Tech Broiler

Jason Perlow and Scott Raymond

Motorola Xoom vs. Galaxy Tab 7: A study in usability

By | April 28, 2011, 6:00am PDT

Summary: The 7″ Samsung Galaxy Tab and the Motorola Xoom both have their strengths and weaknesses. How do they compare?

Just the other day my partner in crime, Jason Perlow, reported on his experience with a brand new Motorola Xoom tablet that he had recently purchased from Amazon.

I do claim some small amount of influence in his decision to purchase the Xoom. For nearly two weeks now, I have been using my own Xoom, and regaling Jason with tales of the great experience I was having with the tablet.

Jason’s experience was less than fulfilling. I can see where he’s coming from. For one thing, the Honeycomb interface has had a major overhaul from Froyo and Gingerbread. There’s a major issue with stability out of the box, especially in places like the Android Market and the browser, both of which have a tendency to crash. A lot.

I should point out, however, that my experience with the Xoom has been substantially better than most. This is due in no small part to the fact that I rooted the device and installed the Tiamat kernel on it. The result is that my tablet is much more stable, I have root access for many applications that require it, and I have access to the SD card, including mounting it as a USB drive on my laptop.

I started with the One Click Root procedure, using the process for the Wifi-only tablet. You will need to get root access on your Xoom tablet in order to replace the kernel and boot ROM.

This process will require you to wipe your Xoom tablet clean. Unfortunately, I do not know of any good backup application that works without root access, so you may have to bite the bullet like I did and just reinstall everything from scratch after you wipe it and root it.

The easiest way to update the kernel is to use ROM Manager by ClockworkMod. Aside from being able to load CyanogenMod builds of Gingerbread onto Android devices, it also provides an easy way to replace the boot ROM so that you can reboot into recovery mode and easily install kernels and ROMs from a ZIP file.

As of the writing of this article, the current Tiamat kernel is version 1.4.0. You can find download and installation instructions here. Installation was completely painless using the directions linked above. The browser and market seem to crash a great deal less than they would on an untouched Xoom install.

My previous tablet was a Samsung Galaxy Tab 7″, which I have mentioned in this column numerous times. It’s an elegant device, has a mature and stable operating system, and runs most Android applications quite well. It’s comfortable to hold for long periods of time, is great for reading books, playing games and watching videos.

On the other hand, the Honeycomb operating system is not mature. Motorola provided a device that has an SD card slot, but no way to use it without rooting the device and replacing the kernel. The Xoom itself is a solidly-built piece of hardware, and the quality definitely shows.

The only good thing I can say about the Android Market in Honeycomb is that it handles the automated updating of apps fairly well. Other than that, I would have been much happier with the market that is available for Froyo and Gingerbread.

The browser is faster than the old one, and the best part about it is that it can sync up with your Google Chrome bookmarks through your Google account. I have a lot of bookmarks and this was a really handy feature. I would like the browser to be a lot more stable. It crashes for various inexplicable reasons, such as turning the tablet from portrait to landscape mode.

Flash support doesn’t seem to be fully ripe yet. On my Galaxy Tab and my T-Mobile G2 phone, I can use the Google Reader to go through my RSS feed, and play flash videos directly within the Reader. For some reason, under Honeycomb this functionality doesn’t seem to work at all, and it applies to pretty much all RSS reader apps that allow for the use of plugins. I don’t know how far this lack of functionality extends.

Now, I should point out that even with these issues, the larger tablet lends itself to some major advantages with work and entertainment. The Xoom has a much larger display, making web browsing a pleasure. Being magazine-sized, it’s better for displaying documents and spreadsheets.

Videos are large and sharp on the higher resolution display, and games that are made for it are stunning. The larger size, however, doesn’t lend itself to being held one-handed for extended periods of time. The same is true of any device of this size.

Battery life is another factor to consider. The 7″ Galaxy Tab had pretty decent battery life. I could easily watch 7 hours of movies before needing a recharge. The Xoom, however, has much better battery life, and I was able to watch at least 10 hours of video before the battery gave out. I recently flew from California to New York, and used less than half of the battery watching converted Tivo recordings the entire time.

