore folks have pore ways." It wasn't referring to money.
@Droid101

Yep, that is EXACTLY what it is: a toy for rich people. If I want to do any real TV viewing on the road, I'm bringing my 18.4 inch laptop with me!
0 Votes
+ -
@Droid101 How sweet it is! Hope one day you can afford some toys...then you will not have to sound so sour! No doubt someone with nothing better to do will then come along and complain that what you are buying are only toys for rich people.
0 Votes
+ -
Wifi Saturation ?
Jean B 6th Oct 2010
A bit on a side note, but one point you mentioned, is, your house is saturated with both 2.4 and 5Ghz G and N Wifi.

Would you mind telling us what gear you use for that ? I am presently in the design phase to do just this in my own place, and I would love to hear how You did it.

Cheers
Jean B.
0 Votes
+ -
Contributr
@Jean B It's in the article linked from the Optimum Online Ultra. I currently use a NetGear WNDR3700 with Netgear HD 5Ghz bridges. I just ordered a Linksys 3000 dual band MIMO router as well.
0 Votes
+ -
Personally,
Snooki_smoosh_smoosh 7th Oct 2010
@jperlow... I haven't had much luck with the Linksys stuff, at least the dual band stuff. I bought a 610n, a while back, and it would constantly drop my devices. Suspected it was a heat issue. Took it back, and got a Belkin, for half the price.
@jperlow
I have a Linksys 610n router with some heat issues but was unable to return it as the problem crept up after the store return period expired. I came up with this solution to the hoverheating problem with the router:
http://www.tomshardware.com/forum/31345-42-overheating-router-cooling-solution
0 Votes
+ -
router. The only issue I have with it is that without an external antenna, it doesn't appear to broadcast the signal equally to all parts of the house, though not really much of problem to tell the truth.
0 Votes
+ -
Jason, easly solution
cyberslammer 6th Oct 2010
I have a small wireless router that I bring with me on road trips...I make sure the hotel I am using has a ethernet jack in the room. When I show up, I plug in the router, connect to it wirelessly via the iPad..

Problem solved.
0 Votes
+ -
Contributr
@cyberslammer You can't guarantee the hotel has a wired connection in the room. In fact it's becoming less and less common. And when you are a loyalty customer to a chain such as Hilton, or have to use a certain hotel's properties because of business relationships between large corporations and their travel agencies, you can't pick and choose where to stay, you typically want to stay at properties within a specific chain to collect loyalty points or maintain status.
0 Votes
+ -
@jperlow That's why I check to see if there is a wired port in the room...

I stay in five star hotels when I travel, most still have an ethernet port...and I do check if they have them or not...

It's kind of a gamble, but what can you do, most hotels are still running in 802.11b mode, I rarely see on doing g, and n??? Fuhgeddaboutit!
@jperlow

He's a big shot, you know!

Why, I'll bet he only used soap until the letters wear off.
  • Flagged
0 Votes
+ -
Jason . . . .
JLHenry 6th Oct 2010
@jperlow

Most HOtel chains DO have in room connections simply because they, like most businesses, don't keep up with the latest and greatest. They provide what they can as cheaply as they can in order to keep their profits as high as they can. Spending a lot of money of wireless internet isn't in the cards.
0 Votes
+ -
Cyberslammer . . .
JLHenry 6th Oct 2010
I'd REALLY like to know who you work for. If they're letting you stay in 5 star hotels they either:

1) are really bad at managing money, and I'd like to know who to stay away from when investing . . .

2) Are watching you, and when you burn too much money, will use that as a pretext to "Downsize" you . . .
0 Votes
+ -
@trickytom3 No, I'm not a big shot, I don't go around bragging that I'm a CIO to everyone, which shows you are either:

1. Insecure about your own position and need validation because you fear losing it to someone who is more competent

or

2. Lying about your position because most people at that level don't brag about their level of management...(i.e., Steve Ballmer doesn't run around yelling "Hey, I'm the CEO of Microsoft! Look at me!!!"....

I go to conferences several times throughout the year, my company sends me there and puts me up in hotels because most of their employees are remote and work out of their homes. This affords them the ability to reserve five-star hotels because

1. They don't have the overhead of providing each employee their own office, the employee pays for their Internet, IP phone, etc....and the company issues the employee a laptop.

2. The company doesn't have to provide a huge building to house all of us, provide parking, pay high insurance rates, etc....


Maybe if you paid attention a little more you would get further in life.
0 Votes
+ -
@JLHenry Refer to the post above. Pay attention and you'll get further in life as well.

Attention to detail as we used to say in the military. But your level of service was probably as the fry cook at Arby's.
0 Votes
+ -
RE: iPad content streaming from your hotel? Forget it
Snooki_smoosh_smoosh 7th Oct 2010
@jlhenry... cyberslammer, never did say whether or not it was work related, or whether or not his job is paying for the hotel. You only assumed, and assumptions it makes and ass of out u and me.
0 Votes
+ -
Really?
JLHenry Updated - 7th Oct 2010
@JM1981

If YOU PAID Attention, Cyber was quite specific in his response to trickytom3, He does say it's work-related.

I'm still not convinced that Cyber is truthful. I can't think of a single major corp. that puts it's employees up in 5 star hotels, with the POSSIBLE exception of the pyramid schemers that want their "customers" to think that they'll make big bucks by buying into their drivel . . .

