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Silkroad Point - Where HR, Performance and KM Meet

By | October 20, 2011, 6:34am PDT

Summary: If you had to decide which of two employees to keep, wouldn’t you want to hang onto the one that many people in your firm depend upon? But how would you know who they are? Read on for a great tool for this and other business value.

I like going to shows like the Human Resources Executive’s HR Technology Conference because I get to see a lot of new products - and some really cool ones as well.  The next couple of posts will focus on some of these.

I really liked what I heard and saw from the SilkRoad folks re: a new solution of theirs called “Point” .  It’s a solution that finally brings a whole new level of understanding around social computing and HR. It’s way more than a product that sends a company’s job requisitions out into the social networks of its employees.

Point seeks to find out which employees are the most ‘connected‘. It looks at a lot more than HR data to do this. Point provides an environment where employees can share their expertise with others. Sure, lots of knowledge management systems do this. But, Point differs in that it can generate relationship maps that illustrate not only which employees are contributors but also how much they contribute, what sorts of employees or managers value their input and on what subjects they appear to be especially gifted.

The relationship map of connectedness (see below) says a lot in a single picture. It also has additional tabs that offer other views into the value (or lack thereof) that an individual is bringing to work. When this information is married to performance and pay data, one can have a decidedly different view of two employees - especially when one of them helps others and the firm become more successful while the other simply hoards their knowledge for their exclusive benefit.

SilkRoad's Point

SilkRoad

The maps can also tell a lot about an individual’s relationships and value to the company. A person that is frequently sought out by others is clearly one that warrants better raises, performance reviews, etc.

But what I really liked was the insight that a resource manager or succession planner might gain. These individuals may see the usual dossiers and resumes about workers and make career development plans without fully realizing how much more valuable some employees may be if moved into areas they are already well-regarded within. Who would you want on your pet project - someone who looks good on paper or the person your peers/others view as the firm’s best expert on the subject? I’d take the latter any day.

Point allows people to +1 the content (and please do so for this blog) provided by colleagues. That’s critical in my opinion. It’s a way to quantify the contributions and their impact on others. It also helps move the best people’s contributions to the top of any list of suggestions.

Point can also identify where critical expertise shortfalls exist within a firm. I suspect some executives don’t want to know those failure points but they should.

I’m not sure when Point hits general availability but it should do well for SilkRoad’s expanding portfolio of HR solutions.  I especially want to challenge professional service firms and other people and/or knowledge intensive businesses to evaluate a technology like this as the benefits and insights to your firms could be intense.

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Brian is currently CEO of TechVentive, a strategy consultancy serving technology providers and other firms. He is also a research analyst with Vital Analysis.

Disclosure

Brian Sommer

I am co-owner of TechVentive, Inc. The company has been engaged on numerous consulting engagements, often for technology firms, service firms and litigators. As a general rule, I do not write about current clients of TechVentive. Should that occur, I will note this in blogs. Readers should assume that I have had client relationships with many ERP and other technology providers. Some of these relationships may be quite small and short-lived while others more significant. One of TechVentive's business units publishes research reports about technology providers. As a result, this business receives small amounts of revenues from a wide variety of software firms, software buyers and others when they purchase copies of reports. Some firms do secure reprint rights to these reports. None of these purchases, individually, represents a significant amount of total revenue for me and the nature of it is hard to predict where it will come from. I also provide some marketing strategy and/or market segmentation work for software firms as I have developed a unique database that segments the largest 4000+ technology buyers in the world. Many technology firms periodically engage me for unique views into this database for future marketing campaigns. I do not blog about these efforts and do not blog about client firms while they are active clients unless some pressing news story erupts. If that event occurs, I will indicate any perceived or real conflict of interest. Occasionally, I will develop unique intellectual property pieces for technology or service providers. If I should blog about a vendor with whom I have recently developed a special information product, I will note this in a blog to avoid any appearance, real or unintended, of bias. For the most part, I have no investments in technology firms. While I've been offered friends and family stock and other inducements in the past, I have steadfastly refused these. I used to be a partner with Andersen Consulting and had no ownership stake in the firm for many years. I frequently refer to this in my blogs and do not hide my prior association with the company. I did purchase a few shares of Accenture and Cognizant stock in late - 2008. I have sold some of those positions in late 2009. Readers should assume that most software conferences that I write about involved some measure of fees waived and/or travel reimbursement. I do not charge vendors to attend these events nor will I accept payment for same. I do get reimbursed for many speaking engagements. I generally note at the end of blogs whether the vendor reimbursed me for travel expenses. Generally, this includes airfare and hotel. I do not request, receive nor accept travel perks such as first class airfare.

Biography

Brian Sommer

Brian is in a unique position to diagnosis the winners and the losers in technology and services. He was the longest running (10 years) and most senior director of Andersen Consulting's (now Accenture's) global Software Intelligence unit - a position that required him to pick the best possible software solutions for hundreds of clients globally. He advised the firm on ERP software market forecasts and helped establish manpower planning estimates by vendor for deployment globally.

Brian continues to remain close to technology buyers and sellers. When he left Andersen Consulting, he co-created a dot-com with blogger and former arch-enemy at Price Waterhouse, Vinnie Mirchandani. That firm helped broker efficient services contracts between software buyers and systems integrators. Since then, he's created TechVentive, Inc. - a company that helps technology firms better understand their markets - and Vital Analysis - the research and publishing arm of TechVentive.

Brian still travels the world and publishes an impressive number of articles, research reports and blog posts annually to help software and services buyers make better business decisions. He can be reached at: brian @ vitalanalysis.com

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RE: Silkroad Point - Where HR, Performance and KM Meet
Lazarus439Z Updated - 20th Oct
I see two big problems with this thing:

It apparently only "scores" those interactions that happen inside it's little bit of the world. What about phone calls, email, office visits and water cooler ambushes?

It also seems to rely too much on the the inmates themselves. Anyone smart enough to use this thing will also be smart enough to understand what it means and to game the system for his/her benefit.

It's just about axiomatic that the behavior of a system changes as soon as it realizes its being observed, and this thing is DESIGNED to observe.

I would not want to be anyplace that relied on this sort of thing.
0 Votes
+ -
Sounds like...
wolf_z 20th Oct
...publish or perish to me.

And we all know how impossible it is to distort PoP industries. :rolling eyes:
0 Votes
+ -
Unfortunate name...
hawks5999 20th Oct
since Silk Road is most likely to be confused with the online black market for selling drugs using alternative currencies (like bitcoin).
0 Votes
+ -
I see two big problems with this thing:

It apparently only "scores" those interactions that happen inside it's little bit of the world. What about phone calls, email, office visits and water cooler ambushes?

It also seems to rely too much on the the inmates themselves. Anyone smart enough to use this thing will also be smart enough to understand what it means and to game the system for his/her benefit.

It's just about axiomatic that the behavior of a system changes as soon as it realizes its being observed, and this thing is DESIGNED to observe.

I would not want to be anyplace that relied on this sort of thing.

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