Next: Using tablets for work »

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Scott Raymond has been a technologist and system administrator for over 25 years.

Disclosure

Scott Raymond

I am the IT Manager for a high end audio and network systems integrator in northern Califronia. My wife works at Adobe Systems, Inc. Whenever I write an article that might involve Adobe or its products, I add a disclaimer at the top of the article to make sure she is not involved in any way. We have a small bit of stock with AT&T and no other major investments that would cause conflict.

Biography

Scott Raymond

Scott Raymond has been a technologist and system administrator for over 25 years. Starting as a hobbyist in his teens, Scott quickly learned that he could translate his passion and knowledge into a full-time career. He currently works as the IT Manager for a high end audio and network systems integrator in northern California. He has written technology articles for various publications in the past and began contributing to ZDnet as a guest blogger on Jason Perlow's Tech Broiler. Scott and Jason met in New York in the 1990s where they co-managed the New York City Palm Pilot Users' Group.

In his spare time, Scott is a trained chef and avid bicycling enthusiast, as well as a voracious reader of historical, science and horror fiction. He is a huge fan of pop culture, with a wide range of interest in TV shows, movies and games.

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RE: Motorola Xoom vs. Galaxy Tab 7: A study in usability
JACOBSONR 14th Oct
Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.
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rooted?!
davebarnes 28th Apr 2011
"my experience with the Xoom has been substantially better than most. This is due in no small part to the fact that I rooted the device"

And, you expect the average consumer to do this?
Seriously.
This single statement demonstrates the failure of Xoom as 99% of consumers have neither the inclination nor the skills to "root" their tablet.
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Message has been deleted.
rockymtnhigh Updated - 28th Apr 2011
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And for the record, I only included a link to my own review because it said everything I want to say on this issue. Not to spam. Click it or not, no worries.
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Tab 8.9
bstringy 28th Apr 2011
@rockymtnhigh I'm with you, a begrudging ipad2 user as well. Looking forward to Galaxy Tab 8.9". Smaller, thinner, lighter, yet higher resolution.
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Contributr
@bstringy I love the idea of the 8.9" form factor. I think it would suit the people that want something bigger than 7", but still the size of a book. You can go to a T-Mobile store and check out the G-slate now to get a feel for the size of one, but the Samsung is supposed to be thinner and lighter.

You may laugh at this, but the final reason why I decided to go with a 10" tablet was... comic books. I use the JJ Comic Viewer on my tablet. On the Galaxy Tab, I had to turn it sideways and view page width in order to be able to read the text. On a 10" tablet, I can read the comics in portrait mode, full-page.
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@rockymtnhigh

Some of the smaller form factors, might work alright for most uses, such as the web and reading books. However, I suspect that users will struggle when it comes to magazines. I have an iPad and its screen is just sufficient to read pages of magazines in portrait mode. I'd hate to be trying to read those same magazines on a smaller screen!
@davebarnes,

Agreed. Perhaps the Xoom would do better if it was sold without an OS. "We have 5 flavors of Android for you to choose from, have it your way" then in the fine print "Some features not available in each version, some technical expertise is required to set up this device, not suitable for people with lives"
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@YaBaby:"not suitable for people with lives"
+1
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Contributr
RE: Motorola Xoom vs. Galaxy Tab 7: A study in usability
Scott Raymond Updated - 28th Apr 2011
@YaBaby Unfortunately, Froyo and Gingerbread have issues with a resolution higher than 1024x600 like on the Galaxy Tab. All things considered, I like having Gingerbread on my phone and would not have minded it on the Xoom. It might have done a great deal to improve sales and customer satisfaction, and given Google time to build Honeycomb properly.
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@YaBaby Why do people assume that if you know how to root a device, or are in any way good with computers, you don't have a social life?
@davebarnes
what a fail comment. It's common knowledge that any device is much better when rooted.
Maybe not in the US, where no one is capable of thinking for themselves, but in this 3rd world place I live in, everybody know that. You can go anywhere and there will be some guy that unblocks any device for 10 dollars.
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@yipsalon I immediately jailbreak or root almost every device I purchase. You can get so much more functionality out of a jailbroken/rooted/unlocked device than the carriers or manufacturers are willing to give you out of the box.
@davebarnes Agreed. I'm considering for my wife an Ipad2, a Xoom or waiting for the Galaxy 10.1. No way I'm going to go through the pain or rooting the device.
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@gllonapa There is nothing wrong with the iPad if you accept that you are tied to iTunes on a computer for activation and firmware updates. I simply prefer Android. Use what works for you.
@davebarnes

