Tech Broiler

Jason Perlow and Scott Raymond

Steve Jobs: Apple's greatest legacy or its biggest obstacle?

By | March 11, 2011, 6:30am PST

Summary: Does creating and maintaining a truly successful company like Apple demand a heartless and arrogant leader?

Steve Jobs, Steve Wozniak and Ronald Wayne formed Apple Computers on April 1, 1976. The coincidence of the date should not go unnoticed. The first commercially successful home computer, the Apple II, was released a year later.

Jobs’ early years prior to forming Apple played a great part in explaining the CEO that runs Apple today. He has said that people that didn’t share his counterculture roots couldn’t understand his way of thinking. Keep in mind that his counterculture roots included using LSD, which has a history of causing flashbacks and psychosis in some cases.

Prior to forming Apple, Jobs worked at Atari, and had been tasked with creating a circuit board for the game Breakout. For each chip that was eliminated from the machine, a bounty of $100 would be awarded. Jobs had no interest in actual engineering work, so he offloaded the task to his friend Steve Wozniak with a promise to split the bonus evenly. Wozniak reduced the number of chips by 50. Jobs told Wozniak that Atari had only given them $700 instead of $5,000, and that Wozniak’s share was $350. It was a taste of things to come.

After Apple took off, Jobs’ methods of doing business business savvy became apparent, showing a marked lack of humility. He was known as someone who ruled by force of personality, unwilling to hear viewpoints other than his own, ridiculing the ideas of others and bad-tempered outbursts. Fortunately for Apple, Jobs wasn’t running the company.

In 1978 Apple hired Mike Scott away from National Semiconductor, to be later replaced by John Sculley from Pepsi in 1983. A well-known quote of the pitch to Sculley was Jobs asking him, “Do you want to sell sugar water for the rest of your life, or do you want to come with me and change the world?”

Steve Jobs is famously known for bragging about stealing others’ ideas (see video above). Possibly the most famous would be his visit to Xerox PARC in 1979. There he got his first glimpse of the mouse-driven GUI interface of the Xerox Alto, which was eventually to be implemented in the Apple Lisa and the Apple Mac.

Of course, Jobs’ abrasive personality didn’t make this easy. There was friction between him and the rest of the Apple Lisa team, and he was pushed out. Jobs moved to the Macintosh team and took it over. There was a turf war battle over which product would ship first. The Lisa won, but it was overpriced and had no software. It was a failure out of the gate–the largest failure since the Apple III in 1980.

The Macintosh was introduced a year later, and was initially a success. Follow-up sales, however were lackluster; again, high prices and lack of software were to blame. The LaserWriter printer and desktop publishing turned this around.

By 1985, a power struggle between Jobs and Sculley had formed. The board of directors wanted Sculley to rein in Jobs from spending money on untested products. Although he was persuasive and charismatic, Jobs had become increasingly erratic and temperamental towards his team. The working relationship between Jobs and Sculley deteriorated, and Sculley removed all managerial duties from Jobs.

Subsequently Jobs put together an attempt to oust Sculley for leadership of Apple. Sculley called a board meeting during which the board of directors sided with Sculley. His arrogrance led to his downfall, and Steve Jobs resigned from Apple later that year.

[Apple Without Steve Jobs]»

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Scott Raymond has been a technologist and system administrator for over 25 years.

Disclosure

Scott Raymond

I am the IT Manager for a high end audio and network systems integrator in northern Califronia. My wife works at Adobe Systems, Inc. Whenever I write an article that might involve Adobe or its products, I add a disclaimer at the top of the article to make sure she is not involved in any way. We have a small bit of stock with AT&T and no other major investments that would cause conflict.

Biography

Scott Raymond

Scott Raymond has been a technologist and system administrator for over 25 years. Starting as a hobbyist in his teens, Scott quickly learned that he could translate his passion and knowledge into a full-time career. He currently works as the IT Manager for a high end audio and network systems integrator in northern California. He has written technology articles for various publications in the past and began contributing to ZDnet as a guest blogger on Jason Perlow's Tech Broiler. Scott and Jason met in New York in the 1990s where they co-managed the New York City Palm Pilot Users' Group.

In his spare time, Scott is a trained chef and avid bicycling enthusiast, as well as a voracious reader of historical, science and horror fiction. He is a huge fan of pop culture, with a wide range of interest in TV shows, movies and games.

