Document Management at a Large Drug Company

The white paper is free here (where you'll also find some other useful White Papers). Here's a summary of the IDC study:

What started as a simple bid to replace a fleet of analog copiers with MFPs has grown to become a major initiative by the pharmaceutical company to outsource its print infrastructure in a series of calculated phases.

Within a contract term of eight years, the company, with the support of an MPS provider, has deployed a worldwide print infrastructure that has both reduced and optimized the number of devices while providing robust end-user functionality to its 40,000-person workforce operating in 40 U.S. locations and 37 countries.

The company, through its outsourcing partnership, reduced its overall infrastructure cost by approximately 30%.

The company is currently pursuing a number of initiatives to extend the capabilities of the infrastructure to meet current and future document processing requirements.

You'll find a lot of good info in this case study which proves that sticking with a plan can have a big payoff in the end.