Bulldog fixes broadband problems

Bulldog fixes broadband problems

Summary: London customers of ISP Bulldog are once again able to use the Web, now connectivity problems have been fixed

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TOPICS: Networking
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Broadband provider Bulldog Communications claimed on Friday it had fixed a problem that prevented some London customers accessing its service on Thursday.

The Cable & Wireless-owned Internet service provider — which has used local-loop unbundling (LLU) to install its equipment in some BT local exchanges — insisted that the outage in connectivity had not had a major impact on subscribers.

"It's gone away," said a Bulldog spokesperson. "It's all been fixed. It was a small problem that affected a small number of customers."

Bulldog claims it received only 16 helpdesk complaints after broadband connections were lost yesterday. "There was a problem with LLU metro port nodes" in a small section of the UK's capital city, according to a Bulldog spokesperson, but exact locations of the nodes affected were not available.

Last year, Bulldog was advised to delete notices on its Web site advertising it had won an award from the Internet Service Providers' Association for "best consumer broadband ISP", following complaints about the quality of its service.

Topic: Networking

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119 comments
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  • My experience with Bulldog over the past couple of months has left me deeply frustrated. Customer services is extremely hard to contact,having to wait over one hour in some instances on the phone. Emails get no response. I met someone at a function today who happened to tell me that the performance was no good. After keeping me waiting for two months (since I placed the order and cancelled my old isp account) I've now been told that I can't have a 4mbps connection since my line will only support 2mpbs. . This is something they should have picked up on day one. They won't give me a 2mbps connection.
    I'm totally appalled at the whole situation. I wouldn't recommend Bulldog to anyone.
    anonymous
  • Bulldog did not fix any problem.
    Look on their website on the customers forum everybody complaining about lost of connection and low spped.
    I am one of those customers I pay for a 4 meg connection ..
    I get 2 meg connection disconnected all the time.
    I have problem to open webpage, chatting open my email...
    It is making me realy frustrated and nervous, look like I am using a dial-up connection
    anonymous
  • I just wrote a message talking how bad is bulldog connection ... I am using now and the page did not refresh s I am not schure if you recived...
    I use bulldog I pay for 4 meg connectio and i get 2 meg , the line keep disconnectin all the time it is getting frustrated and nervous you can use chat line or play a online game, I have problem to open my email and so on.
    anonymous
  • this is cable and wireless company i think so what do you expect...
    anonymous
  • Bulldogs biggest issue for me is that they will apparently say anything to get people to sign up then make no effort once they are. I keep connecting at speeds of up to 7mb for their 4mb service, and as this is unsustainable the modem disconnects every 30 seconds. They told me that they would cap the speed, but this only lasted a few days and I'm back to square one now. I had been a customer in the past and was very impressed with their service. Now that they've grown their service has slipped to the point where its unusable, they're uncontactable and I'm unimpressed.
    anonymous
  • I have to say that initially I have been very impressed with Bulldog. My phone line and Broadband service were activated mid afternoon as promised. I was with BTyahoo on the 2mb service , but I only ever received 1 mb at best (verified using ZD bandwidth service). this was also subject to a number of line test etc from BT and that it was acceptable for me to have 1mb on a 2mb service ?????. Today using the same ZD tool I received speeds of anything between 4.2 mb and 5.4 during 10 tests in the afternoon on Bulldog. All pages come up near instantly fantastic !!!.
    anonymous
  • ONLY 16 CALLS? PERHAPS THIS IS BECAUSE MANY OTHERS LIKE ME COULD NOT GET THROUGH..

    THE TELEPHONE NUMBER IS EITHER CONSTANTLY ENGAGED OR GIVES A MESSAGE TO SAY THAT THEY'RE TOO BUSY TO ANSWER!

    THE COMPANY REPEATEDLY FAILS TO RETURN MY CALLS AND EMAILS AND HAS BEEN UNABLE SO FAR TO OFFER A RELIABLE PHONE SERVICE OR BROADBAND CONNECTION. IT CAN'T EVEN GET IT'S BILLING CORRECT AND HAS FAILED TO GIVE A PROPER ANSWER TO MY REQUESTS FOR AN EXPLANATION OF THIER BILLING.