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RE: Steve Jobs: Apple's greatest legacy or its biggest obstacle?
kc63092@... 20th Oct
"Jobs appears incapable of avoiding this kind of rhetoric, which is both infuriating and sad. The truth is that Apple doesn???t need to resort to trickery of this kind. The company is the most highly valued tech company in the world now, and is the leader in numerous technology fields." kind of reminded me of scott's ( of the now defunct sun ) rhetoric proselytizing the merits of sun's technological advantage against everybody, but in the end, it's the execution and timing that matters...
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Scott, as much as I admire your technical articles posted recently on ZDNet, I must agree with opinions posted by "banned from zdnet" regarding this article.

Certainly, there was no need for the "tone" of this article, especially at this time.

I guess one person's choice for "Person of the Year" will always be another person's choice for a dart backboard.
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Contributr
@kenosha7777 I definitely respect your opinion. Keep in mind that I do both tech and opinion pieces. The takeaway from this rather long profile of Steve Jobs was to provide some insight as to what makes a great CEO tick. To be blunt, I think the greatest CEOs have all been self-righteous, arrogant bastards. It may actually be a necessary quality in order to achieve that level of greatness.
@Scott Raymond

Fair enough, Scott. I confess that my own objectivity on this matter could be questioned. I always tend to view life through a half-filled glass of water anyway rather than a half-empty one.
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@Scott Raymond You might need that type of CEO to "establish" a company, but not to take it to the next level. Jobs should have left a few years ago. He should have been grooming someone years ago to take his place.

But like many dictators, they come to see themselves as THE savior. They come to see themselves more important than the company or country they're running and the only one who can make it work.

Jobs time passed about three years ago. He should have left with the intro of the iPhone.
@Scott Raymond: ....

Steven Jobs never "stole" GUI. He signed licensing deal with Xerox/PARC, transferred Apple's shares to them for two-weeks access of his engineers to IP. And Jobs had one of original creators, Alan Kay, working for him at Apple (because Kay was not takes serious at Xerox, while Jobs offered an opportunity to change the world).

And Xerox's GUI not only could not handle overlapping windows, it did not have menus and scalable fonts either. All of this was invented by Apple.
@kenosha7777 Certainly, there was no need for the "tone" of this article, especially at this time.

Not sure I get your meaning. I mean, if he was on his death bed, or recently deceased the "especially at this time" might apply. But wasn't he just on stage promoting the iPad 2?
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An excellent question.
kenosha77a Updated - 11th Mar 2011
@Badgered

Certainly, my comment contains and implies support for such an interpretation. And, most definitely, elements of that interpretation were also intended. Even David Gewritz seems to have made his peace with Steve Jobs as can be seen by his recent comments. (See item #27 from his "Wish list: 27 features we want on the iPhone 5" blog.)

But that is not the sole interpretation for my comment to Scott. There is an equal, if not more, pertinent element regarding this blog topic and something I alluded to with my "Person of the Year" statement.

Steve Jobs, in recent years and this year in particular, has been cited for numerous business honors. For example, Financial Times bestowed up him that "Person of the Year" honorific. Time magazine has done recent articles about Steve Jobs and President Obama invited Steve Jobs, along with a only a few select business leaders, to that recent and well documented business dinner and discussion.

Plus, and not to be discounted, Steve Jobs has put in place what could only be described as a managerial "dream team" under him at Apple. (Whether this is due to his leadership primarily or efforts by Apple's Board of Directors is unknown to me.) However, talk of a post Jobs Apple Corporation is far less worrisome to Wall Street now than, say, five years ago.

My point is that Scott's biographical essay can't paint the current Steve Jobs in the same light as the same person before his return to Apple or, perhaps, prior to his current medical condition befalling him. Although not very accurate, the following character illustration could be cited as a cautionary tale for biographers. What would you think of a biography of Scrooge if most of the tone and substance of that biography keyed on his life prior to his "Christmas Eve Event"? Certainly, the biography would be factual but the tone might definitely be misguided.
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Scott Raymond is absolutely right
HollywoodDog 11th Mar 2011
Human beings are a duality of good and evil, or of strength and weakness if you prefer. (see: complete works of Stanley Kubrick) We are risen apes, not fallen angels. Perhaps the super high achievers are even more so in this regard. This article is a balanced approach at looking at Jobs.

