CBA shows off high-tech bank: photos

CBA shows off high-tech bank: photos

Summary: The Commonwealth Bank yesterday opened its new flagship branch in the heart of Brisbane. Drenched with smart systems and Apple iDevices, the branch represents a significant investment in the Commonwealth Bank's new digital strategy.

TOPICS: Apple, Banking, CXO, iPhone, iPad

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  • (Credit: Luke Hopewell/ZDNet Australia)

    The Commonwealth Bank sign ushers us towards the branch at 240 Queen Street, Brisbane. The high-tech branch has been in construction for approximately seven months, and according to CBA has cost more than any branch renovation so far.

    The Commonwealth Bank is set to open many more branches in Queensland after identifying it as a "growth state" despite the recent natural disasters. Ross McEwan, group executive of Retail Banking Services, said that each new branch would include lots of technology, but not as much as the Queen Street Branch as it was a pilot idea.

  • (Credit: Luke Hopewell/ZDNet Australia)

    A fleet of iMacs sits waiting to help customers with their online banking needs.

    McEwan said that as customers enter the branch, they are greeted by a concierge who can direct their inquiry. "We want to make it so that customers don't just walk in and go straight into a queue [when] we can use other means to help them faster," he said.

  • (Credit: Luke Hopewell/ZDNet Australia)

    The teller desk is secreted at the back of the branch in aid of McEwan's mission to serve customers differently. Tellers move from behind their desks to greet the next customer in line, with no security glass between them and the rest of the bank.

    The teller desk is located adjacent to the business banking desk, which also gives customers access to a coin counting machine, coin changing machine and cheque deposit machine.

Topics: Apple, Banking, CXO, iPhone, iPad

Luke Hopewell

About Luke Hopewell

A fresh recruit onto the tech journalism battlefield, Luke Hopewell is eager to see some action. After a tour of duty in the belly of the Telstra beast, he is keen to report big stories on the enterprise beat. Drawing on past experience in radio, print and magazine, he plans to ask all the tough questions you want answered.

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