Embrace, extend, extinguish: How Google crushed and abandoned the RSS industry

Embrace, extend, extinguish: How Google crushed and abandoned the RSS industry

Summary: Most of the commentary I've read so far about the loss of Google Reader has been about its use as an RSS client. But that's a red herring. The real victims were companies that had planned in 2005 and 2006 to build RSS sync engines. Google stomped them out of business like Godzilla sweeping through Tokyo.

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TOPICS: Google
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Google Reader was born in October 2005. Within two weeks of its soft launch, it had hundreds of thousands of users.

I know those details because the team responsible for developing Google Reader blogged about their progress regularly beginning with that first “Hello, Internet” post more than seven years ago.

The most recent post on The Official Google Reader Blog came earlier this month, when the company announced it was “Powering Down Google Reader.” The stated reason? According to Google’s Alan Green, “usage of Google Reader has declined, and as a company, we’re pouring all of our energy into fewer products.” It was all just one bullet on a longer "spring cleaning" post at the Google Official Blog.

It wasn’t always that way, though. In fact, the short life and sad death of Google Reader tells a familiar story of how Google swept into a crowded field, killed off almost all credible competition with a free product, and then arbitrarily killed that product when it no longer had a use for it.

It’s not unlike the widely criticized model that Microsoft pursued in its pre-Millennium days as a monopolist: Embrace, extend, extinguish. Except in this example it doesn’t appear to be part of a grand plan to destroy an industry. Google was Godzilla, sweeping through the landscape and crushing anything in its path, because few startups can compete with a free product from Google.

godzilla-crushing-tokyo

Image credit: Classical Iconoclast

Most of the commentary I've read so far has been about the loss of Google Reader as a client. But that's a red herring. It's easy to write an RSS client, which is why so many alternatives have emerged since the surprise announcement.

No, Google Reader’s real competition back in its early days was not client software but services that aggregated RSS feeds and synchronized them across multiple devices. In 2005, when Reader started, Bloglines owned this space (although they weren’t very good it) and an upstart called NewsGator was also aggressively working to provide a central repository for RSS feeds as a service.

Google's entry into this market decimated those companies and forced them to pivot or die. Ironically, the people who built Google Reader provided the death notices for both of those competitors.

Throughout 2006 and 2007, while Google Reader was still officially a beta under the Google Labs label, the team in charge of development was busy attracting third-party development support, including external tools and a WordPress plugin. A February 2007 post documented Google’s success at getting publishers to embrace and promote Google Reader.

In May 2007, more than 18 months after its release, Google Reader was still officially a beta, but that didn’t stop the team from offering offline support for Google Reader:

To do this, we've used the newly released Google Gears, a browser plugin that enables offline web applications. Once you've installed Google Gears, you can download your latest 2,000 items so they're available even when you don't have an internet connection. To get started, simply click the "Offline" link in the top right of Google Reader.

A small note of warning: the current version of Google Gears is a developer release. Given this, you may notice a few kinks here and there, but we'll be working hard to iron those out over the coming months.

Spoiler alert: Google abandoned Google Gears (and thus dropped offline support in Google Reader) three short years later.

Google Reader came out of beta in September 2007. Normally, that would be a sign of commitment, but apparently Google management never really bought into Reader and it was on the chopping block for years.

In September 2008, Google talked about how it was using big-name journalists to endorse Reader by creating their own custom shared news feeds, called bundles, to Google Reader. That effort continued throughout 2009, with heavy-hitter endorsements from Arianna Huffington and Thomas Friedman and Paul Krugman as well as the editors of Lifehacker, Boing Boing and Kottke.

NewsGator surrendered to Google in July 2009, pivoting to a focus on enterprise customers after seeing their core business crushed. Such happy talk!

A hearty welcome to NewsGator users

A little while back, our friends over at NewsGator told us that lots of people who use their client RSS readers like FeedDemon and NetNewsWire had been asking for the ability to synchronize with Google Reader, since maintaining two separate subscription lists was a hassle. Today, we're happy to report that we've worked with NewsGator to make this possible, and new versions of their client readers released today will use Google Reader as the synchronization backend. If you use one of these applications, check out NewsGator's instructions and FAQ on transitioning your subscriptions.