I got my first Apple in 1978 when I was ten. More than later voyages of self-discovery, more than later 'experimentation' with substances (in a white lab coat of course), that computer changed my whole perspective on s**t.

I used Macs in the 80's, ran up against very arrogant PC people who denigrated them. All but gave up and worked for the other side at big PC corporations.

I'm so glad to see that the good things of what I saw in Apple products have prevailed in the end, displaced Microsoft which has now been relegated to second class status.

The free market has worked. The better company has won.

Godspeed, Steve Jobs.
@HollywoodDog What in God's name are you on about did the market share suddenly polarize? No... didn't think so...
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No, market *cap* has reversed
HollywoodDog 14th Mar 2011
@ITSamurai ... Apple is now the 2nd largest company in the world, and exceeds Microsoft's market cap by a hundred billion or so.

Microsoft cannot make products consumers want to buy.

Apple has won.
@HollywoodDog
Apple products have "prevailed"? Really??? 95% of the "free market" still chooses Windows PCs over Apple Macs.
Get your US-centric rose colored glasses off before making such sweeping generalizations. Go look in Asia - where most of the people on this earth live - and then eat your words.
@jaykayess
Don't forget, while Apple may not have the majority market share in the PC realm, look at how it's the leader in MP3 players, smartphones, and now tablets. While the Mac price point may remain a deterrent for a lot of people, as more and more people gravitate towards other Apple products, the % of Mac users will continue to climb.

And if we look at Asia like you asked, we'll see that Apple products are highly coveted as status symbols. Apple products are in very high demand in Asia. I know this because my clients and friends and family in Asia all want or do buy Apple products.

So there.
@HollywoodDog Those must have been some really, really good "substances".
@HollywoodDog
I've had my Toshiba Tablet with Windows Tablet Edition, on 2003. It was not a boob tab.
That's easy. BOTH. He's the real reason Apple got past the beginnings, and the only reason they never succeeded on the desktop. If it wasn't for the smartphone explosion, they would be gone.
@timspublic1@...
That, and that little mp3 player.
@rynning
It's actually not ANY of the devices that generates maximum dollar profits for Apple - it's the iTunes store
@jaykayess Unless that is supposed to be a joke, you have no idea what you are talking about. Apple makes it's money from it's hardware. Period.
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I would argue that Market Share does
James Quinn 11th Mar 2011
@timspublic1@...
not in and of itself stand as a soul marker of success. Have you seen over the years the profit Apple makes per each and every single Macintosh sale? Have you noticed over these many years the astounding number of PC OEMs that have gone under while Apple has been and continues to be? Not sure if the iPhone is the reason Apple is still in business in fact I think again an argument could be made that Apple and the Macintosh are doing well in and of themselves. Still I will admit that one is tricky. What of the iPod?

Pagan jim
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@timspublic1@... Your exactly correct. They could be the dominant. Some blind worshipers will point to the profit etc. And I'm sure this article will just send a lot of them in a tiz... But bottom line it was his style and attitude that turned them away in droves. And the most bitter pill was MS infused the money to keep them going.
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ZDNet Is So One-Sided
Brick Tamland. 11th Mar 2011
Why not post a story about Ballmer being detrimental to Microsoft?

He laughed at both the iPhone and iPad and has forced Microsoft to play catch up with both these devices, has not delivered anything remotely considered a threat to the iPhone and as far as a competitor to the iPad it's all vaporware and speculation.

If anyone is going to tank a company it's going to be Ballmer...

Do you think of Ballmer when you say Microsoft legacy? Nope, you think of one name:

GATES.

I've said it before, and I'll say it again, if Microsoft is going to have a snowball's chance in hell in leading the 2010 decade they are going to have to sack Ballmer and bring back in Gates.

Apple will be fine when Jobs is gone, I would suffice it to say that they should be asking Woz to return to take the top.
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Contributr
@Brick Tamland. Actually, I have a list of technology CEOs for upcoming profile articles and Ballmer is at the top of the list. The chair-throwing sweaty gorilla isn't going to find a puff piece about him here.
@Scott Raymond That made me spit coffee on the desk....

Thanks for making my day!
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The ALLEGED sweaty gorilla!
HollywoodDog 11th Mar 2011
@Scott Raymond ... In addition to looking like someone you wouldn't leave in your house by himself, he's squandered tens of billions on failure after failure.

