The one thing I don't like about Google Apps

Summary: As a long time Google Apps user and observer, there's only one major problem with the otherwise solid service, and it's a big deal for small business.

Google Apps now claims "4 million businesses and growing" and many of those are undoubtedly growing businesses themselves.  After all, what's not to like about Google Apps if you're a small business?  It's highly useful for much more than just email and calendars.  It's also great for file sharing (including video), collaboration, advanced communication, and the list goes on and on.

I've been using it for over a year, both the free and business editions, and have to say I'm very happy with it despite some initial objections that were mostly due to my general aversion for change.  I like Google Apps and wouldn't hesitate to recommend it for practically anybody.

But there is one thing that I really don't like about Google Apps: Google Docs.

Although I really appreciate the ability to save and view documents in the cloud (I'm now completely independent of any single computer!), it hasn't quite become the Microsoft Office replacement I thought it might be.  A good alternative, yes, but not yet even close to a replacement and here's why.

It just doesn't work very well when it comes to actually creating new documents, spreadsheets, and presentations.  I still use Office for those sorts of things and then maintain their formatting when I upload them to Google Docs.  If I don't maintain the Office formatting, and instead let Google Docs convert the files to its own formats, then it rarely if ever gets saved correctly.  Headers and fonts may be different, graphics misaligned, you get the idea.

No biggie, right?  Well, no, I guess not, but it is a hassle so instead I just use Office and then upload and download the Office files to and from Google Docs whenever I need to edit them as opposed to editing them in Google Docs as it was intended.  Plus, it means I still need Microsoft Office, which I have nothing against, but I would really rather not have to pay for it if it isn't necessary.

See also: Google Docs previews collaborative presentationsGoogle Docs gets comment-only collaboratorsGoogle adds offline mode to Gmail, Calendar, Docs appsGoogle Docs on-the-go: The clean UI makes it better

It's not too much of a reach to say that I'm pretty sure other small business owners would probably feel the same way.  My teenage daughter certainly does.  She complained about it this week and now wants a copy of Office for her own computer (cha-ching).

In fairness, I must admit that I tried saving money by convincing her (and her brothers) that she can do anything with the free version of Google Docs that she can do with the paid version of Office.  "Give it a try!" I remember saying.  Well, she did and she doesn't like it.  Unfortunately, she's also the primary influencer in her younger brothers' lives so of course they don't like it now either.

Dang.  Well, Google has a lot of really smart people and I hope they figure this one out sooner rather than later.  Small business owners... and the Gingolds... are waiting.

Topics: Cloud, Apps, Collaboration, Google, Microsoft, Software, SMBs

Josh Gingold

About Josh Gingold

Josh Gingold is the Managing Editor of Business and Technology Research Libraries for CBS Interactive with primary responsibility for the presentation of key research and commentary through a combination of blogs, white papers, and Webcasts.

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Talkback

17 comments
Log in or register to join the discussion
  • RE: The one thing I don't like about Google Apps

    Let me help you and your daughter at least:

    SkyDrive: https://skydrive.live.com/
    Live Mesh: http://explore.live.com/windows-live-mesh

    Solved.
    wendellgee2
    • RE: The one thing I don't like about Google Apps

      @wendellgee@... Now if MS would just integrate those two services, it would be awesome!

      EDIT: What I mean is that you cannot open a synced doc with the online Word app, you must download it. If they expand live mesh to use all 25 GB (instead of just 5) and integrate it with their online apps, THAT would be awesome!
      kiz
      • RE: The one thing I don't like about Google Apps

        @kiz http://explore.live.com/windows-live-mesh-sync-skydrive-using
        AceOfClubs
      • RE: The one thing I don't like about Google Apps

        @kiz I agree. Although Live Mesh lets you synchronize a folder to SkyDrive a la DropBox, it's not as intuitive and definately needs to be improved. Also, even better, it's a little known fact that your SkyDrive can be mounted as a mapped networked drive.... but MS has done nothing to tout this feature or make it easily accessible.
        cmoya
      • RE: The one thing I don't like about Google Apps

        @kiz

        Well then it is Awesome that they did. The students in my organization use it all the time with our Live@Edu service.
        bobiroc
  • RE: The one thing I don't like about Google Apps

    Yes. MS's SkyDrive / Office Web Apps work much better than Google Apps. But, here's the problem with both Google Docs and MS Office Web Apps: the editing and document composition of both is not much better than using WordPad, which comes free with Windows (or TextEdit on the Mac). In fact, combining WordPad + DropBox probably gives you the same if not more features then Google Docs or Office Web Apps.

    There is no beating MS Office, LibreOffice/OpenOffice, or iWork when it comes to anything but the most basic text-only super-simple editing. School papers, newsletters, and anything that requires more creativity just cant be handled very easily by Google Docs (or Office Web Apps).
    cmoya
  • Microsoft Office-Google Docs Integration

    I know exactly what you mean. I do not like Google Docs at all, but I love the whole sharing deal, especially when trying to write a paper with someone or sharing notes, homework, etc. I am in school for engineering and always working on work with someone for school, fraternity,etc. Hope this helps:<br><br> <a href="http://tools.google.com/dlpage/cloudconnect#utm_campaign=launch&utm_source=en-na-us-gdb-GCC-Appsperience_02242011&utm_medium=blog" target="_blank" rel="nofollow">http://tools.google.com/dlpage/cloudconnect#utm_campaign=launch&utm_source=en-na-us-gdb-GCC-Appsperience_02242011&utm_medium=blog</a>
    Salisbury Jake
  • RE: The one thing I don't like about Google Apps

