Defence bigwigs get IT minder

Defence bigwigs get IT minder

Summary: The Department of Defence has put out a call for an IT professional to provide support to Defence's top dogs.

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The Department of Defence has put out a call for an IT professional to provide support to Defence's top dogs.

The "customer engagement officer" will make sure that VIPs and those in the Defence Senior Leadership Group don't face problems or outages, instead receiving "consistent high quality service" 24 hours a day, seven days a week.

For their efforts managing the IT support to Defence's royalty, the successful applicant will be rewarded with a salary of around $70,000.

The role was "critical to improving the customer experience", according to the advertisement, something which important Defence personnel might have felt was necessary after an IT outage in March, reported by the Australian IT, which ended in senior Canberra-based officials being unable to start their computers.

The incident was reportedly caused by Defence executives not logging off at the end of the day to allow night-time maintenance. The Australian IT reported that it had prompted a restriction of IT maintenance during parliament sitting days.

Topics: Outage, Government, Government AU

Suzanne Tindal

About Suzanne Tindal

Suzanne Tindal cut her teeth at ZDNet.com.au as the site's telecommunications reporter, a role that saw her break some of the biggest stories associated with the National Broadband Network process. She then turned her attention to all matters in government and corporate ICT circles. Now she's taking on the whole gamut as news editor for the site.

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