And Cyber? You stated to trickytom3 (Who was crass and pretty much a bungler in his "attempt" at being sarcastic):

Lying about your position because most people at that level don't brag about their level of management...(i.e., Steve Ballmer doesn't run around yelling "Hey, I'm the CEO of Microsoft! Look at me!!!"....

Most people don't go bragging about staying in 5 Star Hotels on the companies dime, either. That goes back to my remark about wasting resources, which is stupid in today's economy. I still want to know who you work for so I won't make the mistake of investing in them.

And as for the Military remark? Most TRUE Ex- and current Military that I know are very respectful in their discourse, even when confronted by people who aren't. And by the way you write, you have no knowledge of respect either . . .

The Company I work for is one of the Largest Transportation companies on the planet, and if they didn't need for managers like myself to have access to business amenities when we travel, they'd put us all in Motel 6's . . . .
0 Votes
+ -
@JLHenry First off, I'm not stating who I work for, and the fact that I'm staying in five-star hotels is a fact that my company provides to me when I go to conferences, as a matter of fact several of us go to the same conference and stay at the same hotel.

It's not my fault your company is too cheap to pay for you all to stay somewhere other than a Motel 6.

So go ahead and spew your garbage, I responded to jperlow to give him advice about getting wireless in hotels.

Trickytom3 came back with a bunch of garbage towards me that had NOTHING to do with the original topic at hand.

So direct your concerns at Trickytom3....if he were my CIO I'd be looking elsewhere for one.
0 Votes
+ -
If I were your CIO?
trickytom3 7th Oct 2010
@cyberslammer

That would make you a CEO, which you're not, and never will be...so why bother with the fantasy?

!
0 Votes
+ -
@trickytom3 How about actually adding something to Jperlow's discussion rather than be obsessed and follow me to every thread like a Stage 5 codependent clinger?
I travel a lot and Hotel internet quality of service is almost always an issue in the US, (in Europe it is all over the place but when it is good it is better than any hotel internet service I have seen in the US).

Your article is good but lacks any mention of the many basic technical issues with shared Ethernet segments.

Most hotels do not have direct cables from your hotel room to a switch that is connected to their internet connection, rather there are large shared ethernet segments and if you have more than 10 or so people sharing a ethernet segment you get a lot of collisions dramatically reducing bandwidth.
With Wifi you are dealing with a limited number of radio channels (only 3 real channels in the 2.4g band), radio interference (when the radio signal Signal to noise goes down Wifi drops speed to keep integrality) and everyone on the same hot spot is causing more interference and collisions on the ethernet segment.

Hotels are the worst case as they are usefully not set up will - with the access points interfering with each other, and connected to a shared backbone.

We all need to put pressure on the business hotel industry to treat internet connectivity as a real priority for business class hotel service.
0 Votes
+ -
Contributr
@kpbpsw You are correct about the shared segmentation, but for the purposes of simplicity I left it out as the layout of each property and the budget for wireless connectivity at the chain in question is going to determine the infrastructure choices. Home-runs direct to the switch are rare.
A lot of smaller hotels might have a 1.5M T1 at best, so expecting to stream Netflix at many of these properties is silly, not to mention just plain inconsiderate to the rest of the people sharing the network in that hotel. People already whine about paying $10 a day for internet access at a hotel. How much will you be willing to pay if the hotel spends thousands a month to have a 100Mbps or 1Gbps fiber connection?
On FlyerTalk, I've seen people complain they couldn't stream Netflix via GoGo inflight internet, LOL.

I suggest you face reality and download your TV programs and movies ahead of time.
0 Votes
+ -
Consider the hotel too...
pjdiller 6th Oct 2010
Hotels make a lot of money on "late night" movies. These network technical challenges wouldn't be as big a deal if it wasn't just overhead to a hotel chain. If it were a money-maker instead like in room movies, I think they'd be on top of it! I think even if they could cost-effectively improve services today to make it like you're home, they'd have to start charging for that ability instead... to make up for revenue lost from old fashioned porn... or nature shows, whatever. happy
Nevermind! I don't want to know. LOL.

Yeah, most hotel wifi I have run into is barely tolerable for web surfing assuming they don't want to gouge you $10 a night for internet access. I usually just turn it off and go with 3G, it's usually more reliable than the hotel offering.
"iPad content streaming from your hotel?" Do you really mean the iPad content is streaming _FROM_ the hotel room? Or, do you mean: From your hotel room it is difficult to get content streaming _TO_ your iPad, etc?
Weird.
I used ipad streaming (NetFlix) in hotels when I was traveling. It works really well, did not have any problems with it
Well what I wanted to comment here that I use my Ipad for a lot of things too. I work over at DISH Network and I hooked my Ipad up with the Sling box technology. So as far as shows and things I can view what ever I pay for on the road where ever. I have no issues. I can pull off my DVR or regular live TV. This is something that I like as well and the fact that I spend some time in motels as well. I suggest this product to anyone who is on the road. This device works great. Contact DISH for more info.

Join the conversation!

Formatting +
BB Codes - Note: HTML is not supported in forums
  • [b] Bold [/b]
  • [i] Italic [/i]
  • [u] Underline [/u]
  • [s] Strikethrough [/s]
  • [q] "Quote" [/q]
  • [ol][*] 1. Ordered List [/ol]
  • [ul][*] · Unordered List [/ul]
  • [pre] Preformat [/pre]
  • [quote] "Blockquote" [/quote]
ie8 fix

The best of ZDNet, delivered

ZDNet Newsletters

Get the best of ZDNet delivered straight to your inbox

Facebook Activity

White Papers, Webcasts, & Resources
ie8 fix