Are you kidding? Did you even look at what you have to do? It's easier to root your Xoom than it is to properly install Firefox on OS X. You're really brutally insulting "consumers" here.
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@tkejlboom " It's easier to root your Xoom than it is to properly install Firefox on OS X."
i assume you mean iOS? because installing firefox in OS X is just dragging a icone into another icone, while both appear in the same "colourfull window" that you just downloaded and have a nice arrow and and drawn above.

Things don't have to be complicated to work.

I keep postponing the purchase of a "smart phone" because i simultaneously find
a) iphone and other top of the line smartphones absurdly expensive (400 ? and above in europe)
b) all of the cheap smartphones currently use Android which is a pain in the ass to use for things as simple as conecting to a Enterprise Grade Network with certificate security. or sync with a mac. Or just having decent battery life.
Android is just a half-baked system. unfortunately. i love linux. but it appears that android took all of the faults in different linux distros and combined them together into the only thing i just want to work: my phone.
or a tab on this case. it's the same principle. something i just want to relax at home and play around on the web/media/games. I don't want to spend any time having to "root" it. If i wanted to play around with a "computer" i would have bought a computer.
@davebarnes What does "rooting" mean?
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Message has been deleted.
lotsatattsau Updated - 20th May 2011
  • Flagged
@dc20
"rooting" (for Android) and "jailbreaking" for iOS is a software means of getting administrative (root or superuser) access to the operating system. This allows the "rooter" to run applications under root and bypass the manufacturer's OS limitations for installing software.
Because 'rooting' is not supported by the manufacturer (too much could go wrong and support would be very expensive) all manufacturers of major consumer devices state that rooting or jailbreaking will void warranties. Of course, savvy hackers will make a copy of the original software state to restore (hopefully) if warranty repair/replacement is needed wink
@dc20 On UNIX systems, the root account is like the Administrator on Windows... it has higher security clearances, it can do things a regular user cannot. Most Android devices ship with the root account disabled, which adds some security (malware can't obtain root access via some exploit if the root is not there). When you root your device, you enable the root account, and probably allow some apps root permisions. Still not as dangerous as running Windows from an Administrator account, but its a concern to some.

Phone companies don't like rooting, because it lets you modify the OS setup, add new drivers, etc., the same thing people do when they jailbreak an iOS device. Most rooting isn't necessarily for nefarious purposes, but it can be used that way.
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Root NOT required unless you just want to tinker...
Ray Burne Updated - 29th Apr 2011
As a two iPad and two iPhone user, the Xoom was my 2nd Android Tablet, the first being just a 7" eReader. I am more than pleased with the Xoom, so much so that I have given my iPad to my daughter.
The Xoom WiFi on my dual-accesspoint WiFi network is quick to connect to both "G" and "N" WiFi without issues. Honeycomb as delivered has been very stable, I have had 0 (as in none) issues. The browsing speed is faster than my iPad and the Flash support is working well for me... this is particularly nice when going to many of the U.S. news sites that are heavily Flashed-based.
I paid $11 less for my Xoom WiFi than for a 32G iPad2 and I am happy I went this route. The Xoom's performance is splendid, the multitasking is so very easy and smooth, and Google integration is lightyears ahead of iPad. It's an iPad2 with twice the RAM and a nicer 1280x800 HD screen.
I have all of my iPhones and iPads jailbroken but so far I have NOT needed to "root" the Xoom... I am surprised and most pleased with the out-of-box user experience. When Google/Moto releases the patch for the SD card, the experience will be complete. I will probably buy a 2nd Xoom this summer for the wife to replace her iPad orig. model... simply because of the Flash support and exceptional screen... she is not a power user, but with a tablet, the screen is a very important part of the experience and the Xoom screen is wonderful.
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Rooting
terrell.mcdonald@... 29th Apr 2011
I am a novice, and don't anything about developing or writing code. Saying that by simply following the links on "quality sites" I have successfully "Rooted" 3 blackberrys, an Iphone, and 2 samsung captivates, and 2 different lower end talbets running 1.9 and 2.0 successfully. You just simply read the instructions. Yes as with anything there is a "risk" involved. But to say the "Average" consumer can't do it is a little out there. If you can save, or open a zip file, copy and paste and know how to "execute" a file then thats pretty much it.
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....total number of crashes in Market and browser: 0

