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Politicizing IT failure in Australia

By | June 25, 2010, 7:22am PDT

Summary: The scale of waste that arises from government IT failure makes these projects a healthy target for politicians seeking political advantage against rivals. Here’s the latest example.

Government IT tends to be large, expensive, and fraught with risk. The scale of waste that arises from failure makes these projects a healthy target for politicians seeking to gain political advantage against rivals. As a result, politicians sometimes attempt to use failed government projects to their own political advantage.

The latest case occurs in Australia where John-Paul Langbroe, leader of the Queensland opposition, calls for changing government leaders over an apparent failure. From his website:

Revelations the Crime and Misconduct Commission has been called on to investigate the handling of a whole-of-government computer server project raises further questions about the Minister’s performance, the LNP said today.

“How many reviews and investigations need to occur before [Minister for Public Works] Robert Schwarten admits these projects have veered off course while he is at the wheel.

“We’ve seen changes in this department’s direction, changes to deadlines and changes in management — it’s time we see a change of Minister.”

Apparently, Langbroe’s comments were in response to a new investigation into the Foundation Infrastructure Project, a major IT transformation initiative started in 2008. According to ZDNet Australia, which broke the story, anonymous comments sparked the investigation:

CITEC, the Queensland Government’s primary technology provider, will hand over two reviews into its information and communication technology consolidation (ICTC) program to the Crime and Misconduct commission following anonymous allegations made about the program.

An anonymous email sent to the department made allegations regarding CITEC’s Foundation Infrastructure Project (FIP) in mid-April, according to a statement from CITEC. The anonymous complainant made allegations of procurement, infrastructure, datacentre and funding issues, but according to CITEC, there were no solid leads to go on.

At this point we do not know whether the project is suffering waste or abuse; unsubstantiated allegations are not proof of failure. Nonetheless, this case highlights the scope, scale, and importance of IT failures.

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Michael Krigsman is a recognized authority on the causes and prevention of IT failures.

Disclosure

Michael Krigsman

Michael Krigsman writes and speaks about technology in a manner that most observers consider to be fair and balanced. Michael believes that writing about IT failures, which often have complex causes, creates a unique obligation to be reasonable and accurate in both reporting and analysis.

Michael maintains active personal and professional relationships with enterprise technology buyers, vendors, analyst firms (or individual analysts), consultants, and system integrators. As CEO of Asuret, Michael sells and delivers paid services to members of these same groups.

Vendors regularly reimburse Michael's out-of-pocket travel expenses to attend industry conferences and events. Conference organizers frequently waive entry fees when Michael attends industry events. Michael often speaks at industry conferences and events.

He is a member of the Enterprise Irregulars, a loose association of consultants, investors, industry representatives, analysts, and users of enterprise software.

For daily updates on Michael's activities, follow him on Twitter.

Biography

Michael Krigsman

Michael Krigsman is CEO of Asuret, Inc., a consulting company dedicated to reducing technology implementation failures. Asuret's suite of software tools improve the success rate of enterprise software deployments by quantifying and measuring governance issues that cause most project failures. Michael led the research effort underlying Asuret's model of collective intelligence and its practical application to reducing IT failures in consulting environments. He is a recognized authority on the causes and prevention of IT failures and is frequently quoted in the press on IT project and related CIO issues. He is considered an enterprise software industry "influencer" and provides advice to technology buyers, vendors, and services firms.

Previously, Michael served as CEO of Cambridge Publications, which develops tools and processes for software implementations and related business practice automation projects. Michael has been involved with hundreds of software development projects, for companies ranging from small startups to Fortune 500 organizations. Michael graduated with an M.B.A. from Boston University and a B.A. from Bard College. He is a Board member of the America's Cup Hall of Fame and the Herreshoff Marine Museum in Bristol, RI.

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That they're failures is beyond questioning
Richard Flude Updated - 26th Jun 2010
Overbudget, deliverables not meeting expectations and projects abandoned after hundred's of millions spent on them.

"unsubstantiated allegations are not proof of failure."

The allegations aren't about failure (clear to everyone), they relate to whether crimes were committed.
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Please, there isn't a success to talk about
Richard Flude 26th Jun 2010
"At this point we do not know whether the project is suffering waste or abuse; unsubstantiated allegations are not proof of failure. "

Please you need proof? Queensland health, Victoria Myki, NSW Transport smartcard, ADF ERP, computers in schools, etc

Governments are a disaster, the Australian standard now third world. Spend and waste.
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RE: Politicizing IT failure in Australia
mkrigsman@... 26th Jun 2010
In general, before making specific accusations about specific projects, some sort of proof is desirable.
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That they're failures is beyond questioning
Richard Flude Updated - 26th Jun 2010
Overbudget, deliverables not meeting expectations and projects abandoned after hundred's of millions spent on them.

"unsubstantiated allegations are not proof of failure."

The allegations aren't about failure (clear to everyone), they relate to whether crimes were committed.

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