Entourage dumped for Mail, problem solved

Entourage dumped for Mail, problem solved

Summary: In my last blog post, I described some latency issues that appeared on my MacBook once our IT department installed Entourage and Exchange. This led to Microsoft getting in touch to try and help me out but in the end the problems were solved by ditching Entourage in favour of Apple's Mail.

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In my last blog post, I described some latency issues that appeared on my MacBook once our IT department installed Entourage and Exchange. This led to Microsoft getting in touch to try and help me out but in the end the problems were solved by ditching Entourage in favour of Apple's Mail.

In a telephone call with a technical guy from Redmond, we went through the basics -- many of which had already been suggested by ZDNet Australia readers who had responded to my previous blog entry.

According to the Microsoft chap, there have been some Entourage-related latency issues in the past but he said they have now been fixed. He suggested that if I had Outlook Web Access (OWA) working really well, Entourage should not be experiencing difficulties.

Wrong! OWA is fast, Entourage is not.

Here were the main points Microsoft made:

  • Make sure you are up to date with patches because Microsoft has recently "fixed some problems with intermittent hangs".
  • Check the performance with OWA because it is similar in nature to Entourage at the protocol level. He suggested copying the OWA URL into Entourage's server address. (I tried that but the system sat there emptying my cache for more than an hour and then took bloody ages before I could access the folders again).
  • Ensure the system is connecting to the backend server and not the front-end server because then, depending on how your network is configured, Entourage does not have the overhead of going out through your firewall and then being relayed back.

Unfortunately, none of these issues were relevant to my configuration and my delay was as bad as ever.

Luckily for me, our sister site is BuilderAU, which is run by a crazy code-monkey called Chris who also uses OS X. His MacBook Pro was experiencing the same issues as mine but he dealt with it by simply ditching Entourage and using Mail, which comes as part of the Mac OS package.

After five minutes of playing with my Exchange and IMAP setting -- followed by about an hour of synchronising -- my e-mail application now works for me rather than against me.

Hurrah!

Topics: Apple, Hardware, Microsoft, Tech Industry, Windows

Munir Kotadia

About Munir Kotadia

Munir first became involved with online publishing in 1998 when he joined ZDNet UK and later moved into print publishing as Chief Reporter for IT Week, part of ZDNet UK, a weekly trade newspaper targeted at Enterprise IT managers. He later moved back into online publishing as Senior News Reporter for ZDNet UK.

Munir was recognised as Australia's Best Technology Columnist at the 5th Annual Sun Microsystems IT Journalism Awards 2007. In the previous year he was named Best News Journalist at the Consensus IT Writers Awards.

He no longer uses his Commodore 64.

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Talkback

4 comments
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  • What a rocket scientist

    Wow. Apple Mail ships with all Macs and Munir had to get a 'code monkey' to point out the bleeding obvious?

    No wonder he can't get Entourage to work. Sounds like its his problem, not Microsoft's.
    anonymous
  • Ignore tosser

    Ignore the tosser in the previous message, Mun ... Exchange and Mac compatibility would have to be the #1 problem for Mac users who want to use their Mac at work. (I don't even try; I just forward all my email to Gmail and download via POP3 to my Mac -- but I'm lucky that we have an ADSL connection at work that is separate from the POP3-blocking corporate network that I can use.

    You're lucky that your work Exchange server allows IMAP access -- in most workplaces this is disabled, and the only protocol that can be used is the encrypted proprietary protocol used by Exchange and Outlook.
    anonymous
  • This is riveting press...

    Yawn
    anonymous
  • FUNdamental problems with Entourage

    Redmond continues to attempt software sabotage against Macs. Entourage is a bad bad email client. It creates all kinds of messes, including such email basics as replying incorrectly to an originating email address, discarding of HTML info on replies and forwards (their solution is to "reply as attachment" - how 1995 of them), creating endless duplicates when using "sync services" and the like. The list goes on - just look at the forums on Mactopia.

    I've been in enterprise support for 14 years, and things really haven't changed since the old OS8-9 "Exchange" email client: it still sucks.

    The problem with switching to Mail from Apple is that you lose out with Calendar and Address book connectivity. So mail invite responses or even looking at your calendar must happen on the (purposely crippled) "OWA Lite".

    Just like IE7&8, we are still dealing with issues out of Redmond that should have been fixed years ago, but they continue to attempt to force proprietary usage of their products upon the world, and thus, further income and profit for themselves.
    anonymous