BoQ EFTPOS issue resolved

BoQ EFTPOS issue resolved

Summary: Keycorp and First Data have solved the last problem remaining from the glitch that had seen the Bank of Queensland and Bankwest merchant terminals refuse cards because of incorrectly dated transactions.

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TOPICS: E-Commerce, Banking
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Keycorp and First Data have solved the last problem remaining from the glitch that had seen the Bank of Queensland and Bankwest merchant terminals refuse cards because of incorrectly dated transactions.

First Data and Keycorp together provide merchant services to the two banks. A particular version of software from transaction specialist Keycorp had played up as 2009 became 2010, dating merchant transactions as 2016 instead of 2010. This meant that current credit and debit cards were being read as out of date.

On the day the glitch was revealed, the company developed a fix which allowed transactions to go ahead, but receipts were still being dated 2016.

This problem has now been fixed. BWA Merchant Services, a unit of First Data, said that the companies had found a solution.

"BWA Merchant Services can confirm the terminal software issue that had impacted some of its EFTPOS terminals has been resolved with receipts now showing the correct date," a spokesperson said. The fix was implemented automatically overnight.

Merchants were encouraged to ring the services helpline, 1800 243 444, if they had further problems.

Topics: E-Commerce, Banking

Suzanne Tindal

About Suzanne Tindal

Suzanne Tindal cut her teeth at ZDNet.com.au as the site's telecommunications reporter, a role that saw her break some of the biggest stories associated with the National Broadband Network process. She then turned her attention to all matters in government and corporate ICT circles. Now she's taking on the whole gamut as news editor for the site.

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  • Hex or Dec?

    So what was the issue - was it a hexadecimal / decimal mix up??
    anonymous