I've had my Xoom for 2 weeks and had only one slow down issue that was solved with a power cycle.

I do agree that there is a major issue with Honeycomb being immature and the darth of apps written for the tablet. I am also getting quite annoyed with the SD Card slot issue -- I'd like to know why it's taking so long to fix.

To Motorola: This is my first ever product from your company. Please don't make it my last.
@alsw
4 weeks and same statistics here
You've lost me when you mentioned rooting the device and kernals and other hacks. Any tech savvy person can root their device to make it work however they want it to work (that includes the iOS devices). But a $600 device such as the Xoom should be judged on what it's offering to the other 99% of users that have no clue or interest in rooting. And frankly, these are the consumers Moto and Google want's to reach the most, if they're to truly compete with Apple. Not the 1% apologizing for the Xoom and Honeycomb's lackluster performance.
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@dave95.

It is one thing to root an Android device, that is easy. BUT custom roms are certainly NOT in the realm of the average consumer. I want to see android compete, but in the tablet world, it has a LONG way to go.

That said if you LIKE Froyo, don't care about having a large amount of screen real estate, the Tab is a good product. It is stable, it runs Froyo better than my Droid does. It does not need to be rooted to be functional. And the price on it is dropping like a rock. While I am no longer using it as I want a more functional work environment, my wife is, and she is happy with it. A lot easier to use for her than the 4" phone.
@rockymtnhigh

Believe it or not, rooting is not within the realm of the average consumer either. People who like to do things to their computers (kind of like hobbiest mechanics) will go for Android and love it. There are lots of those people out there. Apple continues to build computers "for the rest of us."

-------
http://www.SportsClimb.com -- built for youth sports families
I myself just learnt a year back all about rooting and modding from forum commenters. And I'm no exactly the average/gen consumer. I still don't care about doing it to my devices, and voiding warranty.
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Non-rooters
bstringy 28th Apr 2011
@rockymtnhigh Non-rooters are becoming the non-VCR-clock-setters.
@rockymtnhigh "Apple continues to build computers for the rest of us."
No doubt... but even the Apple side have the "jailbreakers" that are the cousins of the Android "rooters"... there will always be hands-on folks that push everything to the limits. These powerusers are true explorers, going where no consumer would venture (to which the manufacturer support personnel are sincerely appreciative.)
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@dave95. Where are you getting this 99% figure from? I don't know about worldwide, but almost everyone that I've talked to that has a Xoom rooted it almost immediately as soon as it came out of the box. Every Android user I know personally is a huge CyanogenMod fan, and couldn't wait to get their hands on Moto's hardware so they could wipe it clean and play around with it. I can't imagine that 99% figure is in any way accurate, judging by the number of CyanogenMod downloads...
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@clokverkorange

Everyone you know rooted their Xooms? Well you sir must not know many people cause Xoom sales have not been exactly great. wink

I will be very surprise if Xoom is seeing any sales or interest from the average/gen non techie consumers out there. And of course everyone you know is rooting it. Have you seen the reviews it's gotten?
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Sure you do
wackoae 28th Apr 2011
@clokverkorange In your own limited fandroid imagination you actually know people. But we are in real life ... not fantasy land.
@dave95.
"But a $600 device such as the Xoom should be judged on what it's offering to the other 99% of users that have no clue or interest in rooting."