Now that Google Reader can be used as the online companion to NewsGator's client applications, they've decided to discontinue consumer use of NewsGator Online, their free web-based RSS reader, at the end of August. If you've been using this service, you'll need to transition your subscriptions to Google Reader…. To those of you who have been waiting for this integration and to those of you who are using Reader for the first time, welcome!

It's a shame, really, because NewsGator was committed to building a business around the back end of RSS. In a statement published in 2005, a few months before Google stomped in, NewsGator's Greg Reinacker had laid out an ambitious roadmap:

One thing that’s definitely coming (and some of these already exist, although haven’t yet been made public) is extremely deep API support.  Our general plan here is to expose nearly everything in NewsGator Online via API, and allow folks to build applications that leverage our platform in unique ways. Anything from simple notifiers, to complete aggregation applications, to some new kinds of apps that haven’t ever been built yet, will be possible using our API’s.  This is a pretty exciting area — watch over the next few months as we start rolling these out.

In a story filled with irony, the announcement in May 2010 that Google was discontinuing offline access via Gears came with a suggestion that customers switch to two other NewsGator products instead (as well as a third for Linux)

Of course, we know that offline access is important to some of you, and with the wide range of third party clients that sync with Google Reader, you don’t need to give it up. Depending on your operating system, we recommend taking a look at:

  • NetNewsWire (Mac OS X)
  • FeedDemon (Windows)
  • Liferea (Linux)

Each of these alternatives will sync your subscriptions and read state with Reader, and continue to provide offline access to your feeds. … We realize that removing features and support is not easy, but with this spring cleaning done, we've laid the groundwork for more Reader improvements down the line. We apologize for any inconvenience….

There's that "spring cleaning" again.

So, after gutting NewsGator's original business model, Google encouraged the company to use its back end as a synchronization engine, which it then abandoned a few years later. Anyone who's in the business of developing apps or services based on Google products should take note.

And then in September 2010 came the other obituary:

The Reader team was saddened to hear that Bloglines will be shutting its doors on October 1. Bloglines was a pioneer in the feed reading space, and for Web 2.0 in general.

We know that nothing will be quite like Bloglines in the hearts of its users, but if you're looking for another online feed reader, we encourage you to give Reader a shot. All you need is a Google account ... It's also very easy to bring your Bloglines subscriptions over, you just have to export them from Bloglines and import them into Reader.

That post was accompanied by a graphic showing the impressive growth in Reader usage. Oddly, the graph didn't include actual numbers, only a steadily increasing line showing relative growth.

The end of the road for Google Reader began on October 20, 2011, with yet another post in which the Godzilla of Mountain View announced it was "important to clean things up a bit." (Note to Google partners: If you hear the word "cleaning," your business is the trash that's being taken out.)

In the next week, we’ll be making some highly requested changes to Google Reader. First, we’re going to introduce a brand new design (like many of Google’s other products) that we hope you love. Second, we’re going to bring Reader and Google+ closer together, so you can share the best of your feeds with just the right circles.

[…]

We recognize, however, that some of you may feel like the product is no longer for you. That's why we will also be extending Reader's subscription export feature …. Your data belongs to you, after all, and we want to make sure you can take it with you.

And then, after an 18-month gap, the other shoe dropped on March 13, 2013:

Powering Down Google Reader

We have just announced on the Official Google Blog that we will soon retire Google Reader (the actual date is July 1, 2013). We know Reader has a devoted following who will be very sad to see it go. We’re sad too.

There are two simple reasons for this: usage of Google Reader has declined, and as a company we’re pouring all of our energy into fewer products. We think that kind of focus will make for a better user experience.

To ensure a smooth transition, we’re providing a three-month sunset period so you have sufficient time to find an alternative feed-reading solution. If you want to retain your Reader data, including subscriptions, you can do so through Google Takeout.

What's fascinating now is that the entire RSS industry is being rolled back to about 2006 and asked to start over. All those clients that relied on Google's sync engine? They're back at Square One.

