Tech Broiler

Jason Perlow and Scott Raymond

Your data isn't secure, don't trust companies to keep it safe

By | May 4, 2011, 5:29pm PDT

Summary: Our data is no longer safe in the hands of the companies we entrust to keep it that way. It’s time to take back what’s ours.

This past week we’ve seen the results of two intrusions in Sony’s networks. One intrustion of the PlayStation Network resulted in the exposure of the private data for over 77 million customers, including credit card information. A second intrustion into the Sony Online Entertainment division resulted in the exposure of nearly 25 million more user accounts and their data.

Sony was not immediately forthcoming with details, and chose to shut down their networks completely for several days in order to try cleaning up the damage. Sony claims the credit card information was encrypted, yet shortly after the intrusions some of the credit card information was put up for sale. Sony denies this, of course, but then again Sony has a history of lying to their customers and the public.

Sony isn’t the only company that has been hacked recently. In 2009 and 2010, there were a rash of corporate attacks against Google, Adobe, and dozens of pther high profile companies, ostensibly to collect software code and personal data from their customers. The problem, however, is that companies are not forthcoming about how severe the attacks were and how much data was compromised.

While it’s true that many security exploits and intrusions are the result of trojans and viruses, social engineering plays a big part in the exposure of data. Hackers can pose as employees of a target company, and talk their way into getting login information from a naive employee. After that, the doors are wide open.

It’s really time for a major change in the way our personal, private data is handled. How many times do we have to read in the news that a worker for the Social Security Administration or the Internal Revenue Service lost a laptop containing the private data for millions of people? Or credit card companies? Or companies that don’t bother to shred printout of critical customer data and just toss it into a dumpster behind the corporate office?

This needs to stop. We need to take back our data from companies that are unwilling and unable to protect it. Most of these companies do not need to store our personal information. In fact, all they need to certify is that we’ve paid for their services. They don’t need to have our credit cards on record. They don’t even need our names, addresses, phone numbers, birth dates, social security numbers, etc.

All they need is an encrypted hash that resolves to a customer ID number. Let us, the people, hold our own data. The companies would then recieve payments from our banks to them, attached to that encrypted ID number. Banks would not store this number, except perhaps on the monthly statement showing that the payment was made.

Start fighting back now. Demand that online stores stop hanging on to our credit card information. If a website asks you to store the information online for future use, DON’T DO IT. If an online store allows you to shop as a guest instead of signing up for another user account, do it. Every time you give companies your info, you make it easier for someone else to steal it and steal from you.

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Topics

Scott Raymond has been a technologist and system administrator for over 25 years.

Disclosure

Scott Raymond

I am the IT Manager for a high end audio and network systems integrator in northern Califronia. My wife works at Adobe Systems, Inc. Whenever I write an article that might involve Adobe or its products, I add a disclaimer at the top of the article to make sure she is not involved in any way. We have a small bit of stock with AT&T and no other major investments that would cause conflict.

Biography

Scott Raymond

Scott Raymond has been a technologist and system administrator for over 25 years. Starting as a hobbyist in his teens, Scott quickly learned that he could translate his passion and knowledge into a full-time career. He currently works as the IT Manager for a high end audio and network systems integrator in northern California. He has written technology articles for various publications in the past and began contributing to ZDnet as a guest blogger on Jason Perlow's Tech Broiler. Scott and Jason met in New York in the 1990s where they co-managed the New York City Palm Pilot Users' Group.

In his spare time, Scott is a trained chef and avid bicycling enthusiast, as well as a voracious reader of historical, science and horror fiction. He is a huge fan of pop culture, with a wide range of interest in TV shows, movies and games.

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Humph! Told ya!
blackepyon01@... 12th May 2011
This is to say nothing for cloud computing and online data storage from 3rd party providers.

I don't trust the cloud, I never have!
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I only use a debit visa for online transactions, that I transfer small amounts to, as required.

It's worked well, so far.
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Anymore than you did when you signed up with your cable company with an account and gave them... GASP! Your credit card number which is them put in a centralized ONLINE database by your cable company.

Replace cable company with any local company you wish to get the point.

