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Microsoft Office 2011 (Mac)
It's far from an ideal solution considering it crashes at least once a day, but it's still the best service for me. I run an Office 365 (Exchange 2010) cloud email solution (see later). While my Mac's in-built email program, Mail, is compatible with Exchange it doesn't support the full range of Exchange features.
Again, it's down to what you know best. There are other email programs and solutions out there, but I've always trusted Microsoft software -- even when it's on a Mac -- and with my decade-long experience of using Windows, a Microsoft-powered solution is what I know best and I'm not one to make radical changes to my workflow.
Sometimes it's a matter of taste and nothing more.
Microsoft Office 365 (BlackBerry Enterprise Server)
The crown jewels of any reporter: access to secure, reliable email.
Trouble is, while Google Apps has a steadier uptime and more reliable service overall, it has yet to support hosted BlackBerry Enterprise Server (BES) unlike Microsoft's hosted Office 365 solution. BES keeps all emails secure, encrypted and almost immune from interception and decoding. When dealing with particularly sensitive topics, it adds an additional peace of mind in protecting the identity of sources.
It's painful having a U.K. phone number when working for an U.S. company. Not only do some people still struggle at the hurdle of working out how to enter a U.K. phone number into a U.S. phone (even I struggle on landlines at times) it also costs a lot for others to ring and sometimes costs me to receive.
The solution? A cloud-based phone exchange. Skype nails it perfectly.
I have two public phone numbers: a London, U.K.-based phone number (+44 208) and a New York, U.S.-based phone number (+1 646) that allows anyone in the world to pick and choose an appropriate number to call me on. For the first five seconds, if I'm at one of my computers then I can pick up. If not, it forwards to my mobile number. Even when I am abroad, my friends can ring a local-rate number no matter which side of the Atlantic they're on and still get in touch. As for the cost? It's a lot cheaper than ringing me directly on my mobile -- and it's all goes on business expenses.