Like NetNewsWire on the Mac, NewsGator returned to its original owner after its consumer RSS business was gutted by Google. Developer Daniel Pasco wrote this post in the wake of the Google announcement

Given the discontinuation of Google Reader, I wanted to take a moment to talk about our plans for NetNewsWire.

First, we intend to bring sync to future versions of NetNewsWire. It's too soon to go into details about this, but you should know that we recognize how extremely important it is and that it is a top priority for us.

Wisely, the developers of that product have decided not to make the same mistake twice. They've dropped their plans to rely on Apple's iCloud.

Meanwhile, the news is not so good for the other NewsGator alumnus, FeedDemon for Windows. Developer Nick Bradbury says "it's time for FeedDemon to die":

If you're an avid FeedDemon user, you probably know that I've struggled to keep it updated. FeedDemon stopped "paying the bills" a while ago, so I took a full-time job elsewhere and haven't been able to give FeedDemon the attention it deserves.

Then today came the news that Google Reader is shutting down on July 1. FeedDemon relies on Google Reader for synchronization, and there's no decent alternative (and even if there were, it's doubtful I'd have time to integrate with it, at least not without trading time away from my family - which I won't do).

That was the nail in the coffin for me. I hate to say goodbye to FeedDemon after a decade of working on it, but it's time to say goodbye. When Google Reader shuts down on July 1, FeedDemon will also disappear.

In an era of mobile devices, where synchronizing content and settings between multiple locations is a crucial feature, losing Google's sync platform is literally a killer.

Remember how NewsGator was going to build that sync platform years ago? We'll never know what might have been, but it's a dead certainty that Google's entry into the market made that business untenable.

Of course, Twitter and Facebook made a very large dent in the usage of RSS, but there's still a market there. A big one, in fact, if measured by the standards of a business that's not Google-sized.

And now, with Google abandoning that service, any business that uses RSS gets to go back to the glory days of 2006. Ugh.

Back in 2009, when NewsGator surrendered to Google, I wrote this:

[S]elfishly, I’m glad Google has won. It’s the default online RSS reader, and I think they’ve done a fine job with it. I can still use FeedDemon and NetNewsWire on Windows PCs and Macs respectively.

[...]

In the bigger picture, I hate being beholden to Google for yet another service where they can watch what I do and who I watch. But I’m willing to trust them, just as I’m willing to trust Microsoft on many issues.

Fool me once...

Topic: Google

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98 comments
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  • Yep

    And it's also spawned a new meme: Google will announce and shutdown a product in the same day.

    I think people are slowly realizing that because we as end users don't directly pay for any of Google's services, they as a company have almost no investment in them. That's why when Google Keep was announced this week, people just rolled their eyes (especially since they apparently shut down a similar "Google Notebook" service last year.

    Who knows, even Maps and Gmail may not be immune to this behavior.
    Jeff Kibuule
    • Google knows only one thing: profit

      When a service no longer brings in enough ads revenue then it's the chopping time.
      LBiege
      • Google knows only one thing: profit

        "Google knows only one thing: profit"

        And Ed Bott knows only one thing - discrediting Microsoft's 2 main competitors, Apple and Google. Ed Bott is a professional Microsoft propagandist. He is paid to generate mistrust, fear, and hatred of any Microsoft enemy.
        zato_3
        • Absolutley!

          And, like Microsoft, he is so unoriginal that he actually blames 'the other guys' of a clear Microsoft tactic (EEE). Just like FUD, Astroturf and fake grass roots campaigns. To top it all off, he has ugly teeth!
          The Danger is Microsoft
          • The author doesn't even use Reader

            He wrote the article to dis Google
            korseypig
          • Teeth?

            He's got nicer teeth than me, he's got teeth. Damn! I gotta gum everything.
            Besides, who is original these days? Only a very few!
            Tonydid
        • You don't read The Ed Bott Report often do you...

          http://www.zdnet.com/microsofts-attempts-to-clarify-office-licensing-policies-fall-short-7000011697/

          http://www.zdnet.com/firefox-raises-the-online-privacy-bar-with-new-cookie-policy-7000011740/

          http://www.zdnet.com/big-changes-in-office-2013-and-office-365-test-microsoft-customers-loyalty-7000011389/

          http://www.zdnet.com/microsoft-officially-and-confusingly-discloses-surface-pro-storage-figures-7000011078/

          And that was just a quick search of some of Ed's blog posts.
          Ed's correct...we need better trolls.
          Wizard57M
          ZDNet Moderator
          wizard57m-cnet
          • You don't read The Ed Bott Report often..

