The one thing I don't like about Google Apps
Summary: As a long time Google Apps user and observer, there's only one major problem with the otherwise solid service, and it's a big deal for small business.
Google Apps now claims "4 million businesses and growing" and many of those are undoubtedly growing businesses themselves. After all, what's not to like about Google Apps if you're a small business? It's highly useful for much more than just email and calendars. It's also great for file sharing (including video), collaboration, advanced communication, and the list goes on and on.
I've been using it for over a year, both the free and business editions, and have to say I'm very happy with it despite some initial objections that were mostly due to my general aversion for change. I like Google Apps and wouldn't hesitate to recommend it for practically anybody.
But there is one thing that I really don't like about Google Apps: Google Docs.
Although I really appreciate the ability to save and view documents in the cloud (I'm now completely independent of any single computer!), it hasn't quite become the Microsoft Office replacement I thought it might be. A good alternative, yes, but not yet even close to a replacement and here's why.
It just doesn't work very well when it comes to actually creating new documents, spreadsheets, and presentations. I still use Office for those sorts of things and then maintain their formatting when I upload them to Google Docs. If I don't maintain the Office formatting, and instead let Google Docs convert the files to its own formats, then it rarely if ever gets saved correctly. Headers and fonts may be different, graphics misaligned, you get the idea.
No biggie, right? Well, no, I guess not, but it is a hassle so instead I just use Office and then upload and download the Office files to and from Google Docs whenever I need to edit them as opposed to editing them in Google Docs as it was intended. Plus, it means I still need Microsoft Office, which I have nothing against, but I would really rather not have to pay for it if it isn't necessary.
See also: Google Docs previews collaborative presentations | Google Docs gets comment-only collaborators | Google adds offline mode to Gmail, Calendar, Docs apps | Google Docs on-the-go: The clean UI makes it better
It's not too much of a reach to say that I'm pretty sure other small business owners would probably feel the same way. My teenage daughter certainly does. She complained about it this week and now wants a copy of Office for her own computer (cha-ching).
In fairness, I must admit that I tried saving money by convincing her (and her brothers) that she can do anything with the free version of Google Docs that she can do with the paid version of Office. "Give it a try!" I remember saying. Well, she did and she doesn't like it. Unfortunately, she's also the primary influencer in her younger brothers' lives so of course they don't like it now either.
Dang. Well, Google has a lot of really smart people and I hope they figure this one out sooner rather than later. Small business owners... and the Gingolds... are waiting.
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Talkback
RE: The one thing I don't like about Google Apps
SkyDrive: https://skydrive.live.com/
Live Mesh: http://explore.live.com/windows-live-mesh
Solved.
RE: The one thing I don't like about Google Apps
EDIT: What I mean is that you cannot open a synced doc with the online Word app, you must download it. If they expand live mesh to use all 25 GB (instead of just 5) and integrate it with their online apps, THAT would be awesome!
RE: The one thing I don't like about Google Apps
RE: The one thing I don't like about Google Apps
RE: The one thing I don't like about Google Apps
Well then it is Awesome that they did. The students in my organization use it all the time with our Live@Edu service.
RE: The one thing I don't like about Google Apps
There is no beating MS Office, LibreOffice/OpenOffice, or iWork when it comes to anything but the most basic text-only super-simple editing. School papers, newsletters, and anything that requires more creativity just cant be handled very easily by Google Docs (or Office Web Apps).
Microsoft Office-Google Docs Integration
RE: The one thing I don't like about Google Apps
RE: The one thing I don't like about Google Apps
RE: The one thing I don't like about Google Apps
UPDATE: Well what do you know it does work.
RE: The one thing I don't like about Google Apps
RE: The one thing I don't like about Google Apps
RE: The one thing I don't like about Google Apps
It was a liberating discovery. Till then, I used to spend a not insignificant chunk of time essentially prettying up my documents and presentations, beyond what was essential for comprehension. Not the most efficient use of work time esp given that I live in the world of presentations, documents and the like. Now, I crank out the content, do the minimal formatting like headers and so forth and move on.
That was a couple of years back. I still run into occasional situations where I gripe about something missing. However they are few and far between. Plus Google does keep adding features. My fear is actually the opposite of what the author expressed - Google will eventually bloat the feature set to the point where it will be slow, clunky and problematic as what they set out to compete against - the "feature-rich" Microsoft suite.
RE: The one thing I don't like about Google Apps
Just one thing?
RE: The one thing I don't like about Google Apps
Nonstarter
Due to Google, Microsoft et al being based in the USA, that means I can't do business on their cloud offerings and even personal stuff, I have to be careful that I don't include any data about other individuals, who reside within the EU.
I am bound by law to inform anybody affected by my data, if it is to be passed onto a party outside the EU. Google et al are bound by the (un)Patriot(ic) Act to hand over my data upon request WITHOUT INFORMING ME or those affected by my data. That leaves me open to prosecution for "letting" the data be passed to a party outside the EU (there are other rules and regulations for passing it on within the EU, and a government agency must have a valid EU court order in order to get the data without informing me), even though there was "nothing"* I could do about it.
* There is something I "could" do about it, simply don't put any information on Google's services (or Microsoft etc.) until the (un)Patriot(ic) Act is repealed.
That is a much bigger concern that lost formatting, which is very annoying - I had the same problem working for a previous employer, they used OpenOffice and 99% of their customers used MS Office. That meant that our documents always looked a shambles, when we sent them to the customer (not good for a design and advertising agency). Even more embarassing was having a client turn up for a conference and the conference PC only had OO.o and the presentation the client had generated had the lines from their different departments and process stages going randomly over the slide to totally unrelated boxes, because OO.o couldn't reliably open a ppt file!
In the end, they got a couple of copies of MS Office, so that documents could be checked, before they were sent out and for the conference PC, so that the same embarassing problem didn't occur again!
If you only need simple formatting and the documents are only being shared by other Google Apps users, that isn't such a problem. As soon as you need advanced formatting or features, the whole thing goes to hell in hand basket.
Heck, half the documents I generate, Google Docs and Office Online refuse to open, due to size and unsupported features. Skydrive is useful, for transferring documents between home and office, as long as there is no personal information in them, but I agree, the online Apps offerings aren't ready to take over from MS Office for "professional" documents, just like Word isn't really a good alternative to InDesign for producing brochures etc.