Do this one for the shareholders.
@Scott Raymond
The chair-throwing sweaty gorilla isn't going to find a puff piece about him here.
I sure hope you wear a flame retardant suit after you post that. There is nothing worse than insulting the NBMers God. After all if it doesnt come from Redmond, then it is not good enough.
@HollywoodDog

Nothing alleged. I offer into evidence this piece of Monkey boy?s antics. Mind you; this is purely for entertainment.

http://www.youtube.com/watch?v=wvsboPUjrGc
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Contributr
Competing with Apple
Scott Raymond 11th Mar 2011
@johnfenjackson@... There's no denying that competition is good for the market, and in turn for the consumers. I don't have to like Apple to understand that they're eating the competition's lunch--which I've noted in more than one article.
@johnfenjackson@...
"their constant stream of profit-driven technology decisions is currently holding back progress."
If it weren't for all these "greedy corporations" we would all either still be using government-owned vacuum tube computers or Linux. Competition and the desire for profit actually propels us along pretty quickly, thanks.
@rynning

What's wrong with Linux. It works great! Granted, you have to pick what you want, instead of accepting someone elses version of what's hip. But that's OK with me.

Linux is what you use when the system just has to work. That's why Linux is bigger than Apple in servers, and rules the internet. It's also why Linux has a bigger slice of the supercomputer market than Microsoft has on Desktops. Linux also is now bigger in cell phones than Apple. But, it's not expensive enough for Apple lovers.
@YetAnotherBob
That's called a joke, Bob.
The thing to think about:
There are two kinds of great CEOs'; those that can pull a company from the gutter and become industry leaders and those that can take a great company and keep it at its peak for a long time to come.
SJ is the former. He is not the latter.
Hope Apple can find an equally good "maintainer".

happy
Apple's biggest obstacle? DUH. No Blu-ray, no flash. Headed by Willie Wonka, nutty toymaker for far too long. Will Apple be better off without him? IF they get to making cutting edge computers and servicing their high ticket highend pro base, they will be. They keep chasing LCD toys for brats who will switch to anything cheaper, better, and flashier in a heatbeat, they will learn what ALL US major organ makers learned in the 80's the hard way; chase the mass dollar via lowest common denominator junk, and disappear. Concentrate on the high end and survive.
As far as him being a thief, DUH. iPod = 60's transistor radio. "Free" music to the masses. And where are the transistor radios today? Apple needs to learn the difference between toy fads and quality product yet again.
@xbjllb
Actually, most experts will say that blueray is on its way out, even faster than DVDs. Apple is simply choosing to skip over this short-lived technology and go straight to downloadables and wireless transfer. Sure, the quality isn't as good yet, but given the rate of improvements to both network speed and ubiquity, it's only a matter of time before blueray dies. Same goes for proprietary Adobe flash.
@rynning Yes, and because of a cartoon show called the Jetsons in 1961, EVERYONE KNEW we'd be flying in jet cars by the latest, 1975. They were wrong, and you are wrong.
@rynning

Actually, Adobe Flash is changing. I think it will survive. I do hope though that it isn't as ubiquitous in the future.


Apple has H.264 support, it needs to add M8 as well. I'd also like to see ogg theora support on the players. They may not add these things until they see a loss of sales. That would be too bad. Well, they are now on the other side of the innovators dilemma.
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Steve Jobs is tempermental. So? As you acknowledge, there are A LOT of tempermental people in IT. Judging who Jobs is today based upon who he was thirty years ago just doesn't see right. (Who among us doesn't have a checkered past to which someone wouldn't object?)

Steve Jobs has a public persona that his loyal customers love but, in truth. Steven Jobs and Bill Gates are opposite sides of the same coin ... one's a showman, one's a geek. (You can guess which is which!)

In any event, Bill Gates as shown himself to be a humanitarian in his later years. Jobs is still just a showman.

The question you really haven't addressed is ...

Can Apple survive when Steve Jobs is gone from the scene?

I see no evidence that Apple has faced that eventuality.
As is usually the case with things related to the office, you need to separate your emotions. You cannot look at steve jobs as a person and as a model member of the firm. He can and will make the company money in every way that a cut throat business man can and should. After all they are out to make money. In that respect, he is very good at what he does.