            Cut the crap. The articles you link to are minor "user complaint" articles. The Google and Apple articles come close to calling the companies evil, arrogant, stupid, or ant combination. This is a MICROSOFT site. It's PURE MICROSOFT PROPAGANDA. You are not fooling anyone. Microsoft is not fooling anyone.
            zato_3
          • ...

            Did everyone forget to take their medicine this morning?
            jhnnybgood
          • No, the babysitter was on her cell again

            and the children jumped on the computers.
            Putertechn
        • You know the funny thing about your silly comment

          is Ed did not give much opinion above. It had a lot of facts, dates, and quotes from other services and a nice timeline. I think in this case and most cases, Google discredits themselves and they do it a lot. I have always called them the "Beta Company". They get a hard0n for something then when they get bored the drop it. I mean they have dropped so much it's quite funny.
          ScanBack
        • What nutbar talk.

          A simple article stating facts. No opinions given as to "how bad" or "how rotten" this makes Google. No opinions given that say "you shouldnt like Google" or "dont trust Google".

          Much unlike some other writers around here who feel quite free to judt romp pu to the stage and state just how lousy they think a product used by millions is, and just how awful things are about the product and company, Ed just wrote about what happened and what industry reaction has been.

          What do you propose we do now then? Never publish any facts about the way things actually are if the facts about the way things actually are dont look so nice for Google or Apple? Get real.

          If Ed was out there just doing some good old down home Google bashing I would be the first one to be critical of that kind of thing, but its just not here today.
          Cayble
      • Reader Replacement

        To all y'all bemoaning the demise of Reader : use Google's "Currents" app instead. (it even has pictures for those stuck in the Stone-age)
        liveTexas
        • Currents is not an RSS client

          It's obvious you don't know what RSS is.
          Jim__J
    • Yep

      Maps and Gmail are safe though. They put ads in the maps.

      http://www.pcworld.com/article/2031022/after-reader-which-google-services-will-be-next-to-fall-.html
      icyrock
      • For now ...

        But the moment they become less popular, both will get canned.
        wackoae
        • It would be ridiculous to expect

          a company to continue to invest in a failing project. If something better comes along and the profitability falls out of a rather expensive project to maintain any company would drop it. The consumers would not suffer either since the majority of them already took their business elsewhere anyway. The few left may not like having to switch when the company dropped out of the market but I doubt they would like footing the bill themselves either.
          techadmin.cc
    • That's bunk

      Before Schmidt stepped back in as CEO Page and Brin put all these programs in place. Schmidt felt they stretched the company too thin and began evaluating all of their programs. He then started cutting them bit by bit.

      Besides, Outlook reads RSS Feeds and there are tons of programs to do it as well. This Application was redundant.
      slickjim
      • Sigh... so many people don't get it!

        "Besides, Outlook reads RSS Feeds and there are tons of programs to do it as well. This Application was redundant."

        This article has nothing to do with anything relating to the reading of RSS Feeds.

        The article is about Google Reader as an RSS feed manager with an open API that allowed 3rd party syncing and sharing of individual posts and parsing them into new feeds.

        The article is about how other companies were doing this in 2006 before Google Godzilla crushed them and now in Google's abandonment, RSS infrastructure is thrust back to 2006.
        kevine2
        • Ummmm.... No

          The RSS infrastructure had never advanced, not by Google, not by anyone. This really is about Google Reader, and Ed is wrong. Google reader offered some additional perks, an API that others could use... so it was really just a RSS aggregation that others could take advantage of. RSS feeds have not been affected by Reader going off-line, except that there might be some that relied so heavily on Reader that they have problems.

          But in the end, the simple truth is that RSS feed aggregation are not really that useful for the MAJORITY of people. I personally use RSS, but only in a one-off way and I pick up the feed only for certain websites that I need to keep tabs on.
          Technical John