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Innovation and transformation: Matching communication to culture

By | April 18, 2011, 6:36am PDT

Summary: Inventor Steven Sasson, who developed the first digital camera, discusses culture and communication as barriers to innovation, with important lessons for CIOs.

Innovation in the enterprise is difficult at best, and seemingly impossible most of the time.

In this excellent video, inventor Steven Sasson, who developed the first digital camera for Kodak, discusses culture and communication as requirements for innovation. Although he presents a brilliantly simple synopsis of the problem and solution, few people possess the inter-personal skills required to execute his advice successfully.

In creating his camera, Sasson had to choose the number of images to record on primary storage, which was digital cassette tape at that time. He decided to store thirty images, approximating the capacity of film cartridges, because people at Kodak felt comfortable with numbers connected to rolls of film.

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Although Sasson could have stored “a hundred or a thousand” pictures on the tape, he did not want to alienate colleagues, recognizing that “nobody knew how to deal” with the concept of digital images.

Sasson elaborates in the video, explaining that successful innovation requires the ability to work within the limits of your organization’s culture [edited for readability]:

“Understand the culture you are dealing with, first and foremost. Then, put out what the culture is used to, and release only the essential elements of your idea, so it doesn’t get confused with things that might complicate the concept.”

Click the video below to watch:

CIO PERSPECTIVE AND ANALYSIS

By definition, successful business transformation requires innovation and change. We all know that change is difficult; however, IT organizations often overlook the importance of engaging users in thoughtful and consistent dialog.

Unfortunately, many transformation initiatives attempt to impose change on unsuspecting, or uninterested, users. Of course, these efforts are doomed to fail.

Listen closely to the words of wisdom in this video; especially when Sasson discusses the intertwined connections between innovation, communications, and culture.

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Michael Krigsman is a recognized authority on the causes and prevention of IT failures.

Disclosure

Michael Krigsman

Michael Krigsman writes and speaks about technology in a manner that most observers consider to be fair and balanced. Michael believes that writing about IT failures, which often have complex causes, creates a unique obligation to be reasonable and accurate in both reporting and analysis.

Michael maintains active personal and professional relationships with enterprise technology buyers, vendors, analyst firms (or individual analysts), consultants, and system integrators. As CEO of Asuret, Michael sells and delivers paid services to members of these same groups.

Vendors regularly reimburse Michael's out-of-pocket travel expenses to attend industry conferences and events. Conference organizers frequently waive entry fees when Michael attends industry events. Michael often speaks at industry conferences and events.

He is a member of the Enterprise Irregulars, a loose association of consultants, investors, industry representatives, analysts, and users of enterprise software.

For daily updates on Michael's activities, follow him on Twitter.

Biography

Michael Krigsman

Michael Krigsman is CEO of Asuret, Inc., a consulting company dedicated to reducing technology implementation failures. Asuret's suite of software tools improve the success rate of enterprise software deployments by quantifying and measuring governance issues that cause most project failures. Michael led the research effort underlying Asuret's model of collective intelligence and its practical application to reducing IT failures in consulting environments. He is a recognized authority on the causes and prevention of IT failures and is frequently quoted in the press on IT project and related CIO issues. He is considered an enterprise software industry "influencer" and provides advice to technology buyers, vendors, and services firms.

Previously, Michael served as CEO of Cambridge Publications, which develops tools and processes for software implementations and related business practice automation projects. Michael has been involved with hundreds of software development projects, for companies ranging from small startups to Fortune 500 organizations. Michael graduated with an M.B.A. from Boston University and a B.A. from Bard College. He is a Board member of the America's Cup Hall of Fame and the Herreshoff Marine Museum in Bristol, RI.

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The trick is figuring out what element(s) to keep the same to allow those elements of change that will make a big difference to be accepted.

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