    BULLDOG APPEAR TO BE IN A WORSE STATE THAN THEY WERE IN SEPTEMBER 2004 WHEN THEY ANNOUNCED A TEMPORARY CESSATION OF NEW SIGN-UPS BECAUSE THEY COULD NOT COPE WITH THE CUSTOMERS THEY ALREADY HAD.

    B.T. WERE MERELY BAD, IN MY EXPERIENCE BULLDOG ARE TOTALLY INCOMPETENT AND I RUE THE DAY I SWITCHED TO THEM.
    anonymous
  • Bulldog internet DO NOT GO ANYWHERE NEAR THEM..They are the most incompetent company I have ever dealt with. I placed an order for their supposed 4MB service back in march...They told me 20 days to connect, I decided to wait. After almost 20 days having heard nothing I contacted them and they told me BT said I had my customer number wrong, I didnt and in any case no one had checked...They said it would be at least 20 more days to connect. I said I would like to cancel, 2 weeks of calls to get a cancellation form and lots of hold music later NO APOLOGIES. I then spent a further 2 weeks chasing a confirmation that the order had been cancelled. June 01 they said it had. The next day I receive a modem, I send it back, then they e mail me and tell me I would be connected soon !!! Again more time wasted trying to speak to someone and even harder someone who even tried to help !! Again nothing ....
    then they migrate my line over, FIVE HOURS ON THE PHONE including 3 to BT neither company prepared to accept any responsibility and my ISP with whom I had a service running perfectly well tells me that they have to cancel my service as I have no BT line currently I am waiting to find out what they are going to do about this whilst my business suffers further...WHAT A COMPANY.
    anonymous
  • I have recently upgraded bulldogs 2mbps broadband to 4mbps eversince i`m gettin cut off by their servers. I mean it was bad in the past but it`s got much worse now. I`m receiving no reply from then to my emails regarding connection stability, they fail to return my phone calls, and so on and so fourth....
    I am completely frustrated of their service and i hope that some one else is going to bring their 8mbps service forwards so i could imediately swich.
    anonymous
  • I have recently upgraded bulldogs 2mbps broadband to 4mbps eversince i`m gettin cut off by their servers. I mean it was bad in the past but it`s got much worse now. I`m receiving no reply from then to my emails regarding connection stability, they fail to return my phone calls, and so on and so fourth....
    I am completely frustrated of their service and i hope that some one else is going to bring their 8mbps service forwards so i could imediately swich.
    anonymous
  • Chris Butler , writes of his problems, yet I had a similar cancelletion which I did by email without any of the fuss he describes.
    anonymous
  • They should rename their service to "Balls"
    anonymous
  • I wont even begin to tell my story but i will say other stories do make mine seem small in comparison. It seems amazing that if you want to buy they answer the phone straight away but customer services thats an hour or so wait. They have some of my money and i will try to get it back but cancelling my account on time is impossible as they do not acknowledge they have received my cancellation form. I have sent it 3 times.No idea of the waiting time was given to me and we could be talking 3 months. They give no discount on the fact you are not getting the 8mb...is anyone? They do however say up to in the ad so watch this. Basically if i lose 60 pound its got to be better than giving them anymore. Anyone wanting to take this further to get money back let me know how?
    Ta
    ray.smith3@ntlworld.com
    anonymous
  • I am reading your feedback to the Bulldog Service on 28 June 2005 one day after the BT engineer came to connect me as arranged. He said his work was done and that we were just waiting for 'the exchange' to do their thing. 24 hours later there is still no phone connection, I get no help from Customer Service whose line merely tells me to go to the internet site and there my log in attempt fails without explanation. I am worried that I am joining a nightmare.. There are no dates on your other correspondent's complaints. I am in Croydon, Surrey. AM
    anonymous
  • STAY AWAY FROM BULLDOG THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH BE WARNED
    anonymous
  • 8 Meg Broadband In The UK
    Bulldog or UK Online? Choose UK Online and save the hassle.

    We
    anonymous
  • (Continued) I've since, tired about 20 different MTU speeds all are bad.

    Why should cusotmers have to configure their routers and modems to match the ISP, especially this much trouble. Why dont the ISP change their setting to match the customers. On my next phone call to Bullshit, I will refuse to hang up, untill I have had 30 minutes of stable internet, and will not even lift a finger towards changing settings on my side. I will be their nightmare.
    anonymous
  • Hi,

    I upgraded to Bulldogs telephone / 8mb broadband service....I have typed so many emails on this including one to ajennings@arbitrators.org which I have detailed below....still no reply from Bulldog or the arbitrators....