    The only drawback I see to Live is the real time collaboration. I wish they would integrate that soon. We had a few teachers complain about the lack of that feature and promote Google Docs but of course that stopped when they found most of their documents uploaded did not look right or play right in Google Docs.
    bobiroc
    • RE: The one thing I don't like about Google Apps

      @bobiroc Didn't MS add real-time collaboration to Word Web App and PowerPoint Web App a few months ago? (Excel Web App has always had it). As far as I can tell, it works as good as Google Doc's collaboration. Add to that the fact that Office 2010 has collaboration built-in.
      cmoya
    • RE: The one thing I don't like about Google Apps

      @cmoya<br><br>I will have to check.. I know they are still rolling out updates to Live@Edu services so maybe we haven't gotten that yet. In my tests and feedback from teachers and students I see that the document has to be checked out once it is shared.

      UPDATE: Well what do you know it does work.
      bobiroc
  • RE: The one thing I don't like about Google Apps

    Josh, I agree with you and our students need for more capable office programs. If you need a cost effective way to add Office to your kids' computers, check out the Office Home and Student 3-Pack. They can get the programs they need at a cost of about $40-$50 per machine.
    DerekWJ
    • RE: The one thing I don't like about Google Apps

      @DerekWJ Too funny... and you're right. Here's the point though, I shouldn't need something else to make the thing I really want work right. In other words, if I'm going to use Google Apps (and I do) then I should be able to actually use all of the actual applications. I don't mind uploading and downloading and uploading files so I can edit them but I'd rather I didn't have to. I want to be able to create native docs in Google Docs and know they're going to look -- and print -- exactly as I intended. Printing, by the way, is actually another thing I realize I don't like about Google Apps! Seriously, thanks for your suggestion and I'm sure that's exactly what I'll end up doing. Too bad though, right?
      joshgingold
  • RE: The one thing I don't like about Google Apps

    I was a user of the original service Writely that Google acquired and turned into the Docs portion of Google Docs. I had the same initial reaction i.e. real-time shared editing was fabulous but the formatting capabilities sucked. However, at least for my work needs, I eventually came to the conclusion that the loss of formatting features was forcing me to ignore all but the essential and focus instead on the content - function over form in a sense.

    It was a liberating discovery. Till then, I used to spend a not insignificant chunk of time essentially prettying up my documents and presentations, beyond what was essential for comprehension. Not the most efficient use of work time esp given that I live in the world of presentations, documents and the like. Now, I crank out the content, do the minimal formatting like headers and so forth and move on.

    That was a couple of years back. I still run into occasional situations where I gripe about something missing. However they are few and far between. Plus Google does keep adding features. My fear is actually the opposite of what the author expressed - Google will eventually bloat the feature set to the point where it will be slow, clunky and problematic as what they set out to compete against - the "feature-rich" Microsoft suite.
    sinnv
    • RE: The one thing I don't like about Google Apps

      @sinnv That's a very good point... and something I hadn't considered. Perhaps I need to accept some loss of functionality for the greater good of pervasive access, sharing, and collaboration. I guess that formatting is a pet peeve of mine though. Then again, I also still capitalize and punctuate my text messages so maybe this is also a simple matter of teaching an old dog new tricks. Thanks for your comment.
      joshgingold
  • Just one thing?

    Not outages or incompatibility?
    Gisabun
  • RE: The one thing I don't like about Google Apps

    Dropbox. With any word processing program (my prefs: Atlantis and TextMaker.)
    JustCallMeBC
  • Nonstarter

    Google Docs (and other services) are a non-starter for me anyway.

    Due to Google, Microsoft et al being based in the USA, that means I can't do business on their cloud offerings and even personal stuff, I have to be careful that I don't include any data about other individuals, who reside within the EU.

    I am bound by law to inform anybody affected by my data, if it is to be passed onto a party outside the EU. Google et al are bound by the (un)Patriot(ic) Act to hand over my data upon request WITHOUT INFORMING ME or those affected by my data. That leaves me open to prosecution for "letting" the data be passed to a party outside the EU (there are other rules and regulations for passing it on within the EU, and a government agency must have a valid EU court order in order to get the data without informing me), even though there was "nothing"* I could do about it.

    * There is something I "could" do about it, simply don't put any information on Google's services (or Microsoft etc.) until the (un)Patriot(ic) Act is repealed.

    That is a much bigger concern that lost formatting, which is very annoying - I had the same problem working for a previous employer, they used OpenOffice and 99% of their customers used MS Office. That meant that our documents always looked a shambles, when we sent them to the customer (not good for a design and advertising agency). Even more embarassing was having a client turn up for a conference and the conference PC only had OO.o and the presentation the client had generated had the lines from their different departments and process stages going randomly over the slide to totally unrelated boxes, because OO.o couldn't reliably open a ppt file!

    In the end, they got a couple of copies of MS Office, so that documents could be checked, before they were sent out and for the conference PC, so that the same embarassing problem didn't occur again!

    If you only need simple formatting and the documents are only being shared by other Google Apps users, that isn't such a problem. As soon as you need advanced formatting or features, the whole thing goes to hell in hand basket.

    Heck, half the documents I generate, Google Docs and Office Online refuse to open, due to size and unsupported features. Skydrive is useful, for transferring documents between home and office, as long as there is no personal information in them, but I agree, the online Apps offerings aren't ready to take over from MS Office for "professional" documents, just like Word isn't really a good alternative to InDesign for producing brochures etc.
    wright_is