I agree! Devices should also be judged on how they are at the time of purchase, not what might (or might not) be available in the future. No consumer walks into a store and asks the sales person, "What can it do in the future?" They ask, "What can it do?", meaning, "What can it do NOW!"
@dave95. Agreed!
But the rooters are a proud sort and quiet pleased with their accomplishments and quick to voice the "need" to root which may/may-not be reality for joe-user. If Joe just needs to do email and browse a few sites, rooting will not be required. If Joe wants to overclock and push the OS and hardware to the outer limits, then root is required.
A fair view of the current shipping Xoom is that it will satisfy most users who have never had a tablet. Some who come from older Android platforms will find Honeycomb awkward (like going from XP to Vista), but I think Google has done a fairly good job for their first attempt... it WILL only get better. A tablet OS may look like a clone of a moblephone OS, but in reality there are serious design considerations at the architectural level that must be addressed and the evolutionary process will carry us forward to the next release which will be more polished (and likely lacking for some power users...)
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so just to summarize your two page article..
doctorSpoc Updated - 28th Apr 2011
Xoom/Honeycomb is a crashtastic piece of crap, but since you won't be seen with an iPad (for anti-fashion, fashion reasons) you will just stick with the peice of crap instead of just using a product that actually works.. nice!

did you read your article? you sound completely ridiculous.. yeah it crashes left and right, yeah it doesn't work as advertised or it should but i don't care, i'm not using and iPad that does actually work and has a tonne tablet optimized of software.. that's what i get from.. you are an android fashionista.. functionality is irrelevant, sw/hw quality is irrelevant.. why should anyone listen to your opinion after you write a ridiculous article like this that makes no logical sense?
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Contributr
@doctorSpoc Apparently you didn't read the article. It wasn't about iPad. It was about android devices.

So you're summarizing something, but it wasn't this article.
@Scott Raymond .. you seem to hemming and hawing about the xoom and giving it a pass.. when you really need to just come out and say.. look.. this thing is not anywhere remotely appropriate for the consumer market it's targeted at.. not by a long shot. the thing doesn't even support the damn hardware it ships with.. it needs a hardware upgrade to support functionality that was promised for it.. the software is buggie and crashes all the time, it needs to be rooted to kinda, sorta work.. as blunt as perlow was.. he's right.. it's a big, steaming pile of crap... for the benefit of your readers, your first sentence or paragraph should plainly state that this device, in its present form is not at all ready for the consumer market.. quality is crap.. it's not finished.. $600 is too much to pay for a piece of kit to just play around with.. fine if you want to root it, but for $600 the thing should work out of the box.. Moto and Google should be the laughing stock of the tech world right now for releasing a piece of junk like this.. not have tech bloggers recommending the device to other people.. completely and utterly ridiculous!
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Contributr
@doctorSpoc I would appreciate it if you stopped trying to rewrite what I said to fit your viewpoint. Read the rest of my responses and read the entire article more carefully. I have said more than once that Honeycomb isn't ready yet.

I should also point out that Jason is less patient than I am. He's the ultimate angry consumer. If it doesn't work right out of the box he's going to rage about it. I like to tinker, and I have a lot of patience. So I try to work around issues and find ways to fix them. I'm also very stubborn, and will spend hours resolving a nagging problem to my satisfaction.

Keep in mind that once I solve a problem I do relay my experience to others so that they don't have to jump through hoops. For many years it was part of my job to put up with the problems and fix them so the users don't have to.
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@Scott Raymond

I like the points that you raise and I agree that doctorspoc is not reasonably summarising your article.

"If it doesn't work right out of the box he's going to rage about it. "

And he has every right to do so! If a product does not work "out of the box", then it is not "fit for purpose" and should never have been released!
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iOS is in release 39 and Android is in release 9
Ray Burne Updated - 29th Apr 2011
Xoom hardware aside, Honeycomb from my experience - and I plunked down $600 to buy the Xoom - is a very good multi-tasking OS... and it will evolve to be better.
iPad hardware aside, iOS from my experience - and I have $2500 of i-stuff, is a good OS... and it will evolve as history has shown! Apple is on version 39 of iOS.