As for the person, he's probably a very very unlikeable person in the office. How is he in normal life, I have no idea because I'm not his close friend and frankly I probably would have not like to hang out with him. He sounds like he is totally full of himself. Even in near death he is full of himself.

The danger is, yes you can help a company make billions but take a look at the company's reputation. Apple is no longer like apple of the 80s and early 90s where its the underdog, the rebel, the one with the cool ideas. Its now more glitz than substance and all about the PR. I have never seen as many people hate apple as I did in the last 3 years. That kind of sentiment last a looooong time. Ask Microsoft, AT&T, comcast about that. Yeah you have lots of cash and will for another 10 years minimum. But with each and every year more and more people will hate you than admire you. So you need to decide which is more important.
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@rengek

Reality doesn't gel with what you are saying, Apple are more successful than they have ever been, the largest technology company on earth, people LOVE their life changing products and it's all pretty much down to the vision and drive of one man.
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I'll take Apple/Steve Jobs any day...
sgdogwalker 11th Mar 2011
over the guy smileys from Google & Windows. To those of us who were schooled in the P&G school of marketing, we share & laud Steve Jobs' consistent commitment to that winning credo: "The customer is queen (or king)." Jobs' management style may be dictatorial & draconian but it always works to the customers' and the industry's advantage. The war for innovation is never won by agreeing to a lowest common denominator, which is really what's happening out there. Larry Page may appear nice but what has he done for those millions of Android handset buyers who were told a year or not even a year after purchase that they have no choice but to upgrade to a new phone if they want to enjoy the latest Android OS? And what has he done for folks like me whose Gmail account was zapped two weeks ago after they decided to do a software upgrade? My mails have not been restored. Steve Jobs would not have allowed these to happen.
Steve Jobs' greatest strength is his greatest weakness. He appears stubborn and ego driven to a fault. He doesn't seem to listen to his customers and from what I have read, he doesn't listen to any fellow employees either. Once Steve makes his mind up, he won't budge. Flash? Don't want it and don't need it. Never mind that Apple customers are frustrated beyond belief. Never mind that this single decision means that Apple customers cannot use their Apple products to do what they want them to do. Steve didn't invent it and therefore it doesn't exist. USB ports? Nope. You can't have 'em. Removeable batteries? Nope, Steve decided he doesn't like them. Never mind that iPods, iPhones and iPads become doorstops once the batteries need replacement. Removeable memory slots on iPads? Nah, why would anyone want to interchange data or increase the capacity of their products or, or, or...

Without Jobs, Apple would never have gotten as far as they have. But just think how much farther they would have gotten if he were just a tiny bit more flexible.

I hope Steve lives a very long time and we wish him the best. But when Steve leaves, and we all know he will leave eventually, I just hope the next guy deosn't try and mimic all of Steve's quirks.
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@Rich_F "Flash? Don't want it and don't need it."

Have you noticed the comment by a Senior VP at Mozilla? He agrees w/ Jobs; the sooner Flash is trashed, the better.

He and many others want Flash to be replaced by HTML 5 for good reason. Jobs is only taking a principled stand against it.

(And, of course, there's the little thing about Adobe not spending the $$$ to make secure its Flash implementation on Win/Mac/Android/Linux.)
@pk de cville


I think he was talking about flash drives, ADA Thumb drives, not Adobe Flash Player.
@Rich_F "Without Jobs, Apple would never have gotten as far as they have. But just think how much farther they would have gotten if he were just a tiny bit more flexible."

Well said dude.
A lot of big, successful companies are run by 'suits', more interested in their spread sheets and what everything costs than in whether what they are doing will make a difference or if their products even work every well.

Companies that undertake to achieve something other than a great bottom line tend to be led by folks who are 'outliers' Steve Jobs is an outlier and Apple is such a company.

Does this kind of behavior make any difference? Just set a Zune next to an iPod, or pick up an iPad. If you can't see, feel and appreciate the difference, then ourliers like Steve Jobs probably don't mean that much to you, and never will.
As far as stealing goes, you don't steal immaterial things in traditional sense. They don't disappear from the 'stolen party'. All the * ideas * (not e.g. source code) were still available for Xerox but they didn't know what to do with them. Xerox could have made nice business with PARC outcomes, but they did not have intellectual capability to do so. Don't blame Jobs and Apple, blame Xerox suits.
@kisap


Xerox DID make a product from the Park work. Problem was it was a workstation that could not be used for anything else. Xerox saw themselves as competing with Wang. They saw the PC field as mere toys.