The fact is that it is SAFER to shop online than it is to give out checks and shop with a credit card at businesses (no scanning of the card so no card cloning, and they all don't store your CCV2 number) physically.
@Lerianis10
well, you arent completely accurate. They arent "supposed" to store your CVV2 number, but it happens more than you think. ive come across many companies who didnt know their applications were storing it, whether in a database, in debug files, in metadata, etc.
@tiderulz

If any company is still doing that, they are out of compliance with PCI standards. When that is discovered after a breach, they could be liable for millions of dollars. Very few companies are out of compliance now.
@oldskooldj,
correct. but it doesnt mean it doesnt happen. And if they arent a major shop, they may not have the right expertise to understand that they are storing it. 5 years in the PCI auditing field, ive seen it all. Also, there are companies that receive that data from another company, but that are not in the merchant/service provider chain. As such, even though they have PCI data, they are not subject to PCI guidelines or penalties. PCI has no reach outside their own organization, members, etc.
@Lerianis10

Tell that to the PS3 users that got jacked. It's time to grow a pair and take back our data. I've been against this from day one and i'm glad to see an article like this educating the public and pointing out the obvious. Thanks for the read guys. Well done!
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Sorry but, Sony isn't even close to a Good Company and lumping in the likes of Adobe and Google with them, when neither company has had this type of issue, follows your latest trend to stir the pot against anything not Apple related!
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Contributr
@Peter Perry My point was that all companies that retain customer data are targets. If you don't put your data in their hands, they cease to be targets and it becomes impossible for hackers to steal it from a central repository.
@Scott Raymond
true, but if you dont have some data in other companies hands, you will have to use cash for every purchase that you do.
@Scott Raymond

Are you intentionally ignoring employee data? Government data? Banks? There is no way to function in modern society without at least the government and one private company knowing something about you and storing it is a database somewhere.
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Contributr
@aep528 Not at all. I was simply providing examples. You will note that I also mentioned two government agencies as well.
@Peter Perry @tiderulz @aep528

Understand that Scott is making a valid point... Just as no one thought Sony would get taken down... It could happen to anyone and yes even Scroogle or any other online crap. This perfectly illustrates how going to the cloud is more like "head in the clouds" for most ignorant people. I'm careful of what I store and where I store it. Sony was a big target and so are many others on the net. It is better safe than sorry and yes it may be a little different to manage with checks and cash but hey at least you're not hanging all your personals on the net unless that's what turns you on.

Cloud = Bad Idea

Nice addition and tool but not solution. Can't wait until the inept in society move everything to the cloud aside of the few and watch them all eat it. There will only be the few with real computers still and will not accept the dumbing down that is taking place and will be the wolves among the sheep.
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Sony =/= trustworthy
kraterz 4th May 2011
Sony has never been honest or forthcoming about anything they do. The rootkit CD fiasco is one example, and they now failed miserably at securing their servers. This is not the sort of company anyone would want to do business with.

On the other hand, companies like Amazon, Apple etc have clearly been more open and forthcoming with information, even if they may be vulnerable to attack. When I've had problems with Amazon I've always had a person get back to me within a day to resolve it and close the case. Apple has been equally responsive.

There are companies where customers are treated like breathing, living people, and others like Sony where customers are just numbers and dollars / yen. I choose not to support the latter.
Donnieboy, Google and ChromeOS need defended!

*Silence* *Crickets*

Thought so. I've been saying this from day 1! The ONLY people I trust with MY data is me, myself, and I. And will forever remain that way.
Nope, 'cause I SSH my server to access my data. happy

(SSH being that I access my data in my Ubuntu Server box.)
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Two real suggestions
bmgoodman 5th May 2011
Two ideas:
(1) Create a separate Yahoo, Hotmail, Gmail, or other free account to provide to all the companies you do business with. Don't give out your "personal" e-mail address to any company.
(2)Use disposable credit card numbers (Bank of America or Citibank, there may be others). BoA lets me generate disposable numbers whenever I need. I set the credit limit and the expiration date of EACH disposable number. I can also cancel a disposable number as needed.

Now I'm less worried about these data breaches.
@bmgoodman I cannot agree more. These two are great and simple ideas, which, with little bit of time investment one can safeguard personal data. Especially 2nd idea of using disposable numbers. Simple but effective process. I use disposable numbers from BoA for every online transaction.
@gnazare

But you're both trusting BoA not to be hacked, or lose a laptop with account information, or ever have a disgruntled employee, or.... get the picture?
@aep528 I'm going to trust a U.S. Bank *much* more with my data than I will *ever* trust another company. Sure, a bank could be a victim as well, but they have very stringent requirements that are not imposed on other companies.
And, if it was up to Intuit, I would store all my financial records and my tax returns on their cloud. Not happening. I maintain my own off-site backups by leaving a copy at my daughter's house which I physically carry there.
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Privacy apocalypse
Privacy man 5th May 2011
Can anybody imagine what will happen when databases of major companies like Google or Facebook will be hacked? These companies see and aggregate almost anything we are doing online, hence hackers will know everything about everyone. It looks like the ultimate target for hackers. Control and protect your online privacy with features like breadcrumbs Bogus Identity, one day it will pay off.
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This is Organized Crime. This is big.
Robert Hahn 5th May 2011
I'm not against protecting yourself with anything you can use, but here's the sort of thing you're up against: every day, tens of thousands of credit card numbers with names and zip codes are "stolen" by low-level employees in stores and restaurants. These are not online sales: the person was physically there, with the card.