Xoom is destined to be compared with iPad since they are in the same market space. It's fair that this happens, but it is unfair to call something 'crap' unless you put your hard earned money on the line and purchase the device and wait for the manufacturer to address the concerns. Moto is a smart company, they will work toward customer satisfaction... maybe not as fast as some would want, but they have partners that must QA their changes and approve the releases, too.
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@doctorSpoc doh mate, doh, so there you Android thingy...
@doctorSpoc: You give iPad users a bad name with that kind of schtick. I have my own opinions about the article, but that doesn't mean I have to attack the author. Please. Stop it.
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@doctorSpoc Agreed. Resistance is futile. You will be assimilated. How anyone could say Xoom wins against Tab, given how BADLY Xoom performs is beyond me. And you can not just say "oh, I rooted and rommed it." Say good bye to 99.9% of consumers. (And I have done those things).

Then maybe the bigger question is how could you not do a Xoom to iPad comparison? Well, that's because the Xoom would fail even worse. I wrote a iPad to Tab review because I had access to those two devices (and nobody gave me one to do a review, I bought them). I swore for the longest time I would NEVER own an iPad, now I can't even imagine working without it. Must have ate from the poisoned fruit. But the iPad does so much more than the Tab ever did.
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@doctorSpoc
Harsh comment. The 'rooters' are power users and are early adopters and they push the hardware - this is good feedback for the community. Other early adopters are consumers, they don't want to fuss and don't dare to consider rooting and voiding a warranty scares them to near death! These consumers are the people that Moto needs to make the revenue figures for the hardware, so out-of-the-box experiences are critical to product success. Both groups, however, are needed. In the Apple camp, the same is true, the rooters are jailbreakers but their role is still the same. Manufacturers (although they probably would never admit it) look to the two groups collectively to gain insight into the need for device/software evolution.
As a Xoom owner and a technologist/engineer, the Xoom is a good 1st product and will serve most users well out-of-the-box BECAUSE most users are just "users" and their needs are minimum. Corporate users will not see this device until IT approves it, will probably will not happen until the next major Honeycomb (or the next) update to add critical features.
The techsavy will probably never be happy with out-of-the-box (I hear them here), but they can root and play and push the evolution of the product - both Google and Moto benefit from their efforts.
Everyone should remember that when the iPad was released last year, it had similar growing pains... how short our memories! (I still have a few iPhone games I play on the iPad in 2x video magnification - yuck!)
Again, your claims do not match the majority... My up time goes for days without any major or minor issues and it is usually me forcing the thing to look for an update from Google (there is no check for update button but a reboot accomplishes the same thing) and mine
is not rooted or running a custom Kernel.

The Browser is less than perfect but I have Dolphin HD so, problem solved... The youtube App sucks but again I use Dolphin HD and flash so Problem solved.

Either way, you guys aren't accurately potraying the XOOM and I am wondering why the sudden focus back on the XOOM... Maybe you have to be good little monkeys and attack the competition before the latest update is released.
@Peter Perry ...

My up time goes for days without any major or minor issues...

lol. Remind me of that short-lived commercial MS was running, where the engineers were having a celebration because their servers ran all weekend (two whopping days) without any maintenance.
@Peter Perry

Just tap the bottom right corner, on the taskbar. Select setting from the menu. Tap "About tablet" and then "Sytem Updates" on the right.

If you click on "Status" from the "About tablet" menu, it will show you the Uptime. I'm running just under 350(349 and counting) hours. 100% uptime for me so far...
@tkejlboom The problem is I did a reboot to force an update check so I know it isn't going to be very long but honestly, I may have done a reboot twice in the last month. That right there isn't an unstable OS, hell my wife's iPad 2 locked up today and she called me to ask me how to do the 2 finger salute.
Oh yeah and one more note, I owned the galaxy Tab (2 of them) and I loved the Touchwiz interface but the when both of them corrupted their firmware inside of a week (I did not Root or Mod these in anyway) with just daily use I turned it in for a XOOM! I saw the best buy sales men several weeks after returning mine and he note 2 more came back with the same issue.

Guess what, no firmware corruption on my XOOM in nearly 2 Months!

In short, I believe the return rate for the Galaxy Tab is 16% or higher but I do not believe it is even close to that on the XOOM.
Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.

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