    I originally placed my order in early April, the service was eventually activated 29 June!!

    I wanted to bring this to the attention of any customer considering leaving BT for the sake of cost as the Bulldog’s ability to deal with issues seem to relate to the famous saying “you get what you paid for”

    1st July - I managed to obtain from Bulldog staff a mobile number (more cost!) of a ‘senior’ representative. Katrina rather bluntly advised that Bulldog have made errors and that no promise could be made with regards to fixing the error, maybe by the end of next week. As to why the upgrade took from April to June 29, who knows. I pointed out that this was unacceptable given the fact that I had a fully function phoneline before the upgrade.
    Katrina promised to transfer all my incoming calls to my mobile to ‘soften the impact’ by 4.30 no divert had been put on, Katrina is now on holiday for a week!

    4th July…..Still no incoming calls…..No sign of resolution from Bulldog?

    ===============================================================
    EMAIL TO ajennings@arbitrators.org

    Good morning,

    Please may I seek your advice / guidance concerning Bulldog Communications LTD's continual service failings.

    I have been a Broadband (DSL) customer of Bulldog Communications Ltd for at least 18 months, during which I have had very little contact with their Customer Service area.

    In April I was invited via email (as an existing customer) to upgrade my Internet service and transfer my telephone service over to Bulldog Communications Ltd.

    The packaged deal on offer was good, so I telephoned their Sales area to place the order. I received an email confirming my order and service will switch over from BT within the next 30 days.

    Mid May, I have heard nothing, attempted to call their Customer Services without success, "we are experiencing large call volumes, please try later".

    I sent an email to Customer services@ mailbox for an update, no reply. I forwarded a copy to complaints@ mailbox, an automated reply advising that a rep will call shortly, no reply to date?

    Further emails were sent, mid May I received an email advising that "as an existing customer Bulldog Communications Ltd currently have no upgrade procedure in place" but given the circumstances Bulldog Communications Ltd would "honour" my application.

    I sent an email to complaints@ mailbox requesting clarification, as at this stage I was unsure of whether the order was in place or not?

    June, I now receive an email advising that the activation date would be 29th June....

    29th June, service is activated, 2.30pm I am inundated with calls on my mobile querying as to why no one is answering the home phone?

    Further investigation reveals that I have 8mb Broadband, a crackling phone line, and no incoming phone calls?

    Attempted to call Bulldog Communications Ltd, "we are experiencing large call volumes, please try later". 7.30pm I am finally at a stage where I am in a queue, 55 minutes later I am connected.

    Explained that I have upgraded and now no one can call my landline. When I ring 01634 ****** (my ported BT no) from my mobile I hear a ringing tone on the mobile but the landline does not ring? When I dial my mobile number from my landline the mobile rings, but it displays 01634 ******? When I ring 01634 ****** from by mobile I hear a ringing tone but the landline still does not ring?

    The rather blaze advisor pointed out this could be due to an 'incorrectly positioned jumper', a call would be logged with an engineer, the fault is with BT and not Bulldog, this would take at least 48 hours!

    I told the advisor that this is not acceptable. I cannot believe
    anonymous
  • After they lured me away from BT, as soon as Bulldog connected me, my line died. My telephone and internet have been off now for three weeks courtesy of Bulldog's ineptitude. I have spent hour after hour trying to get through to their customer service dept. When I have managed to actually contact someome, three times their customer service dept has hung up on me, and I am not impolite.

    I want off this company, but I don't know how to do that without having a reliable method of contacting them. Their customer service is non-existent, and their ability to offer any email support is so unresponsive as to make Rain Man seem interactive. I may well be visiting their head office in the next few hours to try to cancel my service.

    If you want an ISP, avoid Bulldog like the plague.
    anonymous
  • Just take a look at ADSL Guide. They're an impartial site. This page compares the large ISP's. Check out who's on top, Zen Internet, for everything!

    http://www.adslguide.org.uk/isps/compare.asp?bt=ON&bulldog=ON&demon=ON&ntlhome=ON&pipex=ON&zen=ON&cmp_action=Compare
    anonymous