Demanding users: good news for RIAs, bad for "tech pros"

Demanding users: good news for RIAs, bad for "tech pros"

Summary: I've always taken two things as given. One, RIAs provide a far better experience for every day users and make them more productive.

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I've always taken two things as given. One, RIAs provide a far better experience for every day users and make them more productive. Two, that it was difficult to convince companies to spend money on that kind of prodictivitiy. That's why I was interested to read about the opinion of Rebecca Wettermann at Nucleus Research. She says that increasingly workers and their technology needs are being paid more attention to by companies than they used to:

There was a time when IT departments could get away with forcing employees to use complicated and hard-to-use software. The average worker didn’t know that better alternatives were out there. But as workers gain experience with consumer-focused software – either in their personal lives or at the office – they’re starting to realize that software can be easy to use and quick to get started on. It started with productivity boosters like instant messaging and collaboration software, but it’s crept into the realm of software that’s traditionally the realm of IT departments, such as sales automation.

She's got a good point. As users spend more time with complex RIAs on the consumer side, they're making the obvious leap that some of this technology could make their jobs easier and themselves more productive. Hopefully that means that more companies will spend the bit extra on creating an RIA solution that works for their users as opposed to stuffing bad user experiences down on people.

Topics: Software, CXO, IT Employment

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6 comments
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  • IT is the problem not the employee

    I love how IT keeps the worker down, as if they somehow have the final say in the purchase/use of software on a companies network. It's usually the department head or higher up that saw a really cool demo and decided that the company/department should use that product. IT is the scapegoat for all technology and custodians are the ones that puked all of the floor, right...

    Instant messaging is a productivity tool? Right, I see it used for business, rarely. It's used to socialize most of the time on things that don't benefit the business. In fact most of the time it is counter productive as questions/comments result in the employee hitting their browser to lookup info passed on via IM that again, are not related to their job or the company they work for. Heck my wife spends more time surfing/IM'n about scrapbooking than she works and then complains that somehow she's overworked because she has dozens of unanwered phone/email messages. Had she done her job instead of gabbin, she'd probably be caught up and the people that are waiting on her would be much more satisfied as they got their problem taken care of. But you can't point out the obvious to the wife or the social network engineers who think social networking is the answer for everything.
    relwolf
  • RE: Demanding users: good news for RIAs, bad for

    IT has always been the problem, not Microsoft!



    http://fakesteveballmer.blogspot.com
    ShadeTreee
  • I know users who use web apps; this sales pitch just didn't ring true.

    They bloody hate "R"IA; having to remember to click "Send" or else losing all the data they've entered. It's not as user friendly as some make it out to be. Especially after that automatic timeout for "security" reasons.

    Amongst other things, especially if the server or wan or internet goes down.

    'Up in the clouds' computing.
    HypnoToad
    • RIA should be something better than just browser

      If I am right, the idea of a RIA is that you have more local intelligence, so that "send" is not the only way to send, save data - you can use your own mechanism like any other type of program. If I remember right, Silverlight (Microsoft's take on a RIA), and maybe other RIA solutions have the capability to save locally.
      Roque Mocan
      • RIAs should jailbreak out of browsers

        A browser is a very constraint environment. RIAs should break out of it instead of trying to cut their arms and feet to fit in. I like JavaFX' drag an APP onto the desktop idea a lot.
        LBiege
  • ZDnet is becoming more and more worthless

    Articles that are nothing more than links to other sites, and shameless self promotion. Time to move on to a real tech site....
    happyharry_z