The numbers are transmitted electronically to Indonesia (or someplace like it) where people sitting at PCs get these numbers and try to use them to make low-dollar donations to non-profits.

They pick non-profits because most of them are fairly unsophisticated. Most don't log failed transactions, and many don't even ask for the 3-digit code on the back of the card.

Most of these transactions fail, usually because of address verification failures (the clerk doesn't know your zip code, so they assume it's the same as the store or restaurant). But every so often they get a "Thank you!" from the non-profit, meaning the low-dollar donation went through.

Within 12 hours the Bad Guys at this end will have duplicated your plastic, with your name and number, and they'll be charging up a storm. Before you know what hit you, you've been cleaned out. And you never made a single online purchase.
@Robert Hahn

Wow, what ignorance. If it is a credit card, and you report suspicious activity as soon as it occurs, you won't be liable. In fact, most credit card companies watch for suspicious purchases and will call you to verify. My cards are set so that overseas purchases are not allowed unless I notify the issuer ahead of time.
Sorry, this does not come from ignorance. It comes from administering web sites that take donations and watching it happen, and even calling cardholders to warn them that it has happened.

Point 1: These guys are fast. From the time you could have even known they had your card, until they are charging things, is a matter of hours.

Point 2: You might get lucky and have Falcon/Sentry flag a transaction as suspicious, but it depends on what you buy and where.

Point 3: These are not overseas transactions. The original donation is, but I only knew that because I tracked the IP address after noticing that the same IP was attempting multiple transactions with multiple card numbers. The target non-profit may or may not notice any of that. In their database, it looked like it was you, in your zipcode. Once the Bad Guys make duplicate plastic, there will be real humans with real plastic in your town doing the dirty work.

Your "liability" may be limited, but if these guys used your debit card number to clean out your bank account and six checks bounce before you see it, it'll take months to sort out the mess.
Part of the solution is mentioned above, a debit card with only enough money on it to make the transaction.

The second part is to have the bank issue a new number for the card on a regular basis.
@Eddy-ICUR12

But do you trust your bank?
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I never trusted Companies...
Zorched Updated - 5th May 2011
...with any more personal data that's necessary. Never full (or correct) birthdates, never correct info if I can. The preponderance of conflicting data being coalesced about me should keep anyone wondering.
I also keep one very low limit card for online charges and ONLY use that card.
Never trust any company that has more to gain from making money off you than you gain from using their product/service. In case anyone's paying attention, that's all of them.
So, is ZDNet going to stop beating the cloud drum and drinking the cloud Koolaid?
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This article is great and way overdue. Surely there can be no doubt that no one cares about the safety of our information like we do ourselves. Time to grow up and accept the limitations of all these companies to protect your data. True some entities do a better job than others but much information is unnecesarily collected. It is awfully late in the game but we should demand to be able to change the rules so that we are in control of our own data. We owe it to ourselves and future generations.
Good suggestions to thwart the growing menace of data loses.
There is indeed a LOT of successful phishing/fraud and other data theft information going on which, when assembled with other data collected by others, makes for great profits for the criminals!
For each article such as this one, someone at ZD should take it upon themselves to place a sibling-article about how to fight and protect ourselves from these crimes in grusome detail. When you use and even quit a social network, how many people KNOW that NONE of their data is ever erased; it's only made unavailable to them. The other useful data is stored forever.
Worse than that, some records from earlier decades back to the 70's STILL exists at defunct sites - so what's being done about that data-collection now? Does it still live? Point is, because you haven't exposed anything recently, years ago you may have and when that mixes into the rght company, bingo! ID thedt and more erupts! It's never too late to STOP giving out personal information online! It's not just the social networks like Facebook et al that are trading in data.
My own opiniion; no one else's.
The cat is already out of the bag and the barn door is open. All of us have already put so much personal information out on Web that it is worthless to try and scrub it off. What is out there is archived and can you imagine trying to contact you ISP to request that they delete your account and all the Web traffic you've done through them over the last 20 years? All that we can do now is to try and minimize what is lost when the inevitable happens. Reduce our credit card limits to a minimum. Keep a minimum of money in checking accounts. Try to secure our investment accounts. Keep track of all the places we have user IDs and monitor activity. Lock down our credit histories so new accounts can't be opened. Then work with our legislators to design laws that will protect us when the police come knocking because someone stole our identity. The flood has come and all we can do is try to minimize the damage.
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Humph! Told ya!
blackepyon01@... 12th May 2011
This is to say nothing for cloud computing and online data storage from 3rd party providers.

I don't trust the cloud, I never have!

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