In truth, the early PC's didn't have the power to run the Xerox Star software. That came later. The early Macintosh units would really do very little. They were about as useful as a C-64. The Apple II had more memory and ran more useful software. Apple however kept trying, and increasing the capability of the Mac. Like the PC, it has evolved over time. It was not an instant success.
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The 'arrogant bastard' debate
omdguy 11th Mar 2011
First off, I compeltely agree, Steve Jobs is an arrogant bastard and while I don't know him personally, what I have seen from Apple events indicates to me he is just that! Lying to people that 'all cell phones have this antenna problem', ripping on tablet 'copycats' which Apple is one of them, and so on, and so on.

I will never own an Apple product simply because of Steve Jobs to me is a bad human being. Same goes for Larry Ellison and Scott McNealy. In fact, I see a lot of McNealy in Jobs and McNealy simply ran his company into the ground over his infatuation with Microsoft.

Now, let's take Bill Gates, whom I have met. Nice guy, had a reputation as a ball buster internally at meetings, but publicly was congenial. He's moved on and taken his fortune to try and save the world from various issues. The WORLD, not just the US.

I don't believe you need to be an 'arrogant bastard' to be a succesful CEO, in fact, I believe just the opposite! The fact that other CEO's praise Jobs is most likely due to the stock behavior, not becuase they have seen how he acts in public!
Jobs... You gotta admire and respect his pure evilness.
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If people can fight for and die for
Yam Digger 11th Mar 2011
Concrete hearted despots like Robert Mugabe, Moamar Gadaffi and Joseph Kony, then its not too much of a stretch for an arrogant basterd like Steve to command the adulation of all his Fanboiz. I'll give Steve this much: at least he doesn't turn his fanboi into child soldiers and have his employees rape every girl in the village like Kony does.
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*hands you the asbestos underwear*
TheWerewolf 11th Mar 2011
You'll need it - but I'm sure you already know that. happy

Excellent article and you hit EXACTLY why I left being involved with Apple as a programmer. They DO make excellent products - but their attitude towards everyone else - an attitude that is very successfully instilled in the fans of the company - is infantile, short sighted and offensive.

As you note, Apple doesn't need to be like this - they could sell on the strengths of their product and being cooperative with the rest of the world - but instead sell on a weirdly inverted elitism: the feature that they sell on is that their products are "simpler" - which they are - but that's not enough - they have to attack anything else as being *too* hard to use, which is debatable, especially if you have complex needs that iProducts can't meet.

Of course, when you try to explain this, you'll get the usual rhetoric - why you don't 'get' it - why there's an app that can do what you want (even if there isn't) - why you're obviously a bigot for not liking Apple products...

In the end, it's just tedious.

I do have to point out that techblogs certainly help their case. Look at the coverage of the iPad 2. SEVENTEEN of the twenty-eight articles in the rotating banner for ZDNet are about Apple products. Of the eight sections, two are on the iPad, one is on Apple and Jobs, one is on the iPhone 5 - a product that doesn't even exist yet and one mentions Apple's poor showing at pwn2own.

I don't recall ANY other product/company getting that kind of coverage in recent years with possibly the exception of Windows 7.

The coverage given Apple and the at times almost unconditional love and fawning it gets in the techpress (and worse, in the general press) is amazing. It seems as if when Apple is mentioned, all pretense of journalism goes out the window (present company excepted, of course, for obvious reasons, given the tone of this article...)

Don't agree? Well, read this ZDNet article and see how you feel....

http://www.zdnet.com/blog/apple/ipad-2-why-cant-they-just-say-its-great-/9750

Really - the press treats Apple products with such animosity.

Right.
"Jobs appears incapable of avoiding this kind of rhetoric, which is both infuriating and sad. The truth is that Apple doesn???t need to resort to trickery of this kind. The company is the most highly valued tech company in the world now, and is the leader in numerous technology fields." kind of reminded me of scott's ( of the now defunct sun ) rhetoric proselytizing the merits of sun's technological advantage against everybody, but in the end, it's the execution and timing that matters...

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